Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's IT consulting clients in the San Francisco East Bay area include software developers, Internet technology companies, security firms, telecommunications companies, and back-office support divisions of global companies. Businesses in the East Bay area require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

To survive in this challlenging environment, many companies are attempting to keep budgets under control by increasing productivity without compromising their IT system. Progent offers professional, affordable and comprehensive outsourcing services and can also supply Microsoft- and Cisco-certified experts on an as-needed basis so that your small business does not have to commit to a large, permanent in-house IT organization.

Your Microsoft Certified IT Consulting Professionals
For more than two decades, Progent's network support experts have been the premiere providers of low-cost Microsoft support services, Cisco network technology expertise and IT consulting services for companies in Northern California and Silicon Valley. Whether your organization requires urgent technical help from a seasoned professional, a network engineer, or an application developer, Progent is the most reliable choice for IT support services such as e-mail and messaging help, system security testing and design, Helpdesk support, custom application design, server virtualization architecture, live online training for Microsoft Office apps, and fault tolerant system engineering.

As a Microsoft Gold Partner computer consulting company, Progent provides companies in the Hayward vicinity enterprise-class IT consulting expertise plus remote or onsite technical assistance for environments based on Windows and Cisco technology. Areas of expertise provided by Progent cover Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and configuration support and Microsoft Windows Server 2008 R2 upgrade help to create a dependable basis for your IT system, MS Exchange 2016 Server planning and deployment, Exchange 2013 Server consulting and Exchange Server 2010 support to establish a state-of-the-art email environment, MS SharePoint help to facilitate teamwork, SQL Server 2016 integration consulting and Microsoft SQL Server 2014 deployment help to harness your key information, Microsoft Dynamics GP software programming for accurate management reporting, and System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for 24x7 tracking the health of your information system. Progent can in addition provide Cisco qualified network consultants to help you optimize and maintain your network infrastructure.

Other onsite and remote IT consulting services available from Progent to businesses in Hayward include senior project management expertise, iPhone and iPad integration, Android phone integration, RIM Blackberry troubleshooting and Microsoft Windows smart phone and tablet management, wireless site surveys for Wi-Fi deployment, DBA and software programming services from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL application programmers, virtual server design and support from certified Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX network virtualization architecture and integration, and Citrix integrators, plus business continuity planning and testing.

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Office 365 Integration Solutions with On-premises ExchangeProgent offers advanced remote consulting support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

On-premises Consulting Services Available at the QTS Sacramento Internet Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS Data Center as a colocation facility or if your business is considering moving your main or disaster recovery system to the QTS Sacramento Data Center, Progent can provide a range of cost-effective consulting services that include data center migration, system deployment and updates, network optimization, project management services, virtual server configuration, remote monitoring, centralized network management, software development, disaster recovery planning, security evaluation, and the support of the Progent Test Lab. For more details, refer to Progent's consulting support services at the QTS Colocation Center.

Progent's Test Lab is a lab at the QTS Colocation Center with a collection of advanced servers and network equipment that can be used online or on premises to facilitate piloting, assessments, performance modeling, troubleshooting, disaster recovery planning, education, and additional reasons to help Progent's customers successfully carry out large-scale IT initiatives. For more information, see Progent's Test and Training Lab at the QTS Data Center.

Round-the-clock Local Service Options
Progent offers optional around-the-clock remote or on-site network support and information technology outsourcing services in these cities in your region:

  • Hayward
  • San Leandro
  • Union City
  • San Lorenzo
  • Castro Valley

If your small business is in the San Francisco East Bay area and you need technical support, information technology outsourcing, or high-level expertise from a certified Progent consultant, call 510-300-1400 or visit Contact Progent.
















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