Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's IT consulting clients in the San Francisco East Bay area include software developers, Internet technology companies, security firms, telecommunications companies, and back-office support divisions of global companies. Businesses in the East Bay area require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

To survive in this challlenging environment, many companies are attempting to keep budgets under control by increasing productivity without compromising their IT system. Progent offers professional, affordable and comprehensive outsourcing services and can also supply Microsoft- and Cisco-certified experts on an as-needed basis so that your small business does not have to commit to a large, permanent in-house IT organization.

Your Microsoft Gold Certified IT Consulting Professionals
For more than 20 years, Progent's computer support engineers have been the premiere source of affordable Microsoft support services, Cisco network technology integration and advanced consulting assistance for companies in the San Francisco Bay Area and Silicon Valley. If your company needs urgent technical help from a seasoned expert, a system consultant, or an application developer, Progent is the best choice for computer services such as e-mail and messaging consulting, network protection evaluation and enhancement, Help Desk outsourcing, custom application development, virtual server architecture, online training for Microsoft Office apps, and high availability network design.

As a Microsoft Gold Partner computer consulting firm, Progent provides companies in the Hayward vicinity enterprise-class IT support services plus online or onsite technical support for environments based on Microsoft Windows and Cisco platforms. Areas of expertise offered by Progent cover Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support and Microsoft Windows Server 2008 R2 migration support to build a dependable basis for your information network, MS Exchange 2016 Server upgrade support, Exchange 2013 consulting and Microsoft Exchange 2010 maintenance to establish a state-of-the-art email environment, Microsoft SharePoint management to improve information sharing, SQL Server 2016 integration and development support and Microsoft SQL 2014 deployment help to harness your key information, Dynamics GP/Great Plains software customization for accurate financial reporting, and System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for automatically monitoring the reliability of your information system. Progent can also provide Cisco certified network engineers to show you how to optimize and maintain your network infrastructure.

Additional onsite and online information technology consulting services available from Progent to clients in the Hayward neighborhood include senior project management consulting, iPhone integration and management, Android phone and tablet integration, RIM Blackberry troubleshooting and Windows smart phone and tablet management, wireless site surveys for Wi-Fi installation, DBA and software development support from certified SQL Server experts, Oracle DBAs and developers, and MySQL consultants, virtual server expertise from certified Hyper-V consultants, VMware vSphere deployment, VMware Site Recovery Manager application continuity consulting, VMware NSX network virtualization architecture and integration, and Citrix integrators, plus disaster recovery planning and testing.

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Cloud Solutions
Office 365 Exchange Online Integration Solutions with On-premises ExchangeProgent can provide advanced online support services to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.

Onsite Consulting and Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center facility, formerly the Herakles Data Center, is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are now utilizing the QTS Sacramento Data Center as a colocation site or if your company is planning on moving your main or offsite backup equipment to the QTS Sacramento Data Center, Progent offers a range of cost-effective services that include colocation migration, equipment installation and upgrades, infrastructure optimization, comprehensive project management services, virtual server expertise, offsite network monitoring, streamlined network administration, application programming, business continuity planning, data security evaluation, and the use of the Progent Test Lab. For more details, visit Progent's onsite consulting services at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Colocation Center with a variety of dedicated computers and network infrastructure that can be used remotely or on site to accommodate system testing, assessments, capacity modeling, repair, disaster recovery planning, education, and additional purposes to help Progent's customers successfully carry out major IT initiatives. For more information, visit Progent's Test Lab at the QTS Colocation Center.

Round-the-clock Local Service Options
Progent offers optional 24x7 on-line or in person network support and information technology outsourcing expertise in these cities in your region:

  • Hayward
  • San Leandro
  • Union City
  • San Lorenzo
  • Castro Valley

If your small business is in the San Francisco East Bay area and you require computer support, information technology outsourcing, or top-level expertise from a certified Progent consultant, call 510-300-1400 or visit Contact Progent.
















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