Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's IT consulting clients in the San Francisco East Bay area include software developers, Internet technology companies, security firms, telecommunications companies, and back-office support divisions of global companies. Businesses in the East Bay area require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

To survive in this challlenging environment, many companies are attempting to keep budgets under control by increasing productivity without compromising their IT system. Progent offers professional, affordable and comprehensive outsourcing services and can also supply Microsoft- and Cisco-certified experts on an as-needed basis so that your small business does not have to commit to a large, permanent in-house IT organization.

Progent: The Microsoft Certified IT Consulting Experts
For over two decades, Progent's computer service experts have been the top providers of economical Microsoft Windows support services, Cisco networking integration and advanced consulting services for businesses in Northern California and Silicon Valley. If your company needs urgent network support from a seasoned expert, a network engineer, or an application developer, Progent is your most reliable source for computer support services including e-mail and messaging expertise, system security assessment and enhancement, Helpdesk support, custom program development, virtualization help, online classes for Microsoft Office and Office 365 applications, and high availability network solutions.

As a Microsoft-certified computer consultant company, Progent provides companies in the Hayward vicinity world-class information technology consulting services plus remote or in person technical assistance for networks based on Windows and Cisco technology. Areas of expertise provided by Progent cover Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment expertise and Microsoft Windows Server 2008 upgrade help to build a firm foundation for your IT system, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server consulting and Exchange 2010 maintenance to provide an advanced email solution, Microsoft SharePoint help to facilitate information sharing, SQL Server 2016 integration support and Microsoft SQL 2014 consulting to harness your vital corporate data, Dynamics GP/Great Plains software education for accurate management information, and Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for proactively monitoring the efficiency of your network. Progent can also provide Cisco qualified consultants to help you maximize and maintain your connectivity architecture.

Other onsite and remote information technology consulting services offered by Progent to clients in the Hayward area include senior project management consulting, iPhone integration and management, Android phone and tablet integration, RIM Blackberry support and Microsoft Windows smart phone and tablet integration, wireless site surveys for Wi-Fi deployment, database management and application development services from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL consultants, virtual server solutions from certified Windows Hyper-V consultants, VMware vSphere planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX virtual network design and management, and Citrix consultants, plus disaster recovery planning and testing.

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Cloud Solutions
Office 365 Integration with On-premises ExchangeProgent offers expert remote consulting services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

Onsite Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently using the QTS Data Center as a colocation site or if your business is considering migrating your main or offsite backup equipment to the QTS Sacramento Data Center, Progent can provide a variety of budget-friendly services that include colocation migration, system installation and updates, network improvements, comprehensive project management services, virtualization expertise, remote network monitoring, streamlined system management, application development, business continuity planning, security evaluation, and the use of Progent's Test Lab. For more details, visit Progent's onsite consulting support services at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Colocation Center with a collection of advanced computers and network support equipment that can be utilized online or on premises to facilitate piloting, evaluations, capacity testing, troubleshooting, disaster recovery planning, education, and other purposes to help Progent's customers successfully carry out major IT initiatives. To learn more, see Progent's Test and Training Lab at the QTS Sacramento Data Center.

24x7 On-site Support Availability
Progent offers optional 24x7 on-line or on-site computer help and IT outsourcing services in these cities in your area:

  • Hayward
  • San Leandro
  • Union City
  • San Lorenzo
  • Castro Valley

If your small business is in the San Francisco East Bay area and you are in need of computer support, IT outsourcing, or top-level services from a Progent professional, call 510-300-1400 or visit Contact Progent.
















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