Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's IT consulting clients in the Tri-Valley area include software developers, Internet technology companies, telecommunications companies, and back-office support divisions of global companies. Businesses in the Tri-Valley area require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this competitive environment, many growing businesses are trying to control budgets and staff size without compromising their IT system. Progent offers professional, affordable IT outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Your Microsoft Gold Certified Information Technology Service Professionals
For more than 20 years, Progent's computer service experts have been the premiere source of economical Microsoft Windows support services, Cisco network infrastructure expertise and advanced consulting services for businesses in Northern California and Silicon Valley. If your organization needs urgent network support from a seasoned professional, a system consultant, or a software developer, Progent is your most reliable source for computer services such as email expertise, system protection testing and design, Help Desk services, custom program design, virtualization help, online instruction for Microsoft Office apps, and high availability network engineering.

As a Microsoft Gold qualified computer consulting firm, Progent offers businesses in the Pleasanton neighborhood enterprise-class information technology support services as well as online or in person technical support for networks based on Windows and Cisco platforms. Practice areas offered by Progent include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment expertise and Microsoft Windows Server 2008 R2 upgrade help to create a firm basis for your information network, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 Server consulting and Exchange Server 2010 management to provide a state-of-the-art email solution, SharePoint assistance to improve collaboration, SQL Server 2016 integration consulting and Microsoft SQL 2014 consulting to harness your vital corporate data, Dynamics GP software training for timely financial reporting, and System Center 2012 Operations Manager expertise and SCOM 2016 consulting for automatically tracking the efficiency of your network. Progent can also provide Cisco qualified network consultants to help you maximize and support your network infrastructure.

Other onsite and remote information technology consulting services available from Progent to businesses in the Pleasanton neighborhood include project management consulting, Apple iPhone integration, Android smartphone integration, RIM Blackberry support and Microsoft Windows smart phone and tablet integration, wireless site surveys for Wi-Fi installation, database management and application programming support from certified SQL Server consultants, Oracle professionals, and MySQL application programmers, virtualization expertise from certified Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network design and integration, and Citrix consultants, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Cloud Solutions
Office 365 Exchange Online Integration with On-premises ExchangeProgent offers advanced remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

Onsite Consulting Services Offered at the QTS Sacramento Data Center
The QTS Data Center, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is currently using the QTS Data Center as a colocation site or if you are planning on moving your main or disaster recovery system to the QTS Sacramento Colocation Center, Progent offers a variety of affordable services including data center relocation, equipment installation and updates, infrastructure improvements, comprehensive project management services, virtualization expertise, offsite monitoring, streamlined system administration, software development, disaster recovery/business continuity planning and testing, data security evaluation, and the use of the Progent Test Lab. To find out more, visit Progent's consulting support services at the QTS Colocation Center.

The Progent Test Lab is a lab at the QTS Data Center with a variety of advanced computers and network equipment that can be used online or on premises to facilitate piloting, assessments, performance testing, repair, disaster recovery planning, education, and other purposes to help Progent's customers succeed with major IT initiatives. To learn more, visit Progent's Test Lab at the QTS Sacramento Colocation Center.

Round-the-clock In Person Service Options
Progent can provide optional around-the-clock remote or on-premises network support and information technology outsourcing services in these cities in your region:

  • Pleasanton
  • Livermore
  • San Ramon
  • Dublin

If your small business is in the Tri-Valley area and you are in need of computer support, IT outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 925-621-2400 or visit Contact Progent.
















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