Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Progent's IT consulting clients in the Tri-Valley area include software developers, Internet technology companies, telecommunications companies, and back-office support divisions of global companies. Businesses in the Tri-Valley area require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this competitive environment, many growing businesses are trying to control budgets and staff size without compromising their IT system. Progent offers professional, affordable IT outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Progent: Your Microsoft Certified Information Technology Service Experts
For over 20 years, Progent's network service experts have been the premiere providers of economical Microsoft support services, Cisco network infrastructure integration and advanced consulting assistance for businesses in the San Francisco Bay Area and Silicon Valley. Whether your company requires emergency network help from a seasoned professional, a system consultant, or an application developer, Progent is the best source for computer support services such as email help, system security evaluation and design, Help Desk services, custom application design, virtualization architecture, live online classes for Microsoft Office applications, and fault tolerant system solutions.

As a Microsoft-certified network consultant firm, Progent provides companies in the city of Pleasanton enterprise-class information technology consulting expertise plus remote or in person troubleshooting assistance for networks powered by Windows and Cisco technology. Practice areas offered by Progent include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and configuration support and Windows Server 2008 R2 migration support to create a solid foundation for your information network, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 consulting and Exchange Server 2010 management to establish an advanced messaging environment, MS SharePoint help to improve teamwork, SQL Server 2016 integration and development support and Microsoft SQL Server 2014 deployment help to harness your vital information, Dynamics GP software customization for accurate management reporting, and System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for proactively tracking the efficiency of your network. Progent can in addition provide Cisco certified network engineers to show you how to maximize and support your connectivity architecture.

Other on-premises and online information technology services offered by Progent to businesses in Pleasanton include senior project management consulting, iPhone integration and management, Google Android smartphone integration, Blackberry troubleshooting and Microsoft Windows smart phone and tablet management, site design for Wi-Fi deployment, DBA and application development services from certified Microsoft SQL consultants, Oracle professionals, and MySQL consultants, virtual server expertise from certified Hyper-V integrators, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network architecture and integration, and Citrix consultants, plus business continuity planning and testing.

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight suite of network management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Cloud Integration Solutions
Office 365 Exchange Online Integration with On-premises ExchangeProgent can provide advanced online consulting to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

On-premises Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas neighborhood of Sacramento, California. If your company is now using the QTS Data Center as a colocation facility or if you are considering moving your main or offsite backup system to the QTS Sacramento Data Center, Progent offers a range of cost-effective services including data center relocation, equipment installation and upgrades, network improvements, project management, virtualization expertise, offsite network monitoring, streamlined network management, application development, business continuity solutions, security evaluation, and the support of Progent's Test Lab. To find out more, refer to Progent's consulting support services at the QTS Data Center.

Progent's Test Lab is a room at the QTS Data Center with a variety of advanced computers and network support infrastructure able to be used online or on premises to accommodate system testing, evaluations, performance testing, troubleshooting, business continuity planning, training, and additional reasons to help Progent's clients succeed with large-scale projects. To learn more, see Progent's Test Lab at the QTS Data Center.

24x7 Local Service Availability
Progent offers optional 24x7 on-line or on-site network help and IT outsourcing services in these cities in your region:

  • Pleasanton
  • Livermore
  • San Ramon
  • Dublin

If your small business is in the Tri-Valley area and you are looking for technical support, IT outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 925-621-2400 or visit Contact Progent.
















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