Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's IT consulting clients in San Jose and Silicon Valley include semiconductor equipment manufacturers, software development companies, high-tech design services, law firms, and health care providers. Progent's most popular services in this area include 24x7 monitoring, security assessment and enhancement, fault-tolerant high-security email systems, Help Desk services, and on-site emergency service.

Silicon Valley and South Bay businesses are impacted by congested traffic, tight budgets, consolidation, and a highly competitive business environment. Although an abundance of free-lance IT consultants are available, it can be challenging to identify outside help that have relevant technical expertise and can also reliably deliver the service level you require. Progent's extensive network of Bay Area experts makes it possible to deliver affordable and professional service that includes emergency on-site support, affordable online troubleshooting, and 24x7 monitoring.

Your Microsoft and Cisco Certified Network Service Experts
For over 20 years, Progent's network support engineers have been the top providers of economical Microsoft Windows support services, Cisco network technology expertise and advanced consulting assistance for companies in Northern California and Silicon Valley. If your company needs emergency network support from a certified professional, a network engineer, or an application programmer, Progent is the most reliable choice for IT support services including Microsoft Exchange and Outlook expertise, network security testing and design, Helpdesk outsourcing, specialized application development, virtual server help, live online classes for Microsoft Office and Office 365 applications, and fault tolerant system solutions.

As a Microsoft-certified network consulting firm, Progent offers companies in the San Jose neighborhood enterprise-class information technology consulting expertise plus remote or on-premises technical help for environments powered by Windows and Cisco platforms. Practice areas provided by Progent cover Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 design and configuration expertise and Windows Server 2008 upgrade help to build a solid foundation for your IT system, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration and Microsoft Exchange 2010 support to provide a state-of-the-art email environment, MS SharePoint management to improve information sharing, SQL Server 2016 integration and development support and Microsoft SQL Server 2014 consulting to control your key information, Microsoft Dynamics GP software education for timely financial information, and Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for proactively monitoring the reliability of your network. Progent can in addition offer Cisco qualified network engineers to help you optimize and maintain your network infrastructure.

Additional onsite and remote IT services offered by Progent to clients in the San Jose vicinity include senior project management consulting, iPhone integration, Google Android phone integration and management, RIM Blackberry troubleshooting and Windows smart phone and tablet management, wireless site design for Wi-Fi deployment, DBA and software programming support from certified SQL Server experts, Oracle DBAs and developers, and MySQL application programmers, virtual server design and support from certified Windows Hyper-V consultants, VMware vSphere planning and deployment, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX virtual network architecture and management, and Citrix integrators, plus disaster recovery/business continuity planning and testing.

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration Solutions
Office 365 Exchange Online Integration Solutions with On-premises ExchangeProgent offers expert online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.

On-premises Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, California. If your business is now utilizing the QTS Data Center as a colocation facility or if your company is considering migrating your primary or disaster recovery system to the QTS Colocation Center, Progent can provide a variety of budget-friendly consulting services that include colocation relocation, system installation and updates, infrastructure improvements, comprehensive project management services, virtualization configuration, remote network monitoring, centralized system management, software development, business continuity solutions, data security assessment, and the use of Progent's Test Lab. For more details, refer to Progent's consulting support services at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Data Center with a variety of dedicated servers and network infrastructure that can be used online or on site to facilitate piloting, assessments, performance testing, forensics, disaster recovery planning, training, and additional purposes to help Progent's customers succeed with major IT initiatives. For more information, visit Progent's Test Lab at the QTS Data Center.

Round-the-clock In Person Support Options
Progent can provide optional around-the-clock on-line or on-premises network support and IT outsourcing expertise in these locations in your region:

  • San Jose
  • Santa Clara
  • Campbell
  • Saratoga
  • Los Gatos

If your small business is in San Jose or anywhere in the California Silicon Valley area and you require technical help, information technology outsourcing, or high-level services from a Progent engineer, call 408-240-9400 or visit Contact Progent.
















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