Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Progent's IT consulting clients in San Jose and Silicon Valley include semiconductor equipment manufacturers, software development companies, high-tech design services, law firms, and health care providers. Progent's most popular services in this area include 24x7 monitoring, security assessment and enhancement, fault-tolerant high-security email systems, Help Desk services, and on-site emergency service.

Silicon Valley and South Bay businesses are impacted by congested traffic, tight budgets, consolidation, and a highly competitive business environment. Although an abundance of free-lance IT consultants are available, it can be challenging to identify outside help that have relevant technical expertise and can also reliably deliver the service level you require. Progent's extensive network of Bay Area experts makes it possible to deliver affordable and professional service that includes emergency on-site support, affordable online troubleshooting, and 24x7 monitoring.

Progent: The Microsoft and Cisco Certified Information Technology Service Professionals
For more than two decades, Progent's computer support engineers have been the premiere providers of affordable Microsoft Windows consulting, Cisco networking expertise and advanced consulting assistance for businesses in Northern California and the California Central Valley. If your small business requires urgent network help from a seasoned expert, a network consultant, or an application programmer, Progent is your most reliable choice for computer services such as e-mail and messaging migration and support, system protection assessment and design, Helpdesk support, custom program development, server virtualization help, live online instruction for Microsoft Office applications, and high availability system solutions.

As a Microsoft Gold qualified computer consulting firm, Progent offers businesses of all sizes in the city of San Jose world-class IT support services plus online or onsite technical assistance for networks powered by Windows and Cisco technology. Areas of expertise provided by Progent include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 design and deployment support and Microsoft Windows Server 2008 upgrade help to create a dependable basis for your information system, MS Exchange 2016 Server migration, Exchange 2013 integration and Microsoft Exchange 2010 Server maintenance to establish a state-of-the-art email solution, MS SharePoint configuration to improve teamwork, SQL Server 2016 integration consulting and Microsoft SQL Server 2014 deployment help to control your vital corporate data, Dynamics GP/Great Plains software customization for timely management reporting, and System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for automatically monitoring the reliability of your network. Progent can in addition offer Cisco qualified engineers to help you optimize and maintain your connectivity architecture.

Other onsite and remote information technology support services offered by Progent to clients in the San Jose neighborhood include project management consulting, Apple iPhone integration and management, Android smartphone integration and management, RIM Blackberry support and Microsoft Windows handhelds integration, wireless site design for Wi-Fi deployment, DBA and software development support from certified SQL Server experts, Oracle DBAs and developers, and MySQL consultants, virtualization design and support from certified Windows Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager business continuity consulting, VMware NSX virtual network architecture and management, and Citrix integrators, plus disaster recovery/business continuity planning and testing.

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

Hybrid Cloud Solutions
Office 365 Integration Solutions with On-premises ExchangeProgent can provide advanced online consulting to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

On-premises Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, California. If you are now utilizing the QTS Sacramento Data Center as a colocation site or if your company is planning on moving your primary or offsite backup system to the QTS Colocation Center, Progent offers a range of affordable services that include colocation migration, system installation and updates, infrastructure optimization, comprehensive project management, virtualization configuration, offsite monitoring, automated system administration, software development, disaster recovery/business continuity planning and testing, data security assessment, and the support of the Progent Test Lab. For more details, see Progent's onsite consulting support services at the QTS Data Center.

Progent's Test Lab is a lab at the QTS Data Center with a variety of advanced computers and network support infrastructure able to be used online or on premises to facilitate system testing, evaluations, capacity testing, troubleshooting, business continuity simulation, education, and additional reasons to help Progent's clients successfully carry out large-scale projects. For more information, see Progent's Test and Training Lab at the QTS Sacramento Data Center.

Round-the-clock On-site Support Availability
Progent can provide optional around-the-clock remote or in person computer support and information technology outsourcing services in these locations in your region:

  • San Jose
  • Santa Clara
  • Campbell
  • Saratoga
  • Los Gatos

If your small business is in San Jose or anywhere in the California Silicon Valley area and you need computer support, IT outsourcing, or top-level expertise from a Progent consultant, call 408-240-9400 or visit Contact Progent.

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