Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Progent's IT consulting clients in Santa Cruz and the Northern Monterey Peninsula area include insurance brokers, legal, accounting and real estate service firms, product development companies, and small-scale manufacturers. Progent's most popular services in this area include turn-key outsourcing of IT management, designing and implementing low-maintenance network infrastructures, and emergency on-site support.

The limited availability of professional, full-service technical support companies in this area forces many small businesses to resort to consultants who may not have the depth of expertise or access to additional personnel to respond quickly to emergencies or implement end-to-end solutions that really leverage IT. Progent's network of Microsoft-certified experts makes it possible to provide the right people when you need them.

Your Microsoft Certified IT Service Professionals
For more than two decades, Progent's network service engineers have been the top source of low-cost Microsoft support services, Cisco network infrastructure expertise and advanced consulting services for businesses in the San Francisco Bay Area and Silicon Valley. If your company requires urgent network help from a certified expert, a system consultant, or an application programmer, Progent is the most reliable source for computer support services including email consulting, system protection testing and enhancement, Help Desk outsourcing, specialized program development, virtual server consulting, live online instruction for Microsoft Office and Office 365 applications, and high availability network design.

As a Microsoft-Partner network consulting firm, Progent provides businesses of all sizes in Santa Cruz world-class IT support services as well as remote or onsite troubleshooting assistance for networks based on Microsoft Windows and Cisco technology. Practice areas offered by Progent include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and configuration expertise and Microsoft Windows Server 2008 migration help to create a firm foundation for your IT system, Microsoft Exchange Server 2016 upgrade support, Exchange Server 2013 consulting and Exchange Server 2010 management to establish a state-of-the-art messaging environment, MS SharePoint configuration to facilitate teamwork, SQL Server 2016 integration support and Microsoft SQL 2014 deployment help to control your vital corporate data, Dynamics GP/Great Plains software education for timely management reporting, and Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for 24x7 tracking the reliability of your network. Progent can in addition provide Cisco certified network engineers to help you maximize and maintain your connectivity architecture.

Other onsite and remote IT support provided by Progent to clients in the Santa Cruz neighborhood include senior project management expertise, Apple iPhone integration, Google Android smartphone and tablet integration, Blackberry troubleshooting and Windows handhelds integration, wireless site surveys for Wi-Fi deployment, database management and application programming services from certified Microsoft SQL experts, Oracle professionals, and MySQL application programmers, virtualization solutions from certified Windows Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network design and integration, and Citrix XenServer consultants, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration Solutions
Office 365 Integration with On-premises ExchangeProgent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

Onsite Consulting and Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas neighborhood of Sacramento, California. If you are currently using the QTS Sacramento Data Center as a colocation facility or if you are considering moving your main or offsite backup system to the QTS Colocation Center, Progent offers a range of cost-effective consulting services that include colocation migration, equipment installation and upgrades, network optimization, project management, virtual server expertise, offsite monitoring, centralized system administration, application development, disaster recovery/business continuity planning and testing, security assessment, and the use of Progent's Test Lab. To find out more, refer to Progent's consulting support services at the QTS Colocation Center.

Progent's Test and Design Lab is a room at the QTS Data Center with a collection of advanced computers and network support equipment able to be utilized remotely or on premises to accommodate system testing, evaluations, performance modeling, troubleshooting, disaster recovery planning, training, and additional purposes to help Progent's customers successfully carry out major IT initiatives. For more information, visit Progent's Test Lab at the QTS Data Center.

Round-the-clock Local Support Availability
Progent can provide optional around-the-clock remote or on-premises network support and IT outsourcing expertise in these locations in your region:

  • Santa Cruz
  • Scotts Valley
  • Aptos
  • Watsonville
  • Capitola

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of technical help, IT outsourcing, or top-level expertise from a Progent consultant, call 831-600-4300 or visit Contact Progent.
















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