Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Northern California Onsite IT Consulting
Progent locations in Northern California

Progent's IT consulting clients in Santa Cruz and the Northern Monterey Peninsula area include insurance brokers, legal, accounting and real estate service firms, product development companies, and small-scale manufacturers. Progent's most popular services in this area include turn-key outsourcing of IT management, designing and implementing low-maintenance network infrastructures, cybersecurity assessment and mitigation, cloud integration, and emergency on-site support.

The limited availability of professional, full-service technical support companies in this area forces many small businesses to resort to consultants who may not have the depth of expertise or access to additional personnel to respond quickly to emergencies or implement end-to-end solutions that really leverage IT. Progent's network of Microsoft-certified experts makes it possible to provide the right people when you need them.

Progent: The Microsoft and Cisco Certified IT Service Professionals
For over two decades, Progent's network support experts have been the top providers of economical Microsoft Windows consulting, Cisco network infrastructure expertise and IT consulting assistance for businesses in Northern California and Silicon Valley. If your company needs emergency technical help from a certified expert, a network engineer, or an application programmer, Progent is your best source for computer support services such as Microsoft Exchange and Outlook migration and support, network protection testing and enhancement, Helpdesk outsourcing, custom program development, virtualization architecture, live online training for Microsoft Office apps, and high availability system solutions.

As a Microsoft-certified computer consulting firm, Progent provides companies in the Santa Cruz vicinity world-class IT consulting expertise as well as online or onsite technical help for networks based on Windows and Cisco platforms. Areas of expertise offered by Progent include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 design and deployment support and Microsoft Windows Server 2008 migration help to build a dependable foundation for your IT network, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting and Exchange Server 2010 support to establish a state-of-the-art messaging solution, SharePoint configuration to improve collaboration, SQL Server 2016 integration and development consulting and Microsoft SQL Server 2017 migration consulting to control your vital corporate data, Dynamics GP/Great Plains software programming for timely financial information, and Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for proactively monitoring the reliability of your network. Progent can in addition offer Cisco certified consultants to help you optimize and support your connectivity architecture.

Additional on-premises and remote IT services offered by Progent to businesses in the Santa Cruz area include senior project management consulting, Apple iPhone and iPad integration, Google Android phone integration and management, RIM Blackberry support and Windows smart phone and tablet integration, wireless site surveys for Wi-Fi installation, DBA and software programming services from certified Microsoft SQL consultants, Oracle DBAs and developers, and MySQL consultants, virtual server solutions from certified Hyper-V integrators, VMware vSphere configuration and troubleshooting, VMware Site Recovery Manager business continuity planning, VMware NSX network virtualization design and integration, and Citrix XenServer consultants, plus business continuity planning and testing.

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Office 365 Exchange Online Integration with On-premises ExchangeProgent offers advanced remote support to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.

On-premises Consulting Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the seismically-stable Natomas area of Sacramento, California. If you are now using the QTS Sacramento Data Center as a colocation facility or if your business is planning on moving your primary or offsite backup equipment to the QTS Sacramento Data Center, Progent can provide a variety of affordable consulting services that include data center relocation, equipment deployment and updates, infrastructure optimization, comprehensive project management, virtual server expertise, offsite network monitoring, streamlined system administration, application development, disaster recovery planning and testing, data security assessment, and the use of the Progent Test Lab. For more details, visit Progent's consulting services at the QTS Colocation Center.

The Progent Test and Design Lab is a lab at the QTS Colocation Center with a variety of advanced computers and network infrastructure able to be used remotely or on site to facilitate system testing, assessments, performance testing, forensics, business continuity simulation, training, and other purposes to help Progent's clients successfully carry out major IT initiatives. To learn more, visit Progent's Test and Training Lab at the QTS Sacramento Data Center.

24x7 On-site Support Options
Progent can provide optional 24x7 on-line or in person network help and IT outsourcing expertise in these locations in your region:

  • Santa Cruz
  • Scotts Valley
  • Aptos
  • Watsonville
  • Capitola
If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you require computer support, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.
















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