Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's IT consulting clients in Contra Costa County include software developers, high-tech design firms, Internet technology companies, integrated circuit manufacturing support businesses, and back-office support divisions of global companies. Businesses in Contra Costa County require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this fiercely competitive environment, many businesses are trying to deal with budget and staff reductions without compromising their IT system. Progent offers professional, affordable turnkey outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Your Microsoft and Cisco Certified Information Technology Consulting Professionals
For over 20 years, Progent's network service experts have been the top source of budget-friendly Microsoft Windows consulting, Cisco network infrastructure expertise and IT consulting services for businesses in the San Francisco Bay Area and the California Central Valley. Whether your company needs emergency technical help from a seasoned expert, a system engineer, or an application programmer, Progent is the most reliable source for computer support services including Microsoft Exchange and Outlook consulting, system protection testing and design, Helpdesk support, specialized application development, virtualization architecture, live online instruction for Microsoft Office applications, and high availability network engineering.

As a Microsoft-certified computer consulting company, Progent provides businesses in Walnut Creek enterprise-class information technology consulting services as well as online or in person troubleshooting assistance for networks powered by Microsoft Windows and Cisco platforms. Areas of expertise offered by Progent include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment expertise and Windows Server 2008 migration support to build a firm foundation for your information network, MS Exchange 2016 migration, Exchange Server 2013 integration and Microsoft Exchange 2010 management to establish a state-of-the-art messaging environment, SharePoint assistance to improve collaboration, SQL Server 2016 integration and development support and Microsoft SQL 2014 consulting to harness your key information, Dynamics GP/Great Plains software programming for timely financial reporting, and System Center 2012 Operations Manager support and SCOM 2016 consulting services for 24x7 monitoring the efficiency of your information system. Progent can in addition provide Cisco qualified consultants to show you how to maximize and support your network architecture.

Additional on-premises and remote information technology support provided by Progent to clients in the city of Walnut Creek include senior project management consulting, Apple iPhone integration and management, Android phone and tablet integration, RIM Blackberry troubleshooting and Windows smart phone and tablet management, site design for Wi-Fi deployment, database management and software programming services from certified SQL Server consultants, Oracle DBAs and developers, and MySQL application programmers, virtualization solutions from certified Windows Hyper-V consultants, VMware vSphere planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX virtual network design and management, and Citrix XenServer consultants, plus disaster recovery/business continuity planning and testing.

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Cloud Solutions
Office 365 Integration with On-premises ExchangeProgent can provide advanced online consulting services to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine physical resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.

Onsite Consulting and Support Services Available at the QTS Sacramento Internet Data Center
The QTS Data Center, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS Sacramento Data Center as a colocation site or if your business is considering moving your main or disaster recovery equipment to the QTS Colocation Center, Progent can provide a variety of cost-effective services such as data center migration, system deployment and upgrades, infrastructure improvements, comprehensive project management, virtual server expertise, remote monitoring, streamlined system administration, application programming, business continuity planning and testing, security assessment, and the use of Progent's Test Lab. For more details, visit Progent's consulting support at the QTS Data Center.

The Progent Test Lab is a lab at the QTS Colocation Center with a collection of advanced servers and network infrastructure that can be utilized online or on site to accommodate system testing, assessments, performance testing, troubleshooting, disaster recovery planning, education, and other reasons to help Progent's customers succeed with major projects. For more information, refer to Progent's Test and Training Lab at the QTS Colocation Center.

24x7 On-site Support Availability
Progent can provide optional 24x7 on-line or on-premises network help and IT outsourcing expertise in these locations in your area:

  • Walnut Creek
  • Concord
  • Danville
  • Pleasant Hill
  • Martinez
  • Lafayette
  • Pittsburgh
  • Antioch
  • Orinda

If your small business is in Contra Costa County and you are in need of computer support, information technology outsourcing, or top-level services from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.
















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