Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's IT consulting clients in Contra Costa County include software developers, high-tech design firms, Internet technology companies, integrated circuit manufacturing support businesses, and back-office support divisions of global companies. Businesses in Contra Costa County require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this fiercely competitive environment, many businesses are trying to deal with budget and staff reductions without compromising their IT system. Progent offers professional, affordable turnkey outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Progent: The Microsoft Certified Network Service Experts
For over 20 years, Progent's network support experts have been the top source of economical Microsoft consulting, Cisco network technology integration and advanced consulting assistance for businesses in Northern California and the California Central Valley. Whether your small business requires urgent technical support from a certified expert, a system engineer, or a software developer, Progent is the best source for computer services such as email consulting, network protection assessment and enhancement, Help Desk services, specialized program design, virtualization architecture, online training for Microsoft Office and Office 365 applications, and fault tolerant network solutions.

As a Microsoft Gold qualified computer consultant firm, Progent offers businesses of all sizes in the Walnut Creek vicinity world-class information technology support expertise plus online or onsite technical assistance for environments powered by Microsoft Windows and Cisco platforms. Areas of expertise provided by Progent cover Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment expertise and Microsoft Windows Server 2008 migration support to create a dependable foundation for your IT system, MS Exchange 2016 Server upgrade support, Exchange 2013 Server integration and Microsoft Exchange 2010 maintenance to establish an advanced email solution, SharePoint configuration to facilitate information sharing, SQL Server 2016 integration and development support and Microsoft SQL 2014 consulting to harness your key information, Microsoft Dynamics GP software programming for accurate financial information, and Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for 24x7 tracking the reliability of your network. Progent can also provide Cisco qualified engineers to show you how to optimize and support your connectivity architecture.

Additional on-premises and online information technology support services provided by Progent to clients in the Walnut Creek neighborhood include senior project management expertise, iPhone and iPad integration, Android smartphone integration and management, Blackberry support and Microsoft Windows smart phone and tablet management, wireless site surveys for Wi-Fi deployment, DBA and application programming support from certified SQL Server consultants, Oracle DBAs and developers, and MySQL consultants, virtual server solutions from certified Hyper-V integrators, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network design and integration, and Citrix integrators, plus disaster recovery/business continuity planning and testing.

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Cloud Integration Solutions
Office 365 Integration with On-premises ExchangeProgent can provide advanced online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

On-premises Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, California. If your company is now using the QTS Sacramento Data Center as a colocation site or if you are planning on moving your primary or disaster recovery system to the QTS Sacramento Data Center, Progent can provide a range of budget-friendly services such as data center migration, equipment installation and upgrades, network optimization, project management services, virtualization expertise, remote monitoring, centralized network management, software development, business continuity planning, data security assessment, and the use of Progent's Test Lab. For more details, refer to Progent's consulting services at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Colocation Center with a variety of advanced servers and network infrastructure that can be used online or on premises to accommodate system testing, assessments, capacity testing, repair, business continuity simulation, education, and additional reasons to help Progent's clients succeed with major projects. To learn more, refer to Progent's Test and Training Lab at the QTS Sacramento Data Center.

Round-the-clock In Person Service Options
Progent offers optional around-the-clock remote or in person computer support and IT outsourcing services in these locations in your region:

  • Walnut Creek
  • Concord
  • Danville
  • Pleasant Hill
  • Martinez
  • Lafayette
  • Pittsburgh
  • Antioch
  • Orinda

If your small business is in Contra Costa County and you are in need of technical assistance, information technology outsourcing, or advanced expertise from a Progent professional, call 925-362-2400 or visit Contact Progent.
















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