Progent's Microsoft and Cisco authorized professionals offer customers in San Francisco, Silicon Valley, and in major cities nationwide a broad array of expertise concerning the basic information technology requirements shared by most small business environments. Progent's primary consulting areas include network support, Microsoft Exchange consulting, system security consulting and HelpDesk consulting and staffing. Progent's Application Experts Team offers deep knowledge of key application topics. By providing a one-stop source for information technology generalists and experts, Progent is able to tailor quick, affordable and complete network solutions that align with the exact needs of your company.

Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:

  • Leads and opportunity management
  • A complete view of customer history
  • Automated incident management
  • A searchable knowledgebase

    Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.

    Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.

    Microsoft Dynamics CRM 3.0
    The new Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:

  • New marketing automation module: Create sales and marketing campaigns fast
  • New service scheduling module: Helps your staff sell more while improving customer service
  • Automated incident management
  • Easier customization: Tailors to your company's needs quickly
  • Improved reporting: Drill into the details fast

    How Progent Can Help You with Microsoft CRM
    Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive.

    If you are looking for a Microsoft CRM consulting specialist, call Progent at 800-993-9400 or send email to experts@progent.com.

    Attention Application Specialists
    If you are a skilled specialist with proven ability in any of the areas practiced by Progent's Experts Group, find out about how to work with Progent by visiting Progent's Experts Team.















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