Progent's Microsoft and Cisco authorized consultants offer businesses in San Francisco, Silicon Valley, and in cities nationwide a wide range of expertise concerning the fundamental IT requirements common to most small and mid-size business networks. Progent's core services include system support, Microsoft Exchange help, network security support and Help Desk outsourcing and staffing. Progent's Application Experts Group offers deep expertise in specific application areas. By offering a single source for information technology generalists and experts, Progent is able to tailor fast, cost-effective and complete IT solutions that fit the specific needs of your organization.

Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:

  • Leads and opportunity management
  • A complete view of customer history
  • Automated incident management
  • A searchable knowledgebase

    Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.

    Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.

    Microsoft Dynamics CRM 4.0
    Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:

  • Tighter integration with Office Excel data analysis tools
  • Support for multiple implementations of CRM on the same server to cut hardware costs
  • Better support for multiple languages and international currencies
  • SQL Server mirroring support for improved fault tolerance
  • Parallel processing and load balancing support for faster performance

    Microsoft Dynamics CRM 3.0
    Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:

  • New marketing automation module: Create sales and marketing campaigns fast
  • New service scheduling module: Helps your staff sell more while improving customer service
  • Automated incident management
  • Easier customization: Tailors to your company's needs quickly
  • Improved reporting: Drill into the details fast

    How Progent Can Help You with Microsoft CRM
    Progent can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft Dynamics CRM, and Progent's Application Experts Team can provide your company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. Progent can provide experts in other sales automation technologies to keep your business competitive. Progent's Microsoft-certified fault tolerant networking engineers can provide a variety of services to maximize Microsoft Dynamics availability. These services include network load balancing support, server clustering consulting, and business continuity planning and disaster recovery.

    If you are looking for a Microsoft CRM consulting specialist, call Progent at 800-993-9400 or send email to experts@progent.com.

    Calling IT Specialists
    If you are a certified specialist with demonstrated ability in one or more of the applications serviced by Progent's Experts Group, ask about how to work with Progent by visiting Progent's Experts Team.















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