Overview of Progent's Security and Compliance Support Services
Progent's industry certified computer security professionals offer a broad range of services intended to help organizations of all sizes to detect and correct security weaknesses, defend against assaults, recover from any issues caused by a breach of security, and comply with regulatory requirements for protecting data and reporting incidents. Progent can provide a choice of service delivery models:

  • As-needed remote and on-site assistance invoiced to the nearest minute
  • Continual managed services invoiced at a low fixed monthly fee
  • Value-priced service packages for a single security and compliance evaluation
On-demand Security and Compliance Support Services
Once you sign up for Progent's services (registration is free), you can get on-demand remote or onsite assistance from one of Progent security and compliance expert. This classic support model is essentially reactive and geared toward rapidly resolving technical problems that are affecting your network or that have stymied your in-house support staff. Typical examples are configuring a firewall or VPN tunnel, implementing a critical security update for a Cisco switch, designing secure access to cloud-based resources, or restoring data after a ransomware assault. These services are billed by the minute, which eliminates the annoying situation of receiving big invoices for quick fixes.

Delivery options for Progent's on-demand support include:

  • Remote Security Support Services
    Most security issues can be handled online via a mix of phone support and an Internet connection between Progent's Technical Response Center (TRC) and a client's network. Progent's TRC group can provide remote security support by offering easy access to consultants with the experience and technical resources to resolve many of the most difficult problems quickly, keeping your support costs low and reducing lost productivity.
  • On-premises Security Support Services
    For instances where on-premises assistance is necessary, Progent can send a technical expert to major cities across the United States. Progent can also send a security specialist with high-level certifications and world-class skills to any location in the country.
Progent's accredited consultants are qualified to provide help for environments based on Windows, Linux, Apple Mac, Sun, and popular derivatives of UNIX. Progent's broad range of consulting services encompasses firewall technology, email and messaging systems, protected system design, and data restoration. Progent's support staff has earned the industry's top security certifications including Certified Information Security Manager (CISM) and CISSP. Progent also offers fast access to remote Cisco CCIE network infrastructure engineers who can provide advanced assistance with tough network integration issues.

ProSight Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's ProSight Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Flat-rate Security Assessment and Verification Packages
Progent offers a selection of fixed-price security evaluation packages that provide high value by deploying Progent's enterprise-class network monitoring and analysis tools as well as Progent's consulting experience to create an objective and thorough assessment of your network security posture.

  • Security Inventory Service Bundles for Small Organizations
    Progent offers two ultra-affordable security inventory scanning packages intended to enable small businesses to get an objective security assessment from an accredited security engineer. With Progent's External Security Inventory Scan, a consultant manages a comprehensive assessment of your IT system from beyond your firewalled perimeter to identify possible risks in the security posture you expose to the outside. With Progent's Internal Security Inventory Scan, a certified security expert runs a system scan using an authorized machine inside your corporate firewall to assess your exposure to inside attacks. The two security inventory scans are configured and executed from a secured offsite location. The project is managed by a consultant who has earned high-level security certifications and who produces a document that details and interprets the information collected by the security scan and suggests various improvements where required.
  • Security Vulnerability Assessment Bundles for Enterprises
    Progent offers three levels of set-price security evaluation service packages designed for large organizations who need to meet security standards required by government or industry regulators. Progent's security assessment service packages offer larger organizations a chance to obtain an objective assessment at the viability of their security posture. For every security assessment package, Progent consultants with advanced security credentials analyze and report on captured data and provide suggestions for cost-effective improvements. Each of the network security assessment bundles include an extra-cost option for on-premises engineers anywhere in the U.S.
  • Stealth Penetration Testing
    Stealth penetration testing, commonly referred to as PEN testing, is a vital technique for helping organizations to find out how open their network environments are to modern threats. Progent's stealth penetration testing check how effectively your corporate security procedures and technologies stand up to authorized but unannounced intrusion attempts managed by Progent's experienced security experts using cutting-edge hacking techniques. Read about Progent's stealth penetration testing (PEN Test) services.
Our Network Has Been Hacked: What Can We Do Now?
Network Security ConsultantsIf your business is currently fighting a network security emergency and you have not prepared a detailed response plan, go to Progent's Remote Technical Support to learn how to receive fast assistance. Progent provides remote technical support from experienced network technicians and can escalate trouble tickets to high-level security experts if required. Your organization does not have to be a registered Progent client to get emergency support for a security breach, but you can register as a Progent client in advance at no cost and your standing as a current client can save valuable time in case of an emergency.

Usually, smaller businesses do not have a recovery procedure in the event of a damaging attack. This is not good, since the cost of a successful security attack can be more devastating for a small business than for a big corporation. Progent's security specialists can assist your company to design a practical response and incident reporting plan that minimizes the network downtime resulting from a security breach. The formal post-attack handling procedure outlined by GIAC is Progent's preferred method for reacting to a major security penetration.

Advanced Security Services Offered by Progent
Progent's veteran engineers offer consulting support in vital facets of network protection including:

  • Information Risk Audits and Security Compliance Testing
    Progent provides expertise with security evaluation tools like MS Baseline Security Analyzer and LANguard for performing a set of comprehensive network scans to uncover possible security holes. Progent has extensive skills with monitoring utilities and can help your company to understand assessment reports and respond appropriately. Progent's certified security consultants also offer web application testing and can conduct thorough evaluation of corporate-wide security to determine your organization's compliance with important industry security specifications including FISMA, NIST, and ISO 17799. In addition, Progent can assess the strength of your wireless security covering fixed wireless appliances plus mobile devices. Get the details concerning Progent's Information Risk Evaluation and Security Compliance Assessment.
  • Planning, Implementing, and Testing Protected Networks
    Any organization should have a thoroughly considered security strategy that incorporates both preventive and reactive elements. The proactive plan is a collection of steps that works to reduce vulnerabilities. The post-attack plan specifies procedures to help security staff to evaluate the losses resulting from an attack, repair the damage, document the experience, and restore business functions as quickly as feasible. Progent can advise you how to build protection into your company processes, configure scanning software, create and build a secure network infrastructure, and recommend processes and policies that will enhance the safety of your information system. Progent's security professionals are available to assist you to set up a firewall, design secure remote access to e-mail and data, and install an efficient virtual private network (VPN). If you are looking for an affordable way for outsourcing your security management, Progent's 24x7 Network Support Packages feature automated remote server monitoring and quick response to problems.
  • System Recovery and Security Forensics
    Progent provides skill in recovering networks and computers that have been hacked, are suspect, or have failed because of a security breakdown. Progent can show you how to determine the losses resulting from the assault, return your company to ordinary business operations, and recover data lost owing to the attack. Progent's certified specialists can also manage a comprehensive forensic analysis by going over activity logs and utilizing other advanced assessment techniques. Progent's background with security consulting minimizes your downtime and permits Progent to propose efficient strategies to prevent or contain new assaults.
  • Cisco ASA 5500-X Firewalls with Firepower, ASA 5500 Firewalls, and PIX Security Appliances Configuration and Troubleshooting
    Cisco CCIE Security SpecialistsThe latest generation of ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Following Cisco's acquisition of Sourcefire, the entire family of Cisco ASA 5500-X devices can be configured to support Firepower Services, built on Sourcefire's Snort technology, which is the market's most popular intrusion protection system. Firepower services provide enhanced capabilities such as advanced malware protection (AMP), URL filtering, real-time threat analytics, and security automation. Progent's Cisco-qualified CCIE network consultants can assist your company to manage your existing PIX or ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can assist you to plan, integrate, optimize, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services. Read more details about ASA 5500-X Firewalls with Firepower configuration and debugging support.
  • Other Firewall and Virtual Private Network (VPN) Consulting Services
    As well as supporting a broad range of protection solutions from Microsoft and Cisco, Progent offers small organizations top-level support for solutions from other important firewall and Virtual Private Network (VPN) vendors including:
  • SIEM Security Information and Event Management Integration and Support
    Security information and event management (SIEM) software and services are designed to interpret the massive quantity of data collected in security incident records generated by multiple sources such as network appliances, servers, and application software and tools. SIEM applications analyzes the security event records from these various sources and produces summary reports of security incidents as required by state regulations and industry compliance standards. Progent's GIAC-certified network security consultants and Cisco CCIE certified network experts can help organizations to plan, deploy and manage a SIEM solution that enables them to see the behavior of security incidents and comply with security incident reporting requirements. (See Progent's Security information and Event Management solutions.)
Progent's Security Certifications
Progent's security consultants have earned the most respected certifications available in the industry. These accreditations demand extensive testing and proven work experience to guarantee that candidates have acquired expertise with a substantial amount of security knowledge and methodologies and can offer high-level solutions to computer networks of any complexity.
  • Certified Information Security Manager Security Support Services
    Certified Information Security Manager defines the core competencies and worldwide benchmarks of performance that information technology security professionals are expected to master. CISM offers business management the confidence that consultants who have been awarded their certification have the background and knowledge to provide efficient security management and engineering support. Progent can provide a CISM-certified support professional to assist your enterprise in vital security disciplines such as data protection governance, risk assessment, data security program management, and incident response management. Get more details concerning Progent's Certified Information Security Manager (CISM) Security Support Assistance.

  • Certified Information Systems Security Professionals (CISSP) Security Support Services
    Progent's CISSP experts are security engineers who have been awarded CISSP certification as a result of demonstrated professional work, rigorous study, and formal testing. CISSP qualification recognizes mastery of a worldwide standard for information security. ANSI has granted the CISSP status accreditation in the field of information security under ISO/IEC 17024. Fields of knowledge covered within CISSP include security management procedures, security design and test systems, connection permission methodology, applications development security, operations security, physical security, cryptography, telecommunications, Internet security, and disaster recovery planning. Read additional information concerning Progent's CISSP Consulting Assistance.

  • ISSAP Consulting Services
    Progent's ISSAP certified security experts are consultants who have been awarded ISSAP status after thorough examination and extensive experience. field experience with network security design. ISSAP consultants have in-depth knowledge of access control systems and methodologies, phone system and network protection, cryptography, requirements analysis, BCP and disaster recovery, and physical security integration. Progent's ISSAP-certified security consultants can assist your business with all aspects of architecture security. Learn more information concerning Progent's ISSAP Accredited Secure Network Architecture Consulting Assistance.

  • Certified Information Systems Auditor Consulting Services
    The Certified Information Systems Auditor (CISA) accreditation is a prestigious achievement that represents expertise in network security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential has consultants pass an extensive examination administered by the ISACA international professional group. Progent can provide the expertise of a CISA-certified security engineer able to assist companies in the areas of IS audit process, IT governance, systems and architecture lifecycle, IT support, protecting data resources, and disaster recovery preparedness. Get additional details about Progent's Certified Information Systems Auditor (CISA) Professional Services.

  • GIAC (Global Information Assurance Certification) Professional Services
    Global Information Assurance Certification was established in 1999 to certify the knowledge of network security experts. GIAC's mission is to assure that a certified professional possesses the skills needed to provide support in vital categories of system, data, and application program security. GIAC certifications are recognized by companies and government organizations throughout the world including and the U.S. National Security Agency (NSA). Progent can provide the expertise of certified consultants for all of the security disciplines addressed within GIAC certification programs including auditing perimeters, security incident response, traffic analysis, and web application security. Get additional information about Progent's GIAC Support Expertise.
Depend on Progent for Computer Security Help
If you're looking for network security help, call Progent at 800-993-9400 or see Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.