For small businesses in the San Francisco Bay Area and cities throughout the United States, Progent's Microsoft-certified support team provides network help and information technology expertise for System Center Operations Manager and for the expanding family of Management Packs that extend the power of Operations Manager to a broad range of mission-critical functions. Progent can help you get the most from Microsoft Operations Manager by offering requirements analysis, deployment, configuration, customization, local and remote technical consulting and troubleshooting, Help Desk services, security consulting, and outsourced services for Microsoft System Center Operations Manager 2007.

What Is System Center Operations Manager?
Microsoft System Center Operations Manager 2007 is an advanced network management solution that monitors the availability, throughput, and security of your IT system by proactively identifying problems and trends taking place on critical computers throughout your entire environment.

Operations Manager operates by automatically examining event logs from designated servers, then filtering, consolidating, and analyzing these network events based on a comprehensive built-in knowledge base. When Microsoft Operations Manager detects trouble or a possibly damaging tendency, it can execute special repair scripts or generate alerts to warn designated IT people. For example, System Center Operations Manager could automatically take off line an infected server to stop the spread of a detected virus. System Center Operations Manager also generates trend data so you can monitor the health of your information system and make sure that trouble warnings have been appropriately resolved.

Operations Manager 2007 incorporates important improvements over MS Operations Manager 2005 including rich new reports and a simple to modify reporting environment, plus minimization of false alarms via new expert tracking parameters that learn and adjust alerting triggers to the normal production operation of programs and hardware. Microsoft Operations Manager 2007 also introduces model-based management. By defining the network setup as models, MS Operations Manager 2007 can better learn the relationships between the various software and hardware that represent your information technology services. These models, profiled in the System Definition Model (SDM) that is the foundation for the industry standard Services Modeling Language (SML), allow for more fine-grained detection of network components and the ability to monitor not just the servers but the whole end-to-end service as a unique object.

System Center Operations Manager Management Packs
Management Packs are the building blocks which bring Operations Manager management capabilities to OS platforms, applications, and other technology components. A Management Pack (MP) includes best practice expertise to discover, monitor, analyze, chronicle, and resolve problems for a specific network component. Operations Manager Management Packs contain health models based on the Systems Definition Model to analyze the performance, reliability, set up and security data, as well as the health of related components, to decide the overall condition of components. Management Packs are available for Microsoft and third party OS platforms, software products, and devices.

Microsoft has created System Center Operations Manager Management Packs for more then 60 Microsoft products and software components. Microsoft's MPs are written by the same teams who built the products so the experience and information included comes from the most knowledgeable authority. All Microsoft MPs are offered for licensed users of MS Operations Manager 2007. MPs available from Microsoft include:

  • Windows 2008 Group Policy
  • Windows Server 2003 and Microsoft Windows 2000 Server
  • Microsoft Active Directory (AD)
  • Exchange Server 2007, Exchange Server 2003, Exchange 2000
  • Microsoft SQL Server 2005 and SQL Server 2000
  • SharePoint Portal Server 2003
  • Microsoft Dynamics Customer Relationship Management Server 3.0
  • Microsoft Virtual Server 2005
  • MS Windows Network Load Balancing
  • Windows Computer Cluster Server 2003
  • Microsoft IIS 2003 and 2000
  • Host Integration Server 2006
  • MS Internet Security and Acceleration Server 2006 and ISA Server 2004
  • Microsoft Office Live Communications Server
  • MS SMS Server 2.0
  • MS .NET Framework
  • Windows XP for Desktops
  • Commerce Server 2007
  • MS Dynamic Host Configuration Protocol (DHCP) Service
  • MS Message Queuing
  • MS Windows Domain Name Server (DNS) Service 2003 and 2000
  • File Replication Services (FRS)
  • WINS 2003
  • MS Routing and Remote Access
  • SNA Server
  • MS Distributed Transaction Coordinator (MSDTC)
  • Terminal Services 2003 and 2000
  • Microsoft Transaction Server
  • MS Site Server 3.0
  • Application Center 2000
  • Microsoft Proxy Server

    Third-party and Customized Operations Manager 2007 Management Packs
    Microsoft Operations Manager 2007 MPs for many non-Microsoft software products including Linux, Oracle, and SAP, and for a variety of network appliances, are produced and available from Microsoft Partners. There are more than 100 Microsoft Partner MPs covering the majority of technologies utilized by most businesses.

    Microsoft provides several utilities for developing or modifying Management Packs for MS Operations Manager 2007. The Distributed Application Designer is a graphical tool for assisting network administrators to produce performance models and MPs for their IT Services. The Management Pack Authoring Console is a graphical tool designed to assist network administrators and programmers to create MPs for their specialized applications and other technology components. The Operations Manager 2007 Software Development Kit provides software interfaces so programmers can more thoroughly integrate with and automate MS Operations Manager 2007.

    Benefits of Microsoft Operations Manager 2007
    Microsoft System Center Operations Manager 2007 improves the reliability of mission-critical servers by proactively identifying and helping to resolve trouble spots before they can bring down a network. For an example of how Microsoft Operations Manager has benefited a San Francisco Bay Area small business, go to the Microsoft Operations Manager Case Study.

    Microsoft Operations Manager can optimize system throughput by monitoring predefined performance criteria and usage patterns on key servers, enabling network managers to be more proactive in deploying performance-related resources and to eliminate problem areas before they cause serious network bottlenecks.

    Microsoft Operations Manager reduces support staffing expenses by simplifying the tasks of system management. Because MS Operations Manager can intelligently monitor and organize enormous amounts of data gathered from many servers, fewer system managers are required to oversee operations. Also, the ability of MS Operations Manager to act automatically in reaction to alarms makes it feasible to create expert scripts that can take complex corrective steps which would otherwise require the manual support of IT staff.

    By automatically creating alarms and distributing them via email or pagers to designated support staff, System Center Operations Manager makes it simpler for IT groups to maintain service level agreements. Microsoft Operations Manager's Knowledge Base helps resolve trouble more quickly, and Microsoft Operations Manager's reports ensure that job tickets don't fall through the cracks. Automatic round-the-clock monitoring and alert transmission also allows companies to allocate their IT group more efficiently so that more work can be taken on without sacrificing system support.

    In general, Microsoft Operations Manager gives small businesses the advantages of 24x7 network monitoring plus expertise in fixing problems without having to manage a big, in-house service group.

    How Progent Can Help You Benefit from System Center Operations Manager
    Deploying Microsoft Operations Manager's, sophisticated monitoring platform can be a difficult. With more than five years of experience with the NetIQ technology upon which Operations Manager is built, Progent's network consulting experts can help you to select the most sensible Microsoft Operations Manager features, install and set up Microsoft Operations Manager, and write specialized rules, scripts, analytics, and alerts for your business. Progent can also create documentation for Operations Manager's application monitoring rules and protocols.

    For network problems detected by Microsoft Operations Manager, you can outsource trouble tickets to Progent's Microsoft-qualified support experts. With years of IT management experience, these support specialists possess the know-how to react effectively to the data produced by Microsoft Operations Manager to keep mission-critical systems running smoothly. By analyzing trend data and responding appropriately to alarms, Progent can resolve incipient problems before they cause downtime and repair urgent problems immediately after they appear. In most cases, Progent can solve problems remotely, conserving time and money. For severe problems requiring on-premise support, Progent can promptly send a service consultant to the site of any small business in Northern California or in major locations throughout the U.S..

    Progent's large team of IT experts makes it possible, if necessary, to escalate tough problems by tapping the talents to some of the San Francisco Bay Area's most experienced network consultants.

    To learn additional information about Operations Manager and how Progent can help your small business receive world-class network management by adopting this revolutionary technology, pick one of these topics:

    To contact Progent about consulting expertise for Microsoft System Center Operations Manager 2007, call 1-800-993-9400 or e-mail operations-manager-help@progent.com.




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