24x7 Network Help Services Microsoft Operations Manager (MOM) for Small and Midsize Organizations San Francisco Bay Area, San Jose, California, and National
For small companies in Northern California and select locations nationally, Progent's Microsoft-qualified support group offers computer assistance and information technology consulting services for Microsoft Operations Manager (MOM) and for the expanding set of Application Management Packs that extend the benefits of MS Operations Manager to a broad range of business-critical functions. Progent can show you how to get the most from MOM by offering requirements assessment, installation, configuration, customization, on-site and remote network support and troubleshooting,
Help Desk services, network protection consulting, and
outsourced services for MOM.
What Is Operations Manager?
Microsoft Operations Manager 2007 is a next-generation server management software platform that monitors the availability, performance, and security of your information system by automatically detecting trouble and trends occurring on critical computers across your whole network.
System Center Operations Manager operates by continually examining event logs from designated servers, then filtering, consolidating, and analyzing these system events based on an extensive built-in knowledge base. When Operations Manager identifies trouble or a potentially damaging tendency, it can execute special remedial scripts or generate alerts to notify designated IT personnel. For instance, System Center Operations Manager could automatically take off line an infected server to stop the spread of a discovered virus. MOM also produces trend reports so you can monitor the robustness of your IT network and ensure that trouble warnings have been appropriately handled.
Operations Manager 2007 features powerful improvements over Microsoft Operations Manager 2005 including rich new reports and a simple to modify reporting environment, plus minimization of false warnings thanks to advanced expert tracking parameters that learn and adjust alerting behavior to the ordinary business usage patterns of programs and hardware. System Center Operations Manager 2007 also features new model-based management. By defining the network setup as models, Microsoft Operations Manager 2007 can better understand the relationships between the distributed software and hardware that make up your information technology environment. These models, defined in the System Definition Model that is the foundation for the standard Services Modeling Language (SML), permit more fine-grained discovery of service components and the ability to track not only the servers but the entire end-to-end service as a unique object.
Operations Manager Management Packs
Management Packs are the building blocks which carry Operations Manager management capabilities to operating systems, applications, and other technology components. A Management Pack contains best practice knowledge to discover, track, analyze, report on, and resolve problems for a specific network component. Management Packs include health models based on the Systems Definition Model (SDM) to analyze the efficiency, reliability, configuration and security inputs, plus the status of associated components, to determine the overall status of components. Management Packs are designed for Microsoft and other operating systems, applications, and network appliances.
Microsoft has created Operations Manager MPs for more then 60 products and Windows components. Microsoft's MPs are written by the identical teams who built the associated products so the expertise and knowledge included comes from the most knowledgeable source. All of the Microsoft Management Packs are provided for licensed users of MS Operations Manager 2007. MP modules available from Microsoft include:
Microsoft Dynamic Host Configuration Protocol (DHCP) Service
MS Message Queuing
Microsoft Windows DNS Service 2003 and 2000
File Replication Services (FRS) 2003 and 2000
Windows Internet Name Services (WINS) 2003 and 2000
Windows Routing and Remote Access
Microsoft SNA Server
MS Distributed Transaction Coordinator
Terminal Services
Microsoft Transaction Server
Site Server
Application Center
Proxy Server
3rd-party and Customized Operations Manager 2007 Management Packs
Operations Manager 2007 MPs for many third party products including Linux, Oracle, and SAP, and for a range of server hardware, are produced and available from Microsoft Partners. There are more than 100 Microsoft Partner MPs covering most technologies used by most businesses.
Microsoft has published several tools for developing or customizing Management Packs for Operations Manager 2007. Microsoft's Distributed Application Designer is a graphical tool for assisting network administrators to create health profiles and Management Packs for their IT Services. Microsoft's Management Pack Authoring Console is a GUI-based utility designed to assist IT administrators and developers to build MPs for their specialized business programs and other technology components. The Operations Manager 2007 Software Development Kit provides software interfaces so developers can more thoroughly integrate with and regulate Operations Manager 2007.
Benefits of MOM
MOM increases the reliability of business-critical applications by proactively identifying and helping to resolve problems before they can crash a computer. To see an example of how MOM has helped a San Francisco Bay Area company, go to the
MOM Case Study.
Microsoft Operations Manager can improve system performance by monitoring predefined performance criteria and usage trends on key servers, enabling IT managers to be more proactive in adding performance-related products and to address issues before they result in serious network bottlenecks.
MS Operations Manager lowers support staffing costs by simplifying the tasks of network management. Because MOM can efficiently monitor and organize enormous amounts of information gathered from many servers, fewer network managers are required to oversee IT operations. In addition, the capability of Microsoft Operations Manager to perform without human intervention in reaction to alarms makes it possible to create expert procedures that can take complex remedial steps which would ordinarily require the hands-on intervention of IT staff.
By automatically generating alerts and sending them via email or pagers to predetermined support staff, MS Operations Manager makes it simpler for support groups to meet service level agreements. Microsoft Operations Manager's Knowledge Base helps deal with trouble more quickly, and Microsoft Operations Manager's reports make sure that trouble tickets don't get ignored. Automatic round-the-clock monitoring and alarm generation also enables companies to allocate their IT group more efficiently so that more work can be taken on without compromising network support.
In general, MOM gives small companies the advantages of non-stop system monitoring plus expertise in problem resolution without being required to pay for a big, in-house IT group.
How Progent Can Show You How to Benefit from Operations Manager
Configuring Operations Manager's, powerful monitoring software can be a difficult. With over six years of experience with the NetIQ product upon which Microsoft Operations Manager is built, Progent's IT consulting engineers can assist you to chose appropriate System Center Operations Manager components, deploy and set up Operations Manager, and create custom rules, procedures, analytics, and alarms for your enterprise. Progent can also create documentation for System Center Operations Manager's server monitoring policies and protocols.
For technical problems detected by Operations Manager, you can outsource problem response to Progent's Microsoft-qualified support experts.
With years of IT management experience, these IT professionals possess the skill to respond efficiently to the data produced by Operations Manager to keep mission-critical networks operating steadily. By examining trend reports and responding efficiently to alerts, Progent can eliminate emerging issues before they cause system failure and repair urgent problems as soon as they occur. In the majority of cases, Progent can handle problems remotely, saving time and money. For serious problems that calls for onsite service, Progent can promptly send a field consultant to the location of any small business in the San Francisco Bay Area or in select cities nationally.
Progent's large staff of consulting professionals makes it possible, if required, to escalate challenging problems by utilizing the skills to some of the San Francisco Bay Area's most knowledgeable computer consultants.
To find out more about System Center Operations Manager and how Progent can enable your small business receive world-class IT support by adopting this revolutionary technology, pick one of these links:
