Before Progentís Microsoft Operations Manager solution, network problems were approached reactively, after workers complained about them. With the benefit of proactive, computer generated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to fix network troubles before they grow to be serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with incipient problems before customers are aware that the problems exist. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class reliability, safety and productivity.


Additional Topics of Interest

Progent Management Team Network Documentation
Progent's Management Computer Consultation in Fremont, CA

Progent's management team includes industry professionals with years of experience delivering computer consulting services, technical support, and strategic information system planning to businesses ranging from small offices to Fortune 500 companies. Great service calls for great people, and Progent stands out by having put together a management team that can provide customers with the top service value available anywhere.

MS CRM Support
Fort Worth Microsoft Support for MSCRM

Microsoft CRM helps mid-market companies nurture positive client interactions. Built-in Sales and Customer Service components enable employees to share data to help promote sales success and deliver consistent, efficient customer service. Progent can configure the most sensible server and communications environment, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your San Francisco Bay Area company with a certified MSCRM consultant who can help you integrate Microsoft Dynamics CRM with your sales or customer service data.

Support Help Desk IT Consultant
Network Support Help Desk Technical Consultant New Orleans, Louisiana

Progent offers three basic types of Help Desk support including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your clients convenient access to a dependable technical resource with extensive experience providing phone support and remote access repair for networks based on Microsoft products. Progent's focus is on earning the support Call Center a positive image as a key contributor to company productivity. Progent's target is to resolve and not simply report problems.




The CRISC program was established by ISACA to validate a consultant's ability to design, implement, and support IS controls to mitigate risk. Progent can provide the expertise of a CRISC-certified engineer to help you to develop and carry out a workplace continuity or disaster recovery plan that follows industry best practices promoted by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines.

Remote Technical Support for System Center 2007
Data center Management Automation Computer Consultant in Hialeah, Florida

Progent has more than a decade of experience configuring, maintaining and troubleshooting the core components that make up Microsoft System Center and can assist your organization to design, configure, maintain, and repair your System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent can help you to upgrade to the current edition of Microsoft System Center from an older one or from another datacenter management platform to provide the advantages of enterprise-class deployment, management automation, security, plus infrastructure and critical application availability and performance monitoring.

Juniper Firewall Security Consulting
San Rafael, California Juniper Security Appliances Compliance Auditor

Progent's Juniper Networks-authorized network engineer can assist your company to plan and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and upgrade efficiently from outdated products to current versions. Progent's Junos OS consultants can offer support for Juniper's flagship network control software to help you to simplify the management and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage environments that include a mix of Juniper's software platforms.

Small Office Computer Consultants for Microsoft Office XP
Independent Microsoft Office Small Office Computer Consulting Services

Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

CCIE Expert Certified Cisco VPN Technical Support
Nevada City, CA Cisco Certified Partner VPN Remote Support Services

Cisco's security and remote access technology for small to medium sized businesses offer a full range of manageable protection hardware and software to help you safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes switches, firewalls, and Virtual Private Network solutions. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and CCNP certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your corporate objectives.

RMM Support
Remote Network Monitoring Network Consultant in Glendale, Arizona

ZENO is Progentís network monitoring and management subscription service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of all critical IP-based devices that constitute your entire IT environment. When ZENO uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt or take down IT system.


















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