Affordable IT management, support and Help Desk services for businesses with 50-250 network users
Mid-size businesses with 50-250 network users can typically benefit from an IT support plan that utilizes co-sourcing, i.e., depending on in-house IT personnel for day-to-day network support issues and using external consultants to provide advanced expertise as needed. Small to medium-size businesses can now have all the advantages of Operations Manager — including increased network uptime, throughput, and security — and also have reliable access to Progent’s Microsoft certified service professionals. With Progent's economically priced IT support options, you can choose a standard co-sourcing package built around Microsoft System Center Operations Manager with monitoring, alerts, analytics, Help Desk, and on-site troubleshooting, or a comprehensive 24x7x365 solution.
Microsoft System Center Operations Manager 2007 automatically scans event records and performance thresholds from strategic servers, then filters and evaluates this data based on an extensive internal technical knowledge base. When System Center Operations Manager 2007 detects potential trouble, it runs special corrective scripts or generates alerts to warn designated support personnel. System Center Operations Manager also produces trend reports so IT managers can track the performance of your system. Expertise with Operations Manager 2007 and a long background in computer system support allows Progent to offer IT co-sourcing and outsourcing service programs that are both budget friendly and impactful.
Progent has developed two basic outsourcing support packages based around Microsoft Operations Manager:
To download a single-page printable datasheet describing Progent's two outsourcing service packages for small and mid-size businesses, click:
Network Monitoring Packages 69 Kb PDF file).
Managed Network Monitoring Package
If your business has a small internal IT group, Progent's co-sourcing service program is an economical way to optimize network availability, throughput, and security.
Important features of the Managed Network Monitoring Package are:
- Progent performs a needs assessment and configures System Center Operations Manager
- Progent assigns an offsite Microsoft System Center Operations Manager 2007 server to watch over your network
- Service is available during normal office hours
- Progent's Help Desk Call Center support works in conjunction with Operations Manager 2007
- System Center Operations Manager alerts are routed to the Progent Help Desk Call Center and to primary and secondary Progent network engineers and emailed your designated network support personnel
- Progent's Help Desk establishes tickets for all events and oversees the remediation of issues
- Progent's Help Desk Call Center escalates resources as needed
- Your IT staff is copied on all status information
- Progent remotely monitors, diagnoses, and/or fixes problems
- On-location service escalation is activated in case problems can’t be fixed remotely
- Service Level Agreements are contracted
- All tickets are terminated with defined solution
- Progent performs regular network maintenance such as application of service packs and security upgrades
- Hardware must be covered by manufacturer's on-location warranty service
- Progent recommends that you base your IT network on Windows Server 2003 or Microsoft Windows Server 2000 or later to maximize system reliability and protection
Common Service Level Agreements are:
- One hour to Help Desk contact
- 2 hours to start of troubleshooting by a Progent support specialist, either online or by phone
- 4 hours for on-location service when help request takes place before 1PM, otherwise, the following business in the AM
Comprehensive Network Monitoring Package
For small businesses who need enterprise-class support but cannot justify the cost of staffing, equipping and managing a full in-house IT organization, Progent's 24x7 support package gives mission-critical applications round-the-clock uptime and security at reasonable prices and low risk.
Key features of Progent's Comprehensive Network Monitoring Package are:
- All features of the Managed Network Monitoring Package including Server Management, Notification, Help Desk, and On-location support
- Intended for line-of-business e-Business, international networks, or other high-availability situations
- 24x7 support
- Your information system must have a minimum degree of fault-tolerant architecture. Progent can assist your company to bring your network to a high-availability configuration before round-the-clock services begin
- Contracted Service Level Agreements with designated off-hours support guarantees
- Progent's service staff will be equipped to repair problems on-site or online without the involvement of your in-house support group
Pricing
Pricing for Progent's Network Monitoring Service Programs are determined by the number of servers being monitored and the service level required by your business. To learn more, contact your Progent service representative.
To learn more about Microsoft System Center Operations Manager 2007 and how Progent can assist your company to achieve enterprise-level information system management by utilizing this powerful technology, choose one of these links:
To learn more details about Progent's Network Support Service Programs, phone 1-800-993-9400
or send email to operations-manager-help@progent.com.
