Progent's Virtual Help Desk services are an integrated extension of your internal IT support staff. Virtual Help Desk can include high-end call center services such as a special phone number with custom greeting. Progent can also rout calls automatically to staff technicians who are specially provisioned and trained to handle your account. Also, Progent's Helpdesk professionals can use trouble tickets from any customer trouble ticket software for seamless integration with your in-house support services organization. Advantages of Progent's Virtual Computer Support Helpdesk services include professional Microsoft and Cisco Helpdesk expertise the minute you call, transparent extension of your in-house resources, front-line support for urgent client problems, and per-minute billing.


Additional Topics of Interest

Microsoft Retail Management System Consulting
Custom e-Commerce integration Small Business Network Support

Progent can provide you with experts who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to match your unique business requirements. Progent’s Microsoft consultants offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting services for safe, company-wide information sharing as well as integration with CRM packages.

Independent eCommerce Consultant Full-Time Job
Contract Web Consultants Jobs Available in Denver

Our Experts Group provides consulting in important areas such as Apple OS integration and programs; Consulting for Linux, UNIX-based, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Strategic and vertical program help; CIO, management information analyst, and project logistics outsourcing; Special applications development and integration; Web site, eCommerce, Electronic Data Interchange, and customer portal development and integration; DBM support and efficiency help; Business information consulting; and Telecom architecture support.

CISM Security Services
Security Consulting for CISM Certified

Progent offers the services of CISM qualified security professionals. The Certified Information Security Manager organization describes the core capabilities and global standards of performance that information security managers are required to master. CISM gives business management the assurance that those who have qualified for their CISM credential possess the experience and capability to deliver effective security administration and consulting consulting.

ISSAP Security Audit Services
Security Firm for Juniper Netscreen

For small business information systems, managing and coordinating virus protection with disaster recovery plus the preparartion for recovering vital information assets after a successful attack demands an on-going struggle that involves a sophisticated set of tools, procedures, and security policies. Progent’s CISSP and CISM certified consultants can help you with network security and virus defense at any level, from security assessments to designing a complete security plan. Progent’s security support services include economical hourly or contract support to help clients install and manage secure small company IT systems based on Windows and Cisco Systems technology. Progent supports information security products from all leading security protection vendors such as Cisco Firewall, Veritas, Juniper, Checkpoint, McAfee, Fortinet, Neoteris, Ingate, and Watchguard. Progent’s computer security consulting specialists can provide expertise in physical security, mobile security, operational security, hardware security, programming security, security architecture, security management practices, security planning, security evaluation, and system security testing. Progent can also help with telecommunications, network and Internet security, access permission technology and processes, disaster recovery planning, information backup, and encryption.

MOM 2000 Consultant
Microsoft Operations Manager Consulting in Grand Rapids, Michigan

Progent's Microsoft-certified support staff offers computer help and IT consulting services for System Center Operations Manager 2007 and for the expanding line of Application Management Packs that bring the benefits of System Center Operations Manager to a wide range of business-critical services. Progent offers consulting for Operations Manager to give small to mid-size information systems maximum availability, security, and performance. Progent can help you take full advantage of Microsoft System Center Operations Manager by providing needs assessment, deployment, configuration, special programming, troubleshooting, Help Desk support, security planning, and administration.

Consulting Services for UNIX, Windows
Solaris with Windows IT Consulting in Fremont

Progent can help you to design and execute a smooth transition from a UNIX-based IT environment to a network based on Microsoft Windows and suited for running Microsoft's familiar office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can show you how to preserve your information and minimize business disruption by designing an efficient migration plan that protects your current investments in UNIX application and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current infrastructure, transition planning and validation, Microsoft Exchange migration support, information and application software migration, and server and storage system migration and economization.

Network Support Technician for Server Management
Server Virtualization Tech Consultants

Server growth puts pressure on network budgets and administrative resources. Server consolidation through a virtual infrastructure promises lower total cost of ownership of servers and quicker return on investment, more efficient use of physical computers, streamlined operations, increased system uptime, and easier management. Typical uses for virtual servers are resource consolidation, economical platforms for mission-critical legacy software based on outdated operating systems, and inexpensive isolation of program development or evaluation systems from on-line systems.

Linux Online Outsourcing Companies
UNIX Online Phone Support Services in Petaluma, California

Progent offers nationwide online phone support and troubleshooting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft Windows products. Remote IT help offers optimum return for your IT budget by preserving user efficiency and limiting the hours charged for computer analysis and repair. Sophisticated online access utilities and skilled service specialists and engineers combine to enable Progent to handle the majority of IT issues without squandering time and expense by traveling to your location. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP certified security professionals to help you with the most difficult network issues.

Backup and Restore Consulting
Data Backup and Recovery IT Consultants

Progent's expert System Center Data Protection Manager consultants can assist your company to create a practical disaster recovery plan, implement a cost-effective non-stop network infrastructure, install a Data Protection Manager-based backup and restore solution, comprehensively validate your system, train your IT personnel or local service providers how to manage Data Protection Manager, or handle complete IT support outsourcing such as remote housing of virtual or physical DPM machines in Progent's world-class data center facility.

















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