Progent's Virtual Help Desk support services are an integrated extension of your in-house IT service staff. This can include high-end call center services such as a dedicated telephone number with custom greeting. Progent will also send calls automatically to staff technicians who are specially set up and trained to support your needs. In addition, Progent's Help Desk professionals can use trouble tickets with any client trouble ticket system for smooth integration with your in-house technical services organization. Benefits of Progent's Virtual Network Support Help Desk services include professional Microsoft and Cisco Help Desk Call Center expertise the moment you call, transparent extension of your internal support staff, comprehensive help for urgent client issues, and by-the-minute billing.




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