Progent's Virtual Help Desk support services are a seamless expansion of your in-house IT service organization. This can include advanced call center features such as a special phone number with customer-specific greeting. Progent can also send calls directly to staff technicians who are specially set up and trained to support your needs. Also, Progent's Help Desk Call Center professionals can use trouble tickets with any customer trouble ticket system for smooth integration with your in-house network services group. Benefits of Progent's Virtual Computer Support Helpdesk services include professional Microsoft Help Desk expertise the moment you call, seamless extension of your in-house support staff, front-line support for urgent client issues, and by-the-minute billing.


Additional Topics of Interest

Consulting Services for Microsoft SBS 2008
Computer Engineer for SBS in Chesapeake, VA

Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a powerful but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Small Business Server calls for a network consultant with real-world expertise and broad experience in designing and building cohesive end-to-end information technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, administering, and troubleshooting network solutions based on the Microsoft SBS suite of servers and applications.

Information Technology Consulting for Network Support Help Desk
Microsoft and Cisco Certified Expert 24x7 HelpDesk Network Consultants

The Help Desk service delivery structure adopted by Progent gives small and midsize companies an affordable alternative to reliance on freelance consultants by offering extensive expertise accessible to multiple support teams, optional round-the-clock access to urgent help, fast escalation to top-level experts for solving even the most intractable problems, service consistency and reliability, prompt follow through enforced by seasoned support managers, a variety of easy-to-use mechanisms for requesting support tasks, plus a high level of process transparency made possible by ticket updates and accessible through a web portal.

UNIX, Windows Specialists
UNIX, Windows Engineers in Orange, CA

If your company runs a UNIX, Linux, or Solaris network or a multi-OS IT environment, Progent's CISM and CISSP-certified security specialists can assist your whole organization in a broad range of security topics including security management procedures, security design and models, access management systems and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM and CISSP stipulate the core skills and worldwide standards of performance that information security professionals are expected to master. These certification provide IT management the assurance that those who have earned their CISA or CISSP certification have the experience and knowledge to offer effective security support and engineering help.

Network Consulting Services for Phone Support
Phone Support Computer Consultancy Group

Progentís Technical Response Center provides nationwide remote help for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-certified support professionals offer telephone support and online direct network connection to troubleshoot and repair technical problems quickly and economically. The breadth of technical expertise represented by Progent's team of nationwide service engineers allows Progent to escalate even the toughest network issues to qualified experts as required.

Windows Server 2012 Live Migration Computer Consultants
Remote Technical Support for Windows Server 2012 Clustering in Winston-Salem

Progent's Microsoft-certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout plans, tune your network for local, multi-location, cloud-based, and partial-cloud environments, train your IT support, staff, create a corporate-wide security strategy, automate IT administration, help with application development, and generate and test a disaster recovery/business continuity plan.

Cisco Virtual Private Network Online Technical Support
Tampa, FL Remote VPN Technology Consulting

Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and offer the versatility to expand with your growing business requirements. Progentís Cisco-qualified network consultants support Ciscoís comprehensive line of products aimed at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to get safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, permissions, and accounting from a graphical Web interface.

Monitoring and Reporting Setup and Support
System Center Operations Manager Support Services in Wisconsin

Progent provides a variety of network support packages for small organizations. These information technology outsourcing and server monitoring solutions are built around the anticipatory problem solving capabilities of Operations Manager 2007, a next-generation server and system support product that monitors the reliability, throughput, and security of your information system and identifies potential troubles before they can bring down your system. With Progent's affordably priced network service programs, small businesses can select a basic co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution.

Part Time Job for Independent Mac Contractor
Contract EDI Consultants Work From Home Job in Coral Springs, FL

Our Experts Group offers support in important areas including Macintosh networking and applications; Consulting for Linux, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and vertical program support; Chief Information Officer, business analyst, and project logistics outsourcing; Custom applications development and deployment; Web site, electronic business, EDI, and client portal development and integration; DBM support and performance help; Business information expertise; and Telecom architecture consulting.

Microsoft Certified Partner Fault-tolerant Failover Clustered Servers IT Consultant
Windows 2008 Cluster Server Support Services

The server cluster feature set built into the high-end versions of MS Windows Server 2008 has been radically re-engineered to simplify the installation, configuration, and administration of server clusters that offer improved levels of system availability, protection, performance, and flexibility. New or improved features include automated cluster Validation, revamped setup and deployment, unified cluster management, redesigned cluster infrastructure for maximum availability, better protection and quorum structure, elimination of failure points, greater storage and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help your company assess the advantages of failover clusters, plan and execute a deployment, train your network support personnel to manage your cluster environment, deliver continuing consulting and technical help services, and produce and validate a business continuity procedure.


















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