Progent's Virtual Helpdesk services are an integrated expansion of your internal IT support staff. Virtual Help Desk can include high-end call center features such as a dedicated phone number with custom greeting. Progent can also rout calls automatically to staff technicians who are specifically provisioned and trained to handle your needs. In addition, Progent's Help Desk Call Center professionals can manage trouble tickets with any client trouble ticket software for transparent integration with your in-house network services organization. Advantages of Progent's Virtual Network Support Help Desk services include professional Microsoft Helpdesk expertise the minute you call, transparent extension of your internal support staff, front-line help for urgent client issues, and per-minute billing.


Additional Topics of Interest

Exchange 2000 Migration Consultant
Exchange 2000 Upgrade Migration Consultants Austin, TX

Years of background with Microsoft's email products makes Progent among the most knowledgeable computer consulting companies in California for integrating messaging systems based on Exchange 2000 Server. Progent is expert in helping small companies get the full advantages of Exchange Server under typical situations including updating from Exchange 5.5, moving from an ISP-based or POP3 Email system, and outsourcing your Exchange Server management.

Microsoft Excel for Mac Engineer
IT Consultants for SharePoint Foundation and Mac in Indianapolis, IN

Microsoft Mac Office allows Mac users to receive the benefits of the industry's most popular office productivity programs. Progent's Apple-certified Mac consultants can help you configure Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows-powered platforms so that Macintosh users can access the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with co-workers who use Windows. Progent's engineers have expertise with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or environments which carefully limit collaboration between Mac and Windows users.

Microsoft Forefront TMG 2010 On-site Technical Support
Information Technology Consulting for Forefront TMG Firewall in Soquel, CA

Microsoft Forefront Threat Management Gateway is based on the proven security technologies of Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that delivers a single-server platform for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security logging and reporting features, permits customized reports powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual server to cut costs and improve recoverability. Progent's Microsoft consultants can assist you to design and carry out test and production implementations; interface Forefront Threat Management Gateway with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.

MS Certified Small Offices IT Outsourcing Firms
Small Offices Network Companies Philadelphia, PA

Progent provides the help of Microsoft and Cisco-qualified IT consulting experts to offer customers affordable alternatives to help businesses maximize the benefits of Microsoft and Cisco technology. For networks that range from small offices to large corporations, Progent's network consultants can assist you to improve your information system's e-mail infrastructure, security, availability, performance, and system administration.

Consultant Services for Microsoft Exchange Server 2007
Boise Technology Consulting for Microsoft Exchange 2010

Progent's Microsoft-certified professionals have 20 years of background planning, integrating, and supporting email solutions for companies in Northern California and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email system features security, fault tolerance, easy access for off-site and mobile users, time-saving management utilities, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016, Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007, Exchange 2003, and Exchange 2K. Progent can also assist small or medium companies to migrate to MS Exchange 2016 or Microsoft Exchange 2013 Server.

Server Virtualization Support and Setup
Help and Support for Server Consolidation Los Angeles, CA

With virtual servers, companies can run multiple virtual machines on a single actual server. Virtual server technology allows IT organizations to enjoy all the advantages of server segmentation, while avoiding the costs that goes with purchasing additional server equipment. Virtual servers are the enabling technology for private clouds, which offer important benefits such as reducing the costs of hardware, datacenter facilities, and management while improving data protection, system availability, and recoverability. Other important server management options include server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management specialists can assist you in all areas of server consolidation and management to enable your business to cut costs and save time.

ISR G2 Routers Remote Support
Technical Consultant

Cisco offers a full array of routers that includes routers built to deliver the security, bandwidth, and availability required by organizations from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system uptime. Progent can help you select and configure Cisco routers to establish a solid foundation for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS operating system, including Cisco's 800 series of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.

Remote Support Services for Solomon Accounting Software
Administration for Solomon Accounting Software in Madison, Wisconsin

Progent can give you access to programmers who can modify your Microsoft Business Solutions ERP, MRP, and financial system packages to meet your specific company requirements. Progentís Microsoft-certified support experts provide experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management Software. Progent also offers custom e-Commerce integration services for safe, company-wide information sharing plus interfacing with CRM programs.

Redundant Network Network Consultant
High-Availability Internet Network Computer Consultants in Spokane

Progent's Cisco-authorized IT experts can show you how to create an economical, 24x7 Internet connection solution that can deliver non-stop Internet access through a wide range of fault tolerant Internet network technologies including fault tolerant BGP, transparent fail-over, and multiple Internet Service Providers. Progent offers CCIE engineers to help you apply the most current technology for high availability Internet access to build an affordable, fully redundant Internet network with automatic failover and other features to create zero-downtime Internet availability.

Colo Network Consulting
Network Consultant Menlo Park

Progentís colocation center support services are intended for businesses with equipment located at IDCs or data center colocation hosting sites and requiring timely on-site assistance at the colocation facility plus off-site help from Microsoft and Cisco qualified experts. Progent provides a complete array of data center and IDC and co-location consulting services such as network architecture evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and communications infrastructure, design and deployment of zero-downtime systems, architecting and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and planning high-availability server cluster systems.

Microsoft Dynamics SL Integration Services
Retail Management System Consultant

Besides providing access to Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group webinar training tailored to address your specific needs. Progent's consultants also can show you how to integrate and maintain a protected, reliable network infrastructure to support your ERP, MRP and accounting solutions.

Microsoft Experts Technical Consultant for Office 365 mail flow
Rio Vista, CA Technology Consulting for Hybrid Office 365 solutions

Microsoft has made a strong effort to enable transparent hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange systems. This permits you to have certain mailboxes located on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consulting team can assist your organization with any facet of planning, integrating and debugging your hybrid Office 3665 solution. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is carried out on schedule and within budget.

UNIX, Windows Consultancy
Windows, UNIX, Solaris Online Technical Support Rio Vista, CA

If your company is producing UNIX or Linux software on a network that includes Windows-based processors, PCs, and office applications, Progent can provide comprehensive network support outsourcing that allows you to focus on your field of strategic know-how without the constant distraction of maintaining your company information system. By using smart network monitoring and by providing remote and on-site support when your company needs it, Progent represents an affordable solution for managing an IT network that provides high dependability, protection, and efficiency. Progent's developer assistance services include full-service it outsourcing, virtual infrastructure, online and in-person support and troubleshooting, 24x7 monitoring services, and Contact Center services.


















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