Progent's Virtual Help Desk support services are a seamless extension of your internal IT service organization. Virtual Help Desk can include high-end call center features such as a special phone number with custom greeting. Progent will also send calls automatically to staff technicians who are specifically set up and trained to support your needs. In addition, Progent's Help Desk staff can use trouble tickets with any customer trouble ticket software for smooth integration with your internal support services organization. Advantages of Progent's Virtual Network Support Helpdesk services include professional Microsoft Helpdesk expertise the moment you call, transparent expansion of your in-house resources, comprehensive help for critical client issues, and per-minute billing.


Additional Topics of Interest

Antivirus Technology
Grass Valley, CA Technology Consulting for Anti-Virus

E-Mail Guard is Progent's economical anti-spam and anti-virus solution that offers small companies world-class defense against spam, viruses, directory harvesting, and other forms of email-borne attacks on computer systems. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated library of web-managed antispam and anti-virus services that defuse email assaults before they are able to breech the network firewall. Perimeter Manager also lets administrators track and control their e-mail application, regardless of server vendor, hardware technology, or geographic location.

Network Traffic Analysis Auditor
Security Consultancy in Norfolk

GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of IT security experts. GIAC certifications are recognized by companies and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with all of the security capabilities addressed under GIAC accreditation such as auditing network security mechanisms, incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

Windows 10 MDT Specialist
Professional for Windows 10 Security Tampa

Progent's Windows consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Online and onsite evaluation and upgrade support for Windows 10 available from Progent's consultants include ROI analysis, project supervision, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter connectivity, security and compliance, automated deployment and administration, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and end users, and ongoing Call Center support services.

Wyoming System Consultants
Idaho Design Company

Progentís National Support Center provides national remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-certified support experts provide phone support and online secure network access to isolate and repair network problems quickly and economically. The scope of IT experience available from Progent's team of nationwide support engineers makes it possible to escalate even the most difficult network issues to qualified experts as required.

Dynamics GP Power BI Integration Support
Virginia Beach, Virginia Support Outsourcing

important features of Microsoft Dynamics GP software include a modular design that lets you buy just the functionality you require, a standardized foundation built on Microsoft technologies to safeguard your investment and provide a highly integrated environment, advanced reporting services that permit you to monitor all activities, revenues and spending and sales trends, integration with Microsoft Office to enable access to corporate data, the capability to process data from virtually any database or workstation software into Microsoft GP/Great Plains, plus an open architecture that makes it easy to create custom programs. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains consultants to show you how to turn the powerful features of Dynamics GP accounting into a productive business management solution.

Dynamics GP Custom Software IT Services
Expert Microsoft Certified Dynamics GP Web Services Specialists

Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to design custom mission-critical programs and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to design reports that allow you to track your business more effectively, transforming raw information into valuable understanding of your business.

Programming for Microsoft Azure cloud migration
Azure cloud migration Reporting San Francisco, California

Progent's consultants can assist you with every phase of Microsoft Azure migration such as requirements analysis, prerequisites assessment, solution design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist you to set up and troubleshoot firewall appliances and VPN tunnels so your users can securely access to Azure resources, and Progent's Microft Gold-certified consultants can assist you set up critical Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid cloud environment that transparently integrates on-premises datacenters with Azure services.

Cisco ASA Firewall AVC Configuration IT Consultants
Adaptive Security Device Manager Network Consulting

The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to manage your legacy PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, deploy, tune, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

Outsourcing Services for Mid-size Business
Worldwide Mid-size Company Networking Companies

Progent offers technical services for mid-size companies who have 100 to 250 network clients. The mid-size company or work group has typically been an underserved part of the market for IT consulting expertise. The overhead and service access practices of major third-party support firms make them too costly for the typical mid-size business or small medium business (SMB), which usually relies on a minimal information technology budget with which to maintain an information system whose advanced technology and capability are often similar to the networks of far bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual network infrastructure and 24x7 server monitoring, dramatically lowers the IT support costs of a small-medium business while providing the small organization with enterprise-level support from professional, world-class consultants with background in a broad array of small business network solutions. If your medium size company or small business is looking for levels of network support needed by a mid-size organization without paying big-company costs, contact Progent.

Microsoft Lync Server Specialist
Microsoft Lync Server Professional Morgan Hill, CA

Microsoft Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and PSTN telephony. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office desktop or Office 365 and streamlines administration via integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and onsite support to assist your company to manage and troubleshoot your current Lync Server 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the new version of the product family. Progent can also help you to design and carry out an efficient Skype for Business migration.

Postini Support and Help
Design and Installation for Anti-Virus

Email Guard by Postini provides constantly updated spam and virus blocking, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service specialist. If your organization is too small to purchase for a regular Postini license, you can still get the use of Postiniís Perimeter Manager services via Progentís E-Mail Guard anti-spam and virus protection aggregation offering. Progentís certified email security professionals can help you develop an email safety strategy that features anti-spam and virus defense products and processes.

Online Technical Support for iPad and Outlook Web App
Support Seattle, WA

Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and transmit email, search the Exchange global address list, import addresses, sync up appointments, and alert fellow workers to conferences via your Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized onsite Entourage education.


















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