Progent's Virtual Helpdesk support services are a seamless expansion of your internal IT service staff. Virtual Help Desk can include advanced call center features such as a special telephone number with custom greeting. Progent can also rout calls directly to staff technicians who are specifically provisioned and trained to support your needs. Also, Progent's Help Desk professionals can use trouble tickets with any customer trouble ticket software for transparent integration with your in-house technical services group. Advantages of Progent's Virtual Computer Support Helpdesk services include professional Microsoft Help Desk Call Center expertise the minute you call, seamless extension of your in-house resources, comprehensive support for critical client issues, and per-minute billing.


Additional Topics of Interest

Remote Troubleshooting for OS X Networking
iPad Architecture Online Consulting in Bay Area, North Bay, East Bay, Silicon Valley, California

Progent's Apple Mac networking engineers can help you with a wide array of network infrastructure areas including system architecture, remote and mobile access, internetwork communication, security, and new technologies including VoIP and high-speed wireless connectivity. For business networks built solely on Apple Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and size to deal with the challenge of planning, configuring, and supporting a system infrastructure that is robust, secure, productive and supportive of your business objectives. Progent can help you deploy Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan SAN solution. Progent can also give you access to skilled experts to help you with Cisco routers and switches.

Online Troubleshooting for Microsoft LCS Server IM
San Mateo County Live Communications Server 2007 Professionals

Microsoft Communications Server provides IM and Real Presence in an extensible, enterprise-grade package offering enhanced security, transparent compatibility with additional Microsoft software, an extendable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Your enterprise can realize cost savings and improved operational efficiencies, enhanced individual productivity, and better IP protection with this easy-to-manage, highly available IM platform. Effective deployments of Microsoft Office Communications Server require careful planning and thought prior to roll out. Progent's Microsoft-certified professionals can provide the skill needed to realize all the advantages of Microsoft Office Communications Server throughout your entire corporation.

Virtual Server Technology Engineer
Server Consolidation IT Consultant Vermont

Server growth wreaks havoc on network budgets and management resources. Server consolidation via a virtual infrastructure promises lower total cost of ownership of servers and faster return on investment, more leveraged utilization of physical computers, simplified operations, increased system uptime, and easier manageability. Common uses for virtual machines are hardware consolidation, low-cost hosts for mission-critical legacy software running on outdated operating systems, and inexpensive quarantine of software development or pilot testing systems from production systems.

Consultant for Solaris Online
Specialist for Solaris Online Seattle, Washington

Progent provides nationwide remote technical support and consulting services for businesses that run Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft technology. Online network consulting offers maximum leverage for your information technology budget by protecting user efficiency and shortening the hours charged for computer analysis and repair. Sophisticated online access tools and skilled service specialists and engineers allow Progent to handle most network problems without wasting time and money by traveling to your location. In most of situations your network problems can be remediated by telephone or via a mix of phone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA certified security specialists to help with the toughest system problems.

Office SharePoint Server 2007 Remote Support Services
Menlo Park, California Remote Technical Support

Progent's Microsoft-authorized consultants can show you how to evaluate the economic justification for implementing Microsoft SharePoint Server 2007, consult with you on the most appropriate version of SharePoint Portal Server for your application, offer setup and deployment services, help you to set up Microsoft SQL Server as a supporting database, improve your network infrastructure, integrate your standard and custom application programs to operate with Microsoft SharePoint 2007, design a comprehensive security strategy that incorporates portal technology, and deliver troubleshooting and Help Desk services.

Citrix virtual desktops Consultancy
Citrix virtual Windows desktops Professionals in Houston, TX

For desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop expert who can assist you to design a XenDesktop solution that improves the strategic value of your information system; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and peripherals; migrate your existing desktop virtualization software to the latest releases of XenDesktop; and provide advanced remote technical support. Progent can also train your IT staff to adhere to best practices to maintain XenDesktop effectively.

UNIX, Windows Engineers
Windows and Solaris Network Consulting in Milwaukee, WI

Progent can assist your company to plan and execute a smooth migration from a UNIX-based information environment to a network powered by Windows and suited for supporting Microsoft's powerful office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can assist you to guard your data and reduce business discontinuity by developing an efficient migration strategy that preserves your existing investments in UNIX software and technology. UNIX-to-Windows migration support services available from Progent include evaluation of current environment, transition planning and validation, Microsoft Exchange migration expertise, information and application software transition, and server and storage system migration and consolidation.

Microsoft LCS Server IM Computer Consultants
Consulting Services for Microsoft Live Communications Server Lexington-Fayette

Microsoft Office Communications Server provides Instant Messaging and Real Presence in an extensible, world-class package featuring advanced protection, seamless compatibility with additional Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers cost savings and improved operational efficiencies, increased individual productivity, and stronger IP security. MS Communications Server has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support and mediation help for your Office Communications Server environment and can help your organization to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to design and implement an efficient upgrade that will add significant strategic value to your IT system

Juniper SA2500 SSL VPN Security Organizations
Technology Consulting in Berlin, CT

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

Technology Consulting Services for Dynamics GP Accounting
Rochester, NY Dynamics GP Accounting Support

Progentís Microsoft certified consultants provide a range of consulting services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial package and corporate management tool based, like all Microsoft financial solutions, on the scalable and familiar platform of Windows technology. Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial software in the Dynamics GP/Great Plains family, offers an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you are able to license only the functions you currently require, with the ability to expand clients and increase capabilities when necessary. Progentís Microsoft Dynamics GP Software support engineers can show you how to deploy, customize and manage Microsoft Dynamics GP 2010 and also older editions of Dynamics GP.


















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