Progent's Virtual Help Desk services are a seamless extension of your in-house IT service staff. Virtual Help Desk can include advanced call center features such as a special telephone number with customer-specific greeting. Progent will also send calls directly to staff members who are specially set up and trained to handle your account. Also, Progent's Help Desk Call Center staff can use trouble tickets from any customer trouble ticket software for smooth integration with your internal support services organization. Benefits of Progent's Virtual Network Support Help Desk Call Center services include high-end Microsoft Help Desk Call Center expertise the minute you call, seamless extension of your internal resources, front-line help for urgent client problems, and per-minute billing.


Additional Topics of Interest

Remote Management Consultancy
Consultants for Remote Management

Remote management cards offer network administrators full control of a server without the requirement for a personal presence. Using remote management cards, all console screen data plus keyboard and mouse functionality are transferred to an off-site session to an IT expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to plan, deploy, and support a fault-tolerant company network that incorporates remote management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical help. Progent is familiar with a number of remote management cards including Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.

Support and Help for SQL Server Reporting Services
Integration for SQL Server 2008 New York, NY

SQL Server 2005 delivers powerful, familiar tools to IT experts and network users, lessening the difficulty of designing, deploying, administering, and accessing enterprise data and analytical applications on platforms ranging from mobile devices to corporate data systems. The complexity and integration requirements of Microsoft SQL Server 2005 require an IT consultant with real-world experience and broad knowledge in planning and building information-based, comprehensive business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

SCOM 2012 Management Packs Professional
Microsoft SCOM 2012 Computer Consultants Tacoma, WA

Progent's Microsoft Gold-certified consulting experts have over a decade of background planning, deploying, enhancing and fixing SCOM solutions and can provide companies of any size expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and tune SCOM 2012 management packs according to best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or on-premises troubleshooting to assist you to fix critical problems uncovered by SCOM 2012.

Remote Troubleshooting for Barracuda Backup Offsite
Aurora, Colorado Configuration for Barracuda Backup Offsite

Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical appliance built by Barracuda or a software-based appliance with comparable functionality but which utilizes your own storage hardware. Barracuda Backup safeguards critical business data generated locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting services to help you to plan, configure, operate and repair a backup and disaster recovery system built on Barracuda Backup.

Cisco Router Tech Consulting
Cisco Certified CCIE Small Business Computer Consulting Group in Montgomery

Cisco's latest connectivity products and technologies support a new generation of data center architecture that permits continual enhancements in processor, disk, network infrastructure, and application technologies in a manageable and economical manner. Progent can help you to identify and implement Cisco's networking technology to build a solid foundation for your data center and to improve your data center functionality in vital areas such as Server and disk utilization, comprehensive security enforcement, processor proliferation, regulatory issues, and business continuance.

Enterprise Windows Professional
Award Winning Site Move Consulting Services in Akron, Ohio

For enterprises with branch offices in Northern California or any area covered by Progent's consultants, Progent's Microsoft-certified network support experts and certified Cisco network specialists can provide a range of IT support services such as project planning, Sarbanes Oxley compliance, site moves, enterprise security, network design, on-site or remote branch office support, and troubleshooting for colocation hosting facilities. A Progent network consultant can show you how to plan a multi-site information system that makes efficient use of colocation facilities and Internet hosting sites. Progentís Microsoft certified consultants can help large corporations plan, integrate and support massive rollouts of the latest releases of Microsoft technology such as Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can assist you to configure Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.

ISA Server Consultants
Technology Professional San Francisco Bay Area

Progent's certified ISA Server consultants have broad backgrounds developing corporate security designs for information systems with multiple locations, mobile users, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small or mid-size company design and deploy an installation of ISA Server 2004 that supports your IT protection requirements without restricting your productivity.

Juniper SRX220 Router Network Security Test
Juniper SRX220 Router Consultants in East Bay

Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

Dynamics GP Accounting Technology Consulting Services
Pleasanton, CA Onsite Technical Support for Great Plains Migration

Progentís Microsoft certified consultants provide a variety of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and ERP package based, like all Microsoft accounting solutions, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP offers a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and integrate, and with its segmented approach you can license only the functions you currently require, with the ability to expand clients and increase functionality in the future. Progentís Dynamics GP/Great Plains consulting experts can show you how to install, configure and administer the current release of Microsoft Dynamics GP or upgrade smoothly from an older release.


















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