Progent's Virtual Help Desk Call Center services are a seamless extension of your internal IT service staff. This can include high-end call center features such as a special phone number with customer-specific greeting. Progent will also rout calls directly to staff technicians who are specially provisioned and trained to handle your account. In addition, Progent's Helpdesk professionals can manage trouble tickets with any client trouble ticket software for seamless integration with your internal network services group. Advantages of Progent's Virtual Computer Support Helpdesk services include high-end Microsoft and Cisco Helpdesk expertise the moment you call, transparent expansion of your in-house support staff, comprehensive support for urgent client issues, and per-minute billing.


Additional Topics of Interest

Microsoft ISA Server Troubleshooting
Microsoft Experts Microsoft ISA 2004 Server Online Troubleshooting San Francisco

Progent's Microsoft-certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts are available to help your small business in designing and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your information security requirements without overly restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.

network evaluation Lab Engineers
Capacity Planning Test Lab Engineers in Corte Madera, CA

Progent's Test and Training Lab at the QTS Colocation Center is available for testing line-of-business applications, developing efficient migration procedures, evaluating and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility problems, and establishing training environments for new technologies. For Progent clients without sufficient internal resources to assemble proper test systems, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital network projects on schedule.

Office 365 Deployment Readiness Support and Setup
Hybrid Office 365 and Exchange IT Consultants Cincinnati

Office 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated Exchange components to lower hardware expense and management hassle. You can use Exchange Online to host all your mailboxes, or you can run a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable online technical support to assist your small businesses to evaluate the potential advantages of Office 365 Exchange Online, plan a network topology that aligns with your business needs and budget, carry out a non-disruptive migration from your current Exchange system to one that incorporates Exchange Online, train your IT staff and end users, and provide as-needed consulting and troubleshooting.

Secure for Check Point ZoneAlarm
Check Point UTM-1 Firewall Cybersecurity Contractors Chicago, IL

Progent's Check Point Software consultants can show you how to choose and deploy Check Point Software Firewall software and appliances based on Check Point Software's security platform to provide an affordable and efficient security defense for your information network. Progent can also help you integrate other Check Point products including Check Point ZoneAlarm and Check Point Series 80 firewalls with security products from other vendors and provide a single source for on-going technical support, administration, training, and design expertise.

Windows 8.1 DirectAccess Network Management
Services for Windows 8

Progent's engineers can provide a variety of IT outsourcing and co-sourcing services to assist organizations of all sizes to deploy, administer, and troubleshoot networks that incorporate desktops, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can help set up testing environments to assess Microsoft Windows 8.1 and develop and implement Windows 8.1 deployment projects following proven methodologies.

Virtualization Specialist
Virtual Server Consultancy in West Virginia

Server growth wreaks havoc on IT budgets and management resources. Server consolidation through a virtual architecture offers lower total cost of ownership of servers and faster return on investment, more leveraged utilization of servers, streamlined operations, enhanced system uptime, and easier management. Common uses for virtual servers include hardware consolidation, economical hosts for mission-critical legacy software based on outdated operating systems, and inexpensive quarantine of software development or pilot testing systems from production systems.

Tracking Service Costs Remote Support
Service Reports Technical Support Services Louisiana

Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to each client. The practice of detailing and archiving service records results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

Lync Server 2013 and Cisco Unified Communications Consultant
Arlington Lync Server 2013 Mirrored Back End Servers Consultants

Microsoft Lync 2013, now called Skype for Business, enables businesses of all sizes to build a centrally managed and secure communications environment that permits the modern BYOD computing style with IM, presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist your company to assess the advantages of Lync 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your present and long-term plans, deploy Lync 2013 so as to speed up your ROI, and provide custom online and onsite training to your IT staff and end users. Progent has in-depth expertise in critical components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

ISA Server 2006 Integration Support
ISA 2006 Online Consulting

Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, VPN, proxy, and Web caching solution for securing the Internet-facing networks of any organization against a wide variety of attacks. Progent's Microsoft ISA Server engineers can help you plan, cost-justify, pilot, implement, customize and support the Standard or Enterprise version of ISA Server on your information system.

Technology Consulting for Multi-site
System Design Help Center Owings Mills, MD

For large organizations, Progent can leverage internal IT staffs by offering world-class background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branch offices in the Bay Area, Progent can act as a transparent local extension of corporate IT management. Progentís enterprise consulting services include company-wide security, remote branch office support, network architecture, Sarbanes Oxley conformance, project management, and top-level service for multiple location network environments based on Enterprise Windows 2000. Progent can offer on-site engineers and specialists to assist with a site move or office move, or a network designer to help with building or utilizing an Internet Data Center or co-location site.

VoIP handsets Consultant Remote Support Job
Contractor for Exchange messaging and groupware Consultant in Toledo

Progent's company culture will allow you to become a more capable consulting professional by enhancing your technical skills and increasing the loyalty of your customers. Progent delivers this commitment by recruiting the top consulting experts for you to operate with, providing a state-of-the-art system infrastructure, running custom software tools to enable the maximum quality of support, and by streamlining proven business structures for attracting and keeping clients.


















© 2002- 2019 Progent Corporation. All rights reserved.