Progent's Virtual Helpdesk support services are a seamless extension of your in-house IT service organization. Virtual Help Desk can include high-end call center services such as a dedicated telephone number with custom greeting. Progent can also rout calls directly to staff members who are specially provisioned and trained to handle your account. In addition, Progent's Help Desk professionals can manage trouble tickets with any client trouble ticket software for transparent integration with your internal network services group. Benefits of Progent's Virtual Network Support Helpdesk services include professional Microsoft Help Desk expertise the minute you call, seamless extension of your internal support staff, front-line help for critical client problems, and by-the-minute billing.


Additional Topics of Interest

Fault Tolerant Internet Connection Computer Consulting
Network Engineer in Sacramento

Progent's fault tolerant consulting services for small company IT systems offer Microsoft and Cisco-certified consulting experts who can help you implement clustered servers to build a robust network that includes essential technologies and processes for line-of-business applications. Progent’s fault-tolerant network consultants can show you how to create ultra-reliable networks by planning and integrating the growing suite of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By helping you build your non-stop network around Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help configure a network architecture with features such as high-availability Internet access, network load balancing, non-stop data center design, high-availability interoffice connections, high-reliability multi-location networks, and fail-safe business continuation design.

Help and Support for ISA 2004 Enterprise Edition Server
Onsite Technical Support Santa Rosa, CA

Progent's certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with multiple offices, remote users, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to help your company in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your network protection needs without overly limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.

Small Business Recovery Services
San Francisco Network Administration

Progent offers Bay Area small to midsize companies world-class network consulting plus remote or onsite troubleshooting for information systems powered by Windows Server technology and Microsoft's .NET servers including MS Exchange Server 2003 and MS SQL Server 2005. Progent's Microsoft and Cisco certified IT consulting experts also offer security consulting for companies ranging from the small office to the global enterprise.

Microsoft Great Plains Remote Support
Help and Support in Walnut Creek, CA

Progent’s Microsoft certified experts provide a range of support services for Microsoft Dynamics Great Plains. Great Plains is a Microsoft accounting package and corporate management solution based, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics Great Plains 10.0, the latest version of Microsoft financial software in the Great Plains Accounting line, provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP 10.0 is simple to deploy and integrate, and with its segmented design you are able to purchase only the functions you currently require, with the option to expand clients and increase capabilities in the future. Progent’s Microsoft Dynamics GP 10.0 Software consulting experts can help you install, customize and administer Great Plains 10.0 as well as older versions of Great Plains including Great Plains 9.0 and Microsoft Great Plains 8.0.

Microsoft ISA Server 2006 Support Services
Onsite Technical Support

Application Publishing with ISA Server 2006 allows greater control over intranet resources while supporting enhanced productivity by making these resources accessible to legitimate remote or mobile users. ISA Server helps protect corporate applications, services, and information throughout all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-qualified ISA Server experts can help you plan, install, configure, and support Internet Security and Acceleration Server 2006 on your network so that your business benefits from a smart and affordable combination of security, productivity, and speed.

Mac Network Classes
Training for Macintosh Architecture in San Francisco

Progent's Mac networking consultants can assist you with a broad range of system foundation issues such as system architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies such as VoIP and fast wireless connectivity. For company networks based exclusively on Apple Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to handle the complexity of designing, integrating, and supporting a network infrastructure that is reliable, secure, efficient and supportive of your business objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Apple's Xsan storage area network solution. Progent can also provide skilled professionals to support Cisco routers and switches.

Apple OS X and Windows IT Services
Support and Integration

Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most popular office productivity programs. Progent's Apple-certified Macintosh experts can help you set up Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows computers so that Macintosh users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Microsoft Windows. Progent's consultants have experience with both Mac and Windows technology and can support environments that mix Mac with Windows systems with complete resource sharing, or environments which intentionally restrict sharing between Apple Mac and Windows users.

Open Positions for Compensation for Cisco Consultant
Top Quality Benefits for Microsoft Consultant Freelance Jobs in Redwood City

Our compensation model is built on contribution, so just like working as a freelance consultant, your income is entirely tied to your generated revenue. Certain of our consultants stress lifestyle issues and elect to consult at an easy pace, using our flexible schedule to pursue personal pursuits such as hiking, car racing, snow boarding, fishing, travel, or spending private time with relatives and friends. Others take advantage of the opportunity to make major bucks via lots of effort and extended hours. Progent fully supports either side of the spectrum and any point in the middle.

Microsoft Great Plains Software Integration
GreatPlains Remote Support Berkeley

Progent can show you how to plan and implement a smooth move to Great Plains so that you retain your information, improve your protection, enhance your management reporting, take full advantage of Microsoft Office support, and minimize business interruption by designing and following a sensible migration strategy. Progent can also help educate new Great Plains users so you don't lose productivity. Progent can improve your company reports and management analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business software and eCommerce programs that work transparently with Great Plains.

Symantec VPN Testing
Symantec Security Evaluation Sacramento County

Progent's Symantec experts can assist you to support older releases of Symantec Firewall and Symantec VPN products including the Raptor and Symantec VelociRaptor family or help you upgrade to more recent technology from Symantec or other vendors. Progent can also enable you to design and implement a complete security strategy that can include Firewall/VPN appliances and utilities, managed security and network protection services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for on-going technical help, maintenance, training, and security consulting.

















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