Minnesota Computer Network Consultant for Small Business IT Systems: Online Phone Help and Troubleshooting
For small business networks located anywhere in the state of Minnesota, Progent's Microsoft certified consultants can provide phone help and troubleshooting to repair your network problems fast and affordably. Progent has developed top-notch expertise, sophisticated tools and support knowledge bases to identify and repair IT problems without the cost and delays associated with onsite service visits.
If your Minnesota company is situated beyond the larger metro areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby computer support options may be limited in skills, or not available during an emergency. This results in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progent’s group of network consultants average more than 12 years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the task, but a professional with field proven methods for applying that expertise to deliver excellent network solutions.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Broad and In-depth Expertise with Office Networking
Progent’s team of sixty+ computer network experts means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to repair the most troublesome computer problems. Progent has the know-how to identify solutions quickly and implement them cost effectively.
Full Range of Security Assistance
Progent's certified security consultants can help you perform complete security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Immediate Support for Urgent Problems
With Progent’s remote support services, you can get immediate assistance for issues that are causing network disruption without the long wait for an on-site service engineer. For day-to-day network administration work, Progent’s off-site support engineers can perform most jobs within minutes of a request, rather than forcing you to wait for hours or days.
World-class Cisco Help from Expert CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and troubleshooting a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.
VPN Access for Leading Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Web Site Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and manage a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
Cost-effective Computer Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a deal. Still worse, a poorly designed or implemented IT infrastructure that is unstable can cost a business many times over its’ price in lost productivity.
Macintosh Support
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For small business networks based exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, configuring and maintaining a network infrastructure that is reliable, secure, efficient and aligned with your business needs.
Advanced Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network free of stressful and costly service disruptions.
Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
If your company runs a UNIX or Linux network or a mixed-platform computer system, Progent's CISM and ISSAP-certified consultants can help your whole enterprise in a wide array of security topics including security administration practices, security architecture and strategies, connection control systems and techniques, software development security, operations security, physical security, communications, network and web security, and disaster recovery planning. CISA and CISM define the basic skills and worldwide standards of performance that network security professionals are required to possess. These accreditations offer executive management the assurance that consultants who have achieved their CISM or ISSAP certification have the background and theory to deliver world-class security support and consulting help.
Progent's certified Windows Server 2003 consultants can provide network help and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 migration, integration, administration, and support offerings include network planning, installation, project management, in-person and off-site technical support and troubleshooting, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Stealth intrusion checking is an important part of any overall network security plan. Progent’s security experts can run extensive intrusion checks without the knowledge of your organization's internal IT resources. Unannounced penetration testing shows whether existing security defense systems such as intrusion detection alerts and event log monitoring are correctly set up and consistently monitored.
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of detailing and archiving service records allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Microsoft SQL Server 2005 offers indispensable, familiar tools to IT experts and information workers, lessening the complexity of designing, integrating, administering, and accessing company information and database applications on platforms ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and broad knowledge in designing and deploying data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent's network consultants can help you analyze the potential advantages of Hyper-V-powered server virtualization for your business, perform pilot installations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network architecture for smooth performance with virtualization solutions, help you in upgrading to Microsoft Windows Server 2008 and configuring Hyper-V, train your IT personnel to track and administer Hyper-V, provide world-class consulting help for improving the protection of your virtual machines, design and test business continuity processes that optimize network uptime, and deliver continuing consulting and technical support including affordable low-cost online repair and turn-key Help Desk services.
Progent’s fault tolerant system consultants provide non-stop computing consulting, disaster recovery planning, system load balancing, high-availability interoffice connectivity, fault-tolerant Internet connection design, high-availability data center services, and other fault-tolerant operations consulting to show your organization integrate a 24x7 environment for line-of-business applications. Progent possesses the experience to develop affordable, fault-tolerant systems by deploying the evolving library of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-location network with a fully mirrored Internet connection and efficient system load balancing.
Progent’s IT outsourcing packages offer budget-friendly network consulting for medium-size organizations. Whether it involves designing network infrastructure, setting up an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or building a web-based business solution, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, permitting IT support budgets to grow in a more moderate and controlled manner than is possible by amassing a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and datasheets show how Progent can help you create a secure and highly available network foundation for your vital Windows-powered applications such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Cisco offers an extensive product line of routers that includes routers designed to provide the security, bandwidth, and availability features required by small and medium-sized businesses. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved reliability and system availability. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS platform, including the Cisco Small Business 100, the Cisco 800 and 1800 Series Routers, Cisco 2800 and 7200 Routers, plus legacy 1700 and 2600 Routers.
If your office computer system combines Linux technology technology with MS Windows, Progent can help you to incorporate your computers into a cohesive environment that allows all your OS platforms to coexist for simple administration, transparent dataflow, high availability, superior performance, and strong security. Progent's UNIX/Linux and MS Windows integration assistance services include IT architecture integration and support, consulting for Windows services for UNIX, remote network monitoring and management, remote technical help and troubleshooting, on-site technical support, and help desk call center services.
Progent offers IT services for medium size businesses who have 50 to 250 network clients. The mid-size company or work group has typically been an overlooked part of the market for network support services. The overhead and support access practices of large outside service firms make them too expensive for the typical small business or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an IT system whose complexity and capability are frequently similar to the information systems of far larger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual network infrastructure and 24x7 server monitoring, significantly lowers the IT support costs of a small-medium business while providing the small organization with big-company support from professional, IT consultants with background in a broad range of small business network solutions. If your mid-sized company or small business is looking for the quality of IT support appropriate by a medium size office without budgeting big-company prices, contact Progent.
Progent's compensation structure is built on contribution, so similar to working as an independent contractor, your earnings are entirely tied to your generated revenue. Some Progent support staff focus on quality of life and elect to consult at a more relaxed pace, utilizing our self-determined schedule to follow individual pursuits such as hiking, motorcycle racing, snow boarding, fishing, travel, or spending free time with family and acquaintances. Others take advantage of the opportunity to earn big dollars via hard effort and long hours. Progent completely supports both ends of the spectrum plus any point in the middle.
Even if your business has a minimal network services group and a limited technology budget, your information network can still feature the same high reliability and performance that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-certified network consultants, the most recent system management software for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk service to keep your vital business applications and servers up and running. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and program monitoring to cut service costs, resolve problems quickly, and prepare for issues before they degrade system productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete process management. Progent supports Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small business systems enterprise-class reliability, protection and capacity.
Progent provide San Francisco Bay Area small businesses enterprise-class IT consulting services plus online or in-person troubleshooting for networks based on Microsoft Windows Server technology and Microsoft's .NET servers including MS Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco certified network consulting experts also can provide security consulting for companies varying in size from the small office to the global enterprise.
