For small business network systems located in the state of Minnesota, Progent's Microsoft and Cisco qualified technicians can provide remote phone help and remote troubleshooting to repair your computer system problems quickly and cost effectively. Progent has acquired enterprise-level expertise, advanced software utilities, and support databases to identify and repair network problems while avoiding the expense and time delays associated with on-site technical service calls.

If your Minnesota organization is situated beyond the larger urban areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby network support choices may be limited in technical expertise, or unavailable during an emergency. This results in a network environment that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís staff of seasoned network engineers average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a broad range of customers. This means you get not only the technical know how needed for the task, but a consultant with proven methods for applying those skills to provide efficient network solutions.

Immediate Support for Urgent Issues
With Progentís emergency online network support services, your company can get instant assistance for problems that are causing network disruption. Online support does away with the lengthy delay and increased cost associated with in-person technical help. For day-to-day IT management work, Progentís online support consultants can complete most jobs within a few minutes of a request, instead of requiring your company to wait for up to a day for on-premises support to arrive.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, configuring SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Progent's Integration and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces major enhancements in speed, capacity, security and compliance, uptime, mobile computing integration, and integrated BI. New features include PolyBase for processing structured and unstructured databases simultaneously for big data applications, R language support, Row-level Security, Mobile Reports, and seamless control over local and cloud resources. Progent's Microsoft certified SQL Server 2016 consulting experts offer online and on-premises expertise to help organizations of any size to plan, implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

Advanced Project Management Experts
For enterprise clients in need of advanced project management support, Progent can provide access to senior information technology professionals with years of experience in technology management, program development, and process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management skills to help businesses to follow best practices to make sure major projects are successfully completed on schedule and within budget.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery professionals can show you how to create a disaster recovery strategy to prepare for a catastrophic network outage. Progent can help you create a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing so that when a catastrophic failure takes place, you minimize network downtime. Progent's Microsoft and Cisco-certified engineers can also help your company to build an affordable, non-stop network solution that takes into account availability issues involving a wide range of network technologies and processes. Progent's business continuity specialists can help you to deal with the broader issues related to keeping your company operational following a disaster by addressing not just IT concerns but other problems like notifying key staff members, locating alternate work space, accessing emergency vehicles, hiring temporary workers, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Cisco Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, formerly known as CallManager, acts as the foundation of Cisco's communications and collaboration platform. CUCM and Unified Communications Manager Express offer a borderless IP-PBX by integrating closely with apps like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified CUCM consultants can assist with any facet of Unified Communications Manager support and debugging in areas that include integrating Voice over IP phones and video IP phones, designing dial plans, setting up SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE support, designing UCS server clustering solutions for high availability, and integration with Exchange Server.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist you to configure Progent's Email Guard Security Gateway to use your content policies for monitoring the content of outbound email messages and attachments and preventing users from sending confidential or inappropriate information or spam. Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and stay compliant with industry privacy standards and regulatory mandates including HIPPA, Sarbanes-Oxley and PCI DSS.

Live Online Education for Desktop Applications
Progent provides live online instruction for popular client applications and environments such as Excel, Word, PowerPoint, Outlook, Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and Windows 8. Webinar-based learning offers the advantages of conventional classroom seminars, such as immediate interaction between clients and teachers, but avoids the expenses of transportation and the challenge of trying to accommodate the schedules of multiple workers.

Migration Support for Microsoft Skype for Business
Progent's Microsoft-certified Skype for Business integrators offer remote and on-premises expertise for organizations of any size to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate other collaboration platforms such as Cisco UC. Progent's certified information security consultants can help you design and validate a security strategy for your Skype for Business deployment that meets government and industry requirements.

Cost-effective Support Solutions
Many small organizations rely on poor metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient experience can take several times longer to perform the identical job than an experienced Information Technology expert. For example, billing 30% less per hour, but taking three times longer for the same task is not a bargain. Still worse, a poorly architected or implemented network infrastructure that is unreliable and difficult to manage or upgrade can cost an organization many times more than its initial price due to lost productivity. Progent's customer testimonials from satisfied companies across the U.S. indicate the efficiency of Progent's service model and the expertise of Progent's staff of IT professionals.

Progent's Integration and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can broaden their reach, reduce their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.

Failover Clustering Support for Microsoft Windows Server 2016 and Windows Server 2012 R2
Progent offers Windows 2016 failover clustering integration, Microsoft Windows Server 2012 clustering expertise and Windows Server 2008 R2 clustering expertise to enable your enterprise design clustered server configurations that offer high uptime, even for routine maintenance functions. This non-stop capability is feasible because any server in a cluster can be brought off-line for servicing without affecting users. Clustering also enables IT personnel to install vital security enhancements during normal working hours without reducing user productivity.

Talk to a Progent Network Support Expert
To learn how you can get in touch with a Progent computer consultant for remote or onsite expertise in , phone 1-800-993-9400 or go to Online Network Help.

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