If your business information network is in the state of Minnesota you can have fast phone-based contact with a UNIX or Cisco CCIE engineer to resolve complex issues involving your IT network. Progent offers the services of one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consultants available remotely of any nationwide service organization in the U.S. Rates are competitive, billing is per minute, engagement is quick, and service is world class.

If your Minnesota business is based some distance from major metropolitan neighborhoods such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, help from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts is often problematic when you have an urgent situation. This can result in a drop in income for your company, upset clients, idle employees, and distracted executives. By utilizing Progent, you can get in touch with a qualified engineer who can deliver help when you have to have it to get your system on line.

Since Progent bills for telephone-based help on a per-minute basis, your business is invoiced exclusively for services received. Progent imposes no service activation charge. Some online service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity and simple pricing mechanism eliminate big bills for fast solutions.

If your Minnesota company needs remote help for UNIX/Linux, Sun Solaris, Mac OS X or Cisco technology, go to Progent's remote help, call 866-776-4368, or go to Contact Progent.

What Makes Progent's Online Support Program Unique?
Progent's seasoned staff of online consulting professionals has a wide range of world-class computer knowledge. This allows Progent's online technical support experts to deal successfully with the most challenging network trouble more quickly than is feasible with ordinary independent support organizations or with the internal support staff commonly available to small or mid-size companies. Progent has developed the tools and experience to fix problems efficiently in a wide variety of computer environments that feature combinations of UNIX, Linux, Solaris, Mac OS X, Microsoft Windows, and Cisco technologies. (Refer to Progent's customer testimonials.)

Progent's UNIX, Linux, Solaris, Apple Mac, and CISCO CCIE support experts have qualified for professional credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support engineers also have a variety of key Cisco certifications including Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

In order to assist businesses who run environments based on a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows technology, Progent's online support team makes available the expertise of engineers have earned important Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering company-wide security consulting, Progent provides remote support from professionals who have earned major security credentials such as Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers. The range of Progent's expertise coupled with Progent's team-oriented approach to repairing technical difficulties streamlines trouble ticket escalation, when called for, to specialists with sufficient background to resolve particularly intractable support calls. This accelerates remediation of serious network problems, avoids system disruption, and reduces maintenance bills.

For businesses anywhere in Minnesota, Progent enables immediate online communication with UNIX, Linux, Sun Solaris, Mac OS X specialist for urgent help to repair computer issues that are damaging business productivity but are not within the experience of your ordinary network maintenance organization. Progent's UNIX/Linux, Sun Solaris, Mac, and Cisco CCIE-qualified network experts can analyze your computer environment by means of the latest remote troubleshooting technologies in order to perform fast and economical analysis and resolution of critical IT issues.

Services Progent's Phone-based Consulting Experts Can Provide Your Minnesota Business
Progent's online professionals can deliver advanced help for an extensive set of UNIX/Linux, Apple OS X, Cisco, and Windows products and technologies including:

Online Expertise for UNIX, Linux, Solaris, and Mac OS X Systems
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based computer service staff can assist Minnesota small businesses with an extensive array of information products and technologies including network architecture, email support, security expertise for computer systems and business processes, Windows integration with UNIX/Linux, Sun Solaris, or Apple Mac OS X systems, virtual server products for processor economization and centralized management, and moving from outdated systems to contemporary solutions powered by newer versions of UNIX, Linux, Sun Solaris, Apple Mac OS X, or MS Windows.

Progent's support professionals can provide online troubleshooting for computers based on major variants of the UNIX OS such as: Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux products including RedHat, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Solutions
Progent leads the IT consulting industry for offering fast and economical access to Cisco CCIEs. CCIEs are sought-after network professionals who qualify for this prestigious credential by completing strenuous examinations supervised by Cisco. In most cases CCIEs are employed by large corporations or nationwide Internet service providers (ISPs), and consequently their services are not readily available to small and medium-size businesses.

CCIE qualified consultants from Progent can help your company to design, setup, and support an integrated business network that can streamline operations, cut costs, and speed time to positive ROI. By offering Cisco broadband routers expertise with Cisco Catalyst switches consulting services and Cisco wireless products configuration help, Progent can significantly enhance the business value of your information network in Minnesota. To learn more about Progent's support for Cisco network appliances, visit Cisco Network Professional Services.

Microsoft Gold Certified Partner for Remote Consulting for Microsoft Windows
Progent's Microsoft-certified remote support experts can provide computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad range of platform expertise such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration, Windows Server 2008 support, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 development, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

Certified System Security Experts
Progent provides you access to certified CISM, CISA and CISSP security consultants who offer a variety of system protection services to strengthen the defenses of your UNIX/Linux, Solaris, or Apple Mac OS X environment against internal or external threats or assist your business to recover fast from an attack. Security solutions offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; efficient recovery from virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring. To find out more information on Progent's security support for small and medium-size companies, refer to Progent's Consulting Services for System Security.

Applications Services: Training, Custom Programming, Troubleshooting
Progent's Apple Mac technology consultants can support the creative facets of Macintosh computing by offering consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production facility.

Progent's Application Experts Team can supply in-depth consulting support and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications such as CRM, Microsoft Project, MS Office Word, and MS Office Excel. To learn more information on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Group.

Help Desk Support and Outsourcing Options
Progent offers a selection of service offerings for Help Desk Call Center assistance that include UNIX/Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Call Center Consulting and Staffing.

Progent's Call Center Outsourcing Services are intended primarily for businesses who require the immediate accessibility of an effective Help Desk but who have limited funds and internal support bandwidth. Progent’s Virtual Help Desk is a seamless extension of your existing Call Center team. Progent can operate as a primary Help Desk Call Center for your business, represent an escalation alternative for tough network problems, or be ready in those situations when your ordinary resources are swamped. Progent's Help Desk Call Center Consulting Services can assist you in building an effective new Call Center or improving your existing one, evaluating or programming Help Desk application software to address the particular needs of your company, or adding supplemental staff to operate remotely in conjunction with your in-house Help Desk Call Center resources to deal with high-demand events such as system upgrades.

Progent is a Microsoft Gold Certified Partner plus a certified Cisco Partner and Progent's Call Center staff of seasoned UNIX, Linux, Solaris, Mac OS X, Cisco and Microsoft professionals are ready to offer your customers instant communication with a reliable technical support team with years of background delivering phone support and online troubleshooting for small and midsize business information systems. Progent's focus is on giving the Help Desk a positive reputation as a major driver of business performance, and Progent's aim is to resolve and not merely document problems. To read more concerning Progent's Help Desk support, visit Progent's Help Desk Support.

Progent's Remote Technical Support Tools
Progent has deployed a collection of optimized technologies, refined during more than a decade of field experience, focused on allowing the most advanced quality of service for providing remote engineering help and troubleshooting for small and midsize business information networks. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access permits the experts of Progent's Technical Response Center to interface to your environment remotely without compromising system security.

Progent's powerful customer support database system stores extensive histories of all support provided to Progent's customers. Every authorized Progent staff engineer has access to the history of services rendered to every customer by any team engineer. This history of issues and fixes is organized as a conveniently accessible internal database that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's partnerships with major industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and to vendors' in-house support personnel that allow Progent's remote service experts to come up with the best solutions quickly.

Get in Touch with a UNIX/Linux or Cisco Network Assistance Specialist Now
To learn how you can ask a UNIX, Linux, Solaris, Mac OS X consultant or a Cisco certified CCIE for urgent online professional assistance in Minnesota, call 1-800-993-9400 or visit Expert Online Network Help.

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