If your business computer network is in Minnesota you now have fast remote access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE engineer to fix critical problems involving your IT network. Progent retains among the largest groups of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified support professionals available by phone of any independent support firm in the United States. Rates are competitive, charges are by the minute, engagement is fast, and service is unbeatable.

If your Minnesota company is based outside of more populated metropolitan areas including Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, contact with UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified experts is often problematic when there's a network crash. This can result in a loss of revenue for your company, angry clients, idle workers, and defocused executives. By calling Progent's online services, you have access to a certified professional who can provide assistance whenever you need it to get your computer network operating.

Because Progent bills for phone service by the minute, your company is invoiced just for support received. Progent imposes no startup fee. Some remote consulting firms have substantial minimum time requirements or bill for each quarter hour or more. Progent's fine granularity and straightforward billing model avoid unexpectedly large invoices for fast solutions.

If your Minnesota company requires remote assistance for UNIX/Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's phone-based support, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Online Technical Support Program Special?
Progent's seasoned team of remote support professionals offers a wide range of in-depth computer knowledge. This enables Progent's online service specialists to deal successfully with the most challenging technical problems faster than is feasible with ordinary independent support organizations or with the internal IT staff commonly available to smaller businesses. Progent has developed the tools and skills to repair problems efficiently in many different computer configurations that incorporate mixtures of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (See Progent's customer testimonials.)

Progent's UNIX/Linux, Solaris, macOS and OS X, and CISCO CCIE support experts have earned major credentials such as Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support engineers also have a variety of high-level Cisco certifications which include Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

In order to assist companies that maintain environments powered by a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows operating systems, Progent's online service group can provide the assistance of support specialists have earned prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide advanced security expertise, Progent offers remote support from professionals who have qualified for recognized security certifications such as CISM Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers. The scope of Progent's technical knowledge coupled with Progent's team-oriented approach to repairing network problems allows trouble ticket escalation, when called for, to experts with relevant competence to deal with unusually tough support calls. This speeds up resolutions of serious problems, avoids system downtime, and reduces maintenance bills.

For businesses throughout Minnesota, Progent offers immediate online contact with a UNIX/Linux, Solaris, macOS or OS X specialist for emergency assistance to troubleshoot computer problems that are affecting your business and are beyond the experience of your in-house computer service resources. Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CCIE-certified network experts can analyze your computer environment with advanced remote support utilities that allow them to perform rapid and economical diagnosis and repair of serious computer problems.

Services Progent's Phone-based Support Experts Can Offer Your Minnesota Business
Progent's network consultants can offer expert assistance for an extensive set of UNIX/Linux, Apple Mac, Cisco, and Microsoft Windows technologies such as:

Remote Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and macOS and OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online technical service team can assist Minnesota small businesses with a comprehensive assortment of information products and technologies that include system infrastructure, email support, security consulting for computer systems and business processes, Windows integration with UNIX, Linux, Solaris, or Apple macOS and OS X platforms, virtual server options for server economization and streamlined administration, and migration from outdated systems to current environments based on newer versions of UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft Windows.

Progent's support professionals can provide online troubleshooting for systems powered by popular derivatives of the UNIX OS such as: Apple macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, BSD, SCO UNIX and SGI/Irix or mainstream Linux packages such as RedHat, SUSE, Debian GNU/Linux and Slackware.

Cisco Network Infrastructure and Security Technology
Progent is unmatched in the IT consulting industry for offering immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level networking consultants who earn this prestigious credential by completing strenuous examinations administered by Cisco. The vast majority of CCIEs are employed by big enterprises or national ISPs, and consequently their services are not readily accessible to the general public.

Progent is among the only computer service organizations that makes sure that Cisco CCIEs stay accessible to assist small and medium sized companies. In addition, Progent offers convenient communication with a Cisco CCIE by phone so that you can get immediate support for complex network issues that are hurting your productivity but are not within the comfort zone of your ordinary system maintenance personnel. Progent's CCIE consultants can access your system by utilizing sophisticated remote troubleshooting technology in order to provide quick and economical analysis and resolution of urgent system anomalies.

Cisco certified engineers from Progent can help you to plan, configure, and service an integrated information system that can simplify business processes, cut costs, and accelerate the path to profitability. By providing Cisco routers experience with Cisco Catalyst switches consulting services and Cisco wireless products configuration assistance, Progent can significantly enhance the strategic value of your information network in Minnesota. For more information about Progent's services for Cisco network appliances, see Cisco Technology Engineering Support.

Microsoft Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-qualified remote support experts can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help your company with a wide range of platform expertise such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration, Windows Server 2008 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Lync Server 2010 implementation and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud monitoring and analytics, System Center 2012 Operations Manager monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows Essentials cloud integration.

Qualified Network Security Professionals
Progent offers you access to qualified CISM, CISA and CISSP security consultants who can deliver a variety of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X network against attacks or assist your business to recover quickly from a breach. Security solutions available from Progent include: extensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; planning safe techniques for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring. For more on Progent's security support for small and midsize businesses, refer to Progent's Professional Services for System Security.

Business Applications Support: Training, Programming, Problem Solving
Progent's Apple Mac technology experts can promote the creative facets of Mac environments by providing help services and education in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video post-production facility.

Progent's Application Experts Group can supply professional engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. For more concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

Help Desk Support Options
Progent offers three support programs for Help Desk assistance : UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Services, and Call Center Consulting and Staffing.

Progent's Help Desk Outsourcing Services are intended primarily for companies who require the timely availability of a professional Help Desk Call Center but who have limited budgets and IT management bandwidth. Progent’s Virtual Help Desk is a seamless supplement to your existing Help Desk team. Progent can operate as a primary Call Center for your business, represent an escalation alternative for tough network problems, or be available in those situations when your ordinary service providers are swamped. Progent's Call Center Consulting Services can aid you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or programming Help Desk application software to meet the particular requirements of your business, or adding supplemental personnel to operate remotely in conjunction with your in-house Help Desk Call Center resources to handle high-demand events such as system upgrades.

Progent is a Microsoft-Certified Partner and maintains a large roster of Cisco-authorized networking specialists. Progent's Help Desk staff of experienced UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft experts can give your customers convenient contact with a large support team with extensive experience in phone support and remote access troubleshooting for small and midsize business networks. Progent's focus is on earning the Help Desk Call Center a respected image as a significant driver of company productivity, and Progent's target is to fix and not just record problems. For additional information on Progent's Call Center support and outsourcing services, refer to Progent's Help Desk Call Center Services.

Progent's Online Service Tools
Progent's highly evolved service reporting software stores extensive documentation for all support provided to Progent's customers. Each authorized Progent team engineer has access to the specifics of support delivered to every client by any staff engineer. This archive of trouble tickets and solutions is organized as an easily retrievable internal database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's certifications with key industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases and to manufacturers' internal engineering staff that allow Progent's remote consulting specialists to arrive at the optimal solutions quickly.

Get in Touch with a UNIX/Linux or Cisco Network Assistance Specialist Immediately
To find out how you can get in touch with a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco certified CCIE for urgent online engineering support in Minnesota, phone 1-800-993-9400 or go to Urgent Online Computer Support.

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