For small business networks located throughout the state of Minnesota, Progent's Microsoft certified engineers can provide remote phone support and remote troubleshooting to solve your computer system issues fast and cost effectively. Progent has developed top-notch expertise, advanced software utilities, and support knowledge bases to identify and fix computer network problems without the expense and delays normally associated with onsite service dispatches.

If your Minnesota small business is located beyond the larger metropolitan areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local network support choices may be limited in technical expertise, or not available during an emergency. This can result in a network environment that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent’s team of field proven network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a extensive range of customers. This means you get not only the technical expertise needed for the job, but an expert with field proven methods for applying those skills to deliver affordable network solutions.

Unified Communications Manager and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (Unified CM), originally branded CallManager, acts as the core of Cisco's communications and collaboration platform. Cisco Unified CM and Cisco Unified CM Express offer a modern IP-PBX by integrating closely with unified messaging apps that include Unified CM IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM consultants can help with any facet of CUCM setup and debugging in areas that include integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE networking support, designing Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Oracle Administration Support and Application Programming
Progent offers online access to an Oracle certified consultant for Oracle database administration services or an Oracle application programmer. Progent can assist you to create efficient solutions for critical Oracle database administration tasks such as performance tuning, backup/recovery strategies, and information security, or mentor your IT staff how to use industry leading practices for streamlining major management procedures. Progent can in addition offer the support of a PL/SQL developer to help you to build, tune, troubleshoot, or migrate Oracle applications that can vary from forms to database-powered web commerce sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune existing SQL code using Oracle's SQL Access Advisor.

Full Array of Security Help
Progent's CISM, GIAC, and CISA certified security experts can assist your company to perform complete security audits, restore operations rapidly from virus and worm attacks, set up firewalls, set up safe techniques for remote and mobile connectivity, install spam protection and email encryption, and create a company-wide security strategy built around round-the-clock automated monitoring. Progent's ProSight family of managed security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates software provisioning across multiple sites, centralizes compliance settings control, inventories network assets, guards against corporate data leakage, provides network health monitoring, allows secure end-user self service, and delivers a common point of control for managing multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can assist your organization with any facet of designing, installing, using and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid networks.

Advanced Project Management Experts
For advanced project management support, Progent offers access to senior information technology experts with years of experience as IT project managers for program development, information systems deployment, and business process re-engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide world-class management expertise to assist enterprise customers to follow leading practices to ensure that strategic projects are successfully completed on time and within budget.

Microsoft Dynamics GP (Great Plains) Customization and Training
Dynamics GP 2015 R2 features a new design that improves cloud readiness, works with popular smart phones and tablets, allows one-time login with Microsoft Azure AD, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants have the broad technical skills and hands-on experience to resolve the critical IT and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will optimize the business value of your investment in this powerful platform.

Data Backup and Recovery Expertise
Progent's backup experts offer consulting support for a wide array of products and technologies that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops plus laptops and smartphones. Progent can help you with all major backup products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide help with Acronis, Mozy, Retrospect for Macintosh, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and FLARs. For large organizations, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized organizations as a low cost end-to-end service for secure backup/disaster recovery (BDR).

ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

Wireless VoIP Phone Integration
Integration of Cisco's wireless VoIP phones typically demands that you set up and fine tune many components of your wireless environment such as APs, routers and switches, Cisco wireless LAN controllers, and network management software. Progent's wireless IP phone configuration and troubleshooting experts can provide remote and onsite support to help you build and manage a Cisco wireless IP phone deployment by providing integration services that can range from troubleshooting the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

Exchange Server 2013 Upgrade Support
Exchange 2013 incorporates major enhancements to the functionality of Exchange Server 2010 and delivers important innovations plus a redesigned structure. These enhancements favorably impact key facets of IT like ease of administration, high availability (HA), security, operational costs, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can provide online or onsite expertise to assist your organization to manage, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more current version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM.

Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent network consultant for remote or onsite expertise in , call 1-800-993-9400 or go to Online Computer Help.














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