For small business networks located in the state of Minnesota, Progent's Microsoft and Cisco qualified professionals can deliver remote phone support and troubleshooting to solve your network systems troubles quickly and affordably. Progent has developed top-notch skills, advanced software utilities, and support knowledge bases to identify and fix network problems while avoiding the cost and delays normally associated with in-person service calls.

If your Minnesota company is situated outside of the larger urban areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local computer network support choices may be limited in technical capability, or not available during an emergency. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progentís staff of field proven network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a broad range of technical tasks for a diverse range of clients. This means you get not just the technical competency needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given exclusively to the top tier of businesses that work closely with Microsoft, have proven their technical expertise, and have verified client references. Microsoft Gold Partners must maintain large staffs of Information Technology experts who have completed extensive proficiency testing. Microsoft Gold Partners are provided access to special support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.

SQL Server 2012 Expertise
Progent can provide the support of certified SQL Server 2012 consultants and experienced software programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and data security consultants to assist your business to manage your SQL Server 2012 environment and configure an efficient and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012. Progent can also assist you to migrate to Microsoft SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

MS Project Server Integration and Training
Progent's certified Microsoft Project Server experts offer advanced remote and on-premises support services for Microsoft Project Server and for all Microsoft platforms that work closely with Project Server. Services provided by Progent include Project Professional planning and support, SharePoint 2013 design and configuration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance,Office Excel and Office 365 Excel application support, and Office PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE network engineers to assist you to optimize your environment to support local, branch, at-home, and mobile users so that they can use Microsoft Project Server to collaborate securely and efficiently. Progent's security engineers can help you to adopt and police security policies that protect sensitive business data without disrupting the efficient sharing of authorized data.

Best Practices Applied by Expert Consultants
Many organizations located far from cities with plentiful network consultants resort to less qualified or inexperienced local consultants for vital IT support services. This can produce a network that is undependable or unproductive. Progentís staff of Microsoft and Cisco qualified engineers average more than a decade of hands-on industry experience, in the front lines of IT support, providing an extensive array of technical services for a diverse mix of clients. Consequently, with Progent you receive not just expert computer network knowledge, but a consultant who understands computer industry best practices in using those skills to resolve actual information network problems efficiently and in a consistent way.

Part-time CIO Support Services
Progent can provide organizations with an IT management expert who can act as a part-time CIO. This veteran IT executive can provide long-term direction to help your company to deploy sensible IT products to enhance business processes so they align better with your business objectives. Your business can create and install a well thought out information technology strategy without incurring the expense of a full-time senior IT executive. Vital tasks Progent's part-time CIO can carry out include strategic planning, establishing IT budgets, building and tracking models for TCO, optimizing business processes, reviewing contracts with vendors, defining security standards, monitoring service level agreements, automating data center administration, computer desktop management solutions, patch management, and disaster recovery preparedness.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service IT consulting and support firm such as Progent rather than with an individual freelance consultant, you are assured timely availability of knowledgeable professionals whenever you require them. You do not have to be concerned that illness, training, vacations, or conflicting jobs with other customers will leave you without help when you have an emergency.

ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight family of managed IT services for small and mid-size organizations.

Data Backup/Restore Consulting Services
Progent's backup engineers offer consulting support for a broad range of products and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux servers and workstations as well as laptops and smartphones. Progent can provide help for all major data protection platforms including Acronis, Altaro VM Backup, Barracuda Backup and disaster recovery, Backup Exec, BackupAssist, CrashPlan, DoubleTake/Carbonite, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can help you to design, enhance, or troubleshoot backup systems for a range of architectures such as on-premises, remote, cloud, or a mix.

Exchange 2013 Migration Support
Progent can provide expert Exchange Server 2013 migration support such as ROI evaluation, outsourced or co-sourced project management services, site analysis, specification of new software licenses and hardware required, setting up your Active Directory forest and domains to work with your Exchange Server 2013 environment, designing Database Availability Groups that deliver HA and resilience to your Exchange mailboxes, system verification at a client's site or at Progent's testing lab, managing transitional coexistence of Microsoft Exchange Server 2013 and previous editions of Exchange Server, deployment of the production Exchange environment, deactivating the old servers, and training for customer's support group and end users.

Microsoft System Center 2016 Planning and Integration
System Center 2016 delivers major improvements in the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; unified management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes key technologies first designed for and refined on Azure, one of the world's largest public clouds. This significantly improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot systems to verify the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network architecture for a cloud-based or hybrid deployment, develop and execute a smooth migration plan, educate your IT administration and technical support staff, and deliver ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting to assist organizations of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or onsite access to a certified CCIE specialist to help you to design, install, manage and repair unified communications environments built on Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting organizations of all sizes to create collaboration solutions by delivering expert services that include Cisco Unified Communications Manager (CUCM) and CallManager planning and deployment, VoIP phones and soft phones setup, and Cisco wireless IP phone solutions. Progent can help you with Cisco's extensive portfolio of UC applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Mobility.

Extended Hours Online Support
Progent's low-priced extended hours online support program provides companies 24x7 access to remote support from Progent's Technical Response Center (TRC). Support services offered beyond normal business hours include resolving issues with Windows servers, MS Windows desktop support, assistance with MS Office applications, system backup and recovery, and fundamental routing and switching help for Cisco technology.

Contact a Progent Computer Support Expert
To see how you can contact a Progent network consultant for online or on-premises assistance in , phone 1-800-993-9400 or go to Online Network Support.














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