For small company computer networks located within the state of Minnesota, Progent's Microsoft qualified technical team members can provide remote phone support and remote troubleshooting to repair your network troubles quickly and affordably. Progent has developed world-class skills, advanced software tools, and support knowledge bases to diagnose and repair IT problems while avoiding the high cost and delays associated with onsite technical service visits.

If your Minnesota organization is located outside of the larger urban areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby network systems support choices may be limited in technical capability, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progent’s team of network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a large range of technical projects for a extensive range of customers. This means you obtain not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to provide excellent network solutions.

Immediate Assistance for Urgent Problems
With Progent’s urgent online computer troubleshooting services, your company can get instant assistance for problems that are causing network disruption. Online help does away with the long wait and higher expense associated with on-site technical service. For ordinary administration tasks, Progent’s online support engineers can perform most jobs within minutes of receiving a request, rather than requiring your company to wait for up to a day for on-site help to arrive.

ProSight Network Audits for Assessing Network Health
Prosight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner and more secure Active Directory environment. Both options also provide the long-term benefits of cutting-edge remote network monitoring and management technology. These advantages can include easier network management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. To find out more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for monitoring the content of outbound email messages and attachments and blocking the transmission of sensitive or inappropriate data or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid being blacklisted and stay in compliance with industry privacy standards and regulatory mandates including HIPPA, Sarbanes-Oxley and PCI DSS. Read more about the complete ProSight series of affordable network management outsourcing services for small and mid-size organizations.

PC Desktop Support Services
Progent offers a broad array of cost-effective support services to help your company to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop support services include Windows 10 migration support, Windows 8.1 consulting expertise, Windows 7 technical support, MS Office and Office 365 integration, and 64-bit computing expertise.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the maximum level of dependability and scalability and is in addition simple to transfer to another host. Progent's Private Cloud hosting services are built upon mature virtualization platforms that enable small businesses with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class fault tolerance and an unmatched level of vendor independence. Find out more about Progent's ProSight family of managed services for small organizations.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) endpoint protection service incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about the entire ProSight line of value-priced network management outsourcing services for small and mid-size businesses.

Common Examples of Remote Support Services Available from Progent for Cisco Routers
Among the common remote Cisco router consulting services offered by Progent's certified Cisco experts include setting up hostname, IP addressing, routing maps, logging, security logon banner and user accounts; setting up iBGP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing maps, line settings and BGP peering arrangements; upgrading router's IOS image; validating router failover; troubleshooting VPN tunnel problems; making a network diagram and documenting router setup; plus security and disaster recovery planning.

Planning and Configuration Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts can assist you to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the new 802.11ac Wi-Fi specification, enabling you to triple the performance for your wireless LAN while extending the area covered.

Progent's Integration and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their reach, lower their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.

Affordable Network Support Solutions
Many small organizations utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with insufficient experience can take many times longer to perform the same task than a seasoned IT expert. As an example, charging a third less per hour, but taking three times as long for the same job is not a bargain. Still worse, a poorly architected or configured network infrastructure that is undependable and difficult to administer or expand can cost a business many times over its initial price due to lost productivity. Progent's customer testimonials from satisfied companies across the United States indicate the efficiency of Progent's support model and the expertise of Progent's staff of IT professionals.

Cisco IOS Upgrade Support
If your network includes Cisco routers, you may be using an outdated version of Cisco IOS, the operating system used in almost every Cisco router as well as current switches from Cisco. Cisco often offers updates to IOS in order to correct bugs, shore up security vulnerabilities, or improve features. However, upgrading IOS or other Cisco OS platforms can be tricky, depending on your Cisco device and your network environment. As an example, there may be limited local RAM that might cause a new OS release to execute incorrectly. Progent's Cisco CCIE network engineers offer a wide selection of support services associated with upgrading Cisco IOS or any other Cisco OS such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can run inventories of your Cisco software, recommend sensible updates, prepare Cisco appliances, transfer images, configure and verify your Cisco software, optimize throughput, troubleshoot problems, and teach your IT managers how to utilize any important new functions.

Consulting Services for SCOM 2012
Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have more than a decade of background planning, deploying, optimizing and fixing System Center Operations Manager environments and can provide companies of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and tune Microsoft SCOM 2012 management packs according to best practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can provide fast remote or on-premises technical support to help you to fix critical issues uncovered by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to migrate smoothly from Operations Manager 2016 to SCOM 2016.

Active Directory (AD) Design and Integration Consulting
Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, damaged AD objects, removal of test software configuration objects in production AD environment, and repair of unsuccessful installations of Active Directory and AD-enabled applications. Progent is also skilled in using “expert only” Active Directory utilities such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address key areas including Active Directory naming conventions, hierarchical model, IT administration structure, selection and structure of group policy objects, plus protection and auditing specifications. Progent can also evaluate the implications of server and service configurations on capability and speed. Progent can assist companies to design and install deployments of Active Directory Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Talk to a Progent Network Support Expert
To see how to contact a Progent network consultant for online or onsite expertise in , phone 1-800-993-9400 or visit Online Computer Support.














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