For office computer networks located throughout the state of Mississippi, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone support and troubleshooting to repair your network systems problems quickly and cost effectively. Progent has acquired enterprise-class skills, software utilities, and support databases to troubleshoot and repair computer network problems while avoiding the cost and delays normally associated with on-site technical service dispatches.

If your Mississippi business is situated outside of the larger metropolitan areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your local computer support options may be limited in skills, or not available during urgent situations. This results in a office network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a varied range of customers. This means you get not only the technical know how needed for the job, but a consultant with field proven methods for applying those skills to deliver cost effective network solutions.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is a recognized achievement that signifies mastery in information system security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has candidates pass an extensive test given by the ISACA professional group. Progent offers the expertise of a CISA-certified Cybersecurity audit professional trained to assist businesses in the fields of IS audit services, IT governance, systems and infrastructure ROI, IT service delivery, safeguarding of information assets, and business continuity preparedness.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento, California is available for testing line-of-business applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and building training systems for new products and technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot environments, the lab cuts capital costs and technical risk while keeping critical network initiatives on schedule.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud systems. Progent's VMware vSphere and NSX consultants offer advanced knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility.

Amazon AWS Cloud Integration Consulting
Progent's Amazon AWS cloud planning and integration consultants offer affordable remote consulting to assist companies of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can show you how to deploy all-cloud or hybrid networking models that efficiently integrate Amazon AWS resources. Progent offers occasional expertise or Progent can deliver comprehensive project management outsourcing services to help you move efficiently to the Amazon AWS cloud.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network adapted to your environment, providing your business a wireless solution that has the coverage, performance, load-handling capability, QoS, data protection, and hand-off ability your business needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive on-premises service. Progentís on-premises wireless survey includes physical walkthroughs, spectrum and security audits of your current WLAN, evaluation of your site's layout, measuring for RF contention, RF propagation modeling, selection of the best placement for client-requested WAPs such as Cisco Aironet access points, Cisco Meraki access points and Apple AirPort devices, and a comprehensive report describing the new wireless network.

PC Desktop Consulting and Support Services
Progent offers a broad range of cost-effective support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows, macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 10 migration consulting, Microsoft Windows 8.1 consulting expertise, Microsoft Windows 7 support, MS Office and Office 365 integration, and 64-bit operating system upgrades.

Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop technologies lower the work required for IT managers to set up applications so that they are standardized throughout a corporate user base, offer the power to control rights to business data, and allow quick deployment of additional or upgraded workstations. In Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure that powers Remote Desktop Services streamlines desktop connectivity, enhances responsiveness, strengthens data security, centralizes administration, and offers a nearly seamless client environment. Progent's desktop virtualization engineers can help your company to evaluate the business advantages of Microsoft's desktop virtualization solutions, set up test and production deployments, optimize your network infrastructure to support virtual desktops effectively, assess and resolve security problems, and educate your IT managers to follow industry best practices to gain a fast ROI from client virtualization.

Progent's Consulting and Training Support for Office and Office 365
Progent's certified Office and Office 365 experts can assist companies to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Office Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless solution that offers quick ROI and promotes better business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 apps with each other and with other core Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent's consultants can also help you to resolve compatibility issues between different releases of Microsoft Office desktop and can provide customized online Microsoft Office and Office 365 instruction to individuals or groups.

Microsoft System Center 2016 Consulting Services
Microsoft System Center 2016 provides important improvements in the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 utilizes core technologies initially developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can assist you to assess the advantages of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network architecture for a cloud-centric or hybrid installation, create and carry out a smooth upgrade plan, train your IT management and support staff, and provide ongoing consulting and debugging support to ensure that your Hyper-V 2016 solution gives you maximum business benefit.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup software offers small and mid-size organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud environments and also enables low-cost backup to Azure Block Blob storage. Headline features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your exposure to data loss, military-grade encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for handling larger environments, and support for Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide array of services to help you to design, install, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software. For more information, see Altaro VM Backup Certified Consultants.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE configuration consultants can assist organizations of any size to plan, deploy, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected SIP trunks. Progent can provide cost-effective online or onsite support to help you to migrate efficiently to a modern unified communications ecosystem that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.

SharePoint Server Support Services
Progent's Microsoft-certified SharePoint 2013 specialists, SharePoint Server 2010 engineers and Office SharePoint Server 2007 consultants can help you rationalize the economic case for implementing the current version of SharePoint Portal Server, consult with you on the most sensible version of Microsoft SharePoint for your application, offer configuration and integration services, help you to set up MS SQL Server as a supporting database, improve your network infrastructure, integrate your off-the-shelf and custom application software to work with Microsoft SharePoint Server, develop a comprehensive security strategy that incorporates portal solutions, and provide troubleshooting and Helpdesk services.

Automated Server Monitoring with System Center Operations Manager Operations Manager
Progent provides a selection of Network Support Packages based on the proactive problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge server management software platform that monitors the availability, speed and protection of your information system and detects problems before they can bring down your system. To provide additional understanding concerning the performance and robustness of your system infrastructure, Progent can help you install and manage popular network monitoring software powered by the Linux OS.

Get in Touch with a Progent Computer Consultant
To find out how you can contact a Progent computer support expert for online or on-premises assistance in , call 1-800-993-9400 or visit Online Network Help.














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