Mississippi Network Technical Support for Business Information Technology Network Systems: Remote Support and Troubleshooting
For small business networks located within the state of Mississippi, Progent's Microsoft and Cisco certified technicians can provide remote phone support and troubleshooting to fix your network problems quickly and affordably. Progent has developed enterprise-class expertise, advanced software tools and support knowledge bases to diagnose and resolve computer network problems absent the high cost and delays normally associated with on-site service dispatches.
If your Mississippi small business is situated outside of the larger metro areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your local network support choices may be limited in technical capability, or unavailable during a crisis. This results in a network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progent’s group of field proven network consultants average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a extensive range of clients. This means you get not only the technical skills needed for the task, but a professional with demonstrated methods for applying those skills to assist with efficient network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All support time is fully documented and invoiced to the actual minutes utilized.
VPN Access for Popular Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Full Portfolio of Security Services
Progent's certified security consultants can help you perform complete security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Immediate Assistance for Urgent Problems
With Progent’s remote support services, you can get immediate assistance for issues that are causing wasted productivity without the lengthy wait for an on-site service engineer. For day-to-day administration work, Progent’s remote support consultants can perform most jobs within minutes of a request, rather than forcing you to wait for hours or days.
Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and debugging a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Applications Support Services
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and complete IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Efficient Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to resolve most network problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and extensive on-going education.
Experience with a Wide Range of Business Networks
Progent’s certified expert engineers have provided Information Technology support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world experience on what computer network solutions work and which ones don’t.
Detailed Documentation
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support company. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and expensive service outages.
Expert Network Services for Internet Data Centers
Progent provides support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center worldwide. Progent’s lengthy experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Sun Solaris Consulting
Progent offers your small business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
Web Site Development Consulting
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide engineers who can you develop and deploy custom eCommerce solutions.
Round the Clock Support for Maximum Network Availability
For organizations with line-of-business computer applications, Progent offers online support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring package, this service can help promote the highest network availability.
MCSE Expert Certified System Center Operations Manager Integration Network Consultants
Microsoft Operations Manager is a potent server management solution that enables network managers to be more proactive with critical IT issues by alerting them when incipient problems need action according to a comprehensive record of real problems. MOM saves management time by filtering out inconsequential event information that is not indicative of serious issues. Progent's certified MOM consultants can help you to select appropriate Microsoft Operations Manager components, deploy and integrate MOM, and write specialized rules, VBasic scripts, reports, and alerts for your business.
Progent offers high availability load balancing consulting covering network load balancing, load balanced program, network infrastructure routing, and content delivery products such as F5 Networks 3DNS. fault tolerant load balancing providers for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.
Progent's Solaris platform support services offer small and mid-size businesses and developers help with administering and supporting Sun Solaris environments that operate with Microsoft-powered technology. Progent can give your business access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a protected and robust mixed-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by integrating MS Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE Linux, Mandrake, Debian-GNU, and Slackware.
Cisco Unified Communications architecture for VoIP provides the platform and tools for building a single converged communications system that can manage voice, video, and data traffic simultaneously. The Unified Communications product line provides this functionality while maintaining a high degree of network availability, Quality of Service, and protection. Progent can provide a CCIE Consultant or CCNP Engineer to help you benefit from Cisco Voice over IP products. Progent’s IP telephony consultants can evaluate your existing IT system and Internet access channels to see whether your environment is adequate to handle Voive over IP products effectively, help you to choose and deploy Cisco hardware and software that make sense for today's needs and future expansion strategy, and integrate your Cisco Voice over IP system with products from third-party companies. Progent can offer help with the entire family of Cisco IP Telephony products such as Cisco Unified Messaging and Cisco CallManager Express.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company integrate and support Cisco’s security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the versatility to evolve with your 1:25 PM 6/28/2006growing business requirements. Progent’s Cisco-certified network experts support Cisco’s complete line of hardware and software targeted at preventing information pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can help you integrate Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control framework for user authentication, permissions, and tracking from a graphical Web interface.
Progent can provide the support of CISM certified security consultants. The Certified Information Security Manager organization describes the basic capabilities and international standards of skill that IT security professionals are required to master. CISM gives executive management the assurance that consultants who have earned their CISM certification possess the experience and capability to provide effective security management and consulting services.
The Help Desk support delivery structure adopted by Progent's Technical Response Center gives small and midsize companies an dependable option to dependence on independent consultants by offering extensive expertise shared by numerous support groups, 24x7 access to emergency help, escalation capability to top-level experts for handling even the most difficult issues, support consistency and reliability, quick follow through enforced by veteran support administrators, a choice of easy-to-use techniques for requesting service tasks, plus a high level of process visibility made possible by ticket updates and available via a web portal.
Progent's Cisco-authorized IT experts can help you design an economical, 24x7 Internet configuration solution that can deliver non-stop Internet connectivity via a wide range of fault tolerant Internet access products and services including non-stop BGP, automatic fail-over, and redundant ISPs. Progent can provide CCIE engineers to help you utilize the latest techniques for fault tolerant Internet connections to build a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to deliver fault tolerant Internet access.
Progent's consultants can provide Apple Macintosh clients a range of services such desktop support, integration with Windows-based networks, e-mail and telephony configuration, specialized software programming, and one-on-one training. Progent's Apple-certified experts and Microsoft-certified engineers can show you how to design and support a safe, highly available IT system and communications architecture to support networks in which Apple Mac servers and workstations coexist with Windows-powered and UNIX/Linux-based technology.
Progent's SonicWALL consultants can help you pick, deploy, and maintain the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO product line and can provide training to allow you to support SonicWALL security appliances. Progent's CISSP certified consultants, CISM certified security engineers, and CISA qualified security audit specialists can help you create an end-to-end network protection plan, including written policies, and build security into your corporate operations.
Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security solutions for information systems with many sites, remote users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to assist your company in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your network protection requirements without adversely restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.
