For office networks located anywhere in the state of Missouri, Progent's Microsoft and Cisco authorized technicians can deliver online support and troubleshooting to repair your network issues quickly and affordably. Progent has acquired world-class skills, advanced software utilities, and support databases to troubleshoot and repair network problems without the cost and delays normally associated with onsite service visits.

If your Missouri organization is located beyond the larger urban areas such as Kansas City, St. Louis, Springfield, or Independence, your nearby computer support options may be limited in expertise, or unavailable during an emergency. This results in a network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a broad range of clients. This means you obtain not just the technical expertise needed for the job, but a consultant with demonstrated methods for applying those skills to assist with cost effective network solutions.

Cisco Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), originally named CallManager, functions as the center of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express provide an advanced IP-PBX solution by integrating closely with apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified CUCM and CallManager consultants can help with any facet of Unified CM setup and debugging in areas that include integrating Voice over IP phones and video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, and integration with Exchange Server and Skype for Business.

Offsite Data Protection Manager Backup Service Package
Multi-site data backup is a vital part of a serious business continuity plan. Progentís affordably priced Offsite Data Protection Manager Backup Service Package combines the advanced capabilities of Microsoft Data Protection Manager with the state-of-the-art security and availability features of the QTS (formerly Herakles) Internet Data Center in Sacramento to provide ongoing, transparent backup for up to 2.5TB of data from one or more of your Windows-powered servers. Progent's service package includes all configuration, support, and monitoring required for a comprehensive offsite backup solution.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting support for NetApp's complete line of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to assist you to take care of issues with NetApp SAN deployments quickly and affordably following best practices.

Progent's Consulting Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers major enhancements in speed, scale, security, availability, mobile computing integration, and integrated BI. New features include PolyBase for handling relational and non-relational files simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Report Publisher, and centralized management of local and cloud-based resources. Progent's Microsoft Gold-certified SQL Server 2016 consultants offer online and onsite expertise to assist businesses of all sizes to plan, implement, manage or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics ERP, Lync or Skype for Business, and SCOM.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery experts can show you how to create a disaster recovery strategy in case of a total data center outage. Progent can show you how to develop a comprehensive disaster recovery solution that includes periodic disaster recovery evaluations and testing so that when a catastrophic failure happens, you reduce network downtime. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, zero-downtime network architecture that takes into account availability issues covering a broad array of infrastructure technologies and procedures. Progent's business continuity specialists can assist your company to prepare for the broader problems associated with keeping your company functioning following a catastrophe by addressing not only information technology concerns but other issues like notifying critical staff members, moving into temporary office space, acquiring emergency vehicles, hiring substitute workers, and filing regulatory reports.

MySQL Application Programming and Database Administration Services
Progent's MySQL database management experts offer a range of budget-friendly online support services to help companies of any size to enhance the strategic benefit of their MySQL environment. Consulting services offered by Progent for MySQL systems include DBA services, application programming, and MySQL migration assistance.

Windows 8.1 Integration Support
Progent's certified Windows 8.1 consulting experts can deliver a variety of technical services to help companies of all sizes to install, manage, and support environments that include workstations, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can help set up testing environments to assess Windows 8.1 and develop and manage Windows 8.1 deployment plans following proven methodologies. Progent's consultants can also provide Windows 10 migration support.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to certify the knowledge of IT security experts. GIAC accreditations are recognized by companies and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for all of the network security disciplines addressed under GIAC certification such as auditing infrastructure vulnerability, incident management and response, traffic analysis, web application security and SIEM solutions for compliance with government mandates for promptly reporting security incidents.

MS SQL Server Application Programming
Progent's Microsoft-certified SQL Server application developers can help with all stages of creating and managing SQL Server-powered database applications. Progent adheres to industry best practices within Microsoft's .NET architecture to create scalable, manageable custom software applications and to complete application development projects on schedule and on budget. Development support offered by Progent for SQL Server environments includes functional specs, logical and physical modeling, ETL development, data integrity, T-SQL programming, software configuration, capacity planning, tuning, backup and restoration, clustering and virtualization, replication, security, and disaster recovery/business continuity planning.

Failover Clustering Consulting for Microsoft Windows Server 2016 and Windows Server 2012 R2
Progent can provide Microsoft Windows 2016 failover clustering consulting, Microsoft Windows Server 2012 clustering consulting and support and Windows Server 2008 R2 failover cluster expertise to help your company implement clustered server environments that offer world-class uptime, even for routine maintenance functions. This zero-downtime feature is possible because a single server in a cluster can be brought down for servicing without affecting clients. Server clustering also enables IT staff to install critical security enhancements during normal working hours without reducing user productivity.

Response Time of Progent's Technical Response Center for Remote Technical Support
Progent's Technical Response Center (TRC) is committed to providing the highest quality of online network support services possible for urgent as well as non-critical issues. For urgent issues that impact multiple workers, vital people, or a mission-critical application, the TRC is set up to respond within an hour. For non-critical issues, the TRC will within two hours. In all cases, your trouble ticket will be generated promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will check with you on every corrected problem to make sure you are satisfied with the resolution and ready to close out the trouble ticket. Learn more details about Progent's TRC Customer Commitment.

Mac Consulting
Progent's experts in Apple Mac technology can provide Apple Mac users a range of services such as desktop support, help with Apple Macintosh applications, security and accessibility expertise, incorporation with Microsoft-based networks, and one-on-one training. For small business systems based solely on Apple Mac OS X or for networks incorporating a mix of Mac OS X, Linux, and Windows powered servers and desktops, Progent has the background and depth to deal with the challenge of architecting, configuring and managing a network system that is stable, safe, efficient, and aligned with your business goals.

After-hours Remote Support
Progent's affordable after-hours remote technical support program offers clients 24x7 availability of remote technical support from Progent's Technical Response Center (TRC). Services available beyond regular business hours include fixing issues with Windows server products, Windows desktop troubleshooting, help with MS Office programs, network and system backup/restore, and fundamental routing and switching help for Cisco networking products.

Get in Touch with a Progent Computer Consultant
To find out how to contact a Progent computer consultant for online or on-premises support in , call 1-800-993-9400 or go to Online Computer Support.

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