Missouri Computer Network Consultants for Office Computer Networks: Remote Consulting and Troubleshooting
For small company computer networks located in the state of Missouri, Progent's Microsoft and Cisco certified consultants can provide remote phone help and troubleshooting to repair your computer network issues quickly and affordably. Progent has developed top-notch expertise, sophisticated tools and support databases to troubleshoot and fix network problems absent the high cost and delays associated with onsite service dispatches.
If your Missouri small business is located beyond the larger metro areas such as Kansas City, St. Louis, Springfield, or Independence, your local network systems support choices may be limited in technical capability, or unavailable during urgent situations. This can result in a network that is unusable or causing productivity loss due to technical problems persisting for too long. Progent’s group of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical projects for a extensive range of clients. This means you get not just the technical know how needed for the task, but an expert with proven methods for applying those skills to deliver efficient network solutions.
Immediate Help for Urgent Issues
With Progent’s remote network support services, you can get immediate help for issues that are causing lost productivity without the long wait for an on-site service engineer. For day-to-day network administration tasks, Progent’s online support engineers can perform most jobs within minutes of a request, rather than forcing you to wait for hours or days.
Broad and In-depth Knowledge of Office Networks
Progent’s team of 60+ networking consultants means customers benefit from the leverage of 800 years of cumulative experience and shared information base to fix the most vexing system problems. Progent has the know-how to find fixes fast and implement them cost effectively.
Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
Remote Computer Network Administration
Remote support tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Application Consulting
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Efficient Remote Access Utilities
Sophisticated remote access tools and experienced technicians and consultants combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support utilities, technical information, and extensive on-going training.
Full Portfolio of Security Help
Progent's certified security consultants can help you perform complete security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
VPN Access for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Web Site Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide engineers who can you develop and deploy custom eCommerce solutions.
Cost-effective Computer Support Solutions
Many small businesses utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost a small business many times over its’ price in lost productivity.
Expert Wireless Engineering and Support
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Expert Support Services for Internet Data Centers
Progent provides support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy experience in working remotely with collocation data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
Advanced Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM so that your computer network support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network free of stressful and expensive service disruptions.
Team Approach to Service and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small business networks incorporate software and hardware solutions from dozens of different suppliers, which results in further integration complexity. It is very difficult for even the most experienced individual to have deep knowledge in all aspects of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.
One-stop Shopping for Completed Network Support Services
Progent can act as a single source for most network support needs for small businesses. While focused on supporting environments from Microsoft and Cisco, Progent staff frequently work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
VMware Virtual Server is a no-cost virtualization package that runs on Linux and Windows 2000/2003 Servers. VMware Server enables companies to segment a physical server into several logical servers and to begin experiencing the advantages of virtualization with minimal monetary outlay. VMware Virtual Server is a robust yet easy to use product for users new to server virtualization technology and is based on VMware’s field-proven platform. VMware Server is well suited for programmers, departments, and branch offices who wish to facilitate application development, test software in economical virtual machines, run outdated operating systems, and save time in server provisioning. Progent's skilled virtual server consultants can assist you with VMware Virtual Server, VMware GSX Server, and VMware VirtualCenter so your company can take advantage of VMware server optimization.
The complexity and integration requirements of Microsoft Windows Servers calls for a network consulting team with hands-on expertise and broad familiarity with designing and integrating cohesive, end-to-end business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, assures you success configuring Windows Server 2003 and Windows Server 2000 to match optimally with your strategic goals. Progent’s consulting services can assist you with planning, deploying, managing, and troubleshooting Windows Server systems that increase the productivity of your computer system. Progent’s consultants can assist you with Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server so they efficiently support Windows XP and Vista and other desktop clients.
Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 operating system and powered by software originally produced by Connectix, delivers the power needed to carry out hardware reduction, software upgrade, and server quarantine tasks via virtualization technology in an enterprise-class computing network with advanced scalability, manageability, and availability. Microsoft has aimed Virtual Server at businesses wishing to enhance ROI in application development and piloting, migration from legacy mission-critical software, and hardware consolidation. Progent's certified Virtual Server consultants can help your IT staff to evaluate and integrate Microsoft Virtual Server.
Progent’s IT outsourcing services offer budget-friendly network consulting for mid-size companies. Whether it involves designing system architecture, creating an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or building an on-line eCommerce application, outsourcing your IT technical services can reduce expenses and eliminate risks, permitting network support budgets to increase in a more moderate and controlled fashion than is feasible by assembling a bulky, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a secure and robust system architecture for your critical Windows-powered business software including Office XP, Office 2003, and Microsoft Office 2000.
Progent's Microsoft and Cisco certified network consultants offer expert support for a broad range of technologies and can deliver that expertise online nationwide or in person in major cities throughout the United States and anywhere in Northern California. Progent provides round-the-clock remote support for information systems powered by Windows, UNIX, Linux, Solaris, or Apple Mac, or for environments that include a mix of Microsoft Windows and UNIX/Linux technology. Progent also offers the help of Cisco CCIE network specialists for complex network issues, as well as the the support of CISSP-accredited security engineers to handle complex security planning and problem solving. Progent has provided remote network support to businesses in every state in the U.S.
Progent’s non-stop inter-site connectivity and 24x7 network connection consultants can help small organizations achieve fault tolerant Interoffice connectivity by means of redundant system architectures with transparent failover. Progent’s CCIE engineers can plan and deploy fault tolerant Inter-office networks based on fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over offers affordable 24x7 interoffice connectivity.
Progent can supply companies in the San Francisco Bay Area and select cities nationwide with experts to help set up Microsoft Project, combine the program with leading applications such as Microsoft Outlook and Microsoft Excel, and supply on-site education. Progent's engineers can help your business plan and maintain a safe, reliable network and communications infrastructure to support your Microsoft Project applications. Progent can also help enable enterprise project management solutions by configuring MS Project Server.
Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery plan in case of an IT system disaster. Progent can help you develop a complete disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, high-availability network solution that takes into account reliability issues covering a wide array of network technologies and procedures.
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Mid-size companies who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Progent provides several basic kinds of Help Desk services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of certified Microsoft and Cisco professionals gives your customers instant access to a dependable support group with extensive experience providing phone support and online repair for IT systems based on Microsoft products. Progent's concentration is on earning the support Help Desk a positive reputation as a key contributor to business productivity. Progent's target is to fix rather than merely report problems.
MOM is a potent server management tool that helps IT administrators to be more responsive to key IT trouble spots by notifying them when potential problems need action based on a comprehensive database of known problems. MOM conserves administration time by filtering out inconsequential event data that is not indicative of serious problems. Progent's trained MOM experts can assist you to pick relevant MOM components, install and integrate MOM, and write specialized rules, Visual Basic scripts, reports, and alarms for your company.
