For small company networks located within the state of Missouri, Progent's Microsoft and Cisco qualified technical team members can provide remote phone support and troubleshooting to fix your computer network troubles quickly and affordably. Progent has acquired top-notch expertise, sophisticated tools, and support knowledge bases to identify and resolve IT problems without the expense and delays associated with on-site service calls.

If your Missouri organization is situated beyond the larger metropolitan areas such as Kansas City, St. Louis, Springfield, or Independence, your local network support choices may be limited in skills, or not available during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical projects for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but a professional with proven methods for applying those skills to provide excellent network solutions.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out about Progent's ProSight portfolio of managed IT services for small organizations.

Business Intelligence Reporting Consulting and Troubleshooting
Progent’s business information reporting consultants offer remote and onsite consulting to help your organization with any facet of business intelligence reporting ranging from debugging or modernizing reports to planning and deploying an advanced BI environment. Progent's BI consultants can help you to maintain your current BI system, assist you to upgrade databases and applications from a discontinued reporting product to a modern solution, and provide custom remote training tailored to your specific needs. Progent’s management reporting and analytics professionals offer experience in the leading BI reporting platforms including the SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Builder.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.

Progent's Test Lab at the Herakles/QTS Data Center
The Progent Test and Training Lab located at the QTS Data Center in Sacramento is available for testing line-of-business applications, creating efficient system upgrade procedures, assessing and optimizing performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent clients without adequate internal resources to configure effective pilot systems, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep critical IT initiatives on schedule.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi appliances running on multiple venues with thousands of APs can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent offers the skills of veteran wireless consultants who can help your organization to determine the value of Ubiquiti’s UniFi technology for your business and help you to plan, deploy, manage, and troubleshoot your UniFi ecosystem. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Progent's Consulting and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, security, availability, BOYD integration, plus built-in BI. New features include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Jason integration, Row-level Security, Mobile Reports, and seamless control over on-premises and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer online and onsite expertise to help organizations of all sizes to plan, deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and SCOM.

Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco wireless controller consultants can help you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or carry out an efficient migration to Cisco's latest Wi-Fi controller products. Progent can provide expertise for hardware-based and software-based wireless controllers and can help you to decide which type makes sense for your wireless environment. For Wave 2 wireless controllers from Cisco, Progent offers Cisco 3504 Wi-Fi controller consulting, Cisco 5520 wireless controller support, and Cisco 8540 Wi-Fi controller support.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.

Microsoft SharePoint Server Consulting Services
Progent's Microsoft-authorized Microsoft SharePoint 2013 engineers, SharePoint 2010 engineers and SharePoint 2007 consultants can show you how to evaluate the business case for deploying the current release of Microsoft SharePoint Server, advise you on the most sensible edition of Microsoft SharePoint for your application, offer configuration and deployment expertise, assist you to install MS SQL Server as a back-end database, improve your network infrastructure, integrate your standard and customized application software to operate with SharePoint, develop a company-wide security plan that encompasses portal solutions, and provide maintenance and Helpdesk support.

Progent's Client Testimonials
Progent has provided online or on-premises network support service to companies in every state in the U.S. Many of these customers have indicated their high regard for Progent via testimonials to the quality of Progent's support staff. Take a look at Progent's customer testimonials to learn what people have said concerning the quality of Progent's IT services

Upgrade Consulting for Microsoft Skype for Business Server
Progent's Microsoft Skype for Business consultants offer online and onsite expertise for organizations of any size to assess the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC. Progent's certified network security consultants can assist you create and validate a security strategy for your Skype for Business deployment that meets regulatory standards.

Cisco IOS software Update Support
If you includes Cisco appliances, you could be running an outdated release of Cisco IOS, the control software powering most Cisco router as well as the latest switches from Cisco. Cisco often offers updates to IOS in order to correct bugs, shore up security weaknesses, or add features. However, updating Cisco IOS or other Cisco OS platforms can be a challenge, depending on your Cisco device and your system environment. For example, there could be limitations of internal RAM that might cause a new software release to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a wide array of support services related to updating Cisco IOS or any other Cisco OS such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your router software, recommend appropriate upgrades, prepare Cisco devices, copy software images, configure and test your Cisco software, tune throughput, resolve problems, and teach your IT staff how to get the benefits of all important new functions.

Talk to a Progent Network Support Expert
To learn how to contact a Progent computer consultant for online or on-premises assistance in , call 1-800-993-9400 or go to Online Network Help.














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