Server Management Technology and Service MS Operations Manager (MOM) Consulting
Microsoft Operations Manager is a potent server management tool that helps network managers to be more responsive to critical IT issues by notifying them when incipient problems require action based on an extensive database of known problems. Microsoft Operations Manager conserves management time by putting aside spurious event data that is not indicative of serious problems. Progent's experienced MOM consultants can assist you to pick appropriate Microsoft Operations Manager components, install and integrate Microsoft Operations Manager, and write custom rules, VBasic scripts, reports, and alerts for your company.
Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
Progent’s certified Cisco network security consultants provide expert PIX and ASA Firewall consulting services including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, performance, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a hardened, purpose-built platform,eliminating possible OS-specific security gaps. PIX firewalls provide a variety of integrated security and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote access IPSec VPN communication, smart networking services, and flexible administrative options. The Cisco ASA 5500 Series utilize technology developed for security appliances from the Cisco PIX 500 product line. Progent’s network security experts can show you how to choose and configure any PIX 500 or ASA 5500 Series firewalls such as the Cisco PIX 501 Firewall, the PIX 525 Firewall, and the Cisco ASA 5540 Adaptive Security Appliance.
Years of experience with Microsoft's Exchange products has made Progent among the most knowledgeable computer support companies in California for integrating email solutions based on Exchange Server 2000. Progent is skilled in helping small companies derive all the benefits of Microsoft Exchange Server under common situations such as updating from Exchange 5.5, migration from an ISP-based or POP3 Email environment, and outsourcing your Exchange Server administration.
Progent's Mac consultants can support the creative facets of Mac computing by offering consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production studio.
The Help Desk service delivery structure adopted by Progent's Technical Response Center gives small businesses an dependable alternative to dependence on freelance consultants by offering extensive technical knowledge shared by numerous support groups, round-the-clock availability of urgent assistance, escalation capability to world-class experts for handling the most complex issues, support consistency and reliability, prompt follow through overseen by seasoned support administrators, a selection of easy-to-use mechanisms for initiating service jobs, and excellent process transparency made possible by trouble ticket updates and accessible through a web portal.
Progent provided a wireless integration solution that allowed a school to increase productivity and eliminate the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for connecting separate sites as far as 2.5 miles apart and can extend to even greater ranges. This wireless solution provided better performance and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided protection against local interference.
Progent offers the support of CISM qualified security professionals. The Certified Information Security Manager organization describes the core capabilities and global standards of performance that information security professionals are expected to master. It gives business management the assurance that those who have qualified for their CISM credential have the background and knowledge to deliver effective security administration and support services.
Progent’s National Support Center offers national remote troubleshooting for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-certified service professionals offer telephone help and online secure computer access to troubleshoot and repair technical problems quickly and affordably. The breadth of IT experience represented by Progent's team of nationwide support professionals makes it possible to escalate even the most difficult problems to appropriate experts as required.
Microsoft Mac Office allows Apple Macintosh users to run the world's most familiar office productivity programs. Progent's Apple-certified Macintosh experts can show you how to configure Microsoft Office for Macintosh on a mixed-platform environment that incorporates Apple OS X and Windows platforms so that Macintosh users can access the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Windows. Progent's engineers have expertise with both Mac and Windows technology and can provide service for networks that mix Apple Macintosh with Microsoft Windows computers with complete resource sharing, or environments which carefully limit collaboration between Mac and Windows systems.
SQL Server 2005 delivers powerful, standardized tools to computer professionals as well as to network users, lessening the difficulty of designing, deploying, administering, and using enterprise information and analytical applications on platforms ranging from mobile devices to enterprise information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and broad knowledge in designing and building information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique capability for serving branch offices that require network service with the flexibility common to with small companies but which offers effective communications, complete documentation, and adherence to enterprise IT protocols. If your enterprise maintains a remote office located anywhere in Northern California or any region covered by Progent's engineers, Progent can offer a wide array of in-person and remote IT consulting services and system design expertise.
Progent is a pioneer in economically delivering enterprise-class network support to small companies. Progent's achievement in handling the network service needs of the chronically underserved small company market is the combined outcome of key technical and process breakthroughs that have removed a great deal of the traditional expenses out of administering network service, injected unmatched technical skill into the support mechanism, and significantly accelerated the solution cycle.
