For business networks located throughout the state of Montana, Progent's Microsoft certified technical experts can provide phone help and remote troubleshooting to repair your network troubles quickly and affordably. Progent has developed enterprise-level expertise, advanced software utilities, and support databases to diagnose and repair IT problems while avoiding the cost and time delays associated with onsite technical service calls.

If your Montana company is situated beyond the larger urban areas such as Billings, Missoula, or Great Falls, your nearby computer network support choices may be limited in expertise, or unavailable during urgent situations. This results in a network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís team of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a varied range of clients. This means you get not only the technical know how needed for the task, but an expert with field proven methods for applying those skills to provide efficient network solutions.

Microsoft Project Server Integration
Progent's certified Microsoft Project Server and Project Online consultants can provide advanced remote and onsite support services for Project Server as well as for Microsoft platforms that work in conjunction with Project Server. Consulting services offered by Progent include Microsoft Project Professional set up, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance,Office Excel and Office 365 Excel development, and PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE network consultants to help you to enhance your infrastructure to support local, branch office, home-based, and mobile workers so that they can use Project Server to work together securely and productively. Progent's certified security consultants can help your IT team to plan and enforce security workflows that protect sensitive business data without interfering with the efficient exchange of authorized information.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, previously branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.

Microsoft Windows 8.1 Integration
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of consulting services to help organizations of any size to install, administer, and support environments that include desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For larger organizations, Progent's senior project managers can assist to set up testing environments to evaluate Windows 8.1 and plan and execute Windows 8.1 deployment projects following leading practices. Progent's consultants can also provide Windows 10 planning and migration support.

ZENO Network Monitoring and Management for IP-based Assets
ZENO is Progentís network monitoring and management service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of all critical IP-based assets that constitute your IT environment. When ZENO detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impair or crash your IT system.

PC Desktop Support Services
Progent's desktop support staff can assist your company to install desktop computers, laptops, or handheld devices individually or help you to plan and carry out a company-wide move to a new edition of an operating system or a new release of an important end-user program. Progent's certified PC specialists can configure titles from Microsoft's Office family of end-user products or Microsoft Dynamics accounting and customer relationship programs on your client PCs so they integrate efficiently with other Microsoft applications, software from popular vendors, SQL databases, and line-of-business solutions network-wide. As an example, Progent can configure Microsoft Outlook on a workstation or laptop to match both the work profile of your employee and the security policies of your business. Progent can in addition offer on-line and on-site troubleshooting services for desktops.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters located as far as 185 miles apart. Progent can provide the skills of a NetApp MetroCluster expert who can assist you to plan, configure, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your technical needs and IT budget. Progent can ensure you follow leading practices for configuring your MetroCluster solution by delivering help with tasks such as assigning disk pools, determining plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to prove adherence with industry standards and regulatory requirements.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento has a variety of dedicated servers and network equipment that can be utilized online or on premises to facilitate system testing, assessments, capacity modeling, troubleshooting, business continuity simulation, education, and additional reasons to help Progent's customers succeed with large-scale IT initiatives.

Juniper Networks Consulting and Support
Progent's Juniper-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN platforms, optimize and support your infrastructure, and migrate efficiently from discontinued equipment to current versions. Progent's Junos OS consultants offer support for Juniper's flagship network operating system to enable your business to simplify the management and strengthen the security of your Juniper and NetScreen VPN appliances, firewalls, and switches. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage environments that incorporate a combination of Juniper's software platforms.

Simple Sign-on and Billing Model
Progent makes it simple to become a client. Progent requests no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time for services delivered during normal business hours. All consulting time is documented in detail and billed to the actual minutes used. Per-minute billing eliminates scenarios in which clients are charged big dollars for quick repairs. You are charged exclusively for the support you are provided.

64-bit Computing Migration Support Services
Progentís 64-bit upgrade support experts can help your organization to enhance your servers and workstations affordably from 32 to 64 bits. Progent can assist you to understand the risks and advantages of upgrading to 64-bit processing, plan a cost-effective migration process that minimizes operational disruptions, and deliver responsive online support to aid your organization to install 64-bit operating systems and application software on your existing hardware. Progent's Microsoft Gold certified processing consultants can assist you to install the 64-bit versions of Microsoft products such as Microsoft Windows Server 2008, SQL Server, Windows 7, and Excel 2010.

Mac OS X Consulting Services
Progent's support professionals for Apple Mac OS X technology can provide Apple Mac users an assortment of services such as desktop support, assistance with Apple Mac applications, security and accessibility expertise, incorporation with Microsoft-based environments, and one-on-one education. For business networks based exclusively on Apple Mac OS X or for environments utilizing a mix of Mac, Linux, and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the challenge of architecting, configuring and maintaining a network system that is stable, secure, efficient, and supportive of your business objectives.

Azure cloud Planning and Integration Consulting
Progent's Azure integration experts can help you with any stage of Azure cloud integration such as requirements definition, prerequisites evaluation, system architecture, pilot testing, deployment, centralized management, performance tuning, license management, disaster recovery strategies, security planning, and compliance validation. Progent can assist you to configure and debug firewall appliances and VPN tunnels so your clients can securely connect to Azure-based resources, and Progent's Microsoft Gold-certified consulting experts can help you integrate critical Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also help your organization to set up a hybrid ecosystem that transparently combines on-premises datacenters with Azure services.

Collaborative Approach to Service and Technical Problem Escalation
Computer networks have grown ever more complex. At the same time, most small office computer networks include products from many different suppliers. This makes computer integration and support increasingly difficult. It is impossible for even the most talented engineer to have deep familiarity in all facets of information technology, or extensive hands-on experience in the thousands of hardware and software products, models, and revisions that small companies incorporate in their information networks. Progent follows a team methodology to network support and relies on subject matter specialists to bring in-depth skills when necessary to resolve the most intractable technical issues effectively, at the least cost to you.

Microsoft Dynamics GP (Great Plains) Consulting Services
Progent can provide a Microsoft Dynamics GP (Great Plains) consulting expert to assist your company to maintain and improve your MS Dynamics GP-powered management information system. Progent can also help you to design and implement a smooth Great Plains migration from a legacy accounting package so that you preserve your information, improve your security, extend your reporting and analytics, leverage Microsoft Office support, and reduce business impacts by designing and following an efficient upgrade plan.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and Cisco CUBE configuration experts can assist organizations of any size to plan, deploy, manage, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent can provide cost-effective online or on-premises expertise to assist companies to move efficiently to a productive unified communications ecosystem that delivers accelerated return on investment. Progent's Gold-certified Microsoft unified communications consultants can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business and Lync for connectivity to a SIP-based IP PSTN trunk.

Talk to a Progent Network Support Expert
To find out how to get in touch with a Progent network support expert for remote or on-premises help in , call 1-800-993-9400 or visit Online Computer Support.

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