If your Montana small business is located beyond the larger metro areas such as Billings, Missoula, or Great Falls, your nearby network support options may be limited in skills, or unavailable during an emergency. This results in a computer network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progent’s team of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical tasks for a varied range of clients. This means you obtain not just the technical know how needed for the task, but a professional with proven methods for applying those skills to deliver cost effective network solutions.

Broad and In-depth Expertise with Office Networks
Progent’s team of sixty+ network consultants means clients benefit from the leverage of 800 years of combined experience and shared information base to resolve the most vexing network problems. Progent has the know-how to come up with fixes quickly and deliver them cost effectively.

Full Portfolio of Security Help
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.

Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the top class of companies that work closely with Microsoft, have shown technical skills, and have confirmed customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology experts who have completed extensive certification testing. Gold Partners are given access to special support and training programs from Microsoft and early exposure to beta software for training and study purposes.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.

Immediate Support for Urgent Issues
With Progent’s remote support services, you can get immediate help for issues that are causing network disruption without the lengthy wait for an on-site service engineer. For day-to-day administration work, Progent’s off-site support consultants can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.

Eliminate Reliance on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.

Experienced with a Wide Range of Small Business Networks
Progent’s expert certified team members have provided IT support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world perspective on what computer network solutions work and which ones don’t.

Detailed Service Documentation
Progent provides complete and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support provider. Progent sends email documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.

One-stop Shopping for Completed IT Support Services
Progent can be a single source for most network support needs for businesses. While focused on supporting solutions from Microsoft and Cisco, Progent engineers frequently work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless applications.

Macintosh Consulting
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, setting up and maintaining a network system that is stable, safe, efficient and aligned with your business goals.