Montana Computer Support Services

If your Montana company is located outside of the larger metropolitan areas such as Billings, Missoula, or Great Falls, your local computer network support options may be limited in technical capability, or unavailable during an emergency. This results in a network environment that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of network engineers average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of customers. This means you obtain not only the technical skills needed for the job, but an expert with field proven methods for applying those skills to deliver excellent network solutions.

Desktop Support Services
Progent's desktop support team can help your company to install workstations, notebooks, or handheld computers as needed or help you to plan and carry out a large-scale move to a new version of an operating system or a new version of an important end-user application. Progent's certified PC specialists can install titles from Microsoft's Office line of productivity software or Microsoft Dynamics financial and customer relationship products on your client PCs so they interact efficiently with all Microsoft applications, products from third-party vendors, SQL databases, and line-of-business solutions network-wide. For example, Progent can configure Microsoft Outlook on a workstation or laptop to align with both the usage profile of your employee and the protection requirements of your business. Progent can also offer on-line and on-site troubleshooting support for desktops.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the highest tier of businesses that work closely with Microsoft, have demonstrated technical skills, and have verified customer references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have undertaken comprehensive proficiency testing. Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and piloting purposes.

Best Practices Followed by Expert Consultants
Many companies located away from cities with ample expert engineers resort to poorly trained or inexperienced local consultants for vital network support. This can result in a network that is undependable or unproductive. Progent’s team of Microsoft and Cisco qualified consultants average over ten years of real-world industry experience, in the trenches of IT support, providing a wide array of technical tasks for a broad mix of customers. Consequently, with Progent you get not just high-level technical knowledge, but a consultant who understands computer industry best practices in using those skills to solve real-world information network issues successfully and in a consistent fashion.

Simple Engagement and Pricing Model
Progent has made it simple to be a customer. Progent requests no complex contracts, no minimum commitments, no retainers, and no minimum job fee. All service time is documented in detail and invoiced to the actual minutes used. By-the-minute billing eliminates scenarios in which clients are charged big bucks for fast repairs. Your company is charged exclusively for the services you get.

Virtual Training Classes for Popular Desktop Software
Progent offers live virtual training for a range of desktop programs and operating systems including Microsoft Office Excel, Word, Access, Project, Acrobat, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows XP and Vista. Virtual training provides all the benefits of traditional in-person sessions, such as immediate communication between students and teachers, but avoids the expenses of travel and the challenge of attempting to accommodate the availability of many students.

Immediate Assistance for Urgent Problems
With Progent’s urgent online network troubleshooting services, your company can get immediate support for issues that are causing network disruption. Online help eliminates the lengthy delay and increased expense required for on-site network support. For day-to-day network administration work, Progent’s remote support engineers can complete the majority of jobs within a few minutes of receiving a request, instead of requiring your company to wait for hours for on-premise help to arrive.

Full Range of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security engineers can help you to perform complete security evaluations, recover quickly from intrusions, configure firewalls, configure safe mechanisms for off-site and mobile connectivity, deploy automated software for defense against viruses, spam, and email-borne attacks, and develop a company-wide security plan based on round-the-clock automated monitoring.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive group of Cisco certified CCIE network engineers have been awarded an accreditation reserved for only the most capable specialists for designing, programming, installing, and debugging a wide array of Cisco network and connectivity solutions. There are only about 7,000 certified CCIEs worldwide, and achieving this distinction involves comprehensive proof of competency via written examinations and hands-on testing to ensure that CCIE’s can apply knowledge to practical problems. CCIE’s have a fundamental knowledge of root networking concepts and protocols that enable quickly developing multi-vendor solutions.

Web Site Development
If you want to revamp your corporate Web site, create internal web sites for applications such as HR or employee training, build a powerful Web presence for a new business, or build world-class, data-driven web applications, Progent can provide talented and experienced web designers and developers. Progent's experts can also help you to support your web solutions by designing and maintaining a protected, robust server and communications environment that includes remote and wireless connectivity. Services offered by Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide consultants who can help you to design and deploy custom eCommerce solutions.

Network Security Auditing and Testing
Progent's security inventory scanning bundles are economical service bundles that feature automated network vulnerability scans run external to and from inside your firewall to assess the risk to security assaults. The two security inventory services are managed by a consultant with top security accreditations who produces a report that summarizes and analyzes the data captured by the scan and suggests cost-effective remediation if call for.

24 by 7 Technical Support for Maximum Network Availability
For organizations with line-of-business network applications, Progent offers optional remote support services on a round-the-clock basis. Added to Progent's automated 24x7 network server monitoring packages, this service option can help ensure the maximum network availability.

Affordable Support Solutions
Many small businesses rely on poor metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate experience can take several times longer to completethe identical task than an experienced Information Technology expert. As an example, charging 30% less per hour, but taking three times longer for the same task is not a deal. Even worse, a badly architected or configured network environment that is unstable and difficult to manage or upgrade can cost a small business many times over its setup price due to lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the efficiency of Progent's service model and the technical capability of Progent's staff of engineers.