for Small Business Computer Networks: Remote Consulting and Troubleshooting
For office computer networks located within the state of Montana, Progent's Microsoft qualified technical experts can deliver online assistance and remote troubleshooting to repair your network troubles quickly and affordably. Progent has acquired world-class skills, advanced software utilities, and support databases to diagnose and repair network problems without the cost and delays normally associated with onsite technical service dispatches.
If your Montana company is situated outside of the larger metro areas such as Billings, Missoula, or Great Falls, your nearby computer network support choices may be limited in technical capability, or not available during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s team of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a varied range of customers. This means you get not only the technical competency needed for the task, but a professional with proven methods for applying that expertise to assist with efficient network solutions.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your small business with enterprise-level expertise without the cost and management overhead of maintaining a large in-house IT organization.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given only to the top tier of businesses that work closely with Microsoft, have demonstrated technical expertise, and have confirmed client references. Microsoft Gold Partners must maintain large staffs of Information Technology experts who have undertaken extensive certification testing. Microsoft Gold Certified Partners are provided access to special support and training programs from Microsoft and early access to beta software for training and evaluation purposes.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent engineers have over 10 years of experience working with the Microsoft family of technologies.
Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All consulting time is fully documented and billed to the actual minutes used.
Sophisticated Remote Access Utilities
Powerful remote access tools and experienced technicians and consultants combine to enable Progent to solve most computer network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going education.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and debugging a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Best Practices by Expert Consultants
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
Broad and In-depth Knowledge of Office Networking
Progent’s team of sixty+ network consultants means clients benefit from the leverage of 800 years of cumulative experience and shared information base to repair the most troublesome IT issues. Progent has the know-how to find fixes quickly and implement them cost effectively.
One-stop Shopping for Completed IT Support Services
Progent can act as a single source for most IT support needs for small organizations. While focused on supporting solutions from Microsoft and Cisco, Progent staff regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Web Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and manage a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
Expert Network Support for Internet Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy experience in working remotely with collocation data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.
Linux Consulting and Windows/Linux Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux software on a network that includes Windows-based servers, desktops and software, Progent offers full-service support outsourcing that allows you to concentrate on your area of high-value expertise.
Voice over IP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you choose and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Custom Development Services
Progent can provide expert software designers and developers for developing custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully developing both simple and complex application development projects for businesses of all sizes.
Progent's Cisco-qualified network engineers can help you to run Cisco's management tools alongside a variety of specialized third-party products to create a comprehensive network management solution to keep your network operating smoothly, conserve limited resources, protect your data, recover quickly from hardware failure or deliberate assaults, and allow you to add or repurpose network resources sensibly and affordably as your company grows.
Secure Application Publishing with ISA Server 2006 provides greater protection of intranet resources while supporting increased productivity by making these applications available to legitimate remote users. ISA Server can guard business applications, services, and data across all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server experts can show you how to design, deploy, set up, and support Internet Security and Acceleration Server on your network so that your business benefits from a highly functional and economical combination of protection, convenience, and performance.
important features of Microsoft Dynamics Great Plains accounting include a modular design that lets you buy only the functionality you need, a standardized foundation built on Microsoft technologies to protect your investment and offer a highly integrated environment, enhanced reporting services that allow you to monitor all operations, revenues and spending and sales trends, integration with Microsoft Office to enable access to corporate data, the capability to integrate information from almost any database or desktop application into Microsoft Dynamics Great Plains, and an open design that makes it easy to create custom programs. Progent can show you how to configure and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains support professionals to help you convert the powerful features of Great Plains accounting into a productive business solution.
Progent's Microsoft-certified ISA Server consultants have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with multiple sites, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts are available to help your small business in planning and implementing an installation of ISA 2000 Server or ISA Server 2004 that supports your network security needs without adversely restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of ISA Server.
Microsoft Office for Mac allows Apple Macintosh users to run the world's most familiar business applications. Progent's Apple-certified Mac experts can show you how to set up Mac Office on a multi-vendor network combining Apple OS X and Windows computers so that Macintosh users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who use Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can support environments that mix Apple Macintosh with Microsoft Windows computers with complete resource sharing, or networks which intentionally limit collaboration between Mac and Windows systems.
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2003 upgrade strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to administer. For complicated multiple server or multi-location upgrades, Progent has the background to finish your project quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design offerings include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are in keeping with your business needs.
MOM is a potent server management solution that enables network managers to be more proactive with key IT trouble spots by notifying them when potential problems require attention according to an extensive record of real problems. MOM saves administration time by putting aside inconsequential event data that is unrelated to serious issues. Progent's certified Microsoft Operations Manager experts can assist you to select relevant MOM components, install and integrate MOM, and write specialized rules, Visual Basic scripts, reports, and alarms for your company.
SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end programs that can provide your business a significant competitive advantage. SQL Server features built-in support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Microsoft SQL Server 2005 offers powerful, standardized tools to computer professionals as well as to information workers, lessening the difficulty of creating, deploying, managing, and using company information and database programs in environments ranging from mobile devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
For small businesses considering Progent's IT outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.
Broadwing is the first carrier to complete a fully optically switched network offering low latency and high performance. Broadwing provides a wide spectrum of data transports such as Broadwing T1, Point-to-Point T1, T3, DSL, ISDN PRI, and ATM. Broadwing Communications also provides VoIP solutions as well as switched and dedicated voice long distance. Progent has an agent agreement with Broadwing Communications and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to help you incorporate Broadwing Communications data and voice services to build an enterprise-class, integrated communications solution on a small-business budget.
Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create custom line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Great Plains Software. Progent's Microsoft Great Plains reporting consultants can help you design reports that allow you to analyze your business more effectively, transforming uncooked data into valuable insights into your business.
