Progentís Technical Response Center provides national remote assistance for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-certified service experts provide telephone support and remote secure computer access to troubleshoot and resolve network problems quickly and economically. The scope of technical experience available from Progent's team of nationwide support professionals allows Progent to escalate even the toughest problems to competent specialists as required.


Additional Topics of Interest

Network Support Help Desk Engineer
Network Support Help Desk Remote Technical Support St. Helena, CA

Progent offers three basic kinds of Help Desk support including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals offers your customers instant access to a reliable support group with years of experience providing phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's focus is on earning the support Help Desk a respected reputation as a key contributor to business productivity. Progent's goal is to fix and not merely record problems.

Computer Consulting for Microsoft Exchange
Pennsylvania Professional

Progent's Microsoft-certified network engineers can help your organization to assess the value of Microsoft Exchange 2010 for your business and can assist you to plan and carry out an efficient migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer quick ROI by improving your workers' efficiency, lowering the cost of equipment and service, streamlining administration, and integrating your key communications platforms.

scom 2016 agents IT Consulting
scom 2016 Amazon AWS integration Configuration Walnut Creek, California

System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and dependable uptime for critical applications by providing unified, cross-platform tracking of physical and virtual infrastructure installed throughout local datacenters and private and public clouds. Progent's SCOM consulting group can provide world-class online and onsite support to assist businesses of all sizes to design, implement, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent can assist you to move to Operations Manager 2016 from older versions of Operations Manager or from different monitoring products, or integrate multiple monitoring systems into a cohesive infrastructure management solution. Progent can also show you how to extend your SCOM 2016 environment to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

Online Consulting for Remote Access
Online Consulting for VPN Hayward

Cisco's security and remote access technology for small to mid-size companies represent a complete array of manageable protection hardware and software to help protect your wired and wireless network infrastructure. Cisco's VPN product family includes routers, firewalls, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that align best with your corporate goals.

Exchange 2010 Migration Specialists
Exchange Server Migration Professionals Alameda County

Progent can provide expert help for each step of your Exchange 2010 migration with services that include end-to-end project management, site analysis, project design and documentation, specification of new software licenses and equipment needed, suggested sourcing, pilot verification at client location or at Progent's test facility, managing temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, deactivating the previous system, and webinar training for customer's support staff and users.

Cybersecurity Firms for Juniper Junos Network and Security Manager
Juniper Junos Management Security Auditing in New York

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

Firepower Integration Services
Integration Services for Firepower in Emeryville, California

Progentís Cisco-qualified network consultants offer experienced PIX Firewall consulting services encompassing design, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, plug-and-play desktop appliances for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, performance and reliability for business environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progentís Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

Linux, Windows Professionals
Urgent Windows, Linux, UNIX, Solaris IT Services Alamo, CA

If your business network combines Linux technology technology with Windows, Progent can assist you to incorporate your IT resources into a unified environment that allows all your operating systems to run side by side for easy administration, seamless dataflow, high reliability, superior performance, and tight security. Progent's UNIX/Linux and MS Windows coexistence support offerings include IT infrastructure configuration and support, support for Windows services for UNIX, remote server monitoring and management, remote network help and troubleshooting, in-person technical support, and Help Desk outsourcing.

Clustering Windows Server 2008 Support Services
Technical Support Services

The cluster feature set incorporated into the high-end versions of Windows Server 2008 is radically redesigned to streamline the installation, setup, and management of clusters that offer greater levels of system availability, protection, efficiency, and versatility. New or enhanced capabilities include automated cluster Validation, revamped setup and deployment, improved cluster administration, redesigned cluster architecture for maximum availability, hardened security and quorum models, minimization of failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can help your company evaluate the advantages of failover clusters, design and implement a deployment, educate your IT personnel to manage your failover clusters, provide continuing consulting and support services, and create and validate a workplace recovery procedure.

Professionals for SSL management
Consultants for network asset documentation management

ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it.

Remote Technical Support for ISR Routers
ASR 9000 Router Outsourcing in Rhode Island

Cisco has designed an extensive product line of routers that includes appliances designed to provide the security, bandwidth, and reliability demanded by customers ranging from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and network availability. Progent can show you how to select and integrate Cisco routers to establish a reliable infrastructure for your network and to make it easy to expand as you support new users, start new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS operating system, including the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Routers.

Radvision XT5000 Technology Professional
San Francisco Bay Area, Northern California Polycom Telepresence Consultant

Progent can provide the services of a certified consultant with expertise integrating products from the major telepresence providers including Cisco, Polycom, and LifeSize and can assist you to design, install, expand, or troubleshoot a video conferencing environment that preserves your investment and optimizes the strategic value of your IT system. Progent also offers the expertise of network infrastructure consultants able to help businesses of any size to build and troubleshoot a communications network that delivers the speed, reliability, security, and expandability you need to support your video conferencing/telepresence environment.

ProSight Hosting for Virtual Servers Consultant Services
ProSight VM Hosting Consultant Services New York

Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size organization's servers in an environment that gives the maximum level of availability and expandability and is also easy to move to another host. ProSight Virtual Hosting services are based on mature virtualization technologies that allow small and midsize companies with multi- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.


















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