How to Get Immediate IT Support from Progent
If you are not currently a Progent client and you have an immediate and urgent need for computer support, please read the Urgent Services Request Agreement on this page. If you agree with the terms, click the "I Accept" button below the agreement and you will see the New Client Information page. Properly fill out the form on the New Client Information page and click the "Submit" button and a Progent technician will contact you immediately.
If you do not agree with the Urgent Services Request Agreement, click the "I Do Not Accept" button and you will return to the Nationwide Remote Support overview page.
If you do not have an emergency but would like to find out more about Progent's information technology consulting services, call Progent at 888-412-5546 or send email to information@progent.com.
Urgent Services Request Agreement
You, the client, agree to pay Progent at the rate of $2.95 per minute for emergency information technology consulting services. Progent's services will be provided by a qualified engineer who will deliver support by phone and, if necessary and if permitted by you, via remote access to your computer or network. Progent will make all best efforts on your behalf to resolve your information technology issues. You, the client, are responsible for compensating Progent for time expended on your behalf, whether an immediate solution is implemented or future work-arounds or alternate solutions are recommended.
If the technical issue cannot be resolved remotely and you, the client, agree to allow a Progent engineer, if available, to perform the requested services onsite, you, the client, agree to pay an additional incident service fee of $35.00 per visit. If the requested service visit requires less than four hours of onsite work Progent reserves the right to bill you, the client, for actual travel time expended at the engineer’s usual and customary rate.
You, the client, will be invoiced and provided with detailed service reports for all services provided upon completion of the emergency service call or session, and payment terms for said invoice are by credit card. Please complete the credit card authorization form on the New Client Information page which will appear after you agree to this contract.
You, the client, further agree not to recruit, hire, or subcontract, either directly, or indirectly via a third party, any Progent consulting personnel that have provided services to you, from the time services are initially provided until one year after the last date of any services provided to you.
Progent and you, the client, mutually agree not to disclose confidential or proprietary information that has been identified as such by either party. Progent cannot take responsibility for any loss of data or productivity that client may suffer, however, Progent will make every effort to prevent such loss. In the event a lawsuit arises from this agreement, the prevailing party shall receive payment for all costs incurred with such action, including reasonable attorney's fees.
