If your Nebraska small business is situated beyond the larger metro areas such as Omaha, Lincoln, Bellevue, or Grand Island, your nearby computer network support choices may be limited in technical capability, or unavailable during urgent situations. This results in a office network that is unstable or causing productivity loss due to technical problems persisting for too long. Progent’s group of seasoned network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical projects for a diverse range of customers. This means you obtain not just the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to provide cost effective network solutions.

Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All service time is fully documented and billed to the actual minutes utilized.

Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your organization with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.

Advanced Remote Access Utilities
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to resolve most computer network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going education.

Remote Network Administration and Support
Remote support tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to capable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.

Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical computer network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.

Broad and In-depth Expertise with Business Information Networks
Progent’s team of sixty+ computer network experts means clients benefit from the leverage of 800 years of cumulative experience and shared information base to fix the most vexing computer issues. Progent has the know-how to come up with fixes fast and implement them affordably.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the top tier of organizations that operate closely with Microsoft, have shown technical expertise, and have confirmed client references. Gold Certified Partners must maintain large staffs of Information Technology professionals who have completed extensive certification testing. Microsoft Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early access to beta software for training and piloting purposes.

National Remote Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate specialists as required.

Network Monitoring Services
Progent offers an assortment of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies problems before they can disrupt your network.

Affordable Support Solutions
Many small businesses utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost an organization many times over its’ cost in lost productivity.

Sun Solaris Support
Progent offers your business access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.

Apple Macintosh Support Services
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For business networks based exclusively on Macintosh OS X or for environments incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, configuring and maintaining a network system that is reliable, safe, fast and aligned with your business goals.

Extensive Information Network Security Evaluation and Testing
Progent’s CISSP and CISM certified consultants can quickly perform complete security audits, firewall evaluation and stealth penetration testing on mission-critical small business IT networks.