Nebraska Computer Network Support Services for Business Information Technology Systems: Remote Assistance and Troubleshooting
For business network systems located throughout the state of Nebraska, Progent's Microsoft certified technicians can provide phone assistance and remote troubleshooting to fix your computer network issues quickly and affordably. Progent has developed enterprise-class expertise, software tools and support knowledge bases to diagnose and fix network problems without the expense and delays associated with onsite service dispatches.
If your Nebraska small business is located beyond the larger metro areas such as Omaha, Lincoln, Bellevue, or Grand Island, your local computer network support choices may be limited in technical capability, or not available during an emergency. This results in a network environment that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s staff of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you obtain not only the technical competency needed for the task, but a consultant with proven methods for applying that expertise to provide cost effective network solutions.
Broad and In-depth Experience with Office Networking
Progent’s team of 60+ computer network experts means clients benefit from the leverage of 800 years of cumulative experience and shared knowledge base to fix the most difficult computer issues. Progent has the know-how to find fixes quickly and deliver them cost effectively.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.
Powerful Remote Access Tools
Sophisticated remote access tools and experienced technicians and consultants combine to enable Progent to solve most IT problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going training.
Immediate Assistance for Urgent Issues
With Progent’s remote network support services, you can get immediate support for issues that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day network administration tasks, Progent’s remote support engineers can complete most jobs within minutes of a request, instead of forcing you to wait for hours or days.
Nationwide Remote Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM help and training, plus consulting and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and debugging a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for rapidly crafting multi-vendor solutions.
Sun Solaris Support
Progent offers your organization access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.
Cost-effective Network Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a deal. Still worse, a poorly architected or configured IT infrastructure that is unusable can cost a business many times over its’ price in lost productivity.
Web Development
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
Linux Support Services and UNIX/Windows Integration
If your organization's network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux software on a network that includes Windows-based servers, workstations and applications, Progent offers full-service IT outsourcing that allows you to focus on your area of high-value expertise.
Detailed Documentation
Progent provides complete and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support organization. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.
When conducting IT tasks for corporate clients, Progent uses a phased methodology driven by defined milestones in order to meet financial, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures derived from the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design adjustments, and expert deployment. All phases are recorded to provide a comprehensive description of IT services delivered and to assist in ongoing system maintenance.
Microsoft Dynamics GP 10.0 financial software is a comprehensive business management platform that integrates data and operations across your company, interfaces seamlessly with other applications, and brings together employees, clients and vendors regardless of time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 10.0 provides functionality for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you set up and maintain a robust, secure computer and network environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP Release 10.0.
Progent’s Microsoft certified consultants offer small and midsize companies expert support services for Microsoft Operations Manager 2007 and MOM 2005. Operations Manager 2007 and 2005 deliver extensible and expandable high-end system management by providing detailed event management, 24x7 monitoring and alerts, recording and trend analysis, and system and application-specific intelligence and tasks to increase the manageability of Windows Server System environments. Through internal application intelligence, System Center Operations Manager 2007 and 2005 allow you to isolate your IT health problems before they grow into disasters, improve the efficiency of your network operations via actionable best practices, and support your network operations and senior management through sharing key service level and performance information. Progent’s System Center Operations Manager consulting engineers have extensive field-proven familiarity with Operations Manager 2007 and MOM 2005 and can help your company install and configure MOM in order to maximize the reliability and productivity of your IT system.
Progent's Data Center engineers can help you select high availability data centers that match the particular requirements of your company. Fault tolerant Internet Data Centers are particularly appealing to small companies because of their affordability and convenience in comparison to pursuing a do-it-yourself approach. Attempting to build an on-site data center that offers even a minimum level of fault tolerance is financially prohibitive for the majority of small businesses. Progent can help you reap all the advantages of high availability data centers and fault tolerant colo sites by providing a full range of engineering and support services.
Progent’s Cisco-qualified network experts provide professional PIX Firewall consulting services encompassing architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat protection, and secure connectivity services. Extending from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of protection, performance and reliability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPSec VPN networking, intelligent access services, and extensive administrative solutions. Progent’s network consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Even if your company has a small computer support group and a modest technology budget, your information network can still have the same high reliability and responsiveness that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT consultants, the latest system management products for 24x7 monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your vital network applications and servers operating. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and application monitoring to cut service expenses, fix problems quickly, and prepare for issues before they impact system performance. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive event management. Progent can help with MOM 2000 and MOM 2005 to give small business systems enterprise-class availability, security and capacity.
Progent's Solaris family support experts provide small businesses and software developers assistance with managing and maintaining Sun Solaris systems that operate with Microsoft-powered networks. Progent offers your business contact with Solaris experts, support professionals qualified by Microsoft and Cisco, and security specialists with CISM credentials. This broad array of expertise offers you a convenient single source to help you build and manage a secure and robust mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux variations including RedHat, SUSE Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent’s computer outsourcing services for small companies include designing Server 2003, .NET, and BackOffice environments, managing migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person repair, fixing stubborn IT issues, and producing a company-wide security strategy. Progent can help you maximize network availability and throughput via fault-tolerant technologies, redundant network architecture, and proactive network monitoring. Progent also offers project management assistance for large-scale upgrades and can help with needs assessment, product identification, BOM development, vendor qualification, purchasing coordination, and professional documentation. Progent’s computer outsourcing service also includes training for office productivity products such as Office XP.
Progent's ISSAP certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and extensive experience with information security design. ISSAP security experts have in-depth understanding of access management systems and methodologies, phone system and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security experts can assist your company with all aspects of secure network architecture.
Stealth penetration checking is a key component of any comprehensive IT system security strategy. Progent’s security professionals can perform thorough penetration tests without the knowledge of your organization's internal IT resources. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion detection warnings and event log analysis are properly set up and actively observed.
Progent's Computer Help Desk Outsourcing Support Services are intended especially for small businesses who require fast availability of a Help Desk Call Center with professional phone support and full escalation capability but who must operate within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Services are Help Desk Support,
Optional Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Helpdesk Software Recommendation and Integration.
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to every client. The practice of detailing and archiving support records results in more effective support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won’t release vital service information.
