Nevada Network System Technical Support for Small Office IT Network Systems: Remote Help and Troubleshooting
For small business networks located throughout the state of Nevada, Progent's Microsoft certified engineers can provide remote phone support and troubleshooting to fix your network systems issues quickly and affordably. Progent has developed top-notch skills, advanced software tools and support knowledge bases to identify and fix IT problems absent the high cost and delays normally associated with onsite service visits.
If your Nevada company is located beyond the larger metropolitan areas such as Las Vegas, Henderson, Paradise, or Reno, your nearby network systems support choices may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progent’s team of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of customers. This means you get not only the technical expertise needed for the job, but a professional with field proven methods for applying those skills to provide excellent network solutions.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your organization with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
VPN Access for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
Broad and In-depth Experience with Office Networks
Progent’s team of sixty+ computer network experts means customers benefit from the leverage of 800 years of cumulative experience and shared information base to resolve the most difficult IT problems. Progent has the know-how to find fixes fast and deliver them affordably.
Extensive Information Security Auditing and Testing
Progent’s CISSP and CISM certified security consultants can quickly perform complete network security audits, firewall evaluation and penetration testing on mission-critical business IT networks.
One-stop Shopping for Completed Network Support Services
Progent can be a single source for most network support needs for businesses. While focused on supporting environments from Microsoft and Cisco, Progent consultants regularly work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Anti-Virus and Anti-Spam Protection via Managed Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your company email free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
Network Monitoring Services
Progent offers a range of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.
Linux Support and Linux/Windows Integration
If your company network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Windows-based servers, desktops and applications, Progent offers full-service outsourcing that allows you to focus on your area of high-value expertise.
Progent’s Microsoft-certified experts offer small and medium sized companies computer consulting, support, and repair services for Microsoft SharePoint. SharePoint is an advanced portal platform for intelligently coordinating people, teams and information. SharePoint Server offers a common location for your workers or customers to access, manage, share and manipulate relevant information, files, and software and to communicate with one another. SharePoint Portal Server enables faster and better decisions, more effective sharing across teams and more streamlined business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the many sources of information accessible inside and without a business network. Windows SharePoint Services connect employees, clients, teams and projects with the knowledge they’ve created in a manner that makes data easy to find, download and re-use.
Progent's certified security consultants can show you how to secure your Mac network through professional services including running security audits, clean up after virus and denial of service attacks, setting up firewalls, implementing safe remote and mobile connectivity, deploying monitoring programs for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan adapted for the specific goals of your business information system.
Progent's Data Center engineers can help you identify high availability data centers that match the particular needs of your business. High availability collocation sites are particularly attractive to small organizations due to of their low cost and simplified logistics in comparison to taking a do-it-yourself strategy. Trying to build an in-house data center with even a basic degree of fault tolerance is too costly for the majority of small organizations. Progent is ready to show you how to get all the benefits of high availability data centers and 24x7 colo sites by providing a full array of engineering and support services.
Progent is convinced that a carefully architected and executed network is a crucial factor for enabling a firm's success, and we follow this belief in our corporate network infrastructure. We have built a fault-tolerant virtual office network that allows our staff consultants and authorized contractors to offer rapid and effective service, cooperate closely on complex jobs, and gain from professional and personal growth from being a member of a dynamic company ethos of self motivation and independence.
For small companies considering Progent's network support outsourcing, design expertise, or technical support services, call 800-993-9400 or e-mail information@progent.com.
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of IT support, performing a wide variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not only world-class IT skills, but also a support engineer with proven approaches for applying computer knowledge to resolve actual IT problems quickly.
Microsoft System Center 2005 offers comprehensive enterprise management by combining and enhancing the change, configuration, event, and performance management capabilities built into Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 features sophisticated information management products including SMS 2003 for change and configuration management, MOM 2005 to improve operational productivity, and System Center Reporting Server to aggregate event and throughput data. Progent has extensive experience providing Systems Management Server support services and Microsoft Operations Manager consulting as well as expertise in supporting and managing multi-vendor networks powered by Microsoft, Cisco, Unix/Linux, Mac and other IT vendors. This variety of real-world experience enables Progent to supply comprehensive network management systems that incorporate the industry's best technology.
Progent's Microsoft qualified engineers can provide world-class support for corporate-wide implementations of Microsoft Exchange Server. Progent's experts can show you how to plan multi-site Exchange Server 2007 rollouts or upgrades and can supply local technicians to help large companies with installations of Exchange Server in the San Francisco Bay Area or any region served by Progent's consultants.
Even if your business has a small network support group and a limited IT budget, your information network can still feature the same high reliability and responsiveness that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-certified IT professionals, the most recent system management products for proactive monitoring and threshold alarms, and economical service packages such as a help desk service to keep your mission-critical business applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and program monitoring to cut support expenses, fix problems quickly, and prepare for issues before they degrade network productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent supports Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small company networks enterprise-class availability, security and performance.
Progent delivers the help of Microsoft and Cisco-qualified IT consulting experts to show clients economical ways to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to large enterprises, Progent's network consultants can help you improve your network's e-mail architecture, protection, availability, performance, and network administration.
Progent's Virtual Help Desk support services are an integrated extension of your internal IT service organization. Virtual Help Desk can include advanced call center services such as a dedicated phone number with custom greeting. Progent can also send calls directly to staff technicians who are specifically set up and trained to handle your needs. In addition, Progent's Help Desk Call Center staff can manage trouble tickets from any customer trouble ticket software for seamless integration with your in-house network services group. Advantages of Progent's Virtual Computer Support Helpdesk services include professional Microsoft Helpdesk expertise the moment you call, seamless expansion of your in-house resources, comprehensive help for critical client problems, and by-the-minute billing.
The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting team with hands-on experience and in-depth familiarity with designing and building seamless, comprehensive business technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2003 and Windows Server 2000 to match optimally with your strategic objectives. Progent’s IT support can help you with designing, deploying, managing, and supporting Windows Server solutions that increase the productivity of your computer network. Progent’s consultants can assist you with Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server so they effectively support Windows Vista and other desktop clients.
