For small business computer networks located in the state of New Hampshire, Progent's Microsoft certified engineers can provide online assistance and troubleshooting to repair your network issues fast and cost effectively. Progent has developed world-class skills, software tools and support knowledge bases to identify and repair computer network problems absent the cost and delays associated with on-site service dispatches. If your New Hampshire small business is located outside of the larger urban areas such as Manchester, Nashua, or Concord, your nearby network support choices may be limited in technical expertise, or unavailable during an emergency. This results in a computer network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent’s staff of expert network consultants average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a extensive range of clients. This means you get not only the technical expertise needed for the task, but an expert with field proven methods for applying that expertise to assist with efficient network solutions.
Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest class of businesses that operate closely with Microsoft, have shown IT expertise, and have verified client references. Gold Partners must maintain large staffs of Information Technology professionals who have undertaken comprehensive proficiency testing. Microsoft Gold Partners are given access to exclusive support and training programs from Microsoft and early exposure to new software for training and piloting purposes.
Remote Network Administration
Remote support tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent consultants. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Eliminate Reliance on an Individual Freelance Consultant
By building a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to capable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
In-depth Expertise in Microsoft's Advanced Server Environments
Progent offers in-depth expertise in Microsoft’s leading server platforms including Windows 2003, Windows 2000, Windows NT, Microsoft Exchange 2007 Server, Microsoft Exchange 2003 Server, Exchange 5.5 and Exchange 2000 Server, and SQL Server 2000.
VPN Access for Popular Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your network remotely without compromising system security.
Full Array of Security Services
Progent's certified security consultants can help you perform complete security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
National Remote Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers remote support for Windows and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and solve difficult network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
World-class Cisco Help from Expert CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and troubleshooting a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for rapidly developing multi-vendor solutions.
Advanced Remote Access Utilities
Powerful remote access tools and experienced technicians and consultants combine to enable Progent to resolve most network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support tools, technical personnel, and extensive on-going training.
Linux Support Services and Linux/Windows Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and applications, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Expert Support for Collocation Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center in America. Progent’s long experience in working remotely with collocation data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is fully supported remotely.
Web Site Development Services
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
Advanced Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your server support is proactive rather than reactive. By identifying potential issues before they cause downtime, system monitoring can keep your information network free of stressful and costly service outages.
Cost-effective Computer Support Solutions
Many small organizations utilize poor metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate experience can take many times longer to perform the same job than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a bargain. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost a small business many times over its’ price in lost productivity.
One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most IT support needs for small businesses. While focused on supporting solutions from Microsoft and Cisco, Progent consultants frequently work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
24 by 7 Support for Maximum Network Availability
For businesses with mission-critical network applications, Progent offers online support services on a 24 x 7 basis. Combined with Progent's automated 24x7 network server monitoring offering, this service can help ensure the maximum system uptime.
