New Hampshire UNIX, Linux, Solaris, OS X Consulting
Instant Phone-based Contact with a UNIX Professional
If your company information network is in the state of New Hampshire you can have quick phone-based help from a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE professional to resolve complex issues affecting your IT network. Progent retains among the largest teams of UNIX and Cisco CCIE support professionals available by phone of any independent service firm in the United States. The cost is reasonable, billing is by the minute, sign-up is immediate, and support is world class.
In case your New Hampshire small business is situated some distance from larger metropolitan neighborhoods such as Manchester, Nashua, or Concord, the availability of UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts is often problematic when you have an emergency. This could mean a loss of revenue for your company, angry customers, idle workers, and distracted executives. By contacting Progent's online services, you have access to a certified engineer ready to deliver assistance when you need it to keep your information system operating.
Since Progent bills for online help by the minute, your business owes only for services received. Progent asks for no service activation surcharge. Many remote consulting companies demand large minimum fees or bill for each quarter hour or longer. Progent's fine granularity and straightforward billing policy save you from unexpectedly large invoices for fast fixes.
If your New Hampshire company needs urgent phone-based assistance, learn how to talk to Progent's UNIX/Linux, Solaris, Mac OS X, or CCIE consultants by visiting Progent's urgent remote help, calling 1-800-993-9400, or emailing information@progent.com.
What Makes Progent's Remote Technical Support Services Unique?
Progent's seasoned staff of online support engineers possesses a rich array of in-depth computer knowledge. This enables Progent's online service experts to deal successfully with the most complex technical problems more quickly than is possible with typical third-party service firms or with the internal IT staff usually found in small or mid-size businesses. Progent has provided phone-based support to clients in each state in the United States and has refined the tools and experience to fix problems efficiently in many different computer configurations that incorporate mixtures of UNIX/Linux, Solaris, Apple Mac, Microsoft, and Cisco products.
Progent's UNIX/Linux, Solaris, Mac OS X, and CISCO CCIE engineers have been awarded major credentials including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Progent's remote service engineers also have a number of high-level Cisco certifications such as Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.
To help companies who operate networks incorporating a mix of UNIX/Linux and Microsoft technology, Progent's online support group can provide the services of support specialists have earned important Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide advanced security expertise, Progent provides phone-based support from engineers with a variety of security credentials such as CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge coupled with Progent's group approach to fixing technical difficulties streamlines service escalation, if needed, to specialists with relevant competence to resolve particularly tough support calls. This accelerates resolutions of urgent network problems, avoids system unavailability, and minimizes maintenance bills.
For organizations throughout New Hampshire, Progent offers fast communication with a remote UNIX, Linux, Solaris, Mac OS X consultant for critical expertise to repair computer problems that are affecting productivity but are beyond the skill set of your in-house IT service organization. Progent's UNIX/Linux, Solaris, Apple Mac OS X, and CCIE-qualified consultants can analyze your computer environment using the latest remote troubleshooting utilities that allow them to provide fast and economical evaluation and remediation of critical computer issues.
Services Progent's Remote Consulting Experts Can Provide Your New Hampshire Business
Progent online professionals are qualified to provide advanced assistance for a comprehensive array of UNIX, Cisco, and Microsoft Windows technologies including:
Online Expertise for UNIX/Linux, Sun Solaris, and Mac OS X Systems
Progent's UNIX, Linux, Solaris, and Apple Mac online technical service team can assist New Hampshire companies to maintain a large array of IT products and technologies that include network infrastructure, messaging support, security expertise for computer systems and business processes, Microsoft Windows integration with UNIX, Linux, Sun Solaris, or Mac OS X systems, VMware technologies for server economization and centralized administration, and migration from no-longer supported systems to current solutions powered by updated versions of UNIX, Linux, Sun Solaris, Apple Mac, or MS Windows.
Cisco Network Architecture and Security Solutions
Progent leads the IT consulting industry for providing fast and economical communication with Cisco CCIEs. Cisco-certified CCIEs are sought-after network consultants who earn this prestigious credential by passing strenuous testing given by Cisco. In most cases CCIEs are employed by big corporations or nationwide Internet service providers (ISPs), and consequently their skills are not readily had by small businesses.
Progent is one of the only IT technology consulting organizations that ensures that Cisco CCIEs are available to support small and medium sized businesses. In addition, Progent can provide convenient communication with a CCIE via phone so you can receive immediate help for urgent system problems that are disrupting your business but are beyond the scope of your local network support personnel. Progent's CCIE engineers can access your system using state-of-the-art remote support technology in order to provide fast and affordable diagnosis and resolution of serious system anomalies.
Gold Partner for Phone-based Expertise for Windows
Progent's Microsoft-certified experts offer online computer troubleshooting and information system expertise for all MS server and application products. Designated a Microsoft Gold Certified Partner, Progent can provide your business the services of support engineers who can assist to install, troubleshoot and administer any Microsoft Server including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Server, Virtual Server, Microsoft Project Server, and Operations Manager 2007 and 2005. To learn more concerning Progent's support for MS servers, refer to MS Servers Engineering Expertise.
CISM, CISSP and ISSAP Certified System Security Professionals
Progent provides you access to expert CISM and ISSAP security consultants who offer a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Solaris, or Apple Mac OS X network against assaults or help your business to recuperate quicky from a breach. Security solutions available from Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds and Hydra; fast recovery from malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile access; protecting your messaging infrastructure from viruses, spam, and directory harvest attacks; and offering round-the-clock automated monitoring. For more on Progent's security support for small businesses, visit Progent's Engineering Expertise for System Security.
Business Applications Support: Training, Custom Programming, Problem Solving
Progent's Apple Mac consultants can support the creative aspect of Mac computing by offering help services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production studio.
Progent's Application Experts Group offers professional engineering expertise and training in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, MS Word, and Excel. To read more on Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Call Center Outsourcing
Progent provides a selection of programs for Call Center assistance : UNIX, Linux, Sun Solaris, Mac OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are designed primarily for smaller companies who need the immediate availability of an affordable Call Center with effective telephone support and the ability to escalate trouble tickets, but who have relatively small funds and IT management bandwidth. Progent’s Virtual Help Desk is a seamless extension of your existing Help Desk team. Progent can operate as a primary Call Center for your business, serve as an escalation alternative for the most challenging technical issues, or be available in overflow situations when your other service providers are too busy. Progent's Help Desk Consulting Services can assist you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or programming Call Center application software to meet the particular needs of your company, or adding temporary staff to work online with your internal Call Center resources to deal with demanding events like software migrations.
Progent is a Microsoft Gold Certified Partner plus an authorized Cisco Systems Partner and Progent's Help Desk staff of experienced UNIX, Linux, Solaris, Mac OS X, Cisco and Microsoft experts can provide your clients instant access to a large support team with years of background delivering phone help and remote access troubleshooting for small business networks. Progent's concentration is on giving the Help Desk Call Center a positive image as a significant driver of business success, and Progent's mission is to resolve rather than merely document problems. To find out more concerning Progent's Call Center service and outsourcing, visit Progent's Call Center Support.
Progent's Online Technical Support Tools
Progent has developed a set of customized tools, refined during many years of use, focused on enabling the most advanced quality of efficiency for delivering remote technical help and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN offsite access allows the experts of Progent's online support team to link to your system without breaching network security.
Progent's sophisticated customer support reporting application includes extensive histories for all service delivered to Progent's customers. Every active Progent team engineer has the benefit of the history of services provided to each customer by any team engineer. This database of problems and fixes is organized as an easily searchable internal database that allows Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's partnerships with key industry leaders including Cisco and Microsoft make available additional vast support databases and to manufacturers' internal support staff that enable Progent's online consulting specialists to arrive at the optimal resolutions promptly.
Get in Touch with a UNIX/Linux or Cisco Systems Network Support Expert Immediately
To find out how to get in touch with a UNIX, Linux, Solaris, Mac OS X engineer or a Certified CCIE for urgent remote consulting support in New Hampshire, call 1-800-993-9400 or visit Urgent Online Computer Support.
Cisco's network security and offsite connection products for small organizations provide a complete line of easy-to-administer security solutions to help safeguard your local and remote information system. Cisco's VPN product family features routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco wireless products, and additional Cisco security solutions that fit most closely with your company objectives.
Broadwing VoIP, Voice over IP Data Circuit Data Line
Broadwing Communications is the first carrier to complete an all-optically switched network offering minimum latency and high performance. Broadwing provides a rich spectrum of data transports such as Broadwing Full T1, Point-to-Point T1, T3, DSL, Frame Relay over DSL, and Asynchronous Transfer Mode. Broadwing also offers VoIP service as well as switched and dedicated voice long distance. Progent has an agency relationship with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate Broadwing Communications data and voice services to create a world-class, integrated communications infrastructure on a down-to-earth budget.
Progent has agency agreements with some of the industry's leading data/voice carriers and can offer your company the same data/voice services you can purchase by dealing direct. Progent can also assist you to identify the service packages that make the best sense for your environment and can provide professional consulting support to help you integrate your data/voice services into a communications solution that optimizes the productivity of your IT network. Service providers whose connections are offered by Progent include AT&T, Speakeasy, and NextWeb.
Stealth intrusion checking is a key part of any comprehensive network security plan. Progent’s security professionals can perform extensive penetration tests without the knowledge of your company's internal network support staff. Stealth penetration checking shows whether current security defense tools such as intrusion incident alerts and event history analysis are properly set up and consistently observed.
Progent's Linux consulting experts provide small companies and software developers help with managing and supporting Linux computers that run with Microsoft-powered technology. Progent can give your business access to Linux consultants, support professionals qualified by Microsoft and Cisco, and security experts with CISM credentials. This broad range of expertise offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft coexistence by combining Windows with leading Linux derivatives including RedHat, SUSE Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent's Virtual Help Desk Call Center services are an integrated expansion of your internal IT support staff. Virtual Help Desk can include high-end call center features such as a special phone number with custom greeting. Progent will also send calls directly to staff members who are specially set up and trained to support your account. In addition, Progent's Help Desk Call Center staff can manage trouble tickets with any customer trouble ticket system for transparent integration with your in-house network services organization. Benefits of Progent's Virtual Computer Support Helpdesk services include professional Microsoft and Cisco Helpdesk expertise the moment you call, transparent extension of your in-house resources, comprehensive support for urgent client issues, and by-the-minute billing.
Progent offers IT services for medium size companies who have 50 to 250 system clients. The mid-size company or office has traditionally been an overlooked part of the market for network consulting services. The cost structures and service access practices of large third-party service organizations make them too costly for the ordinary mid-size company or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an IT system whose complexity and capability are often similar to the information systems of much larger companies. Progent's service delivery model, which takes great advantage of online support, virtual network infrastructure and 24x7 server monitoring, dramatically reduces the network maintenance expenses of an SMB while providing the small organization with enterprise-level support from professional, IT consultants with background in a wide array of midsized business technologies. If your mid-sized organization or small business is looking for levels of IT help appropriate by a medium size organization without paying enterprise prices, contact Progent.
Progent's consultants offer Apple Macintosh users a variety of services such workstation help, integration with Windows-powered computers, e-mail and telephony configuration, custom software programming, and individualized training. Progent's Apple-certified specialists and Microsoft-certified consultants can show you how to build and support a secure, robust IT system and communications infrastructure to support environments in which Apple Macintosh servers and workstations work with Microsoft-based and UNIX/Linux-based systems.
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by every consultant to each client. The practice of documenting and organizing service records allows more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t release vital service information.
Progent can assist your company to design and implement a smooth migration from a Sun Solaris-powered information system to a network powered by Windows and suited for running Microsoft's popular office productivity suites, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and application experts can assist you to preserve your information and minimize business discontinuity by developing an efficient transition strategy that preserves your existing assets in Sun Solaris application and technology. UNIX-to-Windows migration consulting services available from Progent include analysis of current infrastructure, transition strategy and validation, Microsoft Exchange migration expertise, data and application porting, and server and media transition and consolidation.
