New Hampshire Network Consulting for Small Office Information Technology Networks: Online Phone Help and Troubleshooting
For small office computer networks located in the state of New Hampshire, Progent's Microsoft certified technical team members can provide remote phone assistance and remote troubleshooting to solve your network problems quickly and affordably. Progent has developed enterprise-class expertise, software tools and support knowledge bases to diagnose and repair computer network problems absent the cost and delays normally associated with onsite service dispatches.
If your New Hampshire business is located beyond the larger metropolitan areas such as Manchester, Nashua, or Concord, your local network systems support options may be limited in technical capability, or not available during urgent situations. This results in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s staff of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical tasks for a varied range of customers. This means you get not only the technical competency needed for the job, but a consultant with proven methods for applying those skills to deliver excellent network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All service time is documented in detail and invoiced to the actual minutes utilized.
Immediate Support for Urgent Problems
With Progent’s remote network support services, you can get immediate assistance for problems that are causing lost productivity without the long wait for an on-site service engineer. For day-to-day administration work, Progent’s online support consultants can complete most jobs within minutes of a request, instead of forcing you to wait for hours or days.
VPN Access for Popular Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
National Remote Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in America. Progent's certified experts have the experience to help you troubleshoot and resolve complex network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and complete IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM help and training, plus support and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Easy Access to Progent's Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting the Microsoft family of technologies.
Experience with a Wide Range of Small Business Networks
Progent’s expert team members have provided IT support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what computer network solutions work and which ones don’t.
Voice over IP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Network Monitoring Expertise
Progent offers an assortment of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies issues before they can disrupt your network.
Team Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small office networks integrate software and hardware solutions from many different suppliers, which leads to further integration complexity. It is very difficult for even the most capable individual to have deep knowledge in all areas of computer technology, or extensive hands-on experience in the huge range of hardware and software brands, models, and versions of software that can utilized by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least expense to you.
Web Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and manage a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
Linux Consulting and UNIX/Windows Integration
If your organization's network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.
Expert Network Services for Internet Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center worldwide. Progent’s lengthy experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Progent provided a wireless integration solution that enabled a school to improve efficiency and avoid the ongoing costs of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for interfacing remote sites up to 2.5 miles apart and can extend to even longer ranges. This wireless alternative offered improved performance and dependability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz band it provided protection against outside interference.
Systems Management Server offers added capability for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs lower the net administrative expense of managing and deploying software by making it easier to copy system images, manage mobile computers, and run management tools. In addition to alerting you about ways to cut management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you define efficient procedures and standards to manage PDAs and intelligent portable communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security strategy that includes policies, processes and technologies to keep your IT network safe.
Progent provides a variety of network support bundles for small businesses. These information technology outsourcing and server monitoring solutions are built around the proactive problem handling abilities of Microsoft's MOM 2005, a next-generation server and IT support product that monitors the availability, performance, and safety of your network and identifies incipient problems before they can bring down your system. With Progent's affordably priced network support programs, small businesses can select a basic MOM-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package.
Speakeasy is a nationwide provider of high-speed data VoIP services. Speakeasy offers a broad variety of data services including Speakeasy DSL, ADSL, Full T1, and Dedicated Line services. In addition, Speakeasy Hosted offers VoIP service. Progent has an agent agreement with Speakeasy and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you incorporate Speakeasy carrier services to build an enterprise-class, integrated communications network on a down-to-earth budget.
Progent can provide a variety of data transport services from top service providers such as AT&T, Speakeasy, and NextWeb. Data transport technologies offered through Progent include Dial-up, DSL, Frame Relay, Full or Fractional T1, ATM, Private Line, plus stationary and moving wireless. Progent can help you with all aspects of designing and integrating a sensible data communications solution that maximizes the business value of your computer network. Progent can also provide consulting and support services ranging from system repair to comprehensive IT outsourcing so that your data communications architecture can succeed.
With virtual server technology, companies are able to operate multiple virtual machines on a single actual server. Virtual server technology allows businesses to enjoy all the benefits of server segmentation, while avoiding the costs associated with buying extra server hardware. Other key server management options include network monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management specialists can help you with all aspects of server virtualization and management to enable your business to contain expenses and save time.
Progent offers nationwide online phone support and consulting services for companies that run Sun Solaris networks or whose information systems include a combination of Sun Solaris and Microsoft technology. Online technical support offers optimum return for your information technology budget by extending user productivity and shortening the hours charged for computer repair services. Sophisticated remote access tools and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without squandering time and expense by going to your site. In most of situations your IT issues can be remediated by telephone or through a mix of phone help and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult network issues.
Microsoft Certified Small Office Computer Consulting Specialists
If you have a company IT system with 10 to 50 desktop clients, Progent's network outsourcing services save your company from dependence on single independent consultant while giving you cost-effective and reliable access to high-quality network expertise. By delivering network consulting help when you require it, offering advanced expertise for critical applications, delivering value-added services such as 24x7 network monitoring, and charging only for support you use, Progent offers you an economical solution for optimizing the productivity of your small office network. Progent is the intelligent way for small organizations to create and support a robust and safe information network and to benefit from fast access to the experienced help typically available only to enterprises who can afford a sizeable in-house IT group.
Progent's Linux consulting experts provide small and mid-size businesses and developers support for managing and supporting Linux computers that run with Microsoft-based technology. Progent offers your organization access to Linux consultants, support professionals qualified by Microsoft and Cisco, and security experts with CISA certification. This wide range of experience provides you with a convenient single consulting firm to help you build and manage a protected and robust cross-platform network and communications environment that allows Linux and Microsoft interoperability by combining Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft-based security designs for information systems with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA Server engineer can help your small or mid-size company design and implement an installation of ISA Server 2004 that meets your information security needs without limiting your productivity.
Progent’s Microsoft-certified consultants offer small and medium sized businesses IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and information. SharePoint Portal Server offers a common spot for your workers or customers to access, organize, share and interact with relevant data, files, and applications and to communicate with one another. It enables faster and better decisions, more effective access across teams and more streamlined business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible within and without a business network. Windows SharePoint Services connect employees, clients, teams and major tasks with the data they’ve developed in a manner that makes data convenient to find, download and apply.
For companies with Mac users in the San Francisco Bay Area, Progent can provide one-on-one education designed for individuals who want to broaden their understanding of the OS X platform, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Entourage.
