New Hampshire Network System Technical Support

If your New Hampshire business is situated beyond the larger metro areas such as Manchester, Nashua, or Concord, your local network support options may be limited in expertise, or unavailable during a crisis. This can result in a network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s team of seasoned network engineers average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to deliver excellent network solutions.

Full Range of Security Services
Progent's CISM, GIAC, and CISA certified security engineers can help your company to perform complete security assessments, recover rapidly from virus attacks, set up firewalls, configure secure mechanisms for remote and mobile access, install advanced software for protection against viruses, spam, and directory harvest attacks, and create a company-wide security strategy built around 24x7 automated network monitoring.

Broad Experience in Microsoft's Leading Server Technology
Progent provides broad expertise in Microsoft’s leading server platforms. Progent can provide Microsoft Windows Server 2008 consulting, Microsoft Windows Server 2003 professional help, Windows 2K support, Exchange Server 2007 technical support, Exchange Server 2003 services, and Microsoft SQL Server 2008 consulting services.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest tier of businesses that work closely with Microsoft, have shown IT expertise, and have confirmed client references. Gold Partners are required to maintain large staffs of Information Technology professionals who have undergone comprehensive certification testing. Gold Partners are provided access to exclusive support and training programs from Microsoft and early exposure to new software for training and study purposes.

Virtual Hosting Services
Progent's Virtual Hosting support offers proven virtual server technology, a world-class datacenter facility, and the technical experience of Progent's Microsoft Gold Certified engineering team to provide small companies a comprehensive IT outsourcing alternative that improves system reliability and security, reduces management overhead, and cuts costs. Under Progent's Virtual Hosting structure, the customer retains ownership of the data, the operating systems, and the applications. Since the system is virtualized, it can be moved instantly to a new physical environment without lengthy and chancy reinstallation and configuration. With Virtual Data Center Hosting, your business is not held captive to a specific hosting service.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco certified CCIE consultants have earned a certification restricted to the most accomplished specialists for planning, configuring, implementing, and debugging a wide array of Cisco networking and connectivity solutions. There are only 7,000 CCIE’s worldwide, and attaining certification involves extensive verification of competency via written examinations and hands-on lab demonstrations to ensure that CCIE’s can apply theory to real-world situations. CCIE’s have a base understanding of root networking concepts and protocols that enable quickly developing multi-vendor solutions.

Remote Computer Network Administration and Troubleshooting
Remote support utilities and techniques have advanced to the point that there is seldom a requirement for hands-on access to servers in order to deliver efficient support. Online system administration and support services offered by Progent include OS configuration or updates, network diagnostics, data recovery, plus mass storage and router reconfiguration. In cases that require in person computer help, Progent can dispatch a service expert to any state and the majority of zip codes in the United States within 24 hours.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service IT consulting and support firm like Progent rather than with a freelance consultant, you are assured timely access to experienced experts whenever you require them. You no longer have to be concerned that sickness, classes, vacations, or conflicting priorities with other customers will cause you to be without support when you have a crisis.

Broad and Deep Expertise with Office Networking
Progent’s group of over 100 networking experts means clients benefit from the leverage of more than 1,000 years of combined background and collective knowledge to repair the most troublesome IT issues. Progent’s accredited information technology consultants have the experience to find solutions quickly and implement them cost effectively.

Virtual Training Classes for Desktop Software
Progent provides live virtual training for a range of desktop applications and environments including Office Excel, Word, Publisher, Outlook, Adobe Acrobat Writer, Photoshop CS, Crystal Reports, and Windows Vista and Windows 7. Webinar-based training provides the advantages of traditional classroom seminars, such as instant interaction between students and teachers, but avoids the expenses of transportation and the challenge of attempting to accommodate the schedules of many trainees.

Linux Support and Windows/Linux Integration
If your small business network combines Linux technology with Windows, Progent can help you to integrate your servers into an efficient system that allows all your operating systems to coexist peacefully for easy administration, transparent data exchange, fault tolerance, enhanced throughput, and integrated security. If you are writing or testing Linux based-software within an environment that includes Microsoft-based servers, workstations, and applications, Progent can provide full-service outsourcing that allows you to concentrate on your area of expertise.

Affordable Support Solutions
Many small companies rely on flawed metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient experience can take many times longer to completethe same task than an experienced IT professional. For example, charging a third less per hour, but taking three times as long for the same job is not a bargain. Even worse, a badly architected or configured I infrastructure that is unreliable and hard to manage or expand can cost a business many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied businesses across the United States confirm the efficiency of Progent's support model and the expertise of Progent's staff of engineers.

Round the Clock Technical Support for Maximum Network Availability
For businesses with mission-critical computer applications, Progent can provide optional online technical support services on a 24 x 7 basis. Combined with Progent's automated 24x7 server monitoring packages, this optional service can help ensure the highest system availability.

Team Approach to Support and Technical Issue Escalation
Computer networks have become increasingly complex. At the same time, typical small business networks include software and hardware from many different vendors. This makes network integration and support increasingly challenging. It is unfeasible for even the most capable individual to have in-depth knowledge in all aspects of information technology, or extensive practical experience in the enormous range of hardware and software products, versions, and revisions that small companies incorporate in their information networks. Progent follows a collaborative methodology to network support and depends on application specialists to bring in-depth knowledge when necessary to solve the most intractable technical issues efficiently, at the least expense to your company.

Custom Application Development
Progent can provide expert software architects and developers for building custom business applications in areas such as e-business, external and internal web sites, Microsoft Dynamics GP accounting customization and training, Microsoft Dynamics AX support, and specialized management reports. Progent has experience carrying out both simple and substantial software development tasks for organizations of all sizes.

Sun Solaris Consulting
Progent offers your small business access to certified Sun Solaris engineers, support professionals accredited by Microsoft and Cisco, and security engineers with CISSP and GIAC certification. Progent’s can provide consulting services to support Sun Solaris integration with Microsoft Windows and Linux-based environments and can also assist your company to implement migrations between Sun Solari and Windows-based environments.

Virtual Server Consulting
Progent's IT management consultants have expertise with advanced virtual server technologies and can provide Microsoft Windows Server 2008 Hyper-V Virtual Server consulting, VMware help, and Microsoft Virtual Server 2005 consulting. Progent's experts can assist you to design your network to take complete advantage of virtual server products, assist you to deploy and configure virtual servers to optimize performance, dependability and maintainability while lowering expenses, recommend and validate network continuity procedures that minimize downtime in case of catastrophic disruption of your IT operations, and provide ongoing support, troubleshooting, and consulting services as your business expands and virtual technology advances.