If your New Jersey business is situated outside of the larger urban areas such as Newark, Jersey City, Paterson,or Elizabeth, your local network systems support choices may be limited in technical expertise, or not available during urgent situations. This results in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a varied range of customers. This means you get not just the technical skills needed for the task, but an expert with proven methods for applying those skills to assist with cost effective network solutions.

Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.

Powerful Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going education.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the highest class of organizations that operate closely with Microsoft, have shown IT skills, and have verified client references. Gold Certified Partners are required to maintain large staffs of IT professionals who have completed extensive proficiency testing. Gold Partners are provided access to exclusive support and training programs from Microsoft and early access to new software for training and evaluation purposes.

Broad and In-depth Knowledge of Business Information Networks
Progent’s team of sixty+ computer network consultants means clients benefit from the leverage of 800 years of combined experience and shared information base to fix the most vexing system problems. Progent has the know-how to come up with fixes quickly and implement them cost effectively.

Immediate Support for Urgent Problems
With Progent’s remote network support services, you can get immediate support for issues that are causing network disruption without the long wait for an on-site service consultant. For day-to-day network administration tasks, Progent’s off-site support engineers can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.

Fast Access to Progent's World-Class Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent engineers have over 10 years of experience working with the Microsoft family of technologies.

Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time. All support time is fully documented and billed to the actual minutes used.

Apple Macintosh Support
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network system that is reliable, safe, efficient and aligned with your business objectives.

One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most IT support needs for businesses. While focused on supporting products from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

Linux Consulting and Windows/Linux Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Windows-based servers, desktops and software, Progent offers full-service network outsourcing that allows you to focus on your area of high-value expertise.

Cost-effective Support Solutions
Many small organizations utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same job than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly designed or implemented IT infrastructure that is unusable can cost an organization many times over its’ price in lost productivity.

24 by 7 Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers remote support services on a 24x7 basis. Combined with Progent's automated 24x7 server monitoring offering, this service can help ensure the highest system uptime.