New Jersey UNIX, Linux, Solaris, OS X Support Services
Instant Phone-based Service from a UNIX, Linux, Sun Solaris, or Mac OS X Professional
If your business IT network is in New Jersey you now have fast remote contact with a UNIX or CCIE-certified consultant to help with complex issues involving your IT network. Progent retains among the most extensive groups of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consultants available by phone of any nationwide support firm in the country. The cost is reasonable, charges are per minute, engagement is quick, and service is world class.
If your New Jersey office is some distance from major urban neighborhoods like Newark, Jersey City, Paterson,or Elizabeth, support from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts could be limited when there's a crisis. This can cause a drop in revenue for your company, upset clients, idle workers, and distracted executives. By calling Progent's remote support, you have access to a certified engineer ready to provide help when you have to have it to keep your computer network on line.
Because Progent charges for telephone-based help per minute, your business pays just for technical help received. Progent requires no initialization surcharge. Many online support organizations apply large minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple billing mechanism do away with large tabs for speedy repairs.
If your New Jersey company needs immediate technical assistance, learn how to get in touch with Progent's UNIX, Linux, Sun Solaris, Mac OS X, or CCIE engineers by going to Progent's emergency phone-based support, calling 1-800-993-9400, or e-mailing information@progent.com.
Why is Progent's Online Technical Support Program Special?
Progent's seasoned staff of remote consulting engineers possesses a broad array of in-depth computer knowledge. This allows Progent's online service experts to deal successfully with the most complex network trouble more quickly than is possible with typical independent service organizations or with the in-house IT resources commonly found in small or mid-size companies. Progent has delivered online support to companies in every state in the U.S. and has refined the technology and skills to fix problems economically in many different computer environments that feature mixtures of UNIX, Linux, Solaris, Apple Mac, Microsoft, and Cisco technologies.
Progent's UNIX, Linux, Sun Solaris, Mac OS X, and CCIE support experts have earned professional credentials including Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Progent's online support experts also have a variety of key Cisco Systems credentials which include Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
In order to assist companies that maintain environments featuring a mix of UNIX/Linux and Microsoft operating systems, Progent's phone-based support team can provide the expertise of support specialists have earned important Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering advanced security consulting, Progent provides online support from engineers with the industry's top security credentials such as CISM consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's expertise coupled with Progent's team-oriented approach to repairing network difficulties allows service escalation, when called for, to experts with sufficient competence to resolve unusually tough problems. This accelerates resolutions of serious network problems, avoids system unavailability, and minimizes maintenance bills.
For organizations anywhere in New Jersey, Progent offers fast access to a remote UNIX/Linux, Sun Solaris, Apple Mac OS X engineer for emergency expertise to fix technical problems that are impacting business productivity but are beyond the comfort zone of your on-hand network maintenance organization. Progent's UNIX, Linux, Solaris, Apple Mac, and CCIE-certified support professionals can interface with your system via the latest remote support technologies that allow them to provide quick and economical evaluation and repair of serious IT problems.
Services Progent's Phone-based Support Specialists Can Provide Your New Jersey Company
Progent network consultants can provide advanced help for an extensive array of UNIX/Linux, Cisco Systems, and Microsoft Windows products and technologies such as:
Remote Expertise for UNIX, Linux, Sun Solaris, and Apple Mac Systems
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based technical service staff can assist New Jersey small businesses with a broad set of IT products and technologies that include network infrastructure, messaging solutions, security expertise for networks and company processes, Windows coexistence with UNIX, Linux, Solaris, or Mac OS X systems, virtual server options for server consolidation and centralized administration, and migration from no-longer supported applications to contemporary environments based on updated versions of UNIX/Linux, Solaris, Mac OS X, or Windows.
Cisco Systems Network Infrastructure and Security Solutions
Progent leads the network support arena for offering fast and economical communication with Cisco CCIEs. Cisco-certified CCIEs are sought-after network engineers who are awarded this advanced certification by completing strenuous examinations administered by Cisco. The vast majority of CCIEs work for large enterprises or nationwide Internet service providers, and as a result their skills are not easily accessible to the general public.
Progent is among the few network service firms that makes sure that CCIEs are available to support small and mid-size organizations. In addition, Progent facilitates quick contact with a CCIE via phone so that you can receive timely help for urgent system problems that are hurting your business but are not within the experience of your usual system maintenance group. Progent's CCIE support experts can connect to your system using secure remote troubleshooting technology to provide rapid and affordable analysis and remediation of critical system anomalies.
Gold Certified Partner for Online Expertise for Windows
Progent's Microsoft-authorized professionals offer remote computer repair and IT help for all MS server and application products. As a Microsoft Gold Certified Partner, Progent can provide your company the services of support professionals who can show you how to integrate, support and manage every Microsoft Windows Server such as Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Biztalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Virtual Server, Project Server, and System Center Operations Manager 2007 and 2005. To read more concerning Progent's services for MS servers, visit Microsoft Netservers Engineering Expertise.
CISM, CISA and CISSP Qualified System Security Specialists
Progent provides you the services of accredited CISM, CISSP and ISSAP security engineers who can deliver a range of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, or Apple Mac OS X environment against attacks or help your business to recuperate promptly from an attack. Security solutions offered by Progent include: extensive security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging system against viruses, spam, and DHA attacks; and offering continual proactive monitoring. To learn more information concerning Progent's security services for small businesses, visit Progent's Professional Expertise for Network Security.
Business Applications Support: Training, Custom Programming, Problem Solving
Progent's Apple Mac consultants can support the creative facets of Macintosh computing by offering consulting services and training in imaging, audio, and video. Progent's support professionals offer help in a variety of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Team offers in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Word, and Excel. For additional information about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.
Call Center Service and Outsourcing
Progent provides a variety of programs for Call Center assistance including UNIX, Linux, Solaris, Apple Mac, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Help Desk Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended mainly for smaller companies who need the immediate availability of a professional Help Desk Call Center with efficient telephone support and the technical depth to escalate trouble tickets, but who have relatively small funds and IT management bandwidth. Progent’s Virtual Help Desk is a seamless supplement to your current Call Center resources. Progent can operate as a primary Help Desk Call Center for your organization, represent an escalation resource for tough network issues, or be ready in overflow situations when your ordinary resources are swamped. Progent's Help Desk Call Center Consulting Services can aid you in building an efficient new Call Center or enhancing your existing one, selecting or programming Call Center application software to address the special needs of your company, or providing temporary personnel to work online in conjunction with your internal Help Desk group during demanding events like software migrations.
Progent is a Microsoft Gold Certified Partner plus a certified Cisco Systems Partner and Progent's Help Desk Call Center team of experienced UNIX, Linux, Solaris, Apple Mac OS X, Cisco and Microsoft experts can give your clients instant communication with a reliable support resource with extensive background in telephone-based support and remote access troubleshooting for small and midsize business information systems. Progent's concentration is on giving the Help Desk Call Center a positive image as a significant contributor to business performance, and Progent's charter is to resolve rather than merely report problems. To read more about Progent's Call Center outsourcing, see Progent's Call Center Services.
Progent's Online Service Tools
Progent has deployed a set of optimized tools, refined during years of use, focused on promoting the most advanced quality of service for providing remote engineering help and repair for small business IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the experts of Progent's Technical Response Center to interface to your network without breaching system security.
Progent's sophisticated customer support database application keeps extensive documentation of all support provided to Progent's clients. Every authorized Progent staff engineer has access to the details of support provided to each customer by any team member. This database of issues and solutions is structured as a readily retrievable internal database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's partnerships with major industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and to manufacturers' in-house technical personnel that allow Progent's online consulting specialists to arrive at the optimal solutions promptly.
Talk to a UNIX/Linux or Cisco Systems Technical Support Specialist Now
To find out how you can get in touch with a UNIX, Linux, Solaris, Mac OS X consultant or a Cisco certified CCIE for urgent online professional support in New Jersey, call 1-800-993-9400 or visit Expert Remote Network Help.
Microsoft Live Communications Server delivers IM and Real Presence as part of an extensible, world-class package offering advanced security, seamless compatibility with other Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from lower costs and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property security with this easy-to-administer, fault-tolerant IM platform. Effective implementations of Live Communications Server require extensive planning and thought before roll out. Progent's Microsoft-authorized professionals can provide the expertise necessary to realize all the advantages of LCS across your whole corporation.
Progent's experts can provide Apple Mac users a variety of services such as desktop support, Apple OS X consulting, Apple Mac integration with Windows environments, Entourage and email help, security services, and one-on-one training. For business environments based solely on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft certified consultants have the experience and depth to deal with the complexity of planning, configuring and maintaining a network environment that is available, safe, efficient and aligned with your company's objectives.
Progent's Sun Solaris family consulting services provide small and mid-size businesses and developers help with administering and maintaining Solaris systems that coexist with Microsoft-powered technology. Progent offers your business contact with Sun Solaris experts, support professionals qualified by Microsoft and Cisco, and security experts with CISA certification. This broad range of expertise offers you an easy single consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux variations including RedHat Linux, SUSE, Mandriva Linux, Debian-GNU, and Slackware Linux.
SQL Server 2008 delivers indispensable, familiar tools to computer professionals as well as to information workers, reducing the difficulty of designing, integrating, administering, and accessing enterprise information and analytical applications on platforms ranging from mobile devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2008 require a network consultant with real-world experience and broad knowledge in planning and building information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
If your business runs a Solaris environment or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-qualified consultants can assist your entire organization in a wide array of security topics including security administration practices, security design and strategies, connection management systems and techniques, applications development security, business processes security, hardware security, communications, network and Internet security, and disaster recovery planning. CISM, CISSP and ISSAP stipulate the core competencies and international standards of performance that information security professionals are required to possess. These accreditations give IT management the confidence that those who have achieved their CISM or CISSP certification have demonstrated the background and theory to offer effective security management and engineering services.
Progent’s Microsoft certified professionals can offer small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid creation of advanced business applications that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. In addition to providing expertise, support and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent's Microsoft-certified consultants can help you analyze the potential advantages of Hyper-V-based server virtualization for your business, conduct pilot implementations to validate Hyper-V's operation with your line-of-business software, evaluate your network and server infrastructure for smooth performance with virtualization solutions, assist you in upgrading to Microsoft Windows Server 2008 and configuring Hyper-V, educate your IT personnel to monitor and administer Hyper-V, provide expert consulting help for enhancing the protection of your virtual machines, design and test business continuity procedures that maximize system availability, and deliver continuing consulting and maintenance including affordable low-cost remote troubleshooting and turn-key Help Desk outsourcing.
E-Mail Guard from Postini offers continually updated spam and virus blocking, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your organization is too small to purchase for a standard Postini license, you can still have the use of Postini’s Perimeter Management services through Progent’s E-Mail Guard antispam and virus defense service program. Progent’s expert email security professionals can show you how to create an email security strategy that incorporates antispam and anti-virus services and policies.
Progent's Virtual Help Desk support services are an integrated expansion of your in-house IT support organization. Virtual Help Desk can include advanced call center features such as a dedicated phone number with customer-specific greeting. Progent will also send calls automatically to staff members who are specifically provisioned and trained to support your account. In addition, Progent's Help Desk professionals can manage trouble tickets from any client trouble ticket software for transparent integration with your internal technical services organization. Benefits of Progent's Virtual Computer Support Helpdesk services include high-end Microsoft and Cisco Help Desk Call Center expertise the moment you call, seamless expansion of your internal support staff, comprehensive help for urgent client issues, and by-the-minute billing.
When conducting consulting projects for enterprise customers, Progent follows a structured methodology based on specified milestones so as to meet financial, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, test models, design tuning, and professional deployment. All phases are documented to provide a comprehensive summary of IT services performed and to help in downstream system support.
Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity downtime, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-site upgrades, Progent has the experience to complete your move rapidly and economically. Progent's Exchange 2007 support, troubleshooting, and consulting services include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server that are in keeping with your business goals.
