For office network systems located anywhere in the state of New Jersey, Progent's Microsoft qualified technical experts can provide remote phone help and remote troubleshooting to fix your network issues fast and affordably. Progent has acquired enterprise-grade expertise, software utilities, and support databases to diagnose and fix computer network problems while avoiding the high cost and delays normally associated with on-site service dispatches.

If your New Jersey company is situated outside of the larger metropolitan areas such as Newark, Jersey City, Paterson,or Elizabeth, your local network support choices may be limited in technical expertise, or not available during a crisis. This results in a office network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís group of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical projects for a broad range of clients. This means you obtain not only the technical competency needed for the job, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

BI Reporting and Analytics Consulting
Progentís BI reporting consultants offer online and on premises consulting to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or enhancing applications to planning and implementing an advanced BI environment. Progent's management reporting experts can help your company to support your current BI system, assist you to upgrade databases and applications from an outdated reporting product to a current solution, and provide custom remote mentoring tailored to your specific needs. Progentís business reporting and analytics professionals offer expertise in all popular BI reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates software deployment across multiple sites, streamlines compliance settings control, keeps track of network assets, guards against company data leakage, provides health monitoring, allows safe end-user self service, and offers a common control mechanism for managing mixed-operating system networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can help your organization with any aspect of planning, implementing, using and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid networks.

Remote Technical Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center provides world-class remote support for Microsoft and Cisco-based systems anywhere in the U.S. Progent's certified engineers have the experience to help you to analyze and solve tough network problems rapidly and cost effectively. The scope of information technology expertise offered by Progent's staff of engineers allows them to escalate even the most difficult issues to the right specialists as necessary. Whether you require occasional phone support and online repair or ongoing access to a Helpdesk Technical Response Center, Progent's consultants can provide your organization with enterprise-level expertise without the cost and management overhead of running a big internal IT group.

Desktop Support Services
Progent's desktop support staff can assist you to set up PCs, laptops, or handheld communicators individually or help your business to design and carry out a large-scale upgrade to a new edition of an operating system or an updated release of a key end-user application. Progent's Microsoft-certified desktop specialists can configure programs from the Office family of productivity software or Microsoft Dynamics financial and CRM programs on your workstations so they interact efficiently with other Microsoft programs, products from popular vendors, database servers, and line-of-business solutions network-wide. For example, Progent can set up Microsoft Outlook on a workstation or laptop to match both the usage pattern of the user and the protection requirements of your business. Progent can also provide on-line and on-site troubleshooting support for workstations.

Cisco Unified CM and Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, is the heart of Cisco's collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express offer a modern IP-PBX by integrating closely with apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can assist with any facet of Unified Communications Manager setup and debugging in areas that include integrating Voice over IP phones and video IP phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, creating Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server.

Broad and Deep Experience with Office Networks
Progentís group of close to 100 networking experts means clients can take advantage of the leverage of over a thousand years of combined background and shared knowledge to fix the most vexing IT issues. Progentís accredited network engineers possess the know-how to identify solutions fast and implement them affordably.

Immediate Help for Urgent Issues
With Progentís urgent online computer support services, your company can receive immediate assistance for problems that are causing lost productivity. Online help does away with the lengthy delay and increased expense associated with on-site network support. For day-to-day administration work, Progentís off-site support engineers can finish the majority of jobs within minutes of a request, rather than forcing you to live with a problem for hours for on-site support to show up.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or onsite NetApp SAN consulting services for NetApp's entire family of SAN products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN environments quickly and affordably following best practices.

After-hours Online Support
Progent's affordable after-hours online support program offers companies 24x7 availability of online technical support from Progent's Technical Response Center (TRC). Support services available outside normal work hours include resolving problems with Windows server products, Microsoft Windows desktop support, assistance with MS Office programs, system backup and recovery, and basic routing and switching support for Cisco technology.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology engineers can provide advanced remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize companies and campus LANs to enterprise data centers and service providers. Progent can show you how to deploy Cisco's quickly improving switch solutions to achieve the speed, scale, availability, virtualization, data protection and manageability required for your organization. To learn about Progent's consulting and support services for Cisco's extensive family of Catalyst switches, refer to Cisco Catalyst switch consulting and support. To find out about Progent's consulting and support for Cisco's Nexus family of switches, see Cisco Nexus switch consulting and support. For information about Progent's support services for Cisco Meraki switches, visit Meraki switches integration.

Security Vulnerability Assessment for Small Businesses
Progent has put together two low-cost service packages intended to enable small businesses to receive a professional network security evaluation from a qualified security consultant. With Progent's External Network Security Inventory Checkup, a security expert administers a comprehensive test of your network from beyond your firewall to uncover possible weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert executes a network scan from a secure computer within your firewall to assess vulnerabilities to inside assaults. Both security inventory services are set up and executed from a secured remote location.

VMware NSX Network Virtualization
VMware's NSX network virtualization technology allows you to create entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly recover the entire virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist you to design, deploy, test and manage a disaster recovery system powered by VMware SRM and VMware NSX.

Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Read about the entire ProSight line of affordable outsourced network management services for small and mid-size businesses.

Microsoft SharePoint Help
Progent's Microsoft-certified SharePoint 2010 engineers and Office SharePoint Server 2007 consultants can assist you to evaluate the business justification for implementing the latest release of SharePoint Server, advise you on the appropriate edition of SharePoint Portal Server for your application, provide setup and deployment services, help you to set up MS SQL Server as a back-end database, optimize your network infrastructure, integrate your standard and customized application programs to operate with SharePoint, design a company-wide security plan that includes portal solutions, and deliver troubleshooting and Contact Center support.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent computer support expert for online or onsite support in , call 1-800-993-9400 or go to Online Network Help.

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