New Jersey Computer Support Services for Office Information Technology Networks: Remote Assistance and Repair
For small office computer networks located within the state of New Jersey, Progent's Microsoft and Cisco certified technical team members can provide phone help and troubleshooting to solve your network problems fast and affordably. Progent has developed top-notch expertise, software tools and support knowledge bases to diagnose and repair IT problems without the high cost and delays normally associated with onsite service visits.
If your New Jersey organization is situated beyond the larger metropolitan areas such as Newark, Jersey City, Paterson,or Elizabeth, your local computer network support options may be limited in skills, or unavailable during an emergency. This results in a office network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progent’s staff of network consultants average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the job, but an expert with field proven methods for applying those skills to provide cost effective network solutions.
Remote Network Administration and Support
Remote support tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus consulting and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Powerful Remote Access Tools
Advanced remote access tools and experienced technicians and consultants combine to enable Progent to solve most IT problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and extensive on-going training.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Fast Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent consultants have over ten years of experience working with the Microsoft family of technologies.
Immediate Help for Urgent Issues
With Progent’s remote network support services, you can get immediate help for issues that are causing network disruption without the long wait for an on-site service consultant. For day-to-day network administration tasks, Progent’s off-site support engineers can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and troubleshooting a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Anti-Virus and Anti-Spam Protection via Managed Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your company mail free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policy.
Experienced with a Wide Range of Business Networks
Progent’s expert certified engineers have provided IT support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world experience on what computer network solutions work and which ones don’t.
Round the Clock Support for Maximum Network Availability
For organizations with mission-critical network applications, Progent offers remote support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring offering, this service can help promote the maximum system availability.
Network Monitoring Expertise
Progent offers a range of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.
Web Development
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
VoIP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
Linux Consulting and Linux/Windows Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux software on a network that includes Microsoft-based servers, desktops and software, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each staff member to each customer. The practice of documenting and archiving service activity results in more effective service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
If you have a company IT system with 10 to 50 network users, Progent's computer outsourcing services free your company from dependence on single freelance service provider while giving you affordable and reliable access to high-quality network expertise. By delivering network support help when you need it, offering advanced expertise for critical applications, offering value-added services such as 24x7 network monitoring, and charging only for services you receive, Progent offers you an economical way for maximizing the business value of your small business information system. Progent is the intelligent way for small organizations to build and support a robust and secure IT network and to have fast access to the experienced help typically restricted to enterprises who can support a sizeable internal IT group.
important characteristics of Microsoft Great Plains software include a modular structure that lets you license just the functionality you need, a standardized architecture built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, enhanced reporting capabilities that permit you to monitor all activities, revenues and spending and sales patterns, compatibility with Microsoft Office to enable access to corporate data, the ability to integrate data from almost any database or desktop software into Microsoft Dynamics GP, and an open architecture that makes it easy to develop custom programs. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Microsoft GP, and can provide experienced Great Plains support professionals to help you turn the advanced features of Great Plains software into a productive business solution.
Progent's certified Windows Server 2000 experts can provide network support and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting offerings include system design, installation, project management, local and remote support, Call Center outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.
The Help Desk service model adopted by Progent gives small and midsize companies an efficient option to reliance on independent service individuals by offering broad technical knowledge accessible to multiple engineering teams, round-the-clock access to emergency assistance, escalation capability to world-class engineers for solving the most difficult problems, support consistency and reliability, quick follow through overseen by seasoned support managers, a variety of convenient ways for initiating support tasks, plus excellent process transparency enabled by trouble ticket tracking and accessible through a web-based portal.
Progent offers customers access to consultants who have earned some of the IT industry's most prized certifications. Progent thinks that customers have the right to know that their computer service consultants have formal training as well as broad practical experience so that Progent's customers can use Progent's service with trust. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly superior vendor help than is offered to non-certified consultants, enabling Progent to offer customers a better level of computer support. In other cases, recognized credentials such as CISSP or ISSEP for network security can help enterprise clients to show compliance with regulatory demands by using the assistance of recognized IT experts.
Progent's Microsoft qualified professionals offer expert consulting for enterprise-wide deployments of Microsoft Exchange Server. Progent's consultants can show you how to plan multi-location Exchange rollouts or upgrades and can supply local personnel to help large companies with installations of Exchange Server in the San Francisco Bay Area or any region served by Progent's engineers.
Linux Phone-based Small Office Computer Consulting Services Software Consulting
Progent offers nationwide remote technical support and troubleshooting services for businesses that operate environments powered by versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Online IT help provides maximum leverage for your IT budget by protecting user productivity and shortening the time billed for network repair services. Sophisticated remote support tools and skilled technicians and engineers combine to enable Progent to handle the majority of IT problems without squandering time and expense by going to your location. In the vast majority of cases your network issues can be remediated by telephone or through a combination of telephone help and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP qualified security specialists to help you with the most difficult system issues.
MS Live Communications Server provides Instant Messaging and presence as part of a scalable, enterprise-grade solution featuring advanced protection, transparent integration with other Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can realize lower costs and improved business efficiencies, enhanced worker productivity, and better intellectual property security with this easy-to-manage, highly available solution. Effective implementations of LCS call for careful planning and thought before installation. Progent's Microsoft-authorized consultants can deliver the skill needed to deliver all the advantages of LCS throughout your entire organization.
Progent provide Bay Area small businesses world-class IT consulting plus remote or in-person troubleshooting for networks powered by Microsoft Windows Server technology and Microsoft's .NET platform including Microsoft Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco qualified IT consulting experts also can provide security consulting for businesses varying in size from the small office to the worldwide enterprise.
