For office network systems located throughout the state of New Jersey, Progent's Microsoft and Cisco authorized technical team members can deliver online help and troubleshooting to solve your computer system problems quickly and affordably. Progent has acquired top-notch expertise, sophisticated tools, and support knowledge bases to diagnose and resolve computer network problems without the high cost and delays normally associated with in-person service visits.

If your New Jersey business is located outside of the larger urban areas such as Newark, Jersey City, Paterson,or Elizabeth, your nearby computer support choices may be limited in expertise, or not available during an emergency. This results in a network environment that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís team of network engineers average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical projects for a extensive range of customers. This means you get not just the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.

Wide and Deep Expertise with Business Information Networks
Progentís group of more than 80 computer network experts means customers can take advantage of the leverage of more than 1,000 years of combined experience and shared knowledge to fix the most difficult network problems. Progentís accredited information technology consultants have the know-how to find fixes fast and implement them affordably.

BI Reporting and Analytics Consulting
Progentís business information reporting experts can provide remote and onsite consulting to assist you with any facet of business intelligence reporting from debugging or enhancing applications to designing and deploying a comprehensive BI environment. Progent's management reporting consultants can assist you to support your existing reporting environment, help you to upgrade reports from a legacy reporting platform to a modern solution, and provide custom online training tailored to your specific requirements. Progentís management reporting professionals can provide experience in the leading business analytics reporting and visualization tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications such as Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving QoS, integrating SIP trunks and CUBE session border controllers, installing ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

Design and Configuration Support for Cisco's Meraki Indoor and Outdoor Wi-Fi Access Points
Progent's Meraki Wi-Fi access point consultants offer online and onsite support services to help businesses of all sizes to design, deploy, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical connectivity, performance, security, manageability and availability for wired and Wi-Fi clients regardless of their mobility or device. (See Meraki switches consulting services.)

Examples of Remote Consulting Services Available from Progent for Cisco Routers
Some of the popular online Cisco router consulting services available from Progent are setting up hostname, IP addressing, routing maps, logging, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and ECN gateways; fixing policy based routing to MPLS, routing maps, and line settings; updating router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel issues; making a network diagram and documenting router setup; plus policy and disaster recovery planning.

The Progent Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab at the QTS Colocation Center in Sacramento, California includes a variety of dedicated servers and network equipment intended to be utilized remotely or on site to facilitate piloting, evaluations, performance testing, troubleshooting, disaster recovery planning, training, and additional purposes to help Progent's clients succeed with large-scale projects.

Part-time Chief Information Officer Support Services
Progent can supply organizations with an IT management professional who can function as a part-time Chief Information Officer. This experienced technology officer can provide long-term direction to help your company to deploy sensible IT products to enhance business operations so they align better with your corporate goals. Your company can develop and implement a well conceived information technology plan without incurring the cost of a full-time senior IT executive. Vital tasks Progent's part-time Chief Information Officer can carry out include growth strategies, planning IT budgets, creating and tracking models for Total Cost of Ownership, analyzing workflows, negotiating contracts with suppliers, defining security and compliance standards, cash flow management, streamlining network management, computer desktop support solutions, patch management, and disaster recovery/business continuity preparedness.

Planning Consulting Support for SharePoint 2013
Progent has been delivering SharePoint support since the initial SharePoint product was released more than a a dozen years, and Progent has the scope of technical knowledge to help businesses of all sizes to plan and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that bring substantial business value to your IT investment. Progent's Microsoft Gold-certified consultants can assist you to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; decide if an in-house, online or hybrid deployment is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can help in individual tasks associated with your SharePoint 2013 migration.

Microsoft SharePoint Consultants
Progent's Microsoft-certified Microsoft SharePoint 2010 specialists and SharePoint 2007 consultants can show you how to evaluate the economic case for implementing the current version of SharePoint Server, advise you on the most sensible version of SharePoint for your application, provide configuration and integration expertise, assist you to set up MS SQL Server as a back-end DBM, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to work with Microsoft SharePoint, develop a comprehensive security strategy that incorporates portal solutions, and deliver maintenance and Call Center services.

Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The current ASA 5500-X Family of firewalls with Firepower Services deliver significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network consultants can help your company to maintain your existing PIX or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, integrate, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Expert Wireless Engineering and Support
Progent's wireless technology consultants have broad backgrounds in the implementation and maintenance of wireless networking technology and can assist you to plan, configure, manage and repair wireless solutions that are secure, robust, scalable, simple to administer and operate, able to handle your critical workloads, and transparently integrated into hybrid cloud environments. Remote and onsite expertise available from Progent span a selection of wireless technologies and include smartphone integration and management, Wi-Fi infrastructure design and installation, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Microsoft Azure Cloud Planning and Integration Consulting Services
Progent's Microsoft Azure integration consultants can assist you with every aspect of Microsoft Azure integration including requirements definition, readiness evaluation, system design, pre-production testing, deployment, automated administration, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to set up and troubleshoot firewall appliances and VPN tunnels so your users can safely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid environment that transparently integrates physical datacenters with Azure services.

Mac OS X Support Services
Progent's consultants for Apple Mac technology can provide Apple Mac users a variety of services such as desktop support, assistance with Apple Macintosh applications, security and connectivity expertise, incorporation with Microsoft-based networks, and custom education. For business networks based solely on Mac OS X or for environments incorporating a mix of Macintosh, Linux, and Windows powered servers and desktops, Progent has the background and depth to handle the complexity of architecting, setting up and managing a network system that is reliable, secure, fast, and aligned with your business goals.

Contact a Progent Computer Support Expert
To find out how you can access a Progent computer support expert for online or on-premises support in , phone 1-800-993-9400 or visit Remote Network Support.

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