For business network systems located anywhere in the state of New Jersey, Progent's Microsoft and Cisco authorized technicians can deliver remote phone assistance and remote troubleshooting to solve your network systems troubles quickly and cost effectively. Progent has acquired enterprise-class skills, sophisticated tools, and support databases to diagnose and resolve network problems without the cost and time delays normally associated with in-person service visits.

If your New Jersey small business is located outside of the larger urban areas such as Newark, Jersey City, Paterson,or Elizabeth, your local network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís staff of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical projects for a extensive range of customers. This means you obtain not only the technical competency needed for the job, but a professional with field proven methods for applying those skills to provide efficient network solutions.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with replication to deliver fast, zero data loss disaster recovery between datacenters that are as far as 185 miles apart from each other. Progent can provide online or on-premises access to a certified NetApp MetroCluster expert who can assist your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you adhere to leading practices for installing your MetroCluster solution by providing help with tasks such as assigning disk pools, determining aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network, and testing your MetroCluster DR solution to verify compliance with information assurance standards and regulatory mandates.

Temporary CIO Support Services
Progent can supply companies with an IT management expert who can act as a temporary or part-time Chief Information Officer. This veteran technology officer can offer strategic direction to assist your company to integrate sensible technology to enhance business operations so they align more closely with your corporate objectives. Your business can develop and install a well conceived IT plan without incurring the expense of a full-time senior IT executive. Vital tasks Progent's part-time Chief Information Officer can carry out include growth strategies, establishing technology budgets, building and tracking models for TCO and ROI, analyzing business processes, negotiating with vendors, establishing security policies, monitoring service level agreements, automating network management, desktop support solutions, patch control, and disaster recovery preparedness.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultantscan provide advanced online consulting to assist companies of all sizes to connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective hybrid environments that can include Windows and Linux systems and apps in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange and Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) endpoint protection solution utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn about the complete ProSight family of low-cost outsourced network management services for small and medium-size organizations.

Progent's Consulting Support for Microsoft SQL Server 2016
SQL Server 2016 introduces major enhancements in speed, scale, data security, high-availability, mobile computing integration, plus integrated analytics and reporting. Innovations include PolyBase for handling relational and non-relational files simultaneously for big data applications, Hadoop support, Always Encrypted mode, Mobile Reports, and centralized control over local and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide online and onsite expertise to assist businesses of all sizes to design, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics ERP, Skype for Business, and SCOM.

Full Portfolio of Security Help
Progent's , CISSP, CISM, and ISSAP certified security consultants can assist you to perform complete security assessments, recover quickly from compromised security, set up firewalls, configure safe mechanisms for remote and mobile access, deploy spam and virus filtering and email encryption, and create a company-wide security plan built around 24x7 automated network monitoring.

Citrix Virtual Desktop Consulting
Desktop virtualization solutions offered by Citrix permit quick set up of new client computers, rapid deployment of new applications, simplified image control, quick recovery from desktop PC breakdown or loss, reduced capital investment in and longer useful life for desktop PCs, predictable high performance, centralized control of security policies, and the ability to keep critical business data from leaving its authorized location. Progent's Citrix XenDesktop engineers and Citrix XenApp specialists can assist your IT staff to assess, test, deploy, administer, and troubleshoot Citrix virtual desktop and application technology and can help you manage and support additional virtualization platforms from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V integration.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting service offers advanced virtualization technology, a world-class data center, plus the support expertise of Progent's Microsoft-qualified consulting team to give small businesses a comprehensive IT outsourcing solution that enhances network dependability and security, eliminates administrative overhead, and saves money. With Progent's Private Cloud Hosting model, the customer owns the data, the OS platforms, and the software applications. Since the environment is virtualized, it can be moved immediately to a new hardware host without time-consuming and chancy reinstallation. With Private Cloud hosting, your business is not kept captive to a specific hosting provider. Learn about Progent's ProSight family of managed IT services for small businesses.

Team Approach to Service and Technical Issue Escalation
Computer networks have grown increasingly complex. At the same time, most small business computer networks include products from many different manufactures. All this makes network integration and support increasingly difficult. It is impossible for even the most experienced individual to have deep knowledge in all facets of computer technology, or broad hands-on experience in the thousands of hardware and software products, models, and revisions that small companies incorporate in their IT systems. Progent follows a team methodology to computer support and depends on subject matter specialists to bring in-depth skills when necessary to fix complex problems effectively, at the least cost to your company.

Progent's Consulting and Training Support for Office Desktop and Office 365
Progent's Office and Office 365 experts can assist companies to integrate Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless productivity solution that provides quick ROI and enables improved business results. Progent can assist your company to integrate Microsoft Office or Office 365 apps with each other and with other key Microsoft technologies including SharePoint, Exchange Server and SQL Server. Progent's consultants can also help you resolve compatibility problems between various versions of Office desktop and offers customized online Microsoft Office and Office 365 training to individuals or groups.

CRISC-certified Risk Management Consultants
The CRISC certification program was established by ISACA in 2010 to verify an IT professional's ability to plan, deploy, and support information system control mechanisms to mitigate network risk. Progent can provide the expertise of a CRISC-certified consultant to assist your company to create and carry out a business continuity plan based on industry best practices promoted by CRISC and crafted to align with your company's risk appetite, business goals, and budgetary guidelines.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a converged voice messaging solution that accelerates collaboration by offering a variety of options for retrieving calls and messages within a framework that is simple to implement and manage. Cisco Unity Connection allows you to read and manage your voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to medium businesses (SMBs) and corporate branch locations with as many as 500 users. Progent's Cisco-qualified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE solution delivers significant competitive advantage.

Expert Support Services for Systems at Colocation Sites
There are several hundred world-class Internet Data Centers in the San Francisco Bay Area and larger metropolitan areas across the U.S., and Progent's colocation consulting team can improve your systemís fault tolerance and performance by helping you choose a remote data center site that meets the specific requirements of your organization including geographic proximity, space, connectivity, affordability, and extra additional features and services. Progentís colocation center IT services are designed for businesses with equipment housed at collocation hosting facilities and requiring on-demand on-premises assistance at the collocation facility plus online support from Microsoft and Cisco qualified experts. Progent offers a selection of co-location center consulting services such as system topology analysis, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of fault tolerant configurations, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning fault tolerant server cluster systems.

System Center Data Protection Manager (SCDPM) Support
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size organizations automatic backup and simplified restore capabilities for Microsoft networks. Data Protection Manager 2016 offers application-aware backup for key platforms like Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can assist you to design, implement, manage, and repair a multi-site backup/recovery solution built around Data Protection Manager 2016. Progent can help you to migrate from a previous version of DPM or from an outdated solution, and Progent can optimize your DPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide remote or onsite support and can provide occasional guidance to resolve challenging issues or provide end-to-end project management support to make sure you complete your SCDPM 2016 deployment on schedule and on budget.

Talk to a Progent Network Support Expert
To see how you can access a Progent computer support expert for remote or onsite help in , call 1-800-993-9400 or go to Remote Network Help.

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