For small office networks located within the state of New Jersey, Progent's Microsoft qualified professionals can deliver remote phone help and troubleshooting to repair your computer network issues quickly and cost effectively. Progent has acquired enterprise-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and repair computer network problems without the cost and delays normally associated with in-person service calls.

If your New Jersey small business is situated outside of the larger urban areas such as Newark, Jersey City, Paterson,or Elizabeth, your local computer network support choices may be limited in skills, or not available during urgent situations. This results in a computer network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís team of expert network consultants average more than 12 years of real-world industry experience, in the trenches of network support, performing a large variety of technical tasks for a varied range of clients. This means you obtain not just the technical know how needed for the job, but an expert with field proven methods for applying that expertise to assist with cost effective network solutions.

ZENO Network Monitoring and Reporting for IP-based Assets
ZENO is Progentís monitoring and management subscription service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of all vital IP-based devices that make up your IT environment. When ZENO detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can impair or crash your IT system.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

Online Consulting for Windows Server 2008 R2
Microsoft Windows Server 2008 R2 represents an important advance in making IT networks more protected and fault tolerant, easier to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent's Microsoft-certified Windows Server 2008 engineers can provide expert, cost-effective online support to help your company get the most from the enhancements built into Microsoft Windows Server 2008 R2 by providing consulting, troubleshooting, training, management, network monitoring, and security expertise.

Microsoft Desktop Virtualization Support
Microsoft's desktop virtualization solutions reduce the effort required for network administrators to deploy applications so that they are consistent across an entire user base, provide the ability to manage access to critical information, and enable fast deployment of new or updated workstations. In Microsoft Windows Server 2008 R2, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure that powers Remote Desktop Services streamlines client connectivity, enhances performance, strengthens security, unifies administration, and offers an almost transparent user environment. Progent's Windows Server 2008 R2 consultants can help you to evaluate the business benefits of Microsoft's desktop virtualization solutions, set up pilot and on-line deployments, improve your network architecture to accommodate virtualized desktops effectively, evaluate and remediate security problems, and educate your IT managers to utilize industry best practices to achieve maximum payback from client virtualization.

Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), originally branded CallManager, functions as the core of Cisco's communications and collaboration solution. Unified CM and Unified CM Express (CME) offer a location-independent IP-PBX solution by integrating with apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any facet of CUCM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE support, designing UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Offsite DPM-based Backup Service
Remote data backup is a vital part of any serious disaster recovery plan. Progentís affordably priced Offsite Data Protection Manager Backup Service combines the power of Data Protection Manager with the world-class security facilities of the QTS (formerly Herakles) Internet Data Center in Sacramento, California to provide ongoing, non-disruptive backup for up to 2.5TB of data from one or more of your Windows-powered servers. Progent's service package includes all configuration, support, and tracking needed for a complete offsite backup system.

Amazon Web Services (AWS) Planning and Integration Consulting Services
Progent's Amazon AWS cloud planning and integration experts can provide affordable remote consulting to assist companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to deploy cloud-centric or hybrid networking models that seamlessly integrate Amazon AWS cloud services. Progent offers occasional support or Progent can provide comprehensive project management outsourcing to help you move smoothly to the Amazon AWS platform.

Expert Wireless Consulting and Support
Progent's wireless solutions consultants offer wide-ranging backgrounds in the integration and support of wireless networking technology and can help you to plan, deploy, manage and repair wireless solutions that are secure, robust, expandable, easy to administer and use, ready to handle your vital applications, and transparently incorporated into hybrid cloud environments. Remote and on-premises Consulting services provided by Progent cover a variety of wireless technologies such as smartphone integration, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

Cisco IOS software Update Consulting
If you incorporates Cisco appliances, you may be running an old release of IOS, the control software used in most Cisco router as well as current Cisco switches. Cisco often publishes updates to IOS to correct bugs, plug security vulnerabilities, or add functionality. However, upgrading Cisco IOS and other Cisco operating systems can be tricky, depending upon your Cisco appliance and your network infrastructure. For example, there may be limited local RAM that could cause a new OS release to operate incorrectly. Progent's Cisco CCIE-certified network engineers offer a wide selection of support services related to upgrading Cisco IOS software or any other Cisco control software such as IOS EX or CallManager. Progent's consultants can run inventories of your Cisco software, recommend appropriate updates, prepare Cisco appliances, transfer images, activate and verify your Cisco software, optimize throughput, resolve issues, and teach your network support managers how to get the benefits of all significant new features.

Configuration Support for Lync 2013
Lync Server 2013 allows organizations of all sizes to build a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with application sharing and whiteboard, as well as IP and PSTN calling enabled for a wide range of desktop and mobile devices. Progent's Microsoft-certified Lync Server 2013 experts can help your company to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your current and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your IT team and end users. Progent has in-depth expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications such as Outlook clients, Excel and PowerPoint. If you are currently using Microsoft Lync Server, Progent's Microsoft Skype for Business consultants can help you to plan and carry out an efficient migration to Skype for Business.

Planning and Migration Support services for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning and migration experts can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's experts include ROI estimates, project management, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile management, teleworker connectivity, data and identity security, automated provisioning and management, infrastructure optimization, Wi-Fi support, business continuity planning, webinar training for IT support staff and users, and ongoing consulting support.

Citrix Certified XenServer Consulting Services
Progent's Citrix certified XenServer consultants can help your company to evaluate the strategic benefits of XenServer as well as additional Citrix platforms, and can assist your IT organization to plan, test, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition assess your current XenServer environment and show you how to optimize resource utilization, performance, security and compliance, availability, and recoverability.

Contact a Progent Network Consultant
To find out how you can contact a Progent computer consultant for remote or onsite help in , phone 1-800-993-9400 or go to Remote Computer Support.














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