New Mexico Computer Network Technical Support

If your New Mexico company is situated beyond the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network support options may be limited in technical expertise, or not available during urgent situations. This can result in a network environment that is unpredictable or causing wasted time due to technical issues persisting for too long. Progent’s team of network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a diverse range of clients. This means you get not just the technical expertise needed for the job, but an expert with field proven methods for applying those skills to deliver efficient network solutions.

Cisco Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, originally known as CallManager, functions as the foundation of Cisco's collaboration platform. Unified CM and Cisco Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating closely with unified messaging applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM consultants can assist with any facet of Unified CM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and video phones, designing dial plans, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing UCS server failover systems for survivability, and integration with Exchange and Skype for Business.

Progent is a Certified Microsoft Partner
Progent has been authorized by Microsoft as a Certified Partner, a qualification awarded only to the top tier of businesses that operate closely with Microsoft, have proven their IT skills, and have confirmed customer references. Microsoft-certified Partners are required to maintain large staffs of Information Technology professionals who have undertaken extensive certification testing. Microsoft Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and piloting purposes.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software provisioning at scale, simplifies security and compliance settings control, inventories network resources, guards against company data leakage, provides health reporting, allows secure self service, and offers a single control mechanism for managing mixed-OS ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can assist you with any facet of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid networks.

Microsoft Windows 8.1 Migration and Integration
Progent's Microsoft-certified Windows 8.1 consultants can deliver a range of technical services to help companies of any size to install, manage, and troubleshoot IT systems that incorporate desktops, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can help create test labs to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 migration plans based on proven methodologies. Progent's consultants can also provide Windows 10 planning and migration support.

Temporary CIO Support Services
Progent can supply companies with an information management professional who can function as a part-time CIO. This veteran IT executive can provide strategic direction to help your company to deploy appropriate technology to enhance business processes so they align more closely with your corporate goals. Your business can develop and install a well thought out information technology strategy without incurring the expense of a full-time senior IT executive. Key services Progent's part-time Chief Information Officer can perform include strategic planning, rationalizing technology budgets, building and tracking models for ROI, analyzing workflows, negotiating contracts with suppliers, establishing security and compliance standards, business impact analysis, streamlining data center administration, computer desktop management solutions, software revision management, and disaster recovery/business continuity planning.

Network Support for Local Governments and School Districts
Progent has a long background providing a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing expert online IT support and has delivered IT solutions to organizations in all 50 states. Progent's remote IT consulting for local governments eliminates travel costs and resolves issues more quickly than onsite service calls.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Cisco Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

Best Practices Followed by Seasoned Engineers
Many organizations situated away from cities with ample expert engineers utilize less qualified or unseasoned local consultants for critical computer network support. This can produce a network that is undependable or unproductive. Progent’s team of Microsoft and Cisco qualified engineers average over a decade of real-world industry background, in the front lines of IT support, performing a wide array of technical tasks for a broad selection of customers. This means that with Progent you get not only high-level computer network skills, but an engineer who follows computer industry best practices in using that knowledge to solve actual information network problems successfully and in a consistent fashion.

Office Access Software Programming
Progent's Microsoft Office Access consultants offer affordable online consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and offers expert support for application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored online training for Office Access application development and database management.

Data Backup and Recovery Expertise
Progent's data backup experts can provide support for a broad array of utilities and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops plus laptops and smartphones. Progent offers help for leading data protection products including Acronis Backup and Recovery, Altaro VM Backup, Barracuda Backup and disaster recovery, Symantec Backup Exec, BackupAssist, CrashPlan, DoubleTake Availability, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and FLARs. Progent can help your company to deploy, enhance, or maintain backup solutions for a variety of topologies including local, remote, cloud-based, or hybrid.

Comprehensive Reporting of Services Provided
Progent produces complete and meaningful reports of all support work to make sure customers don’t ever feel like a hostage to their IT service organization. Progent sends e-mail documentation of support activity immediately after completion of each support interaction, and also encloses a hard copy along with monthly billings. Comprehensive network support reporting makes it less risky for customers to transfer to a new support provider or assume more service responsibilities in house. Complete service documentation also give IT managers the information required to evaluate maintenance services and develop better informed network expense projections.

MS Dynamics GP Support
Progent can provide a Dynamics GP (formerly Great Plains) technical professional to help your company to maintain and enhance your Microsoft Dynamics GP-powered management information solution. Progent can also assist you to architect and deploy a smooth Microsoft Dynamics GP upgrade from a legacy accounting package so that you preserve your information, improve your security, improve your reporting and analytics, leverage Microsoft Office support, and reduce network disruption by designing and completing an efficient upgrade strategy.

Progent's Cloud Integration Services for Microsoft Windows 2012 R2 Server Essentials
Windows Server Essentials is a value-priced, versatile platform that allows small businesses to transition from the traditional stand-alone on-premises datacenter to the contemporary hybrid computing model that includes on-premises and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consultants offer budget-friendly remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the possible business advantages of migrating to Essentials and adopting a hybrid on-premises/cloud model for your network ecosystem. Progent can provide comprehensive project management so you can design and carry out a smooth migration to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises Exchange and Microsoft Azure integration support.) Progent can also provide continuing consulting help, troubleshooting, and customized training.

Planning and Support Expertise for SCOM 2012
Progent's Microsoft-certified SCOM 2012 consultants have over 10 years of background planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also assist you to import and tune SCOM 2012 management packs based on best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises technical support to assist you to remediate critical problems uncovered by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager expertise to help you to migrate cost-effectively from SCOM 2012 to SCOM 2016.

Contact a Progent Computer Support Expert
To see how to contact a Progent computer consultant for online or onsite support in , phone 1-800-993-9400 or visit Online Computer Help.