New Mexico Network Technical Support

If your New Mexico business is situated beyond the larger metro areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby network support options may be limited in expertise, or not available during a crisis. This can result in a network that is unusable or causing wasted time due to technical issues persisting for too long. Progent’s team of field proven network engineers average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a extensive range of customers. This means you obtain not just the technical know how needed for the job, but a consultant with proven methods for applying those skills to deliver affordable network solutions.

Strategically Headquartered in Silicon Valley, Northern California
Progent is headquartered in the heart of California’s Silicon Valley, a region respected globally for innovation, technology leadership, and world-class computer network engineers. Cisco is headquartered in San Jose and Microsoft’s Silicon Valley operation is Microsoft’s biggest outside Redmond. Other major high-tech companies headquartered in the Silicon Valley / San Francisco region include Google, Apple, Intel Corporation, Yahoo, Symantec Corporation, Sun, Juniper, and Oracle. This is also the site of some of the top ranked universities in the United States. Progent has assembled a first-class collection of Microsoft qualified experts and Cisco CCIE network engineers from this sizable talent pool to make up the nucleus of Progent’s worldwide team of information technology consultants.

Full Array of Security Services
Progent's , CISSP, CISM, and ISSAP certified security engineers can help you to perform comprehensive security evaluations, recover rapidly from compromised security, set up firewalls, configure secure techniques for off-site and mobile connectivity, deploy spam and virus protection and email encryption, and create a company-wide security strategy based on round-the-clock automated monitoring. Progent's ProSight family of managed security monitoring and management services includes ProSight Active Security Monitoring for behavior-based threat detection and ProSight Enhanced Security Protection for unified endpoint security.

Citrix Virtual Desktop Engineering Support
Progent's Citrix virtual desktop consultants can assist your business to design, install, administer, and troubleshoot a virtual Windows application delivery and management system by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can help you optimize your infrastructure for delivering server and client-side applications, and Progent's datacenter support experts can help you to manage and maintain an off-site datacenter that offers high availability, enhanced security, and rapid recovery. Progent's Citrix technology experts can also assist you manage and support additional virtualization platforms from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V support.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help businesses to configure Progent's ProSight Email Guard Security Gateway to enforce specified content policies for scanning the content of email messages and attachments and preventing users from sending sensitive or inappropriate information or spam-like messages. ProSight Email Guard's email content filtering solutions can also help your business avoid reputation loss and keep compliant with industry privacy standards and regulatory mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn more about Progent's complete ProSight portfolio of affordable network monitoring and management services for small and mid-size organizations.

Unified Communications Manager and Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, operates as the center of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified CM Express (CME) offer a location-independent IP-PBX by integrating closely with unified messaging applications such as Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of CUCM setup and debugging in areas such as integrating Voice over IP phones and video IP phones, reviewing dial plans, configuring SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, designing UCS server failover systems for survivability, and integration with Exchange Server and Skype for Business.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.

Data Backup/Restore Consulting Services
Progent's backup consultants offer support for a broad range of utilities and services that deliver solutions for backing up Windows, Mac, and Linux/UNIX servers and desktops plus notebooks and handhelds. Progent supports all major backup platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Backup Exec, BackupAssist Software, CrashPlan, and Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized businesses as a low cost outsourced service for reliable backup/disaster recovery.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to validate the skill of computer security experts. GIAC certifications are acknowledged by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer support for any of the security disciplines addressed within the GIAC accreditation such as auditing network vulnerability, security incident management and response, traffic analysis, web-based application security and SIEM solutions for compliance with regulatory mandates for reporting events.

Microsoft Exchange 2013 Migration Support
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important innovations plus a redesigned structure. These improvements favorably impact vital facets of IT including ease of administration, availability, security, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can provide remote or onsite support to help you manage, tune and troubleshoot your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in an on-premises, cloud-based, or hybrid deployment.

Team Approach to Service and Technical Problem Escalation
Information networks have become increasingly sophisticated. At the same time, typical small office computer networks incorporate solution from dozens of different suppliers. This makes network integration and maintenance increasingly difficult. It is unfeasible for even the most experienced engineer to have deep knowledge in all areas of information technology, or extensive practical experience in the enormous range of hardware and software brands, versions, and revisions that small businesses incorporate in their IT networks. Progent follows a collaborative methodology to computer consulting and relies on application specialists to bring high-level knowledge when needed to solve complex technical issues efficiently, at the least expense to you.

Microsoft Active Directory Planning and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have extensive experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted AD objects, removal of evaluation application configuration objects in production AD environment, and fixing of unsuccessful setups of AD and AD-integrated software. Progent is also skilled in working with “expert only” AD tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address key issues such as Active Directory naming conventions, hierarchical structure, IT management structure, utilization and design of group policy objects, plus protection and monitoring specifications. Progent can also evaluate the impacts of server and service configurations on capability and speed. Progent can assist businesses to plan and implement deployments of Active Directory Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.

Progent's Cloud Integration Services for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small organizations to transition from the traditional stand-alone on-premises datacenter to the new hybrid computing paradigm that combines local and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants offer budget-friendly remote consulting and technical support for Windows Server Essentials. Progent can help you to evaluate the potential business benefits of moving to WS 2012 R2 and implementing a hybrid on-premises/cloud model for your network ecosystem. Progent offers full-service project management so you can design and carry out an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange deployments and Azure integration consulting services.) Progent also offers as-needed consulting, technical support, and customized training.

Talk to a Progent Network Consultant
To learn how to access a Progent computer consultant for remote or on-premises help in , call 1-800-993-9400 or visit Online Network Support.