New Mexico Network System Technical Support for Small Office Computer Systems: Online Phone Support and Repair
For business network systems located in the state of New Mexico, Progent's Microsoft and Cisco certified engineers can provide online support and troubleshooting to solve your network systems issues fast and affordably. Progent has developed top-notch skills, software tools and support databases to troubleshoot and resolve computer network problems without the high cost and delays normally associated with onsite service dispatches.
If your New Mexico company is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby network support options may be limited in skills, or unavailable during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progent’s group of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a extensive range of technical projects for a diverse range of clients. This means you obtain not only the technical competency needed for the job, but a professional with proven methods for applying that expertise to provide excellent network solutions.
Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded only to the highest class of businesses that work closely with Microsoft, have demonstrated IT expertise, and have verified client references. Microsoft Gold Certified Partners are required to maintain large staffs of IT experts who have undertaken extensive certification testing. Microsoft Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and study purposes.
VPN Access for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
World-class Cisco Help from Experienced CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and debugging a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for rapidly creating multi-vendor solutions.
Immediate Support for Urgent Problems
With Progent’s remote support services, you can get immediate help for issues that are causing lost productivity without the lengthy wait for an on-site service technician. For day-to-day network administration work, Progent’s online support consultants can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Sun Solaris Consulting
Progent offers your company access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
Network Monitoring
Progent offers an assortment of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies problems before they can disrupt your network.
Expert Network Services for Internet Data Centers
Progent provides remote support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center worldwide. Progent’s long experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in Northern California, and is fully supported remotely.
Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your server support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network free of stressful and expensive service disruptions.
Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the experience or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
VoIP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you choose and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Progent’s Cisco-certified network experts offer professional PIX Firewall support services encompassing design, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack security, and safe connectivity services. Extending from small, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, performance and availability for information environments of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPSec VPN connectivity, intelligent access services, and flexible management tools. Progent’s network consultants can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's Sun Solaris platform support experts offer small and mid-size businesses and developers assistance with managing and supporting Solaris environments that operate with Microsoft-based networks. Progent offers your business access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of expertise offers you an easy one-stop source to help you build and maintain a secure and robust cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE, Mandriva Linux, Debian-GNU, and Slackware Linux.
Microsoft Virtual Server, run on the Windows Server operating system and powered by software originally produced by Connectix, delivers the performance needed to carry out server consolidation, application upgrade, and server isolation tasks through virtualization technology in an enterprise-class IT environment with advanced expandability, manageability, and availability. Microsoft has targeted Virtual Server at businesses wishing to improve operational efficiency in software development and piloting, migration from outdated line-of-business software, and server consolidation. Progent's certified Virtual Server consultants can assist your IT staff to evaluate and deploy Microsoft Virtual Server 2005.
Progent has agent arrangements with several of the communications industry's top data/voice carriers and can offer your small business the same communications bundles you can get by dealing direct. Progent can also show you how to select the service packages that make the best sense for your organization and can deliver professional consulting expertise to help you incorporate your data and voice services into a cohesive system that optimizes the business value of your computer network. Service providers whose services are available through Progent include AT&T, Speakeasy, and New Edge Networks.
Progent's certified consultants offer technical help and IT consulting services for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange Server 2003 include planning, installation, project management, local and remote troubleshooting, Help Desk Call Center support, certified security consulting, and full-service IT outsourcing.
Progent's compensation structure is built on revenue sharing, so similar to being a freelance contractor, your income is entirely tied to your work effort. Certain of our support staff focus on quality of life and elect to consult at an easy pace, using our self-determined schedule to follow personal pursuits like hiking, car racing, snow boarding, fishing, vacations, or sharing private time with family and friends. Other consultants take advantage of the chance to make major dollars via lots of effort and long hours. Progent completely encourages either side of the spectrum and everything in the middle.
Progent offers the support of CISM qualified security consultants. The Certified Information Security Manager organization describes the core competencies and global standards of skill that IT security professionals are required to master. It provides executive management the confidence that consultants who have earned their CISM credential possess the experience and capability to provide efficient security administration and support consulting.
Progent's UNIX platform consulting services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with a convenient single source to help you create and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.
Progent’s Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP 9.0. Microsoft Business Solutions Great Plains is a Microsoft accounting package and business management solution built, like all Microsoft accounting tools, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP 9.0, the most recent version of Microsoft financial products in the Microsoft Great Plains Accounting family, provides an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Great Plains is simple to deploy and integrate, and with its modular design you can purchase only the functions you currently require, with the option to add clients and increase functionality in the future. Progent’s Microsoft Great Plains Software consulting engineers can show you how to deploy, configure and administer Microsoft Dynamics GP 9.0 and also earlier versions of Great Plains including Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
For small and midsize business IT systems, managing and coordinating virus detection with disaster recovery as well as the preparartion for recovering critical information assets after a serious attack requires a continual struggle that entails a variety of software utilities, procedures, and policies. Progent’s CISSP and CISM certified consultants can help you with network security and virus defense at any level, from security assessments to designing a comprehensive security strategy. Progent’s security support services feature economical hourly or contract support to help clients install and maintain secure small company information systems based on Windows and Cisco Systems solutions. Progent supports information security products from all leading security protection companies such as Cisco Systems PIX Firewall, Computer Associates, Juniper, Checkpoint, Trend Micro, Sonicwall, Neoteris, and Watchguard. Progent’s computer security support specialists can provide help in physical security, mobile security, operations security, hardware security, applications development security, security infrastructure, security management practices, security design, security assessment, and network security auditing. Progent can also help with telecommunications, network and Internet security, access control systems and processes, disaster recovery planning, information backup, and cryptography.
Progent's Microsoft-certified consultants have more than a decade of experience delivering email, digital messaging, and email and telephony combination support for small companies and large enterprises. Progent offers economical Microsoft Exchange Serve support to strengthen email and virus protection, configure fault tolerant email environments, and facilitate off-site and mobile email connectivity. Progent’s Exchange consulting services can help you in planning and carrying out a move from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Exchange 2003 Server. In addition offers XP and Vista client-side Microsoft e-mail support for Exchange and Outlook and can show you how to configure Microsoft Outlook 2000 and Outlook Web Access (OWA). For email virus protection and spam filtering, Progent supports Postini's heuristic rules analysis and Trend Micro's security products. Progent is an authorized Postini aggregator. As a Postini reseller, Progent can help small businesses benefit from Postini’s corporate-class anti-spam solution.
MS Dynamics GP 10.0 software is a comprehensive business management solution that unifies data and operations across your company, interfaces easily with other solutions, and connects workers, clients and vendors unrestricted by time or place. Created for small to mid-size businesses, MS Dynamics GP 10.0 provides capability for accounting, management reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail, and online business services. Progent can show you how to install and maintain a robust, secure computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your business exploit the full power of Great Plains Release 10.0.
