For small company networks located throughout the state of New Mexico, Progent's Microsoft certified engineers can deliver phone help and troubleshooting to solve your network issues fast and cost effectively. Progent has developed enterprise-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and resolve IT problems without the high cost and time delays associated with onsite service calls.

If your New Mexico business is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local computer support options may be limited in technical capability, or unavailable during an emergency. This results in a network that is unusable or causing wasted time due to technical problems continuing for too long. Progent’s staff of seasoned network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a large range of technical projects for a varied range of clients. This means you get not only the technical expertise needed for the task, but an expert with field proven methods for applying those skills to deliver cost effective network solutions.

Progent's Online Consulting, Development and Training Services for Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad range of remote support services to help you to design, develop, test, deploy, manage, and debug business applications based on any release of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can help you to migrate your legacy Excel solutions to the newest releases of Excel, support Excel on iOS and Android mobile devices, and fix compatibility issues between different releases of Office Excel. Progent offers as-needed support to organizations looking for a fast solution to a stubborn problem associated with Excel and Progent also offers comprehensive project management support for migrating or developing mission-critical application software based on Excel. Progent's cost-effective online training for Excel can be custom tailored to address the special requirements of individuals or teams.

ProSight DPS Managed Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery offers small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about the entire ProSight portfolio of value-priced network monitoring and management services for small businesses.

SQL Server 2012 Integration
Progent can provide the support of certified SQL Server 2012 consultants and seasoned database application developers, DBAs, project managers, network infrastructure architects, business continuity planning specialists, and data security professionals to help your business to maintain your SQL Server 2012 environment and define a cost-effective and secure network infrastructure that helps you realize the full strategic benefit of SQL Server 2012. Progent can also assist your company to upgrade to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Temporary Chief Information Officer Services
Progent can supply businesses with an IT management professional who can serve as a temporary or part-time CIO. This experienced IT officer can provide long-term direction to assist your company to deploy appropriate technology to enhance business operations so they align more closely with your business goals. Your business can create and implement a well conceived information technology strategy without absorbing the cost of a full-time Chief Information Officer. Critical tasks Progent's temporary CIO can carry out include growth strategies, rationalizing technology budgets, building models for ROI, reengineering workflows, negotiating with vendors, defining security policies, monitoring service level agreements, streamlining data center management, desktop support solutions, software revision control, and disaster recovery preparedness.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for scanning the content of outbound email messages and attachments and blocking the transmission of confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid reputation loss and stay compliant with industry privacy standards and government requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Read about Progent's entire ProSight series of affordable outsourced network management services for small and mid-size businesses.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out about Progent's ProSight portfolio of managed services for small and mid-size organizations.

Affordable Computer Support Solutions
Many small businesses rely on flawed metrics when shopping for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take many times longer to perform the identical job than a seasoned IT expert. For example, billing 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly designed or implemented network infrastructure that is unstable and hard to administer or upgrade can cost a small business many times more than its initial price due to lost productivity. Progent's client testimonials from satisfied companies throughout the U.S. indicate the effectiveness of Progent's support model and the expertise of Progent's staff of engineers.

Expert Wireless Engineering and Support Services
Progent's wireless technology consultants have wide-ranging expertise in the implementation and maintenance of wireless networking technology and can help you to plan, configure, administer and troubleshoot wireless solutions that are compliant, resilient, expandable, simple to administer and use, able to handle your vital workloads, and transparently incorporated into hybrid cloud networks. Online and onsite Consulting services offered by Progent span a selection of wireless technologies and include smartphone and tablet management, Wi-Fi network infrastructure design and deployment, wireless site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

Cisco IOS software Upgrade Support
If your network includes Cisco routers, you could be using an outdated release of Cisco IOS, the network OS used in most Cisco router as well as current switches from Cisco. Cisco frequently provides upgrades to IOS to fix problems, shore up security weaknesses, or add functionality. Unfortunately, upgrading IOS and other Cisco OS platforms can be tricky, depending on your Cisco device and your network environment. As an example, there could be limited internal Flash storage that might cause a new OS release to operate improperly. Progent's Cisco CCIE-certified consultants can provide a wide selection of support services associated with updating Cisco IOS software or any Cisco OS such as CatOS or CallManager. Progent's consultants can perform inventories of your Cisco software, propose appropriate updates, provision Cisco devices, transfer images, configure and test your Cisco software, tune performance, troubleshoot issues, and train your IT managers how to take advantage of any important new features.

Microsoft Dynamics GP Consultants
Progent can provide a Microsoft Dynamics GP (Great Plains) technical expert to assist your company to support and improve your Microsoft Dynamics GP-based management information system. Progent can also assist you to design and implement an efficient Microsoft Dynamics GP upgrade from a legacy system so that you preserve your information, enhance your security, improve your reporting and analytics, take full advantage of Microsoft Office support, and reduce network disruption by designing and adhering to an efficient migration plan.

Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup provides small businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted environments and also supports cost-effective backup to Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery options for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is an Altaro partner and offers a broad array of services to assist you to design, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup. To read more, go to Altaro VM Backup Consulting Services.

Talk to a Progent Network Consultant
To learn how to access a Progent computer support expert for remote or onsite expertise in , phone 1-800-993-9400 or go to Online Computer Help.














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