For small office networks located throughout the state of New Mexico, Progent's Microsoft certified technical team members can provide phone support and troubleshooting to repair your computer network troubles fast and affordably. Progent has acquired enterprise-level expertise, software utilities, and support databases to identify and fix computer network problems without the cost and time delays associated with on-site service calls.

If your New Mexico company is situated beyond the larger metropolitan areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local computer network support choices may be limited in technical capability, or unavailable during urgent situations. This results in a computer network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progent’s group of network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical projects for a varied range of customers. This means you obtain not only the technical skills needed for the task, but an expert with proven methods for applying those skills to assist with excellent network solutions.

Oracle Database Administration Services and Software Development
Progent offers help from an Oracle consultant for Oracle database administration expertise or an Oracle software developer for building RDBMS applications. Progent's Oracle DBAs can help you to simplify key Oracle database management tasks including performance tuning, backup and restore strategies, and information protection. Progent's Oracle application developers can assist your company to design, tune, enhance, or migrate Oracle programs based on PL/SQL. Progent has skill with SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize existing SQL programs using Oracle's SQL Tuning Advisor.

IT Support for Local Governments and School Districts
Progent has a long background providing a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the industry’s pioneers in delivering advanced remote IT support and has delivered IT solutions to organizations in all 50 states. Progent's remote IT consulting for local governments saves travel expenses and solves issues faster than onsite service calls.

BI Reporting and Analytics Consulting and Development
Progent’s BI reporting experts offer online and onsite consulting to help your organization with any facet of business intelligence (BI) reporting from troubleshooting or modernizing reports to planning and deploying an advanced business intelligence environment. Progent's management reporting consultants can help your company to support your current BI environment, help you to migrate databases and applications from an outdated reporting platform to a current solution, and provide as-needed online mentoring to meet your specific requirements. Progent’s management reporting and analytics consultants offer experience in the leading business analytics reporting and visualization platforms including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Builder.

ZENO Monitoring and Management for IP-based Assets
ZENO is Progent’s network monitoring and management subscription service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of all critical IP-based assets that make up your entire network environment. When ZENO detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt or crash your network.

Easy Sign-on and Billing Structure
Progent makes it easy to become a customer. Progent requests no complicated contracts, no minimum commitments, no retainers, and no minimum job fee for services provided during regular business hours. All consulting time is fully documented and invoiced to the actual minutes utilized. By-the-minute invoicing eliminates scenarios in which clients are charged big dollars for quick fixes. Your company is charged exclusively for the services you are provided.

Design and Deployment Support for Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki Wi-Fi AP consultants provide remote and onsite support services to help organizations of all sizes to plan, install, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can assist you to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology including switches, ASR routers and firewalls to build a cohesive network infrastructure that provides identical connectivity, responsiveness, security compliance, manageability and availability for wired and wireless users irrespective of their mobility or computing device. (See Cisco Meraki switches consulting and troubleshooting services.)

PC Desktop Consulting and Support Services
Progent's desktop support team can help your company to set up PCs, laptops, or handheld communicators individually or assist you to design and execute a mass migration to a new edition of an OS or an updated release of an important desktop program. Progent's Microsoft PC consultants can install programs from Microsoft's Office line of end-user software or Microsoft Dynamics accounting and CRM programs on your client PCs so they integrate efficiently with all Microsoft programs, software from third-party publishers, SQL databases, and key solutions throughout your network. As an example, Progent can configure Microsoft Outlook on a desktop or notebook to support both the usage profile of your employee and the security policies of your company. Progent can also provide on-line and in-person technical support for workstations.

Live Online Seminars for Desktop Apps
Progent offers live online education for a range of desktop programs and operating systems including Excel, Word, Publisher, Outlook, Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and Windows 8. Live online training offers all the advantages of conventional classroom sessions, such as instant interaction between clients and trainers, but avoids the expenses of travel and the hassle of attempting to synchronize the schedules of many trainees.

Microsoft Dynamics NAV Consulting
The most recent edition of MS Dynamics NAV offers powerful new features including specialized Role Centers, enhanced BI and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV consulting experts offer programming, configuration and troubleshooting support to help your company to get the most from Microsoft Dynamics NAV. Progent’s engineers can assist you to connect MS Dynamics NAV to other services and applications. In addition, Progent can assist your organization to create and utilize databases so you can enhance your understanding of your business, attract more customers, refine your marketing strategies, and form successful partnerships.

Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center (TRC) is committed to delivering the best quality of online computer support services available for both urgent and non-critical issues. For emergency issues that impact multiple users, vital personnel, or a mission-critical application, the Technical Response Center can respond in less than an hour. For standard issues, the TRC will within two hours. Regardless of criticality, your ticket will be created promptly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on each corrected problem to verify you are satisfied with the outcome and ready to close out the trouble ticket. Learn more details about Progent's TRC Customer Commitment.

Wireless VoIP Phone Solutions
Integration of Cisco's wireless VoIP phones usually requires that IT teams configure and optimize many components of your Wi-Fi infrastructure such as APs, routers, wireless LAN controllers, and call management tools. Progent's wireless VoIP phone configuration and troubleshooting experts can provide online and on-premises assistance to help you build and administer a Cisco wireless IP phone solution by providing integration services that can range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

Progent's Consulting Services for SQL Server 2014
SQL Server 2014 includes major improvements in key areas such as speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works seamlessly with all workloads including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises services that include system design, configuration, administration, troubleshooting, and software development expertise to help organizations of any size to achieve maximum business value from their SQL Server 2014 deployment. If you are already running SQL Server 2014, Progent can assist you to carry out a smooth migration to Microsoft SQL Server 2016.

Remote Server Monitoring with System Center Operations Manager
Progent offers an assortment of network support packages built on Microsoft System Center Operations Manager. Progent's automated, round-the-clock server monitoring makes your computer network support proactive rather than reactive. By anticipating potential problems before they cause system downtime, Progent's server monitoring can keep your network safe from untimely and costly service interruptions.

SharePoint Server Consultants
Progent's Microsoft-certified SharePoint 2010 developers and Office SharePoint Server 2007 experts can assist you to evaluate the business justification for deploying the latest release of Microsoft SharePoint Server, consult with you on the appropriate version of SharePoint Portal Server for your circumstances, offer configuration and deployment services, assist you to set up MS SQL Server as a supporting database manager, optimize your network infrastructure, integrate your standard and custom application programs to work with SharePoint, design a company-wide security strategy that incorporates portal solutions, and deliver maintenance and Contact Center support.

Talk to a Progent Network Support Expert
To learn how to access a Progent network consultant for remote or onsite support in , phone 1-800-993-9400 or visit Online Network Help.













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