For small office computer networks located anywhere in the state of New Mexico, Progent's Microsoft certified professionals can deliver online help and remote troubleshooting to solve your computer system problems fast and affordably. Progent has developed enterprise-grade expertise, advanced software utilities, and support databases to diagnose and repair network problems while avoiding the high cost and time delays associated with in-person service visits.

If your New Mexico small business is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network systems support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of field proven network engineers average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a broad variety of technical projects for a varied range of customers. This means you obtain not just the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with efficient network solutions.

MySQL Database Application Programming and Database Administration Support
Progent's MySQL application programmers, database architects, and DBAs can provide cost-effective online DBA or application development services and can help organizations of any size to integrate and manage MySQL in a robust IT infrastructure that offers advanced speed, scalability, and protection. Progent also has experience assisting companies port applications from an Oracle environment to MySQL.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer affordable online consulting to assist you to design, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you through specific technical bottlenecks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you create or support a highly available, secure and scalable infrastructure that aligns with your computing model. Progent also offers online and on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the strategic value of your IT network.

Best Practices Applied by Seasoned Consultants
Many businesses located away from areas with ample expert engineers utilize less qualified or unseasoned local consultants for vital IT support. This can result in a system that is unstable or unproductive. Progent’s team of Microsoft and Cisco qualified engineers average more than ten years of real-world industry background, in the trenches of IT support, performing a wide range of technical tasks for a broad mix of customers. Consequently, with Progent you receive not just expert computer network knowledge, but an engineer who understands computer industry leading practices in applying those skills to resolve real-world business network issues successfully and in a repeatable fashion.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

The Progent Test Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab at the QTS Internet Data Center in Sacramento, California is available for testing mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or verifying disaster recovery solutions, resolving compatibility problems, and establishing training systems for new technologies. For Progent customers without adequate internal resources to assemble proper pilot systems, the lab reduces capital costs and engineering risk and helps keep vital network initiatives on schedule.

Amazon AWS Cloud Integration Consulting
Progent's Amazon AWS cloud integration experts offer cost-effective remote support to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable high-performance storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create all-cloud or hybrid environments that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support or Progent can deliver project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud.

Online Support for Microsoft Windows Server 2008
The sophistication and integration demands of Windows Server 2008 R2 calls for an information technology consultant with real-world experience and broad knowledge in designing and building cohesive and comprehensive business information environments. The professional experience of Progent's certified Windows Server 2008 experts, with an average of over a decade of background supporting Microsoft-based solutions, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to evaluate the business value of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates local resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Active Directory Planning and Integration Consulting
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, damaged AD objects, cleanup of evaluation application configuration objects in production AD environment, and repair of unsuccessful installations of Active Directory and AD-integrated software. Progent is also proficient in using “expert only” AD tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address important issues including Active Directory naming conventions, hierarchical model, IT management model, selection and structure of group policy objects, as well as protection and monitoring definitions. Progent can also evaluate the impacts of server and service implementations on functionality and speed. Progent can assist companies to design and install configurations of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.

VMware NSX Network Virtualization
VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and prove compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

Microsoft System Center 2016 Planning and Integration
Microsoft System Center 2016 delivers important improvements for managing hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

Expert Support for Systems at Colocation Sites
There are several hundred enterprise-grade colocation centers in the San Francisco Bay Area and larger cities across the U.S., and Progent's colocation support group can enhance your network's redundancy and performance by helping you choose a colocation site that addresses the particular requirements of your company such as geographic location, size, communications, budget, and value-added features and services. Progent’s data center support services are designed for businesses with hardware housed at co-location hosting sites and in need of on-demand in-person assistance at the colocation facility plus remote support from Microsoft and Cisco qualified professionals. Progent provides a selection of colo center consulting services including network topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications networking, development and installation of non-stop systems, architecting and deploying layered security structures, firewall configuration and support, configuring load balancing solutions, and planning high-availability server and storage clustering systems.

Progent's Consulting and Training Support for Microsoft Office and Office 365
Progent's certified Office and Office 365 experts can help businesses of any size to incorporate Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a seamless solution that offers quick ROI and enables improved business outcomes. Progent can help your company to interface Office or Office 365 apps with one another and with other key Microsoft technologies including SharePoint Server, Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent's consultants can also help you to resolve compatibility problems with different releases of Office desktop and can provide live online Microsoft Office and Office 365 training to individual users or teams.

Get in Touch with a Progent Computer Support Expert
To learn how you can get in touch with a Progent network support expert for remote or on-premises help in , call 1-800-993-9400 or visit Online Computer Help.

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