For small office networks located throughout the state of New Mexico, Progent's Microsoft and Cisco certified engineers can deliver online assistance and remote troubleshooting to fix your computer system problems fast and cost effectively. Progent has developed enterprise-grade expertise, advanced software utilities, and support databases to troubleshoot and fix IT problems without the cost and delays normally associated with on-site service dispatches.

If your New Mexico company is situated beyond the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network systems support options may be limited in technical capability, or not available during urgent situations. This can result in a computer network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progentís team of seasoned network consultants average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a diverse range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with field proven methods for applying that expertise to deliver cost effective network solutions.

Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progentís BI reporting experts offer remote and onsite consulting to help you with any phase of BI reporting from troubleshooting or enhancing applications to planning and implementing an advanced BI solution. Progent's management reporting experts can assist your company to support your existing BI environment, assist you to migrate databases and applications from an outdated reporting platform to a modern one, and deliver custom online mentoring tailored to your individual needs. Progentís business reporting professionals offer experience in the leading BI reporting platforms including the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

Disaster Recovery/Business Continuity Planning Help
Progent offers advanced remote consulting for business continuity planning, validation, and training to assist your company to respond to possible catastrophes, reduce downtime for your essential IT functions, avoid lost information, and comply with regulatory mandates and business obligations. Progent's business continuity experts can work closely with your management and network administration group to provide business impact evaluation, define interdependencies, identify human and physical resources needed to run your business, determine business-critical IT functions and specify allowable restoration times, qualify colocation sites, set up safe remote access capability for crucial employees, plan notification mechanisms and define responsibilities for personnel, write a comprehensive recovery and test plan, and provide training for management and technical staff to execute your business continuity plan. Progent's Windows Server 2016 disaster recovery experts can help you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's Azure public cloud.

Best Practices Followed by Seasoned Consultants
Many organizations situated away from areas with ample expert engineers resort to poorly trained or inexperienced local resources for vital network support. This can result in a network that is undependable or unproductive. Progentís staff of Microsoft and Cisco certified consultants average over ten years of hands-on industry background, in the front lines of IT support, performing an extensive array of technical services for a broad mix of clients. Consequently, with Progent you get not just high-level technical skills, but a consultant who follows computer industry leading practices in applying those skills to resolve real-world business network issues successfully and in a repeatable fashion.

Consulting and Support Services for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager consultants can assist organizations of all sizes to adhere to leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist your company to move from a legacy version of SCVMM or from another management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 ecosystem so you realize the highest possible business value. Progent also offers Virtual Machine Manager 2016 migration consulting to help you to design and execute an efficient upgrade from SCVMM 2012 to SCVMM 2016 so you can take advantage of stronger security capabilities, high availability VMM storage options, and other enhancements.

Some Examples of Online Consulting Services Available from Progent for Cisco Routers
Some of the typical remote Cisco router support services available from Progent's certified Cisco experts include configuring domain name, DHCP, routing tables, NTP, and user accounts; configuring iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; fixing BGP peering arrangements, routing configuration, and BGP peering arrangements; installing current IOS image; setting up and confirming failover; troubleshooting VPN issues; creating a network diagram and documenting router setup; plus security and disaster recovery strategy.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring endpoint protection service utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn about the complete ProSight portfolio of low-cost network management outsourcing services for small organizations.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
The failover clustering technology built into the most recent versions of MS Windows Server has been radically redesigned to simplify the deployment, configuration, and administration of server clusters and to provide greater levels of system availability, security, efficiency, and versatility. New or enhanced features include cluster verification, revamped setup and installation, unified cluster administration, redesigned cluster architecture for increased availability, hardened protection and quorum structure, minimization of failure points, greater disk and memory capacity, improvements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified failover cluster consultants can assist your company assess the business benefits of Windows clustering, plan and execute a deployment, train your IT personnel to manage your cluster environment, provide ongoing consulting and technical help services, and create and validate a business continuity procedure. Progent's Windows Server 2016 disaster recovery experts can show you how you to design and build a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology proven in Microsoft's Azure public cloud.

Progent's Consulting Support for Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small organizations to transition from the traditional physical in-house datacenter to the new hybrid networking model that combines local and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts offer cost-effective remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to assess the potential business benefits of moving to WS 2012 R2 and adopting a hybrid local/cloud-based design for your network environment. Progent offers comprehensive project management so you can plan and execute an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange and Azure integration consulting.) Progent also offers as-needed consulting, troubleshooting, and training.

Stealth Penetration Testing
Stealth penetration checking is an important part of any comprehensive network security plan. Progentís security experts can perform extensive stealth penetration security tests without the awareness of your organization's internal IT staff. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion detection alerts and event history analysis are properly set up and consistently monitored.

Consulting Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified SCOM 2012 consulting experts have over a decade of experience designing, deploying, enhancing and troubleshooting Microsoft SCOM solutions and offer organizations of all sizes advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the performance and availability needed to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to install and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric and Microsoft and third-party applications and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to remediate critical issues detected by SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to migrate cost-effectively from SCOM 2012 to SCOM 2016.

Expert Wireless Consulting and Support
Progent's wireless integration consultants have wide-ranging backgrounds in the implementation and support of wireless networking technology and can help you to plan, deploy, manage and troubleshoot wireless ecosystems that are compliant, robust, expandable, simple to manage and use, able to support your vital applications, and transparently incorporated into hybrid cloud environments. Remote and onsite expertise available from Progent cover a selection of wireless solutions such as smartphone management, Wi-Fi infrastructure design and deployment, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Get in Touch with a Progent Computer Support Expert
To learn how to contact a Progent computer support expert for online or on-premises assistance in , call 1-800-993-9400 or go to Online Computer Support.

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