If your business computer network is in New Mexico you now have quick online access to a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified support specialist to assist with the toughest issues affecting your IT network. Progent retains among the most extensive teams of UNIX and CCIE-certified consultants accessible remotely of any independent service organization in the U.S. Rates are affordable, billing is by the minute, sign-up is quick, and service is unbeatable.
In case your New Mexico company is situated away from major metropolitan areas including Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, support from UNIX or Cisco CCIE experts may be problematic when you have an emergency. This could mean lost income for your company, upset customers, idle workers, and defocused management. By utilizing Progent, you have access to a certified consultant who can deliver expertise whenever you have to have it to get your information system running.
Since Progent charges for phone support per minute, your business pays exclusively for services provided. Progent imposes no startup fee. Some online consulting firms apply large minimum payments or charge for every quarter hour or longer. Progent's by-the-minute granularity and straightforward pricing policy avoid large invoices for quick fixes.
If your New Mexico business needs remote support for UNIX, Linux, Solaris, Mac OS X or Cisco technology, visit Progent's online support, phone 866-776-4368, or visit Contact Progent.
What Makes Progent's Online Technical Support Services Special?
Progent's experienced team of online support engineers has a wide range of world-class information technology knowledge. This allows Progent's online technical support experts to deal successfully with the most challenging network trouble faster than is possible with typical third-party service firms or with the in-house IT resources usually available to small or mid-size businesses. Progent has developed the technology and skills to repair problems efficiently in many different computer environments that feature combinations of UNIX, Linux, Solaris, Apple Mac, Microsoft, and Cisco technologies. (Check out Progent's client testimonials.)
Progent's UNIX/Linux, Solaris, Mac, and CCIE engineers have qualified for major credentials including Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online service team members also hold a number of key Cisco certifications such as Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
In order to assist companies that maintain networks incorporating a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft operating systems, Progent's remote support team offers the expertise of support specialists with prestigious Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide company-wide security expertise, Progent provides online contact with engineers who have earned recognized security credentials including CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers. The range of Progent's expertise coupled with Progent's cooperative approach to repairing technical problems allows service escalation, if appropriate, to experts with relevant competence to resolve unusually intractable support calls. This accelerates remediation of urgent network problems, prevents system downtime, and reduces maintenance invoices.
For organizations anywhere in New Mexico, Progent enables virtually instant online access to UNIX, Linux, Sun Solaris, Mac OS X engineer for critical assistance to repair network problems that are damaging productivity but are beyond the comfort zone of your ordinary IT support resources. Progent's UNIX/Linux, Solaris, Mac OS X, and Cisco CCIE-qualified consultants can interface with your computer environment with advanced remote troubleshooting utilities that allow them to perform quick and affordable evaluation and repair of critical network issues.
Troubleshooting Services Progent's Remote Consulting Specialists Can Provide Your New Mexico Business
Progent online professionals can provide expert help for an extensive array of UNIX, Apple Mac, Cisco, and Microsoft Windows solutions including:
Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Network Assistance Expert Immediately
Online Support Services for UNIX/Linux, Solaris, and Mac OS X Systems
Progent's UNIX/Linux, Solaris, and Apple Mac phone-based network service staff can assist New Mexico companies to maintain an extensive array of information products and technologies that include system infrastructure, email solutions, security consulting for networks and company operations, Windows coexistence with UNIX/Linux, Sun Solaris, or Apple Mac OS X systems, virtual server technologies for processor economization and centralized administration, and migration from dated applications to contemporary environments powered by newer versions of UNIX/Linux, Sun Solaris, Apple Mac OS X, or MS Windows.
Progent's service experts can provide remote technical help for systems based on popular derivatives of the UNIX platform such as:
Apple Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX (SGI/IRIX) or familiar Linux packages including
Debian GNU/Linux and
Cisco Network Architecture and Security Technology
Progent leads the network support arena for providing fast and affordable communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level network consultants who qualify for this advanced certification only after strenuous examinations administered by Cisco. Most Cisco CCIEs are employed by big enterprises or nationwide Internet service providers, and consequently their help is not easily available to small and midsize businesses.
Progent is among the rare IT service firms that ensures that Cisco CCIEs stay available to support small and mid-size companies. Also, Progent offers convenient contact with a Cisco CCIE via telephone so you can benefit from immediate assistance for complex system problems that are disrupting your business but are beyond the experience of your usual system maintenance group. Progent's CCIE consultants can connect to your network by utilizing sophisticated remote support tools to perform fast and cost-effective analysis and remediation of critical network problems. To find out additional information concerning Progent's services for Cisco infrastructure, see Cisco Technology Consulting Expertise.
Microsoft Gold Certified Partner for Phone-based Consulting for Microsoft Windows
Progent's Microsoft-certified online service professionals can deliver network repair and IT support for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support professionals who can assist your company with a wide range of technology expertise including
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Windows Server 2008 support,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Lync implementation and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Qualified System Security Experts
Progent offers you the services of accredited CISM and ISSAP security professionals who offer a variety of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, or Apple Mac environment against attacks or assist your business to recover fast from an attack. Security services available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; efficient recovery from malicious attacks; integrating firewalls; establishing secure architectures for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and implementing 24x7 automated monitoring. For additional information concerning Progent's security support for small and medium-size companies, refer to Progent's Professional Expertise for System Security.
Applications Services: Online Classes, Development, Integration
Progent's Mac technology consultants can support the creative aspect of Macintosh computing by providing consulting services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video post-production studio.
Progent's Application Experts Team offers professional engineering support and education in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Office Excel. To read more concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Help Desk Support Options
Progent offers a selection of programs for Help Desk Call Center services : UNIX/Linux, Solaris, Mac OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Helpdesk Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are designed mainly for companies who need the immediate availability of a professional Call Center but who have limited budgets and internal support resources. Progent’s Virtual Help Desk is a seamless supplement to your current Help Desk staff. Progent can operate as a primary Call Center for your business, serve as an escalation alternative for the most challenging network problems, or be available in overflow instances when your ordinary service providers are too busy. Progent's Help Desk Consulting Services can assist you in building an effective new Help Desk Call Center or enhancing your existing one, selecting or customizing Call Center application software to meet the particular needs of your company, or adding temporary personnel to operate remotely in conjunction with your internal Help Desk resources during demanding scenarios like software migrations. To read additional information on Progent's Help Desk outsourcing, refer to Progent's Help Desk Support.
Progent's Online Technical Support Tools
Progent's advanced service database application keeps extensive documentation for all service delivered to Progent's clients. Every active Progent team consultant has access to the specifics of services provided to every client by any staff member. This history of issues and solutions is structured as a conveniently retrievable internal knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's certifications with key vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases as well as to manufacturers' internal technical personnel that enable Progent's online consulting specialists to arrive at the optimal resolutions quickly.
To learn how to contact a UNIX, Linux, Sun Solaris, Apple Mac consultant or a Certified CCIE for urgent remote professional help in New Mexico, phone 1-800-993-9400 or visit Urgent Remote Computer Help.