If your business network is in New Mexico you can depend on quick remote access to a UNIX or Cisco CCIE support specialist to fix emergency issues involving your computer network. Progent retains among the most extensive groups of UNIX and CCIE-certified support professionals accessible online of any independent service firm in the country. Rates are competitive, charges are by the minute, sign-up is immediate, and service is world class.

In case your New Mexico company is based some distance from major metropolitan neighborhoods like Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, access to UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers could be limited when you have a crisis. This can result in lost income for your business, angry clients, idle workers, and distracted executives. By utilizing Progent, you have access to a certified engineer who can deliver expertise whenever you have to have it to keep your system operating.

Since Progent charges for online support on a per-minute basis, your company pays exclusively for services received. Progent asks for no initialization fee. Some online consulting firms apply significant minimum fees or charge for every fifteen minutes or longer. Progent's by-the-minute granularity and simple billing mechanism do away with unexpectedly large invoices for fast solutions.

If your New Mexico company needs online support for UNIX, Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's phone-based support, phone 866-776-4368, or see Contact Progent.

Why is Progent's Online Technical Support Services Special?
Progent's seasoned staff of online consulting engineers possesses a broad range of world-class computer skills. This allows Progent's remote technical support specialists to deal successfully with the most challenging network trouble faster than is feasible with typical third-party service organizations or with the internal IT staff commonly found in smaller businesses. Progent has refined the tools and experience to repair technical issues economically in many different computer environments that feature combinations of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's customer testimonials.)

Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE service specialists have been awarded advanced certifications including Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support experts also have a variety of high-level Cisco credentials such as Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To help businesses who operate environments incorporating a mix of UNIX, Linux, Solaris, macOS and OS X, and Microsoft operating systems, Progent's remote support group can provide the services of engineers have earned important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). For delivering advanced security consulting, Progent offers online contact with engineers who hold a variety of security credentials including CISM Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's technical knowledge coupled with Progent's group approach to fixing technical problems allows service escalation, if needed, to specialists with sufficient competence to deal with particularly intractable problems. This speeds up remediation of urgent problems, prevents system disruption, and minimizes technical support bills.

For organizations throughout New Mexico, Progent offers fast remote access to a UNIX/Linux, Sun Solaris, macOS or OS X engineer for critical assistance to troubleshoot technical issues that are damaging productivity and are outside the experience of your ordinary network service resources. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE-qualified support professionals can connect to your computer environment using advanced remote troubleshooting tools in order to perform rapid and efficient evaluation and resolution of critical computer issues.

Troubleshooting Services Progent's Online Consulting Specialists Can Offer Your New Mexico Company
Progent's service specialists can provide advanced assistance for a comprehensive set of UNIX, Apple, Cisco, and Windows products and technologies such as:

Remote Troubleshooting and Consulting for UNIX/Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based technical support team can assist New Mexico companies to maintain a broad array of information products and technologies including system infrastructure, email support, security consulting for computer systems and company operations, Windows integration with UNIX/Linux, Sun Solaris, or macOS and OS X platforms, virtual server technologies for server consolidation and centralized administration, and moving from dated applications to modern solutions powered by newer versions of UNIX, Linux, Solaris, macOS and OS X, or Windows.

Progent's service professionals can provide remote troubleshooting for computers powered by major versions of UNIX such as: Apple macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or common Linux platforms such as RedHat Linux, SUSE Linux, Debian-GNU and Slackware.

Cisco Network Infrastructure and Security Technology
Progent is unmatched in the computer support industry for providing immediate and affordable communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite network consultants who are awarded this rare credential by passing thorough examinations administered by Cisco. In most cases Cisco CCIEs are hired by large corporations or nationwide ISPs, and consequently their expertise is not readily accessible to the general public.

Progent is one of the few network service providers that makes sure that Cisco CCIEs are accessible to help small and mid-size companies. Also, Progent offers convenient communication with a Cisco CCIE via telephone so your company can get immediate help for complex system problems that are hurting your productivity but are beyond the comfort zone of your usual system support providers. Progent's CCIE engineers can access your network by utilizing sophisticated remote troubleshooting technology to provide quick and economical analysis and remediation of critical system anomalies. To learn more concerning Progent's support for Cisco network appliances, see Cisco Network Engineering Services.

Microsoft Partner for Phone-based Consulting for Microsoft Windows
Progent's Microsoft-certified remote support experts can provide computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a wide range of platform expertise such as Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 R2 support, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2013 application development, Lync Server 2010 implementation and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud monitoring and analytics, Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

Qualified System Security Consultants
Progent offers you access to certified CISA, CISM, and ISSAP security consultants who can deliver a range of system protection solutions to strengthen the resistance of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X environment against assaults or assist you to recuperate promptly from an assault. Security services provided Progent include: extensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and utilities from Solar Winds and Netcat; rapid recovery from malicious assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and setting up continual automated monitoring. To read more concerning Progent's security support for small and midsize companies, visit Progent's Professional Expertise for Network Security.

Applications Services: Training, Development, Integration
Progent's Mac technology experts can support the creative aspect of Mac computing by offering help services and education in imaging, sound, and video. Progent's support professionals offer help in a variety of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post-production facility.

Progent's Application Experts Team can supply in-depth engineering expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and MS Excel. To learn additional information on Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

Call Center Service and Outsourcing Alternatives
Progent offers a variety of programs for Help Desk Call Center assistance including UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Call Center Consulting and Staffing.

Progent's Help Desk Outsourcing Services are intended mainly for businesses who require the timely accessibility of a professional Help Desk Call Center but who have limited budgets and IT management bandwidth. Progent’s Virtual Help Desk is a transparent extension of your existing Helpdesk resources. Progent can operate as a primary Help Desk for your business, represent an escalation resource for tough network issues, or be available in overflow situations when your other resources are swamped. Progent's Help Desk Call Center Consulting Services can aid you in establishing an effective new Help Desk Call Center or enhancing your current one, selecting or programming Call Center software products to address the special needs of your company, or providing supplemental staff to work remotely with your internal Call Center resources during high-demand scenarios like software migrations.

Progent is a Microsoft Partner and has a large team of Cisco-certified network infrastructure specialists. Progent's Help Desk Call Center staff of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft experts are available to offer your clients instant access to a large support team with extensive experience delivering phone support and remote access troubleshooting for small and medium-size business networks. Progent's focus is on earning the Help Desk a respected image as a solid driver of business performance, and Progent's target is to fix rather than simply document problems. To read additional information about Progent's Help Desk Call Center support, see Progent's Call Center Services.

Progent's Remote Technical Support Technologies
Progent's advanced service reporting application includes comprehensive histories for all support delivered to Progent's customers. Each active Progent team consultant has the benefit of the history of services rendered to every customer by any staff member. This history of trouble tickets and fixes is organized as a readily retrievable internal knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's partnerships with major vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases as well as to vendors' in-house support staff that enable Progent's remote service specialists to come up with the best solutions quickly.

Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Support Expert Now
To see how to ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco CCIE for emergency remote consulting support in New Mexico, phone 1-800-993-9400 or go to Urgent Online Computer Support.















© 2002- 2019 Progent Corporation. All rights reserved.