For business networks located throughout the state of New Mexico, Progent's Microsoft certified technical team members can provide phone support and troubleshooting to resolve your network systems troubles quickly and affordably. Progent has acquired enterprise-class expertise, advanced software utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the expense and time delays normally associated with in-person technical service dispatches.

If your New Mexico organization is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby network support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a network environment that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progentís group of field proven network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX expert to help you design, configure, manage and repair VMware vSphere-based virtualization solution for local networks, cloud environments, or hybrid cloud systems. Progent's VMware vSphere and vCloud consulting team can provide advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Broad and In-depth Experience with Business Information Networks
Progentís group of more than 100 network experts means customers can take advantage of the leverage of over a thousand years of combined experience and shared information to resolve the most vexing network problems. Progentís certified information technology consultants have the knowledge and experience to find fixes quickly and deliver them affordably.

Common Examples of Online Support Services Offered by Progent for Cisco Routers
Among the typical online Cisco router support services available from Progent's certified Cisco experts include configuring hostname, IP addressing, routing tables, T1, and user accounts; configuring iBGP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing configuration, and BGP peering; upgrading router's IOS image; setting up and confirming failover; troubleshooting VPN tunnel issues; producing a network diagram and documenting router setup; plus policy and availability planning.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to plan and install a Wi-Fi wireless LAN optimized for your facilities, providing your business a wireless solution that has the coverage, speed, capacity, Quality of Service, security, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service. Progentís on-premises wireless survey includes physical inspection, RF and data protection audits of your existing wireless network, evaluation of your site's floor plans, testing for RF interference, RF propagation modeling, identification of the best placement for customer-specified Wireless Access Points including Aironet APs, Meraki access points and Apple AirPort devices, and a comprehensive document describing a new WLAN.

SQL Server 2012 Consulting Services
Progent can provide the expertise of certified SQL Server 2012 engineers as well as experienced software programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery specialists, and certified security professionals to assist your business to maintain your SQL Server 2012 environment and configure a cost-effective and secure network infrastructure that helps you maximize the business benefit of SQL Server 2012. Progent can also help your organization to migrate to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Simple Engagement and Pricing Structure
Progent's easy by-the-minute billing policy has no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra charges that drive up support costs. For remote support during normal working hours, you only pay for the time spent resolving your issue. If it only requires ten minutes to resolve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent team member is actually on premises solving your problems. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you may be charged for our consultant's travel time, but not an increased emergency rate. Because Progent has a large pool of expert consultants located throughout the entire Northern California service territory, an available expert is usually near to assist. Progent can also provide on-premises service to the majority of zip codes in the United States within 24 hours of receiving a service call. Progent's online technical support group has delivered assistance to small businesses in every state (Refer to Progent's nationwide testimonials.)

Microsoft Virtual Desktop Consulting
Microsoft's virtual desktop solutions reduce the effort required for IT managers to install software programs so they are consistent across a corporate workforce, provide the power to control access to critical information, and allow quick deployment of new or updated workstations. With Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services simplifies client access, enhances performance, strengthens data security, unifies management, and offers a nearly seamless client experience. Progent's desktop virtualization engineers can assist your company to assess the business benefits of Microsoft's desktop virtualization solutions, configure test and on-line environments, optimize your network infrastructure to accommodate virtualized desktops effectively, assess and resolve security issues, and educate your network managers to utilize best practices to achieve a fast ROI from client virtualization.

Exchange 2016 Upgrade Services
Progent's Microsoft Exchange 2016 Server experts can assist you in all phases of your migration to Microsoft Exchange 2016 including planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

MS Dynamics GP Consultants
Microsoft Dynamics GP 2015 R2 features a new architecture that enhances cloud readiness, supports popular smart phones and tablets, allows one-time login with Microsoft Azure AD, and tightens security. Progent's experienced Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and experience to resolve the many technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the return on your investment in this powerful platform.

Progent's Customer Testimonials
Progent has delivered online or onsite IT consulting help to companies in each state in the United States. Many of these customers have shown their appreciation to Progent in the form of testimonials to the high quality of Progent's support personnel. Check out Progent's client testimonials to see what people say concerning the quality of Progent's consulting services

Progent's Integration and Training Support for Microsoft Office and Office 365
Progent's Microsoft Office and Office 365 experts can assist companies to integrate Office desktop and Microsoft Office 365 apps including Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a cohesive productivity solution that provides quick return on investment and enables improved business outcomes. Progent can help your company to integrate Microsoft Office or Office 365 applications with one another and with additional core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server running locally or in the cloud. Progent's consultants can also assist you to resolve compatibility issues between various versions of Microsoft Office and can provide customized online Microsoft Office and Office 365 instruction to individuals or groups.

Expert Wireless Consulting and Support Services
Progent's wireless solutions consultants offer broad backgrounds in the integration and support of wireless networking technology and can assist you to plan, configure, manage and repair wireless ecosystems that are compliant, resilient, expandable, simple to manage and use, able to support your vital applications, and seamlessly incorporated into hybrid cloud networks. Remote and on-premises expertise available from Progent cover a variety of wireless solutions and include smartphone integration and management, Wi-Fi network design and deployment, wireless site surveys, Cisco wireless IP phone configuration, and building-to-building wireless integration.

Talk to a Progent Computer Consultant
To see how to access a Progent network support expert for remote or onsite expertise in , call 1-800-993-9400 or go to Online Network Help.

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