New Mexico Computer Consulting Experts for Office Computer Systems: Remote Assistance and Troubleshooting
For office network systems located anywhere in the state of New Mexico, Progent's Microsoft and Cisco certified engineers can provide remote phone support and remote troubleshooting to solve your network issues quickly and cost effectively. Progent has developed world-class expertise, advanced software tools and support knowledge bases to diagnose and fix IT problems without the expense and delays associated with onsite service calls.
If your New Mexico organization is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby computer network support options may be limited in expertise, or not available during an emergency. This can result in a network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s staff of network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not only the technical know how needed for the job, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.
VPN Access Support for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Remote Network Administration
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent engineers. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest class of companies that operate closely with Microsoft, have shown technical expertise, and have verified client references. Microsoft Gold Partners must maintain large staffs of Information Technology experts who have completed extensive certification testing. Gold Certified Partners are provided access to special support and training opportunities from Microsoft and early exposure to new software for training and piloting purposes.
Efficient Remote Access Tools
Powerful remote access tools and experienced technicians and consultants combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going training.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your organization with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Custom Software Development
Progent can provide expert software architects and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully developing both simple and complex application development projects for businesses of all sizes.
Affordable Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with under qualified experience can take many times longer to perform the same job than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly designed or implemented IT infrastructure that is unusable can cost a business many times over its’ cost in lost productivity.
Expert Network Services for Internet Data Centers
Progent provides network support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center worldwide. Progent’s lengthy experience in working remotely with collocation data center environments allows us to help clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in Northern California, and is entirely supported remotely.
Team Approach to Support and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks integrate software and hardware solutions from many different suppliers, which leads to further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all facets of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and versions of software that can used by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least expense to you.
Years of background with Microsoft's Exchange products makes Progent among the most knowledgeable IT support firms in California for configuring messaging systems based on Microsoft Exchange Server 2000. Progent is skilled in helping small companies derive all the benefits of Exchange Server under common situations including upgrading from Exchange 5.5 Server, moving from an ISP-provided or POP3 Email system, and outsourcing your Exchange Server administration.
Progent can show you how to plan an efficient Wireless LAN architecture, recommend appropriate products, and integrate access points, 802.11 network adapters, wireless bridges, radio antennas and various wireless appliances. Progent can also show you how to build a complete 802.11 network security plan that is well aligned with the security plan for your overall business network.
For custom program development, Progent can provide software design consultants to write line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions packages including Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Internet Information Services to build custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a broad array of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent’s high availability system consultants provide non-stop computing consulting, disaster recovery planning, network load balancing, high-availability interoffice connectivity, 24x7 Internet connection design, non-stop data center consulting, and other non-stop networking services to show your small business configure a 24x7 environment for line-of-business applications. Progent has the experience to develop affordable, fault-tolerant networks by utilizing the evolving library of Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can show you how to you build a fault tolerant mutli-location network with a fully mirrored Internet connection and efficient network load balancing.
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design specialized mission-critical programs and eCommerce environments that integrate transparently with Microsoft Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you design reports that allow you to analyze your business more effectively, transforming uncooked information into useful insights into your business.
If your company has a Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-qualified consultants can help your entire organization in a broad range of security areas including security administration procedures, security design and models, connection control products and techniques, applications development security, operations security, hardware security, telecommunications, infrastructure and web security, and business continuity preparedness. CISM and CISSP define the basic skills and international standards of knowledge that information security managers are expected to possess. These accreditations provide executive management the assurance that consultants who have achieved their CISM, CISSP or ISSAP certification have demonstrated the background and theory to offer world-class security support and engineering services.
Progent provides consulting services for WatchGuard Firewall/VPN security products including the Firefox X Core series of Firewalls and the Firebox VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall security appliance that fits your security strategy and fits your computer budget. Progent can also help you to combine WatchGuard Firewall and WatchGuard SSL VPN devices with protection products from other suppliers and offer a convenient source for network help, training, and security consulting.
Progent’s IT outsourcing packages offer affordable network consulting for mid-size organizations. Whether it involves planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new email system, monitoring your network, or creating a web-based eCommerce solution, outsourcing your network engineering services can smooth out costs and minimize uncertainties, allowing network service expenses to grow in a more moderate and controlled fashion than is possible by amassing a bulky, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and robust network foundation for your critical Windows-based business software including Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with multiple offices, mobile users, and line-of-business web applications. Progent's ISA Firewall experts are available to assist your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your network security requirements without adversely restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
Progent’s team of Microsoft and Cisco certified experts average more than a decade of real-world industry background, in the trenches of IT support, executing a wide variety of IT tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices that are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just expert technical skills, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems quickly.
Progent's Microsoft-certified professionals can assist you to analyze the potential benefits of Hyper-V-based virtualization for your company, conduct test implementations to validate Hyper-V's operation with your production applications, assess your network infrastructure for optimal operation with virtualization solutions, help you in moving to Windows Server 2008 and configuring Hyper-V, educate your IT personnel to monitor and administer Hyper-V, offer world-class consulting support for improving the protection of your virtual machines, establish and test disaster recovery processes that optimize system availability, and provide continuing consulting and maintenance including affordable low-cost online repair and comprehensive Help Desk outsourcing.
Progent's Microsoft-certified experts can provide network help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2003. Progent’s consulting professionals can show you how to plan, deploy, maintain and administer the entire family of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, SharePoint Server, Microsoft SharePoint Services, Microsoft Virtual Server 2005, Project Server, and Operations Manager 2007 and 2005.
Progent delivered a wireless networking solution that enabled a school to increase productivity and avoid the recurring costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting separate locations as far as 2.5 miles apart and can reach even longer ranges. This wireless solution provided better bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it offered immunity to outside interference.
Nagios and MRTG are useful, license-free monitoring tools that operate under the Linux OS and can be used to analyze UNIX/Linux environments, MS Windows systems, or mixed-platform situations where Linux and MS Windows run side by side. Nagios allows network managers to monitor system services such as POP3, HTTP, SSH, and NNTP. MRTG lets you track the traffic in and out of SNMP-enabled network appliances including processors, routers, and switches. Progent's network integration engineers can help you utilize both these tools to streamline and repair your system.
