For small business networks located within the state of New Mexico, Progent's Microsoft and Cisco certified consultants can deliver remote phone support and troubleshooting to repair your network problems quickly and cost effectively. Progent has acquired enterprise-class skills, software tools, and support databases to identify and repair IT problems while avoiding the expense and time delays associated with on-site service dispatches.

If your New Mexico small business is situated outside of the larger metropolitan areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local computer network support options may be limited in technical capability, or not available during urgent situations. This results in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís staff of expert network engineers average more than twelve years of real-world industry experience, in the trenches of network support, performing a large variety of technical projects for a varied range of customers. This means you obtain not only the technical competency needed for the job, but a consultant with proven methods for applying those skills to provide cost effective network solutions.

ZENO Network Monitoring and Management for IP-based Devices
ZENO is Progentís monitoring and reporting service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of all vital IP-based assets that constitute your network environment. When ZENO uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt or crash your network.

Online Support for Microsoft Windows Server 2008
Microsoft Windows Server 2008 R2 is an important advance in making information systems more protected and fault tolerant, simpler to virtualize and administer, more expandable, and able to provide a better environment for web publishing. Progent's Microsoft-certified Windows Server 2008 professionals can provide expert, affordable online support to help your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering Microsoft-certified consulting, tech support, education, management, monitoring, and security expertise.

Online Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center offers expert online technical support for Microsoft and Cisco-based systems Nationwide. Progent's certified professionals have the experience to help you to troubleshoot and resolve tough network problems rapidly and affordably. The scope of information technology expertise represented by Progent's staff of engineers makes it possible to escalate even the most challenging problems to appropriate specialists as required. Whether you need one-time phone support and online troubleshooting or continuing access to a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level support without the cost and management overhead of running a large in-house IT organization.

Amazon AWS Integration Consulting Services
Progent's Amazon AWS cloud planning and integration consultants offer cost-effective remote support to help businesses of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, pilot testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can show you how to deploy cloud-based or hybrid ecosystems that efficiently integrate Amazon AWS cloud services. Progent offers occasional support or Progent can provide comprehensive project management outsourcing services to help you migrate smoothly to the Amazon AWS platform.

Android Phone Integration and Management
Progent's Android phone integration consulting have years of background delivering remote and on-premises assistance for businesses of all sizes who need to incorporate Android phones and tablets into their information networks so that mobile clients can be productive while on the go. Progent has the breadth of skills to solve network problems that involve multiple vendors and that represent a combination of older and up-to-date technology. Progent provides cost-effective remote technical support to assist you with any aspect of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to help you finish strategic network projects on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers expertise with operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to help you manage and operate Android phones and tablets to maximize their business value.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between sites that are as far as 185 miles away from one another. Progent can provide access to a NetApp MetroCluster consultant who can assist your business to design, configure, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your functional needs and budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, determining plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and verifying your DR solution to show compliance with industry standards and regulatory requirements.

Web Site Development Services
If you need to spruce up your corporate web, create internal Webs for functions such as human resources or employee training, establish a powerful Web presence for a new business, or build world-class, database-driven web applications, Progent can provide talented and experienced web architects and programmers. Progent's experts can also assist you to support your web solutions by building and managing a secure, dependable server and connectivity infrastructure that includes offsite and mobile connectivity. Services offered by Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and one-on-one classes for leading web authoring tools. For data-intensive web applications, Progent offers the expertise of Microsoft SQL Server developers, Oracle developers and DBAs, and MySQL experts.

Collaborative Approach to Support and Problem Escalation
Computer technologies have become increasingly complex. In addition, most small office computer networks include software and hardware from dozens of different manufactures. All this makes computer integration and support increasingly challenging. It is impossible for even the most capable individual to have deep knowledge in all aspects of information technology, or broad hands-on experience in the thousands of hardware and software products, models, and updates that small businesses incorporate in their IT networks. Progent utilizes a collaborative approach to network support and relies on application specialists to bring in-depth skills when needed to solve the most intractable problems efficiently, at the least expense to you.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration experts can assist your business to plan, integrate, maintain, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent can provide cost-effective remote or onsite expertise to help you to move efficiently to a productive unified communications environment that delivers accelerated return on investment. Progent's Gold-certified Microsoft collaboration experts can assist you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server and Lync Server for access to a SIP PSTN trunk.

Progent's Cloud Integration Support for Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile operating system that allows small businesses to make the move from the traditional physical on-premises datacenter to the contemporary hybrid networking paradigm that combines on-premises and cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts offer cost-effective remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the potential productivity and cost advantages of migrating to WS 2012 R2 and adopting a hybrid local/cloud model for your computing ecosystem. Progent can provide comprehensive project management support so you can design and carry out an efficient migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Microsoft Azure integration support.) Progent can also provide continuing consulting help, technical support, and training.

Contact a Progent Computer Support Expert
To see how to access a Progent network consultant for remote or onsite support in , call 1-800-993-9400 or go to Remote Network Help.














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