For business computer networks located anywhere in the state of New Mexico, Progent's Microsoft certified engineers can deliver phone assistance and troubleshooting to solve your network systems troubles quickly and cost effectively. Progent has acquired enterprise-grade skills, advanced software tools, and support knowledge bases to diagnose and resolve computer network problems without the cost and delays associated with onsite service calls.

If your New Mexico small business is situated beyond the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local computer support options may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but a consultant with field proven methods for applying those skills to deliver excellent network solutions.

Network Consulting for Small Governments and School Districts
Progent has extensive experience delivering a broad range of online network consulting and urgent repair services to local governments and schools throughout the United States. Progent is among the industryís pioneers in delivering expert online network consulting and has delivered network support to organizations in every state. Progent's remote network consulting for local governments saves travel expenses and resolves problems more quickly than on-premises support.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting services for NetApp's complete family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN storage environments efficiently based on industry best practices.

Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop technologies reduce the work required for network administrators to deploy applications so they are standardized across an entire user base, provide the power to manage access to business data, and allow fast installation of additional or updated desktops. In Windows Server 2008 R2, the Terminal Services utility has been enhanced and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure that powers RDS streamlines desktop connectivity, improves responsiveness, tightens data security, unifies administration, and provides a nearly seamless user experience. Progent's Windows Server 2008 R2 engineers can help you to assess the strategic benefits of Microsoft's virtual desktop technologies, configure pilot and production deployments, optimize your network architecture to accommodate virtualized desktops efficiently, evaluate and resolve security problems, and educate your IT administrators to utilize industry best practices to achieve maximum payback from client virtualization.

Desktop Consulting and Support Services
Progent's desktop support team can assist you to install workstations, laptops, or handheld computers individually or assist your business to plan and carry out a mass migration to a new version of an OS or a new version of an important end-user application. Progent's Microsoft desktop consultants can install programs from the Office family of end-user software or Microsoft Dynamics accounting and customer relationship products on your workstations so they interact efficiently with other Microsoft programs, software from third-party vendors, SQL databases, and line-of-business solutions throughout your network. As an example, Progent can set up Outlook email client on a desktop or laptop to align with both the usage pattern of the user and the protection requirements of your business. Progent can in addition provide on-line and in-person troubleshooting support for desktops.

Microsoft Exchange Server 2016 Upgrade Support Services
Progent's Microsoft Exchange Server 2016 experts can assist you in all phases of your migration to Exchange Server 2016 including planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Some Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router consulting services offered by Progent's certified Cisco experts include setting up hostname, IP addressing, routing tables, T1, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; reviewing NAT configurations, routing tables, line settings and BGP peering arrangements; upgrading router's IOS image; configuring and testing failover; fixing VPN tunnel and routing issues; making a network diagram and documenting router setup; plus policy and fault tolerance strategy.

Disaster Recovery/Business Continuity Planning Support Services
Progent's disaster recovery consulting experts can help you design a disaster recovery plan to handle a total data center failure. Progent can help you create a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and drills so that if a disaster happens, you reduce lost productivity. Progent's Microsoft and Cisco-authorized professionals can also assist your company to create an affordable, high-availability system solution that addresses availability issues involving a wide array of network technologies and procedures. Progent's business continuity experts can help your company to prepare for the high-level problems associated with keeping your business going after a disaster by addressing not only information technology issues but additional problems like alerting critical personnel, locating temporary office space, accessing emergency transportation, hiring substitute employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's massive Azure cloud.

Progent's Consulting Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces major enhancements in speed, scale, data security, high-availability, BOYD integration, and built-in analytics and reporting. New features include PolyBase for processing relational and non-relational files simultaneously for big data applications, Hadoop integration, Always Encrypted mode, Mobile Reports, and seamless management of on-premises and cloud-based resources. Progent's Microsoft Gold-certified SQL Server 2016 consultants can provide remote and on-premises expertise to help businesses of any size to design, deploy, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager.

Private Cloud Hosting Services
Progent's Private Cloud Hosting service offers proven virtualization platforms, a state-of-the-art datacenter facility, and the technical expertise of Progent's Microsoft Gold qualified consulting team to give small businesses a comprehensive IT outsourcing alternative that enhances system dependability and protection, eliminates management overhead, and lowers expenses. Under Progent's Private Cloud Hosting structure, the client owns the data, the operating systems, and the applications. Because the system is virtualized, it can be transported immediately to a different hardware host without lengthy and chancy reinstallation. With Private Cloud hosting, your network is not kept hostage to a single hosting service.

Microsoft System Center 2016 Integration
System Center 2016 delivers important improvements for managing hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to certify the skill of information technology security professionals. GIAC accreditations are recognized by businesses and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the security capabilities addressed under GIAC accreditation such as auditing network vulnerability, event management and response, traffic analysis, web-based services security and SIEM solutions for compliance with regulatory requirements for reporting security events.

Collaborative Approach to Service and Problem Escalation
Computer technologies have become ever more sophisticated. In addition, most small office networks incorporate solution from dozens of different suppliers. This makes network integration and maintenance increasingly challenging. It is impossible for even the most experienced individual to have in-depth knowledge in all facets of computer technology, or extensive hands-on experience in the thousands of hardware and software brands, versions, and revisions that small companies incorporate in their IT networks. Progent utilizes a team approach to network support and depends on subject matter experts to bring high-level knowledge when needed to resolve the most intractable technical issues effectively, at the lowest cost to your company.

Microsoft SQL Server Application Development
Progent's Microsoft-certified SQL Server application programmers can help with each aspect of creating and maintaining SQL Server-powered database applications. Progent adheres to industry best practices using Microsoft's MSF Framework to develop scalable, manageable custom applications and to finish software development projects on schedule and on budget. Software development expertise offered by Progent for Microsoft SQL Server applications includes specification of features and scope, logical and physical modeling, ETL development, data integrity, T-SQL programming, software configuration, storage management, performance optimization, backup and restoration, clustering, replication, security, and business continuity.

Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 incorporates core technologies first designed for and proven on Microsoft Azure, among the world's largest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing data security, availability, expandability, manageability, dependability and recoverability. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V specialists can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network topology for a cloud-centric or hybrid deployment, develop and execute a smooth upgrade strategy, train your IT administration and technical support staff, and deliver as-needed consulting and debugging services to make sure that your Hyper-V 2016 investment gives you maximum business benefit.

Cisco IOS software Upgrade Support
If your network incorporates Cisco appliances, you could be using an old version of IOS, the control software powering virtually all Cisco router as well as the latest switches from Cisco. Cisco frequently publishes updates to IOS in order to fix problems, shore up security vulnerabilities, or add functionality. Unfortunately, updating Cisco IOS and other Cisco control software can be tricky, depending upon your Cisco equipment and your network environment. As an example, there may be limitations of local Flash storage that could cause a new software release to execute incorrectly. Progent's Cisco CCIE-certified network engineers can provide a wide selection of services related to updating Cisco IOS software or any other Cisco OS like IOS EX or CallManager. Progent can perform audits of your router software, propose appropriate upgrades, provision Cisco appliances, transfer images, activate and test your update, optimize throughput, troubleshoot issues, and train your network support staff how to get the benefits of any significant new functions.

Get in Touch with a Progent Computer Consultant
To learn how you can get in touch with a Progent network support expert for online or onsite expertise in , call 1-800-993-9400 or go to Online Computer Support.














© 2002- 2017 Progent Corporation. All rights reserved.