For small business networks located throughout the state of New Mexico, Progent's Microsoft and Cisco authorized technical team members can provide phone assistance and troubleshooting to resolve your computer network issues fast and cost effectively. Progent has acquired top-notch expertise, sophisticated tools, and support databases to identify and repair computer network problems without the high cost and time delays associated with onsite service dispatches.

If your New Mexico business is located beyond the larger metropolitan areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local computer support choices may be limited in skills, or not available during a crisis. This can result in a network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progentís group of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a broad range of customers. This means you get not only the technical expertise needed for the task, but a consultant with demonstrated methods for applying those skills to deliver cost effective network solutions.

Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications that include Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, integrating SIP trunks and CUBE internetworking, installing ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco SRST solutions for high availability.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help you design, deploy, administer and troubleshoot VMware vSphere-based virtualization solution for local networks, cloud environments, or hybrid deployments. Progent's VMware vSphere and NSX consulting team offer advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, fault tolerance, and application mobility.

PC Desktop Support Services
Progent can deliver a wide range of cost-effective support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC support services include Windows 10 migration consulting, Windows 8.1 consulting, Microsoft Windows 7 technical support, Microsoft Office and Office 365 integration, and 64-bit processing expertise.

Broad and In-depth Knowledge of Business Networks
Progentís team of over 100 computer network consultants means clients benefit from the leverage of over 1,000 years of cumulative experience and collective knowledge to fix the most vexing system issues. Progentís certified information technology consultants possess the know-how to come up with solutions quickly and deliver them cost effectively.

In-depth Experience with Microsoft's Popular Server Environments
Progent's staff of network consulting experts can help large businesses to plan, deploy, and support major rollouts of key Microsoft technologies by offering support such as Active Directory configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2013 design and installation, Skype for Business Server planning and deployment consulting and Lync Server 2013 management, plus SQL Server 2017 migration and SQL Server 2016 integration. Progent has worked with some of the world's largest companies to integrate solutions based on Microsoft products and offers branch office consulting services for enterprises with branch offices in Silicon Valley and the San Francisco Bay Area or larger cities across the U.S.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent can provide easy, quick, and economical access to Cisco CCIE support professionals. Cisco Certified Internetwork Experts are highly-qualified network experts who earn this prestigious classification only as a result of thorough examination by Cisco. CCIEs are able to resolve the most complicated problems surrounding network design, setup, troubleshooting, and service. Progentís CCIE experts cooperate closely with Cisco in-house staff in analyzing issues with Cisco's IOS software and devising workarounds or obtaining software updates to resolve anomalies. Progent can provide fast contact with a CCIE by phone so that you can receive instant assistance for tough network problems that are affecting worker efficiency but are beyond the scope of your local network support providers.

Eliminate Dependence on an Individual Freelance Consultant
By building a relationship with a full-service computer consulting and support company like Progent rather than with a freelance consultant, your company is ensured fast availability of knowledgeable experts whenever you need them. You no longer have to be concerned that sickness, classes, time off, or conflicting priorities with different customers will leave you with no help when you have a crisis.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to plan and implement a Wi-Fi wireless LAN customized for your facilities, offering your business a wireless solution that has the coverage, speed, load-handling capability, Quality of Service, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service. Progentís onsite survey includes physical walkthroughs, RF and security audits of your current wireless network, analysis of your buildingís floor plans, measuring for RF contention, RF propagation modeling, selection of optimum placement for customer-specified Wireless Access Points including Aironet access points, Meraki access points and Apple AirPort devices, and a comprehensive document defining a new WLAN.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, every Progent consulting expert has access to the technology and training resources needed to deliver the best computer help available. Progent's IT outsourcing, Contact Center, Office 365 deployment expertise, and application development services allow small and midsize business customers to benefit from the broad range of skills found in the IT departments of big companies without the significant expense and distraction of maintaining a self-sufficient in-house network group.

Affordable Network Support Solutions
Many small businesses utilize flawed metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient experience can take many times longer to perform the same task than a seasoned Information Technology professional. For example, charging 30% less per hour, but taking three times longer for the same job is not a bargain. Even worse, a poorly designed or configured network environment that is unreliable and difficult to administer or upgrade can cost a small business many times more than its setup price because of lost productivity. Progent's customer testimonials from satisfied businesses across the United States confirm the efficiency of Progent's service model and the technical capability of Progent's team of IT professionals.

Expert Wireless Consulting and Support
Progent's wireless solutions consultants have wide-ranging expertise in the integration and support of wireless networking technology and can assist your IT team to plan, configure, manage and troubleshoot wireless solutions that are secure, robust, scalable, simple to administer and operate, able to handle your critical applications, and seamlessly incorporated into hybrid cloud networks. Online and on-premises Consulting services provided by Progent cover a selection of wireless technologies such as smartphone and tablet integration, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless IP phone configuration, and building-to-building wireless connections.

Progent's Integration Services for Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is a value-priced, entry-level OS that allows small businesses to transition from the traditional stand-alone in-house datacenter to the modern hybrid networking model that combines on-premises and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants can provide budget-friendly online consulting and technical support for Windows Server Essentials. Progent can assist you to determine the possible business advantages of migrating to Windows Server Essentials and implementing a hybrid local/cloud-based model for your computing ecosystem. Progent can provide full-service project management support to help you design and carry out an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 integration with on-premises Exchange deployments and Azure integration support.) Progent also offers ongoing consulting, troubleshooting, and customized training.

Video Conferencing Consultants
Progent offers the services of an accredited video conferencing and telepresence engineer with expertise integrating technology from the leading video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can help you to plan, configure, expand, or maintain a video conferencing environment that preserves your investment and maximizes the strategic value of your information network. Progent can also provide the services of network infrastructure engineers who can help businesses of any size to create and troubleshoot a communications network that provides the speed, dependability, security, and scalability required to support your telepresence environment.

ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

Planning, Deployment and Troubleshooting Services for System center 2012
Progent's Microsoft System Center 2012 consulting experts have more than 15 years of experience deploying, supporting and troubleshooting the key platforms that make up System Center and can help your organization to design, install, maintain, and repair your Microsoft System Center ecosystem to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also can provide System Center 2016 migration consulting to help your organization to transition to the latest version of System Center from an older one or from a third-party IT management platform to provide the advantages of enterprise-class deployment, automation, security and compliance, plus datacenter and application availability and performance monitoring.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide remote or onsite expertise to assist organizations of all sizes to plan, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for the technologies that make up creating an end-to-end Cisco Jabber collaboration solution such as Cisco network devicesand management software, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and the many other pieces of a cohesive collaboration solution.

Talk to a Progent Computer Consultant
To see how to get in touch with a Progent network consultant for remote or on-premises expertise in , call 1-800-993-9400 or visit Remote Computer Help.














© 2002- 2019 Progent Corporation. All rights reserved.