For business computer networks located within the state of New York, Progent's Microsoft qualified technicians can deliver online help and remote troubleshooting to resolve your computer system problems quickly and cost effectively. Progent has acquired world-class expertise, advanced software tools, and support knowledge bases to diagnose and resolve IT problems while avoiding the expense and time delays normally associated with on-site technical service dispatches.

If your New York business is situated beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer network support choices may be limited in technical expertise, or not available during urgent situations. This results in a network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of field proven network professionals average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical projects for a varied range of customers. This means you obtain not just the technical skills needed for the task, but an expert with field proven methods for applying those skills to assist with cost effective network solutions.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity. Read about Progent's complete ProSight portfolio of value-priced network monitoring and management services for small and medium-size organizations.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants can provide expert online support to assist businesses of all sizes to connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange and Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

Consulting and Troubleshooting Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can assist organizations of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can assist you to migrate from an older edition of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to optimize and repair your current SCVMM 2012 environment so you get maximum business value. Progent also offers Virtual Machine Manager 2016 migration expertise to help your organization to design and carry out an efficient upgrade from SCVMM 2012 to SCVMM 2016 so you can take advantage of stronger assurance capabilities, high availability VMM storage options, and other improvements.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency network help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for regular corporate accounts.

Microsoft Virtual Desktop Consulting Services
Microsoft's virtual desktop solutions lower the effort required for network administrators to install applications so that they are standardized throughout a corporate workforce, provide the ability to manage rights to business data, and allow fast installation of new or updated desktops. With Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure behind Remote Desktop Services simplifies client connectivity, enhances performance, tightens security, centralizes management, and offers an almost seamless client experience. Progent's desktop virtualization consultants can help your company to assess the business benefits of Microsoft's desktop virtualization solutions, configure pilot and production environments, improve your network infrastructure to support virtualized clients effectively, assess and remediate security issues, and educate your network managers to follow industry best practices to achieve maximum payback from desktop virtualization.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of network security professionals. GIAC accreditations are acknowledged by companies and institutions throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide help with all of the security services covered within the GIAC accreditation including evaluating infrastructure security mechanisms, incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting events.

ProSight Managed Services for Network Monitoring and Management
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology including email content filtering, security and compliance, patch management, automated backup/recovery, infrastructure health monitoring, virtual machine hosting, and network documentation management. To download Progent's eBook on the advantages of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Cisco Wireless IP Phone Integration
Creating solutions with Cisco's wireless VoIP phones typically demands that you configure and optimize many key pieces of your wireless environment including APs, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants can provide online and onsite support to help you build and manage a Cisco wireless VoIP phone deployment by providing integration services that range from troubleshooting the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.

Cisco IOS software Upgrade Consulting
If your network includes Cisco routers, you could be running an old release of IOS, the control software powering virtually all Cisco router and current switches from Cisco. Cisco frequently offers updates to IOS to fix problems, shore up security vulnerabilities, or add functionality. Unfortunately, upgrading IOS and other Cisco OS platforms can be a challenge, depending upon your Cisco device and your system infrastructure. As an example, there may be limited internal RAM that could cause a new OS release to execute improperly. Progent's Cisco CCIE network engineers offer a wide array of services associated with upgrading Cisco IOS software or other Cisco control software such as IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run version audits of your Cisco software, recommend appropriate updates, prepare Cisco appliances, transfer software images, activate and verify your update, tune performance, resolve issues, and teach your IT managers how to get the benefits of all significant new functions.

Apple macOS and OS X Consulting
Progent's engineers offer Mac clients a range of services including online Apple macOS and OS X desktop support, expertise with Mac software, Outlook for Mac and Exchange Server integration, Apple macOS and OS X protection and network infrastructure consulting, co-existence between Apple macOS and OS X and Windows environments, and one-on-one training. For IT systems built solely on Mac or for systems that utilize a combination of Apple macOS and OS X, Linux, and MS Windows-based servers and workstations, Progent has the background and depth to deal with the complexity of designing, configuring, and maintaining a network infrastructure that is dependable, safe, fast, and supportive of your company's objectives.

Expert Wireless Consulting and Support
Progent's wireless technology consultants have wide-ranging expertise in the implementation and maintenance of wireless information technology and can help your IT team to plan, install, administer and repair wireless solutions that are secure, resilient, expandable, easy to manage and use, ready to support your vital applications, and seamlessly incorporated into hybrid cloud networks. Remote and onsite Consulting services offered by Progent cover a selection of wireless technologies such as smartphone integration and management, Wi-Fi network infrastructure planning and deployment, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

Talk to a Progent Computer Consultant
To see how to get in touch with a Progent computer consultant for online or onsite support in , phone 1-800-993-9400 or go to Online Computer Support.

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