For office computer networks located throughout the state of New York, Progent's Microsoft and Cisco qualified technicians can deliver online help and remote troubleshooting to repair your computer system troubles fast and affordably. Progent has acquired enterprise-level skills, sophisticated tools, and support knowledge bases to diagnose and repair IT problems while avoiding the high cost and time delays normally associated with in-person service calls.

If your New York company is located beyond the larger metro areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby computer support options may be limited in technical expertise, or unavailable during an emergency. This results in a network environment that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís team of field proven network engineers average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to assist with excellent network solutions.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact your network. Learn about Progent's complete ProSight family of value-priced outsourced network management services for small organizations.

ProSight IT Asset Management for Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight family of managed IT services for small and mid-size organizations.

SQL Server 2012 Consulting
Progent can provide the support of certified SQL Server 2012 consultants and seasoned software programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and data security professionals to assist your business to maintain your SQL Server 2012 solution and define a cost-effective and safe IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012. Progent can also assist your organization to migrate to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to help you to plan, deploy, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you create or support a highly available, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide remote or onsite training for individuals or groups to help manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your information system.

Exchange Server 2016 Upgrade Services
Progent's Microsoft Exchange Server 2016 experts can assist your business in any and all phases of your migration to Exchange 2016 including planning HA infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Broad and Deep Expertise with Office Networks
Progentís team of over 100 computer network consultants means clients benefit from the leverage of over 1,000 years of combined experience and collective information to repair the most troublesome network problems. Progentís certified network consultants possess the know-how to find fixes fast and deliver them cost effectively.

Progent's Consulting and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, lower their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and CUBE integration experts can help you to plan, integrate, manage, debug and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent can provide affordable online or onsite expertise to assist you to migrate smoothly to an advanced unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business or Lync for access to a SIP PSTN trunk.

Azure Planning and Integration Consulting
Progent's Azure integration consultants can help you with any aspect of Microsoft Azure integration including needs definition, prerequisites assessment, system design, pre-production testing, implementation, automated management, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can assist you to configure and troubleshoot firewalls and VPN connections so your users can securely access to Azure-based services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also help you to set up a hybrid environment that seamlessly combines physical datacenters with Azure-based resources.

Data Protection Manager Support
System Center 2016 Data Protection Manager provides small to medium-size organizations near-continuous backup and simplified restore capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive protection for key platforms like SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consulting experts can assist you to plan, deploy, administer, and repair an enterprise-wide backup/recovery solution built around DPM 2016. Progent can help you to upgrade from an older release of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent can provide remote or onsite support and can deliver occasional guidance to resolve technical bottlenecks or deliver comprehensive project management or co-management support to make sure you finish your SCDPM 2016 initiative on schedule and on budget.

Data Backup Consultants
Progent's backup experts can provide support for a wide array of utilities and technologies that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and smartphones. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Backup Exec, BackupAssist, HP Data Protector, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized businesses as a low cost outsourced solution for secure backup/disaster recovery.

Talk to a Progent Computer Support Expert
To learn how you can get in touch with a Progent network support expert for online or onsite expertise in , phone 1-800-993-9400 or go to Remote Network Support.














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