For small office network systems located anywhere in the state of New York, Progent's Microsoft certified professionals can provide online support and troubleshooting to solve your network systems problems fast and affordably. Progent has developed world-class expertise, software tools, and support databases to troubleshoot and resolve IT problems without the high cost and time delays normally associated with on-site service calls.

If your New York small business is located beyond the larger metro areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby computer network support options may be limited in technical capability, or not available during an emergency. This can result in a network environment that is unstable or causing wasted time due to technical issues persisting for too long. Progentís team of seasoned network engineers average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical projects for a extensive range of clients. This means you get not just the technical competency needed for the job, but a professional with field proven methods for applying those skills to assist with cost effective network solutions.

Part-time Chief Information Officer Support Services
Progent can provide businesses with an IT management expert who can serve as a temporary or part-time CIO. This experienced technology executive can provide strategic direction to help you to integrate appropriate IT products to enhance business processes so they align more closely with your corporate objectives. Your business can develop and implement a well thought out information technology strategy without absorbing the expense of a full-time senior IT executive. Key services Progent's temporary Chief Information Officer can perform include strategic planning, rationalizing IT budgets, creating models for TCO and ROI, analyzing business processes, negotiating contracts with vendors, defining security and compliance policies, monitoring service level agreements, automating network administration, computer desktop management solutions, software revision tracking, and business continuity planning.

Immediate Support for Urgent Problems
With Progentís emergency online computer support services, you can get immediate help for problems that are causing lost productivity. Remote support does away with the lengthy delay and increased cost required for in-person technical support. For day-to-day network administration tasks, Progentís off-site support consultants can perform the majority of jobs within a few minutes of a request, rather than forcing your company to wait for hours for on-premises support to arrive.

Best Practices Followed by Seasoned Engineers
Many businesses located away from cities with plentiful network consultants resort to less qualified or inexperienced local resources for vital network support services. This can result in a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco qualified engineers average more than ten years of hands-on industry experience, in the front lines of IT support, performing a wide range of technical tasks for a broad mix of clients. This means that with Progent you get not just high-level network engineering skills, but a consultant who understands computer industry best practices in using that knowledge to solve actual information network issues successfully and in a repeatable fashion.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultantsoffer expert remote consulting support to help companies of all sizes to connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange and Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

The Progent Test Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento has a collection of dedicated servers and network infrastructure intended to be used remotely or on site to facilitate piloting, evaluations, performance testing, troubleshooting, business continuity simulation, training, and other reasons to help Progent's clients succeed with major IT initiatives.

Progent's Consulting, Programming and Training Support for Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants offer a broad range of remote support services to assist you to design, program, test, install, administer, and debug applications based on any version of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help you to upgrade your current Excel applications to the newest releases of Excel, support Excel on iOS and Android smart phones and tablets, and identify and fix compatibility problems between different versions of Office Excel. Progent offers as-needed support to clients looking for a fast fix to a stubborn issue related to Office Excel and Progent can also provide full project management support for upgrading or developing line-of-business application software based on Excel. Progent's cost-effective online training classes for Office Excel can be custom tailored to address the needs of individual users or groups.

Planning and Deployment Consulting for Microsoft Skype for Business
Progent's Microsoft-certified Skype for Business integrators can provide online and onsite expertise for companies of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan an on-premises, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC. Progent's certified data security experts can assist you create and verify a security environment for your Skype for Business solution that is compliant with government and industry standards.

64-bit Computing Migration Help
Progentís 64-bit migration support experts can help you to enhance your servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit computing, design an economical upgrade process that reduces operational disruptions, and deliver responsive online help to assist your organization to configure 64-bit software and application software on your existing hardware. Progent's Microsoft certified computing engineers can help you to integrate the 64-bit editions of Microsoft platforms such as Microsoft Windows Server 2008, SQL Server, Windows 7, and Excel 2010.

Mac OS X Consulting
Progent's experts in Apple Mac OS X technology can provide Mac OS X users a range of services including desktop support, assistance with Apple Macintosh applications, security and connectivity expertise, co-existence with Microsoft-based environments, and one-on-one training. For business networks based solely on Macintosh OS X or for environments incorporating a mix of Apple Mac, Linux, and Windows based servers and desktops, Progent has the experience and depth to deal with the challenge of architecting, configuring and maintaining a network infrastructure that is stable, safe, efficient, and supportive of your business objectives.

Dynamics GP (formerly Great Plains) Support
Progent can provide a Microsoft Dynamics GP support professional to assist your company to maintain and improve your Microsoft Great Plains-powered management information solution. Progent can also help you to plan and deploy a smooth Dynamics GP upgrade from an older accounting package so that you retain your information, increase your protection, improve your financial reporting and management analytics, take full advantage of Microsoft Office compatibility, and minimize network impacts by planning and completing an efficient migration plan.

Contact a Progent Network Consultant
To learn how you can get in touch with a Progent network consultant for online or on-premises assistance in , phone 1-800-993-9400 or go to Remote Computer Help.

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