For office network systems located within the state of New York, Progent's Microsoft and Cisco authorized consultants can deliver online assistance and remote troubleshooting to resolve your network issues fast and cost effectively. Progent has developed world-class skills, advanced software utilities, and support databases to troubleshoot and resolve network problems while avoiding the high cost and delays associated with onsite service dispatches.

If your New York small business is located beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network systems support options may be limited in expertise, or not available during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of expert network consultants average more than 10 years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical projects for a extensive range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with field proven methods for applying that expertise to provide affordable network solutions.

Juniper Consulting
Progent's Juniper-certified network engineers can assist your company to plan and deploy Juniper Firewall/VPN technology, optimize and support your infrastructure, and upgrade smoothly from discontinued equipment to current versions. Progent's Junos OS engineers can provide support for Juniper's premiere network operating system to enable you to streamline the management and improve the protection of your Juniper Networks VPN devices, routers, and switches. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations maintain networks that incorporate a combination of Juniper's software platforms.

Immediate Assistance for Urgent Problems
With Progentís emergency online computer support services, your company can receive instant support for issues that are causing network disruption. Remote support does away with the lengthy wait and increased expense required for on-site technical service. For ordinary network administration tasks, Progentís online support consultants can perform most jobs within minutes of receiving a request, rather than requiring your company to wait for up to a day for on-site help to arrive.

Microsoft Exchange Server 2016 Upgrade Services
Progent's Microsoft Exchange 2016 migration consultants can assist your business in any and all phases of your migration to Exchange Server 2016 such as designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

Broad Experience with Microsoft's Popular Server Platforms
Progent offers in-depth expertise in Microsoftís popular server platforms. Progent offers Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 R2 expertise, Windows 2003 professional help, Windows 2000 support, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 maintenance, SQL Server 2016 integration and development, and SQL Server 2012 and 2014 assistance.

ProSight DPS Managed Backup
ProSight Data Protection Services automated backup and disaster recovery provides small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn about the complete ProSight series of value-priced network monitoring and management services for small and medium-size businesses.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; plan, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to migrate from a legacy edition of SCVMM or from a third-party virtualization management system, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem to make sure you realize the highest possible return on investment. Progent also offers SCVMM 2016 migration consulting to help your organization to design and execute a smooth migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of stronger security capabilities, high availability VMM storage options, and other enhancements.

Wide and In-depth Knowledge of Office Networks
Progentís group of more than 80 networking experts means clients can take advantage of the leverage of more than 1,000 years of combined experience and collective knowledge to repair the most difficult system problems. Progentís accredited information technology consultants possess the know-how to identify fixes fast and implement them cost effectively.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network. Find out about Progent's complete ProSight family of affordable outsourced network management services for small and mid-size businesses.

BI Reporting and Analytics Consulting and Troubleshooting
Progentís business information reporting experts offer online and onsite consulting to help you with any facet of business intelligence (BI) reporting ranging from debugging or modernizing reports to designing and deploying a comprehensive business intelligence solution. Progent's management reporting consultants can assist your company to maintain your current reporting system, assist you to migrate reports and databases from a discontinued reporting platform to a current solution, and provide custom remote mentoring tailored to your specific needs. Progentís business reporting consultants offer experience in all popular business analytics reporting and visualization platforms such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Builder.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated extension of Unified Communications Manager, is a converged voice messaging system that promotes productive collaboration by providing flexible set of options for accessing calls and messages within a framework that is simple to deploy and manage. Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting functions for small to medium businesses and corporate satellite locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your CUE deployment delivers significant business advantage.

Fast and Affordable Remote Consulting and Support Nationwide
Progent has delivered online or onsite IT consulting assistance to businesses in each state in the country. Many of these customers have expressed their high regard for Progent in the form of testimonials to the excellence of Progent's service staff. Check out Progent's client testimonials to learn what people have said concerning the quality of Progent's network support services

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers online or onsite access to a Cisco Certified Internetwork Expert (CCIE) consultant to assist you to design, deploy, manage and repair unified communications networks based on Cisco Unified Communication products in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive backgrounds helping organizations of any size to create collaboration solutions by providing expert services such as Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, Voice over IP and video phones and soft phones setup, and Cisco wireless IP phone deployment. Progent's consultants can assist you with Cisco's entire portfolio of UC applications such as Jabber, WebEx, Cisco Unity Express (CUE), Cisco Unified Contact Center, and Unified Mobility.

Windows Server 2012 Migration and Support
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your network for on-premises, multi-location, cloud-based, and hybrid environments, train your IT support, staff, develop an enterprise-wide security plan, streamline network management, assist with creating applications, and generate and test a DR/BC plan. If you are considering migrating from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to assess the benefits of Windows Server 2016 for your environment and plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model.

Cisco IOS Update Consulting
If your network incorporates Cisco appliances, you could be using an old release of IOS, the control software powering virtually all Cisco router as well as the latest switches from Cisco. Cisco frequently provides updates to IOS in order to correct problems, plug security weaknesses, or add features. However, upgrading Cisco IOS and other Cisco control software can be a challenge, depending upon your Cisco equipment and your system infrastructure. As an example, there could be limitations of local RAM that might cause a new OS version to execute incorrectly. Progent's Cisco CCIE consultants offer a broad variety of services related to upgrading Cisco IOS software or any other Cisco software platform such as CatOS or IOS XR. Progent's consultants can run audits of your router software, propose appropriate upgrades, provision Cisco devices, copy software images, configure and verify your Cisco software, tune throughput, troubleshoot problems, and teach your network support managers how to utilize any significant new features.

Microsoft Data Protection Manager Help
Microsoft System Center 2016 Data Protection Manager offers small and mid-size businesses near-continuous backup and simplified restore capabilities for Microsoft networks. SCDPM 2016 offers application-sensitive protection for key platforms like Microsoft SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, works with VMs running on Hyper-V and VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft Gold-certified System Center 2016 Data Protection Manager consulting experts can assist you to plan, implement, administer, and repair an enterprise-wide backup/restore system built around System Center 2016 Data Protection Manager. Progent can help you to migrate from an older release of DPM or from a legacy solution, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite support and can deliver occasional expertise to resolve technical bottlenecks or provide end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and on budget.

MS SQL Server Application Development
Progent's Microsoft-certified SQL Server developers can help with the entire lifecycle of creating and managing SQL Server-powered database applications. Progent adheres to leading practices using Microsoft's .NET architecture to create extensible, easy-to-manage custom software applications and to complete software projects on time and within your budget. Software development support offered by Progent for SQL Server environments includes requirements analysis, logical and physical modeling, normalization, data migration, T-SQL coding, software configuration, storage management, tuning, backup/recovery strategies, clustering, replication, security, and fault tolerance.

Talk to a Progent Network Consultant
To see how you can get in touch with a Progent computer support expert for remote or on-premises support in , call 1-800-993-9400 or visit Remote Network Support.














© 2002- 2018 Progent Corporation. All rights reserved.