For small office network systems located in the state of New York, Progent's Microsoft qualified technical team members can provide phone support and troubleshooting to fix your network systems issues fast and affordably. Progent has developed enterprise-class skills, sophisticated tools, and support databases to troubleshoot and resolve computer network problems while avoiding the high cost and delays associated with on-site technical service dispatches.

If your New York company is situated beyond the larger urban areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby computer network support options may be limited in skills, or unavailable during an emergency. This results in a office network that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís staff of network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a broad range of technical tasks for a extensive range of clients. This means you get not only the technical competency needed for the task, but a consultant with proven methods for applying those skills to provide excellent network solutions.

Microsoft Dynamics NAV Consulting
The most recent edition of Microsoft Dynamics NAV ERP offers powerful new features including Personalized Role Centers, improved business analytics and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP experts can provide custom programming, configuration and debugging support to enable you to benefit from Microsoft Dynamics NAV. Progentís engineers can show you how to connect Microsoft Dynamics NAV to other services and applications. In addition, Progent can help you to create and utilize data warehouses so you can improve your understanding of your business, acquire more customers, refine your marketing campaigns, and build successful alliances.

ProSight Systems Watch Server and Desktop Monitoring and Management
ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight Systems Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they can impact your network.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting support for NetApp's entire portfolio of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to help you to take care of issues with NetApp SAN deployments efficiently following industry best practices.

Examples of Remote Consulting Services Available from Progent for Cisco Routers
Some of the typical online Cisco router support services offered by Progent's certified Cisco experts include setting up hostname, IP addressing, routing tables, logging, security logon banner and user accounts; setting up HSRP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing configuration, and line settings; updating router's IOS image; configuring and testing failover; resolving VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus policy and business recovery planning.

Online Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides world-class online technical support for Microsoft and Cisco-based systems Nationwide. Progent's certified engineers have the expertise to assist you to analyze and resolve complex network problems rapidly and cost effectively. The scope of technical expertise offered by Progent's staff of engineers allows them to escalate even the toughest issues to appropriate subject matter experts as necessary. Whether you need one-time phone support and online repair or ongoing access to a Help Desk Call Center, Progent's experts can provide your organization with enterprise-level support without the cost and management hassle of running a big internal support organization.

Citrix Desktop Virtualization Engineering Support
Desktop and application virtualization platforms from Citrix permit quick set up of new desktops, fast deployment of new applications and updates, simplified desktop image control, quick restoration after client PC failure or theft, reduced capital investment in and longer useful life for client PCs, consistent high performance, tight control of security policies, and the ability to prevent critical corporate or government information from being taken from the data center. Progent's Citrix-certified XenDesktop engineers and Citrix XenApp specialists can assist you to assess, test, deploy, administer, and troubleshoot Citrix virtual Windows desktop products and can assist you with additional virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

IT Consulting Services for Small Governments
Progent has extensive experience delivering a broad range of online IT consulting and emergency troubleshooting services to local governments and school districts across the U.S. Progent is among the pioneers in providing advanced remote network support and has delivered IT support to clients in every state. Progent's remote IT consulting for local governments eliminates travel expenses and solves problems faster than onsite service calls.

Progent's Consulting and Training Services for Office Word and Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a wide selection of economical online consulting services to help you to maintain your existing Microsoft Office Word solution or help you to migrate to a current release of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility problems between different releases of Office Word, integrating Word with different Microsoft Office apps such as Excel and Microsoft Outlook or with third-party data sources and add-ons,network enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet integration, and remote Microsoft Office Word training classes tailored for individuals or groups.

Microsoft Exchange Server 2010 Upgrade Help
Progent's Microsoft-certified Exchange 2010 Server engineers can help your company to evaluate the value of Microsoft Exchange Server 2010 for your business and can help you to plan and carry out an economical migration to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2000 that will provide quick ROI by increasing your productivity, lowering the cost of equipment and support, streamlining administration, and consolidating your key communications technologies.

Affordable Computer Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with inadequate technical background can take several times longer to complete the same task than a seasoned Information Technology professional. As an example, charging 30% less per hour, but taking three times as long for the same task is not a bargain. Even worse, a poorly designed or implemented IT infrastructure that is unstable and difficult to manage or upgrade can cost a small business many times more than its initial price due to lost productivity. Progent's customer testimonials from satisfied businesses throughout the U.S. indicate the efficiency of Progent's service model and the technical capability of Progent's team of IT professionals.

Wireless IP Phone Integration
Creating solutions with Cisco's wireless VoIP phones typically requires that IT teams set up and optimize numerous components of your Wi-Fi infrastructure including wireless access points, routers, wireless LAN controllers, and call management tools. Progent's wireless IP phone configuration and troubleshooting experts offer online and onsite support to help your organization create and administer a Cisco wireless IP phone solution by providing integration services that range from debugging the configuration of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.

Progent's Cloud Integration Services for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level OS that allows small organizations to make the move from the traditional stand-alone on-premises datacenter to the contemporary hybrid computing model that combines both local and cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants can provide budget-friendly online consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible productivity and cost benefits of moving to Windows Server Essentials and adopting a hybrid local/cloud design for your computing environment. Progent can provide full-service project management so you can design and carry out an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 integration with on-premises Exchange and Microsoft Azure integration support.) Progent also offers as-needed consulting, troubleshooting, and customized training.

Talk to a Progent Computer Support Expert
To find out how you can access a Progent network consultant for online or onsite assistance in , call 1-800-993-9400 or go to Online Network Help.

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