For business networks located within the state of New York, Progent's Microsoft and Cisco certified engineers can deliver online support and remote troubleshooting to fix your network systems issues quickly and affordably. Progent has acquired enterprise-level expertise, software tools, and support knowledge bases to troubleshoot and fix network problems while avoiding the cost and time delays associated with onsite service calls.

If your New York small business is located outside of the larger metro areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer support options may be limited in skills, or unavailable during urgent situations. This results in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of network professionals average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical projects for a diverse range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with proven methods for applying those skills to assist with excellent network solutions.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery between sites that are up to 300km apart. Progent offers online or on-premises access to a certified NetApp MetroCluster expert who can help you to plan, configure, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by providing help with tasks such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your disaster recovery system to show compliance with industry standards and government mandates.

Immediate Assistance for Urgent Problems
With Progentís emergency online network support services, you can get immediate support for issues that are causing network disruption. Remote help eliminates the lengthy wait and increased expense required for in-person network help. For ordinary network administration tasks, Progentís off-site support engineers can finish the majority of jobs within minutes of receiving a request, rather than requiring you to live with a problem for up to a day for on-site support to show up.

BI Reporting and Analytics Consulting
Progentís business information reporting consultants can provide remote and on premises expertise to help your organization with any phase of business intelligence (BI) reporting ranging from troubleshooting or enhancing reports to designing and implementing a comprehensive BI solution. Progent's management reporting experts can assist you to maintain your existing reporting environment, help you to upgrade reports from a discontinued reporting platform to a current solution, and deliver as-needed online training tailored to your individual needs. Progentís management reporting professionals can provide experience in all popular business intelligence reporting tools including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

Microsoft Dynamics NAV Consulting
The latest release of MS Dynamics NAV ERP offers several innovations including Personalized Role Centers, enhanced business intelligence and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP experts offer programming, configuration and troubleshooting services to help your company to get the most from Microsoft Dynamics NAV. Progentís consultants can show you how to connect Microsoft Dynamics NAV to additional systems and programs. In addition, Progent can assist your organization to create and utilize data warehouses so you can improve your knowledge of your operations, acquire additional customers, refine your sales campaigns, and form productive partnerships.

Offsite DPM Backup Service
Remote data backup is key to a full-fledged business continuity plan. Progentís affordably priced Offsite Data Protection Manager Backup Service Package combines the power of Microsoft Data Protection Manager with the world-class security and availability facilities of the QTS (formerly Herakles) Colocation Center in Sacramento to deliver ongoing, transparent backup for up to 2.5 Terabytes of critical data from one or more of your Windows servers. Progent's service package includes all setup, support, and tracking required for a complete offsite data backup solution.

Amazon AWS Planning and Integration Consulting Services
Progent's Amazon AWS cloud planning and integration consultants offer cost-effective remote consulting to assist companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN access and can show you how to deploy all-cloud or hybrid environments that efficiently incorporate Amazon AWS resources. Progent offers as-needed consulting or Progent can provide comprehensive project management outsourcing to help you move smoothly to the Amazon AWS cloud platform.

Oracle Administration Services and Software Programming
Progent offers help from an Oracle certified consultant for Oracle DBA support or an Oracle software programmer for building RDBMS applications. Progent's Oracle DBAs can assist you to streamline critical Oracle database management activities including performance tuning, backup and restore processes, and information protection. Progent's Oracle software programmers can help you to design, tune, enhance, or port Oracle programs using PL/SQL. Progent offers skill using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize existing SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Planning and Configuration Consulting for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts can assist your business to upgrade to Aironet wireless access points and Cisco wireless controllers that comply with the recently approved 802.11ac Wi-Fi standard, making it possible to triple the speed for your Wi-Fi LAN while expanding the coverage area.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and Cisco CUBE integration consultants can assist you to design, deploy, maintain, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE-based SIP trunks. Progent can provide affordable remote or onsite support to help businesses to migrate efficiently to a productive communications environment that offers fast ROI. Progent's Gold-certified Microsoft collaboration consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of IT security experts. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for any of the network security disciplines addressed under GIAC certification including auditing infrastructure vulnerability, event management and response, traffic analysis, web-based services security and SIEM solutions for compliance with government requirements for reporting security events.

Collaborative Approach to Service and Technical Problem Escalation
Computer technologies have become increasingly sophisticated. In addition, typical small business networks integrate solution from many different suppliers. All this makes network integration and maintenance increasingly challenging. It is unfeasible for even the most talented individual to have deep knowledge in all facets of computer technology, or extensive practical experience in the thousands of hardware and software products, versions, and updates that small companies incorporate in their IT systems. Progent follows a team methodology to network consulting and depends on application specialists to bring high-level skills when needed to solve complex problems efficiently, at the least expense to your company.

Security Inventory Scanning for Small Business Networks
Progent offers two low-cost service packages designed to allow small businesses to receive an objective security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, an engineer runs an extensive examination of your IT infrastructure from beyond your company firewall to uncover possible risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a network scan from a secure machine within your firewall to assess your exposure to inside assaults. Both security inventory packages are set up and executed from a secured external location.

Contact a Progent Network Support Expert
To learn how to access a Progent computer support expert for online or onsite assistance in , phone 1-800-993-9400 or visit Remote Network Help.














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