for Small Business Information Technology Networks: Online Phone Consultation and Troubleshooting
For office network systems located within the state of New York, Progent's Microsoft and Cisco certified engineers can deliver online help and remote troubleshooting to repair your computer system issues quickly and cost effectively. Progent has acquired top-notch skills, software tools, and support knowledge bases to identify and fix network problems while avoiding the cost and delays associated with onsite service calls.
If your New York organization is located beyond the larger urban areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local network support choices may be limited in skills, or unavailable during a crisis. This can result in a office network that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of customers. This means you get not only the technical competency needed for the job, but a professional with field proven methods for applying those skills to provide efficient network solutions.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Immediate Help for Urgent Issues
With Progent’s remote support services, you can get immediate help for issues that are causing lost productivity without the lengthy wait for an on-site service technician. For day-to-day administration work, Progent’s off-site support consultants can perform most jobs within minutes of a request, rather than forcing you to wait for hours or days.
VPN Access Support for Popular Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Full Range of Security Consulting Services
Progent's certified security team members can help you perform complete security audits, recover quickly from virus and worm attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Apple Mac Consulting
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, configuring and maintaining a network system that is stable, secure, fast and aligned with your business needs.
Virus Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your company mail server free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policy.
Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Detailed Documentation of Services
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support organization. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.
Network Monitoring Services
Progent offers a selection of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies problems before they can disrupt your network.
Progent’s Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP 9.0. Microsoft Dynamics GP is a Microsoft financial platform and corporate management tool built, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP 9.0, the latest edition of Microsoft financial software in the Microsoft Great Plains Accounting family, offers an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Great Plains is simple to deploy and configure, and with its segmented design you are able to license only the capability you currently need, with the option to expand users and increase functionality in the future. Progent’s Microsoft Great Plains Software consulting experts can help you deploy, configure and administer Microsoft Dynamics GP 9.0 and also older editions of Great Plains including Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Progent's Microsoft-certified consultants have 20 years of
background designing, integrating, and
supporting messaging systems for
clients in the San Francisco Bay
Area and across the U.S. Progent
provides affordable Microsoft Exchange Servers consulting
services to ensure that your email environment
features security, fault tolerance,
easy access for remote and wireless users,
efficient administrative utilities, and
seamless integration with telecommunications. Progent
provides expertise and support services
for Exchange 2007 Server, Exchange 2003 Server, Exchange
2000 Server, and Exchange Server 5.5. Progent
can also assist small or mid-size businesses to
upgrade from Microsoft Exchange 5.5, Exchange 2000, or Microsoft Exchange 2003 Server to Exchange Server 2007.
Progent's business climate will make you a more capable consultant by enhancing your information technology skills and increasing the satisfaction of your clients. Progent makes good on this commitment by recruiting the best consulting experts for you to operate with, offering a state-of-the-art network and communications architecture, running proprietary application utilities to enable the highest quality of service, and by optimizing our business structures for attracting and retaining customers.
Progent's compensation structure is based on contribution, so just like working as a freelance consultant, your income is directly tied to your generated revenue. Some Progent support staff stress quality of life and elect to work at a more relaxed pace, using our self-determined calendar to pursue individual enthusiasms like mountain biking, motorcycle racing, snow boarding, fishing, vacations, or sharing free time with family and friends. Other consultants take advantage of the opportunity to earn big dollars via hard work and long hours. Progent completely encourages both sides of the spectrum plus everything in the middle.
Progent’s data center support services are intended for companies with hardware housed at IDCs or data center co-location hosting sites and requiring timely in-person assistance at the colo site as well as remote support from Microsoft and Cisco certified experts. Progent offers a complete array of data center and data center and colocation support services such as network topology evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, design and installation of high availability systems, architecting and deploying layered security structures, firewall configuration and support, designing load balancing solutions, and planning fault tolerant server and storage clustering systems.
E-Mail Guard represents a comprehensive service for blocking spam and viruses. E-Mail Guard handles the protection and management of corporate email by offering continually improved spam and virus blocking, policy administration, content testing, and protection against email-based DHA and denial of service attacks. E-Mail Guard also features monitoring, administration and analysis tools as well as outgoing email testing to help you fix your e-mail system and define and regulate corporate email policy.
The Cisco Unified Wireless Network infrastructure delivers affordable wireless solutions for productive mobility. Cisco's technology enables the same level of protection, flexibility, and manageability for untethered LANs that businesses demand in their tethered infrastructure. This involves built-in world-class security that detects, prevents, and self-corrects in response to familiar and new security attacks. This incorporates integrated mobility features such as voice support, location services, guest access, and enhanced security. Cisco technology has the flexibility and expandability to handle the needs of IT systems of all sizes, from small companies to large-scale enterprises, within wireless campus deployments or branch offices. Cisco's Unified Wireless Network architecture allows companies to take advantage of the wireless infrastructure to improve operations and enhance efficiency via a mobile workforce. Cisco's wireless product families lower across-the-board operational expenses and streamlines network deployment, support, and administration. Wireless devices that Progent supports include the Cisco Aironet 1000 Series access points, Cisco 1500 mesh access points, Cisco Aironet 1400 wireless bridges, the Cisco WLCM Routers, and the Cisco 2106 Wireless Network Controller.
Progent’s certified Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from compact, plug-and-play desktop devices for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system,eliminating possible OS-specific security holes.
Progent's Microsoft-certified consultants have 20 years of background providing e-mail and integrated telecommunications/email solutions for companies in the San Francisco Bay Area and nationwide. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus protection, provide fault tolerant email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange help and support offerings can aid you in planning and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT server or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2003 or Microsoft Exchange Server 2000. Progent also provides Windows XP and Vista desktop Microsoft Mail consulting for Exchange and Outlook and can show you how to set up Outlook 2003, Microsoft Outlook 2000, Microsoft Outlook XP, and Outlook Web Access (OWA). For email virus protection and spam filtering, Progent supports Postini spam filtering and Trend Micro software. Progent is also an authorized Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent is able to help small companies take advantage of Postini’s advanced spam filter solutions.
Progent's UNIX platform support services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience provides you with a convenient single source to show you how to build and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity downtime, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to complete your project rapidly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business needs.
Progent’s fault tolerant network consultants provide non-stop computing support, disaster recovery planning, system load balancing, high-availability interoffice access, high-availability Internet architecture design, non-stop data center consulting, and other 24x7 operations support to show your company create a 24x7 network for strategic applications. Progent possesses the experience to develop economical, 24x7 systems by deploying the expanding suite of Microsoft Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can show you how to you build a fault tolerant mutli-site network with a completely redundant Internet interface and intelligent network load balancing.
NextWeb offers high-speed stationary wireless data services that can be deployed in days instead of a month. NextWeb offers a selection of wireless data services including NextWeb wireless T1, wireless DS3, and special occasion wireless Internet connections. Progent has an agency relationship with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to integrate NextWeb wireless data services to create an enterprise-class, integrated communications solution on a realistic budget.
Progent's Solaris platform consulting experts provide small and mid-size companies and developers support for administering and supporting Solaris systems that run with Microsoft-based technology. Progent offers your business access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide array of expertise provides you with a convenient one-stop source to help you build and manage a secure and reliable cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by integrating MS Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux variations including RedHat Linux, SUSE, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
