If your business IT network is in New York you can depend on quick phone-based access to a UNIX or Cisco CCIE professional to fix critical issues affecting your computer network. Progent maintains among the largest groups of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts accessible by phone of any nationwide service organization in the country. Rates are affordable, charges are by the minute, sign-up is fast, and support is world class.

If your New York organization is based away from major metropolitan neighborhoods like New York City, Buffalo, Rochester, Yonkers, or Syracuse, contact with UNIX or CCIE-certified experts is often limited during a network crash. This can result in a loss of income for your business, angry customers, idle workers, and defocused management. By utilizing Progent's online services, you can get in touch with a qualified engineer who can deliver expertise whenever you need it to get your network operating.

Since Progent charges for telephone-based help by the minute, your company is invoiced only for services provided. Progent asks for no initialization surcharge. Many online support organizations have significant minimum fees or bill for each quarter hour or longer. Progent's fine granularity and simple billing policy eliminate unexpectedly large invoices for fast repairs.

If your New York business requires remote support for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's online help, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Remote Support Program Unique?
Progent's experienced staff of online consulting engineers possesses a broad range of world-class computer knowledge. This enables Progent's remote technical support specialists to deal successfully with the most complex network trouble faster than is feasible with typical third-party service organizations or with the internal support staff usually found in small or mid-size businesses. Progent has refined the technology and skills to fix technical issues efficiently in many different computer environments that incorporate combinations of UNIX, Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (See Progent's customer testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CCIE engineers have been awarded advanced certifications including Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote service team members also hold a variety of high-level Cisco credentials including Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

In order to assist companies that operate networks powered by a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft Windows operating systems, Progent's online support group offers the services of consultants who hold important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). To provide high-level security expertise, Progent provides remote support from engineers who have earned important security certifications including Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and ISSAP consultants. The scope of Progent's expertise combined with Progent's team-oriented approach to fixing technical difficulties streamlines service escalation, if needed, to experts with relevant background to resolve particularly intractable problems. This accelerates resolutions of serious problems, prevents network downtime, and reduces technical support invoices.

For businesses anywhere in New York, Progent allows fast online access to a UNIX/Linux, Solaris, Apple macOS or OS X specialist for urgent help to repair technical issues that are hurting your business but are beyond the skill set of your on-hand network service group. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE-qualified engineers can connect to your computer environment using the latest remote support utilities that allow them to deliver fast and affordable diagnosis and resolution of critical computer problems.

Services Progent's Remote Support Specialists Can Offer Your New York Company
Progent's service specialists can offer advanced help for a comprehensive set of UNIX/Linux, Apple OS X, Cisco, and Windows technologies including:

Remote Expertise for UNIX/Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote technical service staff can help New York companies with a large set of information products and technologies such as system architecture, email support, security expertise for computer systems and business operations, Microsoft Windows coexistence with UNIX/Linux, Sun Solaris, or macOS and OS X systems, virtual server technologies for server consolidation and centralized management, and moving from out-of-date applications to modern environments based on updated versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft Windows.

Progent's support professionals offer online troubleshooting for computers powered by major derivatives of the UNIX platform such as: Apple macOS and OS X, Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or familiar Linux products including RedHat Linux, SUSE Linux, Debian-GNU and Slackware Linux.

Cisco Network Architecture and Security Technology
Progent leads the computer support industry for providing fast and affordable communication with Cisco CCIEs. CCIEs are elite networking engineers who are awarded this prestigious certification by completing strenuous examinations given by Cisco. Most CCIEs are employed by large corporations or nationwide ISPs, and as a result their expertise is not readily accessible to smaller companies.

Progent is one of the only IT technology support firms that ensures that CCIEs stay accessible to help small and medium sized companies. In addition, Progent offers quick communication with a Cisco CCIE via telephone so that you can get timely support for critical network issues that are impacting your business but are beyond the experience of your usual IT support personnel. Progent's CCIE engineers can connect to your environment via secure remote troubleshooting technology in order to perform rapid and cost-effective analysis and repair of urgent system trouble. For more information concerning Progent's services for Cisco infrastructure, visit Cisco Network Consulting Services.

Microsoft Certified Partner for Online Technical Support for MS Windows
Progent's Microsoft-certified remote service professionals can provide network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad variety of technology practice areas including Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 R2 support, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint Server 2013 development, Lync implementation and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring, System Center 2012 Operations Manager network monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

Certified Network Security Engineers
Progent provides you access to accredited CISM, CISA and CISSP security professionals who can deliver a variety of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, or macOS and OS X network against assaults or assist your business to recuperate quickly from a breach. Security solutions offered by Progent include: extensive security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds and Hydra; efficient recovery from malicious assaults; integrating firewalls; planning safe techniques for remote and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and offering 24x7 automated monitoring. To find out more information on Progent's security services for small and medium-size companies, refer to Progent's Engineering Support for System Security.

Business Applications Support: Online Classes, Development, Troubleshooting
Progent's Apple Mac technology consultants can support the creative aspect of Macintosh computing by offering help services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post-production studio.

Progent's Application Experts Team can supply in-depth consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

Help Desk Outsourcing Alternatives
Progent provides a variety of programs for Help Desk Call Center assistance : UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support Services, and Helpdesk Consulting and Staffing.

Progent's Help Desk Outsourcing Services are intended primarily for companies who need the timely accessibility of a professional Help Desk but who have relatively small budgets and internal support resources. Progent’s Virtual Help Desk is a seamless extension of your current Call Center team. Progent can act as a main Help Desk for your business, serve as an escalation resource for tough network problems, or be ready in those instances when your other service providers are too busy. Progent's Call Center Consulting Services can assist you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or programming Help Desk Call Center application software to address the special needs of your business, or providing temporary personnel to work online with your in-house Help Desk Call Center group during demanding events such as system upgrades.

Progent is a Microsoft-Certified Partner and maintains a skilled team of Cisco-authorized network infrastructure specialists. Progent's Help Desk staff of seasoned UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft experts are ready to provide your customers instant contact with a dependable support team with extensive experience in telephone-based support and remote access repair service for small and midsize business networks. Progent's concentration is on earning the Call Center a respected reputation as a key contributor to company success, and Progent's target is to resolve rather than simply record problems. To read additional information on Progent's Help Desk outsourcing, go to Progent's Call Center Support.

Progent's Online Technical Support Tools
Progent has deployed an arsenal of customized technologies, refined over years of field experience, focused on promoting the highest quality of efficiency for providing remote technical help and troubleshooting for small and midsize business IT networks. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN offsite connectivity permits the engineers of Progent's remote service group to connect to your environment remotely without breaching corporate security.

Progent's powerful service reporting software keeps thorough records for all service delivered to Progent's customers. Every authorized Progent staff engineer has access to the history of support rendered to each customer by any team member. This database of problems and fixes is organized as an easily retrievable proprietary knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's certifications with major industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases as well as to manufacturers' in-house engineering staff that allow Progent's remote consulting experts to arrive at the optimal resolutions quickly.

Get in Touch with a UNIX/Linux or Cisco Technical Assistance Expert Now
To find out how you can contact a UNIX, Linux, Sun Solaris, Apple macOS or OS X consultant or a Cisco CCIE for urgent remote consulting support in New York, call 1-800-993-9400 or go to Expert Online Computer Help.

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