New York UNIX, Linux, Solaris, OS X Technical Support Immediate Online Phone Access to a UNIX Consultant
If your company IT network is in the state of New York you can depend on fast remote technical support from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to resolve the toughest problems affecting your network. Progent offers the services of among the most extensive teams of UNIX and Cisco CCIE support professionals accessible by phone of any independent support organization in the country. Rates are reasonable, billing is per minute, engagement is fast, and support is world class.
In case your New York small business is situated some distance from major urban areas including New York City, Buffalo, Rochester, Yonkers, or Syracuse, help from UNIX or CCIE-certified engineers could be limited during an urgent situation. This can result in a drop in productivity for your business, upset customers, idle employees, and distracted executives. By calling Progent's online services, you can get in touch with a qualified consultant who can provide assistance when you require it to get your network running.
Because Progent bills for online service per minute, your company is invoiced exclusively for technical help received. Progent requires no service activation fee. Some remote service firms have substantial minimum payments or charge for each quarter hour or longer. Progent's by-the-minute granularity and simple pricing mechanism avoid big invoices for quick fixes.
If your New York company requires immediate technical assistance, find out how to get in touch with Progent's UNIX, Linux, Solaris, Apple Mac OS X, or CISCO CCIE consultants by going to Progent's nationwide online help, telephoning 1-800-993-9400, or e-mailing information@progent.com.
Why is Progent's Online Technical Support Program Special?
Progent's experienced team of online consulting engineers has a rich set of in-depth information technology knowledge. This allows Progent's remote technical support experts to resolve the most complex network trouble more quickly than is feasible with typical third-party service organizations or with the in-house IT staff commonly found in small businesses. Progent has delivered remote support to companies in each state in America and has developed the technology and experience to fix technical issues efficiently in many different network configurations that feature combinations of UNIX, Linux, Solaris, Apple Mac OS X, Microsoft, and Cisco technologies.
Progent's UNIX/Linux, Sun Solaris, Mac OS X, and CISCO CCIE engineers have been awarded professional credentials such as Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Progent's remote support team members also hold a variety of high-level Cisco Systems certifications including Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
In order to assist companies who run networks powered by a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows operating systems, Progent's online support group offers the expertise of engineers have earned prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). To provide advanced security consulting, Progent provides online contact with professionals who have qualified for important security certifications such as CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's expertise coupled with Progent's cooperative approach to repairing technical difficulties allows trouble ticket escalation, if needed, to experts with relevant competence to resolve particularly tough problems. This accelerates resolutions of serious network problems, avoids system disruption, and reduces maintenance bills.
For companies throughout New York, Progent offers virtually instant communication with an online UNIX, Linux, Sun Solaris, Apple Mac consultant for urgent expertise to repair information system issues that are affecting business productivity and are outside the experience of your local network support organization. Progent's UNIX/Linux, Sun Solaris, Mac, and Cisco CCIE-qualified engineers can analyze your computer environment with the latest remote support tools in order to perform rapid and affordable diagnosis and resolution of serious IT issues.
Services Progent's Phone-based Consulting Experts Can Provide Your New York Company
Progent's service specialists can deliver expert help for a comprehensive array of UNIX/Linux, Cisco Systems, and Windows technologies such as:
Remote Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Apple Mac Systems
Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote network support staff can assist New York companies to maintain a large set of information products and technologies that include system infrastructure, messaging solutions, security consulting for computer systems and company processes, Microsoft Windows coexistence with UNIX/Linux, Sun Solaris, or Apple Mac platforms, VMware technologies for processor consolidation and streamlined administration, and moving from orphaned systems to current environments powered by newer versions of UNIX, Linux, Solaris, Apple Mac, or Microsoft Windows.
Cisco Systems Network Infrastructure and Security Technology
Progent leads the computer support industry for providing fast and economical access to Cisco CCIEs. Cisco-certified CCIEs are high-level networking professionals who earn this rare credential by passing intense testing administered by Cisco Systems. Most Cisco CCIEs are employed by big enterprises or national ISPs, and so their expertise is not conveniently accessible to small businesses.
Progent is one of the few network consulting organizations that makes sure that CCIEs stay accessible to assist small and medium sized organizations. In addition, Progent facilitates convenient access to a CCIE by telephone so that you can get timely assistance for complex system issues that are disrupting your business but are outside the comfort zone of your local system maintenance group. Progent's CCIE engineers can access your environment via secure on-line troubleshooting tools to perform rapid and cost-effective diagnosis and remediation of urgent system anomalies.
Gold Partner for Remote Technical Support for Windows
Progent's Microsoft-qualified professionals can provide phone-based network repair and IT support for all Microsoft server and office productivity products. As a Microsoft Gold Certified Partner, Progent can offer your company the expertise of support engineers who can assist to implement, troubleshoot and manage every Microsoft Windows Server including Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Virtual Server, Microsoft Project Server, and System Center Operations Manager 2007 and MOM 2005. To find out more on Progent's services for MS server products, go to MS Servers Consulting Services.
CISM, CISSP and ISSAP Certified Network Security Professionals
Progent provides you contact with qualified CISA and CISM security engineers who can deliver a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, or Apple Mac network against internal or external threats or help your business to recuperate rapidly from a breach. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; securing your email infrastructure against viruses, spam, and directory harvest attacks; and implementing round-the-clock automated monitoring. To learn more information on Progent's security expertise for small businesses, see Progent's Consulting Services for System Security.
Business Applications Support: Training, Custom Programming, Integration
Progent's Apple Mac consultants can support the creative aspect of Mac computing by offering consulting services and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Progent's Application Experts Group offers professional consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, MS Word, and MS Excel. For more on Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Group.
Call Center Support and Outsourcing
Progent provides a variety of support programs for Call Center services including UNIX, Linux, Solaris, Mac OS X, Cisco Systems and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Help Desk Consulting and Staffing.
Progent's Call Center Outsourcing Services are designed mainly for small businesses who need the timely availability of a professional Help Desk with effective telephone assistance and the ability to escalate trouble tickets, but who have limited funds and IT management resources. Progent’s Virtual Help Desk is a seamless extension of your current Call Center resources. Progent can act as a main Call Center for your business, serve as an escalation alternative for the most challenging technical problems, or be available in overflow instances when your ordinary resources are swamped. Progent's Call Center Consulting Services can aid you in establishing an efficient new Help Desk Call Center or enhancing your existing one, selecting or programming Help Desk Call Center application software to meet the special requirements of your company, or adding temporary staff to work remotely with your internal Help Desk group to deal with high-demand scenarios like system upgrades.
Progent is a Microsoft Gold Certified Partner plus an authorized Cisco Systems Partner and Progent's Call Center team of seasoned UNIX, Linux, Solaris, Mac OS X, Cisco and Microsoft experts can offer your clients instant communication with a reliable support team with years of experience in phone help and online repair service for small and midsize business information systems. Progent's concentration is on earning the Help Desk a respected image as a major driver of company success, and Progent's mission is to resolve rather than merely document problems. For additional information on Progent's Help Desk Call Center support, go to Progent's Help Desk Support.
Progent's Online Service Tools
Progent has deployed a collection of customized tools, evolved over more than a decade of field experience, focused on enabling the highest standard of efficiency for delivering online technical support and troubleshooting for small business IT networks. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN remote access permits the experts of Progent's online support team to link to your system remotely without violating network security.
Progent's powerful service reporting software includes thorough histories for all support delivered to Progent's customers. Every active Progent team consultant has access to the specifics of support provided to each client by any staff engineer. This archive of issues and solutions is structured as an easily retrievable internal database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's partnerships with major industry leaders including Cisco and Microsoft permit access to other vast support databases as well as to manufacturers' in-house technical staff that enable Progent's remote service experts to arrive at the optimal solutions quickly.
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Now
To find out how you can ask a UNIX, Linux, Solaris, Mac OS X consultant or a Cisco CCIE for urgent remote consulting expertise in New York, call 1-800-993-9400 or go to Expert Remote Network Support.
Progent’s computer outsourcing services for small companies include designing Server 2003, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and on-site troubleshooting, resolving stubborn integration problems, and producing a company-wide security strategy. Progent can help you enhance network reliability and throughput with non-stop configuration, resilient network architecture, and proactive server monitoring. Progent also provides special project assistance for large-scale migrations and can help with needs assessment, product identification, bill of materials development, sourcing qualification, procurement coordination, and full documentation. Progent’s computer outsourcing service also features training for office productivity software such as Microsoft Office XP.
Progent's Microsoft-certified consultants have 20 years of background planning, installing, and maintaining email solutions for San Francisco Bay Area clients. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email environment offers protection, fault tolerance, easy connectivity for remote and mobile users, time-saving administrative tools, and productive integration with telephony. Progent provides expertise and support services for Exchange 2007 Server, Exchange 2003 Server, Microsoft Exchange 2000 Server, and Exchange Server 5.5. Progent can also help small or mid-size businesses to upgrade from Microsoft Exchange 5.5, Microsoft Exchange 2000, or Microsoft Exchange 2003 Server to Microsoft Exchange Server 2007.
In addition to offering Great Plains specialists, Progent can give you access to experts in Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Sage Software, and QuickBooks Pro by Intuit. Progent's experts also can help you build and maintain a secure, reliable server and communications foundation to support your ERP, MRP and accounting solutions.
Expert Microsoft Certified Microsoft ISA Server Engineer Professional
Progent's certified ISA Server consultants have extensive experience developing Microsoft ISA Server-based security installations for information systems with many offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall consultants can assist your company in planning and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your network security requirements without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Even if your company has a minimal network services staff and a limited IT budget, your information system can still have the same high availability and responsiveness that once required a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified IT professionals, the latest system management products for proactive monitoring and threshold alarms, and economical support packages such as a help desk service to keep your vital network applications and servers operating. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and program monitoring to cut support costs, fix problems quickly, and prepare for issues before they impact network productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive process management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to offer small company systems enterprise-class reliability, security and performance.
Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2003. Progent’s consulting team can show you how to design, integrate, maintain and manage the entire family of Windows .NET Servers including Microsoft Windows 2000 Server, SQL Server, Microsoft ISA Server 20066, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, SharePoint Server, Microsoft SharePoint Services, Virtual Server, Microsoft Project Server, and Operations Manager 2007 and 2005.
Progent can provide a variety of data transport packages from leading carriers such as AT&T, Broadwing, and New Edge Networks. Data communications services available through Progent include ISDN, DSL, Frame Relay, T1, ATM, Private Line, plus stationary and mobile wireless. Progent can support you with all facets of creating and integrating a sensible data communications solution that optimizes the business value of your computer network. Progent can also provide consulting services covering areas from computer troubleshooting to full IT outsourcing to ensure that your data communications strategy can succeed.
Progent's Microsoft certified engineers can provide world-class consulting for major implementations of Microsoft Exchange 2007. Progent's experts can show you how to prepare for multi-site Exchange Server rollouts or upgrades and can supply local personnel to assist enterprises with deployments of Microsoft Exchange in the San Francisco Bay Area or any region served by Progent's engineers.
The server cluster technology incorporated into the Datacenter and Enterprise editions of Windows Server 2008 has been radically redesigned to streamline the installation, setup, and management of clusters that offer greater levels of network dependability, security, performance, and versatility. New or improved capabilities include cluster verification, easier configuration and deployment, unified cluster administration, redesigned cluster architecture for maximum uptime, hardened security and quorum structure, minimization of failure points, greater storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist your company evaluate the business benefits of Windows clustering, design and implement a deployment, train your IT staff to administer your cluster environment, provide continuing consulting and support services, and produce and test a disaster recovery plan.
Progent's certified professionals can assist you to evaluate the potential advantages of Hyper-V-powered virtualization for your business, perform pilot installations to verify Hyper-V's operation with your line-of-business applications, assess your network infrastructure for optimal performance with virtual server technology, help you in migrating to Windows Server 2008 and setting up, educate your IT staff to monitor and administer Hyper-V, offer expert consulting help for improving the protection of your virtual machines, establish and validate disaster recovery procedures that optimize network availability, and deliver continuing consulting and maintenance including affordable low-cost remote troubleshooting and comprehensive Help Desk outsourcing.
Progent can supply organizations in the San Francisco Bay Area and major locations nationwide with an expert familiar with the latest features of MS Office Word. An engineer from Progent's Experts Team can show you how to integrate Microsoft Word's productivity enhancing components into the operations of your organization, help with creating templates and developing time-saving macros, or offer 1-on-1 training to keep your business current on Microsoft Office Word 2007 and 2003. Progent's engineers can help your organization integrate and manage a safe, high-availability IT system foundation to support your Microsoft Word solutions.
Progent's Microsoft-certified consultants have 18 years of experience providing e-mail, electronic messaging and email/telephony combination solutions for Bay Area businesses. Progent offers economical Microsoft Exchange Server support services to enhance email security and virus defense, provide high availability email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support offerings can aid you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2003 or Exchange Server 2000. In addition Progent provides Windows XP and Vista desktop Microsoft Mail consulting for Microsoft Exchange and Outlook and can show you how to configure Microsoft Outlook 2003, Outlook 2000, Microsoft Outlook XP, and Outlook Web Access. For email virus defense and spam blocking, Progent offers expertise with Postini spam filtering and Trend Micro software. Progent is also an authorized Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent can help small companies take advantage of Postini’s enterprise-class spam filter solutions.
