For small office computer networks located anywhere in the state of New York, Progent's Microsoft and Cisco authorized technicians can deliver remote phone assistance and troubleshooting to resolve your computer system problems fast and cost effectively. Progent has developed world-class skills, software utilities, and support databases to identify and repair network problems while avoiding the high cost and time delays associated with in-person service visits.

If your New York company is situated outside of the larger metro areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network environment that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a diverse range of clients. This means you obtain not only the technical competency needed for the job, but a professional with demonstrated methods for applying that expertise to provide efficient network solutions.

Progent's Test Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab located at the QTS Colocation Center in Sacramento, California can be used for testing mission-critical applications, developing efficient migration methodologies, evaluating and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent customers who lack adequate in-house resources to configure effective pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep critical network projects on schedule.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to plan and install a Wi-Fi wireless network adapted to your environment, offering you a WLAN that delivers the reception, performance, capacity, Quality of Service, data protection, and roaming capability your business requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service. Progentís onsite survey features physical walkthroughs, RF and security assessment of your current WLAN, analysis of your site's floor plans, measuring for radio frequency contention, RF propagation modeling, selection of optimum placement for customer-specified WAPs such as Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort devices, and a detailed document describing a new WLAN.

ProSight DPS Managed Cloud Backup
Progent's ProSight Data Protection Services cloud backup and disaster recovery provides small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out about Progent's entire ProSight series of affordable network monitoring and management services for small and medium-size businesses.

ProSight Network Audits for Evaluating Network Infrastructure Health
Prosight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner and more secure Active Directory implementation. Both versions also offer the long-term advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. For details about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

Planning and Deployment Consulting for Meraki Indoor and Outdoor Wireless APs
Progent's Cisco Meraki wireless access point consultants offer online and on-premises support services to assist organizations of any size to plan, deploy, manage, expand or debug Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology such as Catalyst, Nexus and Meraki switches, ASR routers and firewalls to build a seamless ecosystem that delivers the same access, responsiveness, security, ease of management and availability for wired and wireless clients irrespective of their mobility or device. (Check out Meraki switches configuration and management.)

Microsoft Active Directory Design and Integration Expertise
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, lost Active Directory objects, clean-up of test application configuration objects in on-line Active Directory systems, and fixing of failed setups of AD and AD-enabled software. Progent is also skilled in working with advanced Active Directory utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address key issues including Active Directory naming conventions, hierarchical structure, IT administration model, utilization and structure of group policy objects, plus security and auditing specifications. Progent can also evaluate the implications of server and service configurations on functionality and speed. Progent can help companies to plan and roll out configurations of AD Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.

Microsoft Dynamics GP (Great Plains) Programming and Support
Microsoft Dynamics GP 2015 R2 introduces a new design that improves cloud integration, works with the most popular smart phones and tablets, allows one-time login with Azure AD, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants have the depth and breadth of knowledge and experience to address the critical technical and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the business value of your investment in this mission-critical product.

Planning and Support Expertise for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable uptime for critical workloads by offering unified, cross-platform monitoring of IT infrastructure installed across local datacenters and private and public clouds. Progent's consulting team offers world-class remote and onsite support to help organizations of any size to plan, implement, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consulting experts can assist you to move to SCOM 2016 from earlier versions or from different monitoring platforms, or integrate multiple monitoring systems into a unified IT management solution. Progent can also help you extend your Operations Manager 2016 environment to include infrastructure hosted on public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud expertise.

Design and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts offer Cisco Aironet wireless AP consulting and Cisco wireless controller integration so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to get three times the performance for your wireless network while increasing the area covered.

Progent's Consulting Support for Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, entry-level operating system that allows small organizations to make the move from the traditional stand-alone in-house datacenter to the modern hybrid networking model that combines local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consultants offer cost-effective online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to assess the potential business benefits of migrating to Essentials and implementing a hybrid local/cloud-based model for your computing environment. Progent can provide full-service project management to help you plan and execute a smooth migration to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure planning and integration consulting.) Progent also offers continuing consulting, technical support, and customized training.

Talk to a Progent Computer Consultant
To see how you can access a Progent network consultant for online or on-premises expertise in , phone 1-800-993-9400 or go to Online Computer Support.














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