For business networks located throughout the state of New York, Progent's Microsoft and Cisco authorized technical experts can provide online help and troubleshooting to repair your network problems fast and cost effectively. Progent has developed world-class expertise, software utilities, and support databases to troubleshoot and fix IT problems without the cost and time delays associated with in-person service visits.

If your New York organization is located beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network environment that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís team of field proven network professionals average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a diverse range of clients. This means you obtain not just the technical skills needed for the job, but a professional with proven methods for applying those skills to assist with affordable network solutions.

Eliminate Reliance on Freelance Consultants
By creating a relationship with a full-service network support company such as Progent as opposed to a freelance consultant, you are ensured timely access to capable professionals whenever you need them. You no longer have to worry that illness, training, time off, or conflicting jobs with other clients will leave you without help when you have an emergency.

Consulting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can help organizations of any size to follow best practices to set up SCVMM 2012 hosts, networking, storage, and libraries; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help you to upgrade from a legacy release of System Center Virtual Machine Manager or from another management system, and Progent can assist you to optimize and repair your current SCVMM ecosystem to make sure you get maximum business value. Progent also offers Virtual Machine Manager 2016 migration consulting to assist your organization to plan and carry out an efficient migration from SCVMM 2012 to SCVMM 2016 so you can benefit from new assurance capabilities, more affordable VMM storage options, and other enhancements.

Progent's Consulting, Development and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Office Excel and Office 365 Excel consultants can provide a broad range of online services to help you to plan, develop, pilot test, deploy, administer, and debug applications powered by any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to move your current Excel solutions to the newest versions of Excel, support Excel on Apple iOS and Android smart phones and tablets, and fix compatibility issues between various releases of Office Excel. Progent can provide on-demand help to organizations looking for a quick fix to a specific problem associated with Excel and Progent can also provide full project management services for upgrading or developing mission-critical application software based on Excel. Progent's cost-effective online training classes for Excel can be custom tailored to meet the special requirements of individual users or groups.

SQL Server 2012 Consulting Services
Progent can provide the expertise of Microsoft-certified SQL Server 2012 consultants as well as seasoned software programmers, database administrators, project management experts, Cisco-certified network architects, business continuity planning specialists, and certified data security consultants to assist your business to maintain your Microsoft SQL Server 2012 solution and define an efficient and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also help your company to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Project Server Integration and Training
Progent's certified Microsoft Project Server consultants offer advanced online and onsite support for Project Server and for all Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional planning and support, SharePoint Server 2013 design and deployment, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance,Excel and Office 365 Excel development, plus Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network consultants to assist your company to enhance your environment to accommodate local, branch, at-home, and mobile users so they can use Project Server to collaborate securely and efficiently. Progent's certified network security consultants can help your IT team to define and enforce security policies that safeguard important business information without disrupting the productive exchange of authorized information.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services cloud backup and disaster recovery offers small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn about the entire ProSight series of affordable network management outsourcing services for small and mid-size organizations.

Broad and In-depth Expertise with Business Information Networks
Progentís group of more than 80 networking experts means clients can take advantage of the leverage of more than a thousand years of combined background and collective information to fix the most difficult network problems. Progentís certified information technology consultants possess the experience to find solutions quickly and implement them cost effectively.

Best Practices Followed by Seasoned Engineers
Many companies situated far from areas with ample expert engineers utilize less qualified or inexperienced local consultants for vital network support services. This can produce a network that is undependable or inefficient. Progentís team of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the front lines of network support, providing a wide range of technical services for a diverse selection of clients. This means that with Progent you get not only high-level technical knowledge, but an engineer who understands computer industry best practices in applying those skills to solve actual business system issues efficiently and in a repeatable fashion.

Design, Deployment and Support Expertise for System center 2012
Progent's Microsoft System Center consultants have over a decade of experience integrating, supporting and troubleshooting the key components included with System Center and can assist your organization to design, install, maintain, and repair your System Center ecosystem to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration planning and support to help your organization to transition to the latest version of System Center from an earlier one or from a third-party datacenter management solution to deliver the benefits of enterprise-class provisioning, management automation, security and compliance, plus infrastructure and application performance monitoring.

One-stop Shopping for Full-spectrum Computer Network Support Services
Progent can be a one-stop source for the majority of IT support needs for small organizations. While focused on supporting solutions from Microsoft and Cisco, Progent consultants frequently install, integrate, and troubleshoot products from leading hardware and software vendors including Check Point Software, WatchGuard, and Symantec. Progent also provides expertise for Mac OS X and Apple IOS technology, Linux consulting, Citrix consulting, and Juniper Networks integration.

Progent's Online Consulting and Training Support for Microsoft Office Desktop and Office 365
Progent's certified Microsoft Office and Office 365 experts can assist companies of any size to integrate Office desktop and Office 365 applications including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless productivity solution that provides quick return on investment and enables better business outcomes. Progent can assist your company to integrate Office or Office 365 applications with each other and with other key Microsoft technologies including SharePoint Server, Exchange Server and Microsoft SQL Server. Progent can also help you fix compatibility problems with various versions of Office desktop and can provide customized online Microsoft Office and Office 365 training to individual users or teams.

Microsoft Exchange 2013 Migration Consulting
Progent can provide comprehensive Microsoft Exchange Server 2013 migration support such as cost/benefit analysis, end-to-end project management services, site prep, specification of new software licenses and hardware required, preparing your Active Directory forest and its domains for optimal operation with your Exchange 2013 solution, designing DAGS that deliver HA and resilience to your mailbox servers, system testing at a customer's location or at Progent's testing lab, managing transitional coexistence between Microsoft Exchange 2013 and previous versions of Exchange Server, deployment of the production Exchange environment, decommissioning the old servers, and training for client's IT group and users.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

Progent's Consulting Support for SQL Server 2014
SQL Server 2014 incorporates major enhancements in key areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly with all workloads including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services that include system design, configuration, management, troubleshooting, and application development expertise to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment. If your organization is currently running SQL Server 2014, Progent can assist your company to carry out an efficient upgrade to SQL Server 2016.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager (CUCM), is a unified voicemail solution that facilitates teamwork by providing flexible set of options for retrieving voice messages within an environment that is easy to deploy and maintain. Cisco Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses and corporate branch locations with up to 500 users. Progent's Cisco-qualified CCIE consultants offer Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your voice messaging solution continues to deliver maximum business advantage.

Talk to a Progent Network Support Expert
To find out how to access a Progent network support expert for online or on-premises help in , call 1-800-993-9400 or visit Remote Network Support.

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