New York Network Consulting Experts for Small Office Computer Network Systems: Online Phone Consulting and Troubleshooting
For small office computer networks located anywhere in the state of New York, Progent's Microsoft certified engineers can provide online support and remote troubleshooting to solve your network problems quickly and cost effectively. Progent has developed top-notch skills, software tools and support databases to troubleshoot and resolve computer network problems absent the high cost and delays normally associated with on-site service visits.
If your New York business is located beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network systems support options may be limited in expertise, or unavailable during urgent situations. This can result in a network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of seasoned network engineers average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a varied range of clients. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to assist with efficient network solutions.
Strategically Based in California's Silicon Valley
Progent is strategically headquartered in Northern California, an area respected worldwide for innovation, technology leadership, and world-class network experts. Cisco is based in San Jose and Microsoft’s Silicon Valley operation is Microsoft’s second largest outside Redmond. Other significant high-tech companies headquartered in the Silicon Valley / San Francisco Bay Area include Google, Yahoo, Apple, Intel, Symantec, Sun, Juniper Networks/Netscreen, Oracle and others. This is also the location of some of the highest ranked universities in America. Progent has put together a world-class group of experts from this large talent pool.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical IT support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
VPN Access Support for Leading Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Remote Computer Network Administration and Support
Remote support tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Full Portfolio of Security Assistance
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Team Approach to Service and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small business computer networks include software and hardware solutions from dozens of different suppliers, which results in further integration complexity. It is impossible for even the most capable individual to have deep knowledge in all aspects of information technology, or extensive hands-on experience in the huge range of hardware and software brands, models, and versions of software that can deployed by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.
Experienced with a Broad Spectrum of Business Networks
Progent’s expert engineers have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what IT solutions work and which ones don’t.
Network Monitoring
Progent offers a range of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies issues before they can disrupt your network.
Affordable Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly architected or configured IT infrastructure that is unstable can cost a small business many times over its’ price in lost productivity.
Detailed Documentation
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support provider. Progent sends email documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Progent’s consultants offer experience in multiple technologies related to mobile connectivity including system infrastructure, wireless data synchronization, wireless security, mobile email, Windows Mobile 2003. PDA integration, RIM Blackberry, and mobile application development. Progent's Microsoft and Cisco certified consultants can save your company work and money by using their wireless expertise to show you how to select and configure wireless access technologies that fit the needs of your company. Progent can also tune your IT architecture so that wireless PDAs perform better.
Progent's certified security consultants can help you protect your Mac network through professional services including running security tests, recovery from virus and denial of service attacks, setting up firewalls, implementing secure remote and mobile access, installing monitoring programs for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan appropriate for the particular goals of your business network.
Our compensation structure is built on contribution, so similar to being a freelance contractor, your income is entirely driven by your work effort. Certain of our consultants stress lifestyle issues and elect to consult at a more relaxed pace, using our self-determined calendar to follow personal enthusiasms such as mountain biking, car racing, skiing, surfing, travel, or spending private time with relatives and acquaintances. Others take advantage of the chance to earn major dollars through hard work and long hours. Progent fully supports either side of the spectrum plus any point in between.
Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to allow minor problems to fester.
Progent’s Wireless Consulting Services offer a fast, affordable way for small business computer systems to integrate the latest wireless network solutions. Few small organizations have internal computer groups with the resources to keep up to date on the fast-changing world of wireless products and services, and even fewer have the hands-on experience to cut through the hype and identify and configure the optimal products for Wi-Fi wireless LAN (WLAN), mobile connectivity, and small business wireless security. For 802.11 WiFi environments, Progent can show you how to design and install 802.11a, 802.11b and 802.11g compatible wireless connectivity hardware such as the Cisco Aironet wireless access point. Progent can also help incorporate an acceptable level of 802.11x security. For wireless messaging and wireless web programs for mobile workers, Progent supports handheld computers such as the Research In Motion Blackberry (RIM Blackberry) for mobile email, as well as wireless PDAs, smartphones, and Pocket PCs powered by Windows Mobile operating systems with Activesync. Progent’s experience with the Proxim Tsunami wireless bridge can help you to test11:10 AM 6/27/2006 and implement building-to-building wireless access.
Progent's expert support team can show you how to design and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent offers the background to finish your move quickly and economically. Progent's Microsoft Exchange 2007 help, repair, and design services include expertise with the configuration of third-party add-ons to Exchange Server 2007 and the design of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Cisco's Unified Wireless Network infrastructure delivers cost-effective wireless networks for productive mobility. Cisco's solution enables the same level of security, scalability, and ease of administration for wireless networks that organizations expect in their tethered infrastructure. This includes built-in enterprise-class protection that detects, prevents, and adapts in reaction to known and unknown security attacks. It includes unified mobility services such as voice support, location services, guest access, and advanced security. Cisco products have the flexibility and scalability to handle the requirements of IT systems of any size, from small companies to large-scale corporations, for WLAN campus environments or branch offices. The Cisco Unified Wireless Network enables organizations to exploit the RF infrastructure to improve operations and enhance productivity via a mobile workforce. Cisco's wireless solutions reduce across-the-board IT expenses and simplifies network implementation, operations, and management. Wireless products that Progent provides expertise for include the Cisco Aironet 1240AG Series access points, Cisco 1500 mesh access points, Cisco 1300 wireless bridges, the Cisco WLCM-E Routers, and Cisco's 2106 Series Wireless LAN Controller.
Progent can provide businesses in the San Francisco Bay Area and select cities across the U.S. with experts to show how to deploy Microsoft Project, combine the product with leading office productivity software including Microsoft Outlook and Microsoft Excel, and supply on-site education. Progent's engineers can help your business plan and support a secure, reliable network and communications foundation to support your MS Project applications. Progent can also promote corporate project management solutions by setting up Microsoft Project Server.
Progent’s Cisco-qualified network consultants offer experienced PIX Firewall consulting services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, plug-and-play desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a sensible level of security, performance and availability for business networks of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPSec VPN networking, intelligent access services, and extensive administrative solutions. Progent’s Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
