For small business network systems located anywhere in the state of New York, Progent's Microsoft certified technical experts can deliver remote phone support and remote troubleshooting to solve your network systems troubles quickly and cost effectively. Progent has acquired world-class skills, software utilities, and support databases to diagnose and repair computer network problems while avoiding the expense and delays associated with onsite technical service dispatches.

If your New York business is located beyond the larger urban areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer network support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a office network that is unusable or causing wasted time due to technical problems continuing for too long. Progentís staff of expert network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical projects for a extensive range of customers. This means you get not just the technical know how needed for the job, but a professional with demonstrated methods for applying that expertise to deliver excellent network solutions.

Eliminate Dependence on Freelance Consultants
By creating a partnership with a full-service network support company like Progent as opposed to a freelance consultant, you are assured timely availability of experienced experts whenever you require them. You do not have to worry that illness, training, vacations, or conflicting jobs with different clients will cause you to be without help when you have a crisis.

Easy Sign-on and Pricing Structure
Progent's simplified per-minute billing model has no complex contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra charges that drive up support costs. For remote support from Progent during regular business hours, you only pay for the time spent working on your problem. If it only takes ten minutes to fix your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent expert is actually on premises solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our engineerís travel time, but never an increased emergency rate. Since Progent maintains a large pool of expert consultants located within the entire Northern California service territory, an available expert is typically close by to assist. Progent can also dispatch onsite service to the majority of zip codes in the U.S. within 24 hours of receiving a service call. Progent's remote support group has provided help to small businesses in every state in the U.S (See Progent's customer testimonials.)

Citrix Virtual Desktop Engineering Support
Progent's Citrix virtual desktop experts can assist you to plan, deploy, manage, and support a virtualized Windows desktop and application delivery and management system by providing XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network for delivering server and client-side applications, and Progent's datacenter support consultants can help you to manage and maintain a remote datacenter that features high uptime, advanced security, and fast recovery. Progent can also assist you with additional virtualization products from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

Exchange Server 2016 Migration Services
Progent's Microsoft Exchange 2016 consultants can help your business in any and all facets of your migration to Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your VMs, databases and logs; setting up HLB for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC540 consulting support to help you to maintain your legacy UC500 VoIP system or design and carry out a smooth migration to a current VoIP system.

Live Online Training for Desktop Apps
Progent provides live online training for an array of productivity applications. Progent's Online training covers topics that include Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro programming, Publisher co-editing, Office Outlook security, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 management. Live online learning offers the advantages of conventional in-person sessions, including immediate communication between clients and trainers, but avoids the costs of transportation and the hassle of attempting to synchronize the schedules of many workers.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides complete hosting of a small or mid-size organization's production servers in a solution that gives the highest level of availability and scalability and is also simple to migrate to another host. Progent's Private Cloud hosting and management options are built on proven virtualization techniques that enable small businesses with multi- platform environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class fault tolerance and an unmatched level of vendor flexibility. Learn about Progent's ProSight family of managed services for small businesses.

Consulting Services for System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure management tools and is designed to provide a unified mechanism for deploying and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you upgrade efficiently from older versions of Virtual Machine Manager, develop processes for building and installing VMs and VM hosts, implement high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, configure virtual switches, write and debug PowerShell scripts, and assist you to evaluate the strategic advantages of new capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor professionals offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

VMware NSX Virtual Networking
VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to design, configure, test and manage a DR system powered by VMware SRM and VMware NSX.

Video Conferencing and Telepresence Consulting Support
Progent can provide the services of an accredited video conferencing and telepresence consultant with an extensive background integrating technology from the major video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, install, upgrade, or maintain a video conferencing environment that preserves your current investment and maximizes the business value of your information network. Progent also offers the expertise of infrastructure consultants able to assist businesses of any size to create and maintain a communications network that provides the performance, reliability, protection, and expandability you need to accommodate your video conferencing/telepresence solution.

Microsoft Office Access Software Programming
Progent's Office Access consultants can provide cost-effective online consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and offers expert assistance for application programming, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored webinar classes for Office Access programming and DBA services.

64-bit Computing Migration Support Services
Progentís 64-bit upgrade experts can help you to enhance your application servers and workstations efficiently from 32 to 64 bits. Progent can help you to calculate the costs and benefits of moving to 64-bit processing, plan an economical upgrade process that minimizes operational disruptions, and deliver timely online support to aid your company to configure 64-bit software and application software on your existing hardware. Progent's Microsoft-qualified engineers can assist you to install the 64-bit versions of Microsoft products like Windows Server, SQL Server, Windows 10, and Microsoft Office Excel.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer online or onsite expertise to assist organizations of all sizes to design, deploy, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth support for the technologies that go into creating a cohesive Cisco Jabber solution such as Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, telepresence systems, PBX products, business continuity, and other pieces of a modern collaboration ecosystem.

Contact a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or visit Remote Computer Support.














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