For office networks located anywhere in the state of New York, Progent's Microsoft and Cisco qualified technical experts can deliver online help and remote troubleshooting to fix your computer network troubles fast and affordably. Progent has developed world-class skills, software tools, and support knowledge bases to troubleshoot and resolve computer network problems without the cost and delays normally associated with in-person service dispatches.

If your New York small business is located outside of the larger urban areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby computer support choices may be limited in technical expertise, or unavailable during an emergency. This results in a computer network that is unusable or causing wasted time due to technical problems continuing for too long. Progentís staff of seasoned network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical projects for a varied range of customers. This means you get not just the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to assist with cost effective network solutions.

MySQL Database Application Development and DBA Consulting
Progent's MySQL software developers and DBAs offer affordable remote DBA or software development services and can assist businesses of all sizes to configure and maintain MySQL within a reliable network infrastructure that offers advanced speed, expandability, and security. Progent also has experience helping companies migrate databases from Oracle to MySQL.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network. Learn about the entire ProSight portfolio of low-cost managed services for small and mid-size organizations.

Planning and Deployment Consulting for Meraki Indoor and Outdoor Wi-Fi APs
Progent's Cisco Meraki Wi-Fi access point experts provide online and on-premises support to help businesses of all sizes to design, install, manage, expand or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a seamless ecosystem that delivers identical access, performance, security compliance, ease of management and availability for wired and Wi-Fi clients regardless of their location or device. (Check out Cisco Meraki switches consulting services.)

Immediate Support for Urgent Problems
With Progentís urgent remote computer support services, your company can receive instant support for problems that are causing network disruption. Remote help does away with the lengthy wait and higher expense associated with in-person technical help. For day-to-day IT management work, Progentís remote support consultants can finish the majority of jobs within a few minutes of a request, instead of requiring you to live with a problem for up to a day for on-site help to arrive.

Design, Integration and Support Services for Microsoft System center 2012
Progent's System Center consultants have over a decade of experience configuring, maintaining and troubleshooting the key components included with Microsoft System Center and can help your organization to design, install, maintain, and repair your Microsoft System Center 2012 R2 solution to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent also can provide System Center 2016 upgrade consulting to assist your organization to transition to the current edition of System Center from an older one or from another IT management platform to provide the benefits of best-in-class deployment, centralized management, security, plus datacenter and critical application availability and performance monitoring.

Expert Wireless Engineering and Support
Progent's wireless technology consultants have wide-ranging expertise in the integration and support of wireless networking technology and can assist your IT team to design, deploy, manage and repair wireless solutions that are secure, resilient, expandable, easy to administer and use, able to support your critical applications, and transparently integrated into hybrid cloud environments. Online and on-premises Consulting services offered by Progent cover a selection of wireless technologies such as smartphone integration, Wi-Fi infrastructure planning and installation, wireless site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology engineers can provide expert online and onsite support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that range from small companies and campus LANs to enterprise data centers and service providers. Progent can help you to deploy Cisco's quickly improving switch technology to achieve the speed, expandability, resilience, virtualization, data protection and ease of management needed by your organization. For information about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, see Cisco Catalyst switch consulting and troubleshooting services. For details about Progent's consulting services for Cisco's Nexus Series of switches, see Nexus switch consulting and support. For information about Progent's support services for Cisco Meraki switches, visit Cisco Meraki switches consulting and troubleshooting services.

Dynamics GP (formerly Great Plains) Programming and Support
Microsoft Dynamics GP 2015 R2 features a revamped design that improves cloud integration, works with the most popular handheld devices, allows one-time login with Azure Active Directory, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants have the broad technical skills and hands-on experience to address the critical technical and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.

Team Approach to Service and Technical Issue Escalation
Information networks have become increasingly complex. At the same time, most small business computer networks integrate solution from dozens of different manufactures. This makes computer integration and maintenance increasingly challenging. It is unfeasible for even the most talented engineer to have in-depth familiarity in all facets of information technology, or broad practical experience in the thousands of brands, versions, and revisions that small businesses incorporate in their information systems. Progent utilizes a collaborative approach to computer consulting and relies on application specialists to bring in-depth skills when necessary to fix complex problems effectively, at the least cost to your company.

Progent's Consulting and Training Support for Office Desktop and Office 365
Progent's Office and Office 365 experts can help companies to integrate Microsoft Office desktop and Office 365 applications such as Office Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a seamless productivity solution that offers fast return on investment and promotes improved business results. Progent can help your company to interface Microsoft Office or Office 365 applications with one another and with additional key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also assist you to fix compatibility issues with various releases of Microsoft Office desktop and offers live online Microsoft Office and Office 365 training to individual users and groups.

VMware NSX Virtual Networking
VMware's NSX virtual network technology enables you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager and VMware NSX.

Get in Touch with a Progent Computer Support Expert
To learn how you can contact a Progent computer consultant for online or onsite expertise in , phone 1-800-993-9400 or visit Remote Computer Help.

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