For business computer networks located in the state of New York, Progent's Microsoft qualified professionals can provide phone support and remote troubleshooting to solve your computer system problems fast and affordably. Progent has developed enterprise-grade expertise, sophisticated tools, and support knowledge bases to troubleshoot and repair computer network problems without the expense and time delays associated with on-site service dispatches.

If your New York company is located beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This can result in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s staff of field proven network professionals average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a diverse range of customers. This means you get not only the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to assist with efficient network solutions.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s elite group of Cisco certified CCIE network engineers have been awarded a certification restricted to the most accomplished experts for planning, programming, installing, and troubleshooting a diverse range of Cisco network and interconnectivity solutions. There are only 7,000 CCIE’s around the world, and achieving certification involves extensive verification of competency via written examinations and hands-on demonstrations to make sure that CCIE’s know how to apply theory to real-world problems. CCIE’s have a foundational knowledge of root networking concepts and protocols that enable rapidly developing multi-vendor solutions.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support offers advanced virtualization platforms, a state-of-the-art data center, plus the technical expertise of Progent's Microsoft Gold Certified consulting staff to give small companies a comprehensive IT outsourcing alternative that improves system dependability and protection, eliminates management hassle, and cuts costs. With Progent's Private Cloud Hosting model, the customer retains ownership of the data, the OS platforms, and the software applications. Since the system is virtualized, it can be moved immediately to a new physical environment without time-consuming and risky reinstallation. With Private Cloud hosting, your network is not kept captive to a single hosting service.

Full Array of Security Assistance
Progent's , CISSP, CISM, and ISSAP certified security experts can assist your company to perform complete security audits, restore operations rapidly from intrusions, set up firewalls, configure secure mechanisms for remote and mobile connectivity, install spam protection and email encryption, and develop a corporate-wide security plan based on round-the-clock automated monitoring.

Help with Choosing an Internet Service Provider and a Service Package
Progent offers access to the affordable support of online Internet connectivity experts to help your company to assess or update your ISP services so your Internet access solution aligns with your business requirements. Services provided by Progent's engineers include evaluation of your existing bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and managing a smooth move to a new carrier and/or service arrangement. Provisioning can include optimizing current routers and switches and deploying additional ones, setting up firewalls, and upgrading dependable BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Eliminate Dependence on an Individual Freelance Consultant
By developing a relationship with a full-service IT support company like Progent as opposed to an individual freelance consultant, you are assured fast access to experienced experts whenever you require them. You do not have to be concerned that sickness, training, time off, or conflicting jobs with other clients will cause you to be without support during an emergency.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with replication to deliver rapid, zero RPO disaster recovery between sites that are up to 185 miles (300km) apart. Progent can provide access to a NetApp MetroCluster consultant who can assist you to design, deploy, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by delivering help with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and testing your MetroCluster DR solution to show compliance with information assurance standards and government mandates.

Best Practices Followed by Expert Consultants
Many companies situated away from areas with ample network engineers resort to less qualified or inexperienced local consultants for vital network support. This can result in a system that is unstable or unproductive. Progent’s team of Microsoft and Cisco certified engineers average more than ten years of real-world industry background, in the trenches of IT support, performing a wide range of technical tasks for a diverse mix of customers. Consequently, with Progent you get not only high-level computer network knowledge, but an engineer who follows computer industry leading practices in applying those skills to resolve real-world business system problems successfully and in a repeatable way.

ZENO Monitoring and Management for IP-based Resources
ZENO is Progent’s monitoring and reporting service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of all critical IP-based devices that make up your network environment. When ZENO uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt or crash your network.

Some Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the common online Cisco router support services available from Progent's certified Cisco experts are setting up hostname, DHCP, routing maps, clock, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and ECN gateways; troubleshooting BGP peering arrangements, routing configuration, line settings and BGP peering arrangements; updating router's IOS image; validating router failover; fixing VPN tunnel and routing problems; creating a network diagram and documenting router setup; plus policy and disaster recovery strategy.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified information technology consultants offer Windows Server 2016 migration consulting to help businesses of any size to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.

Planning Support services for Windows 10
Progent's Microsoft-certified Windows 10 planning experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and on-premises evaluation and upgrade support for Microsoft Windows 10 available from Progent's experts include ROI analysis, project coordination, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, teleworker access, data and identity security, automated provisioning and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support personnel and end users, and post-migration consulting support.

Desktop and Mobile Device Unified Configuration Management Consulting
Progent offers Configuration Manager 2016 hybrid cloud integration, Microsoft System Center 2012 Configuration Manager planning and deployment and Microsoft Intune expertise to consolidate and streamline the management of your desktops and Cloud-connected tablets and smartphones. Progent can assist you to upgrade smoothly to Configuration Manager 2016 from a legacy device and application management platform or assist you to modify your existing SCCM 2016 environment to accommodate your changing IT requirements.

Progent's Consulting and Training Services for Office Word and Office 365 Word
Progent's Office Word and Office 365 Word consultants can provide a broad selection of affordable remote support services to help you to maintain your current Microsoft Word environment or help you to move to a current version of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, isolating and resolving compatibility issues between various versions of Word, integrating Word with other Microsoft Office applications such as Excel and Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet synchronization, and remote Office Word training sessions customized for individuals or groups.

Exchange 2013 Upgrade Support
Progent offers comprehensive Microsoft Exchange Server 2013 migration support such as ROI analysis, end-to-end project management, site analysis, cost estimates of all new software and equipment needed, setting up your Active Directory (AD) forest and domains to work with your Exchange Server 2013 solution, configuring DAGS that deliver maximum availability to your Exchange mailboxes, system testing at a customer's location or at Progent's test facility, setting up temporary coexistence of Microsoft Exchange 2013 and older editions of Exchange, deployment of the new system, deactivating the previous servers, and webinar training for client's support group and end users.

Get in Touch with a Progent Computer Support Expert
To find out how you can contact a Progent computer support expert for online or on-premises assistance in , call 1-800-993-9400 or visit Online Computer Support.














© 2002- 2017 Progent Corporation. All rights reserved.