For business networks located within the state of North Carolina, Progent's Microsoft and Cisco authorized technicians can provide phone help and troubleshooting to resolve your computer system troubles fast and affordably. Progent has acquired enterprise-grade expertise, advanced software utilities, and support knowledge bases to troubleshoot and repair IT problems while avoiding the expense and time delays normally associated with onsite technical service dispatches.

If your North Carolina company is located beyond the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local computer support choices may be limited in skills, or not available during a crisis. This can result in a computer network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of seasoned network professionals average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical projects for a diverse range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with field proven methods for applying that expertise to assist with affordable network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, configure, manage and repair VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid systems. Progent's VMware vSphere consulting team offer world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that deliver high uptime, fault tolerance, and disaster recovery.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery consulting experts can help you design a disaster recovery plan to handle a complete site failure. Progent can show you how to define a complete disaster recovery plan that includes scheduled disaster recovery assessments and drills so that if a disaster happens, you reduce network downtime. Progent's Microsoft and Cisco-authorized consultants can also assist you to create an affordable, zero-downtime network solution that takes into account availability issues covering a wide array of infrastructure technologies and processes. Progent's business continuity experts can help your company to deal with the high-level problems associated with keeping your company running after a catastrophe by taking into account not just IT concerns but additional problems such as notifying critical staff members, moving into alternate work space, acquiring replacement vehicles, finding temporary employees, and filing regulatory documents. Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster tools proven in Microsoft's Azure cloud.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network. Learn about Progent's complete ProSight family of affordable network management outsourcing services for small and medium-size organizations.

Progent's Consulting, Programming and Training Services for Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants can provide a wide range of remote support services to help your organization to plan, program, test, deploy, manage, and debug business applications powered by any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to move your existing Excel applications to the newest versions of Excel, support Excel on iOS and Android smart phones and tablets, and fix compatibility problems between various releases of Excel. Progent can provide as-needed support to clients who need a quick solution to a stubborn problem related to Office Excel and Progent can also provide full project management services for upgrading or developing line-of-business applications based on Office Excel. Progent's affordable online training classes for Office Excel can be customized to meet the special requirements of individual users or groups.

ProSight Data Protection Services Managed Backup and Recovery
ProSight Data Protection Services automated backup provides small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out about the complete ProSight series of affordable network monitoring and management services for small and mid-size businesses.

ProSight Network Audits for Checking Network Health
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable and more secure AD implementation. Both versions also offer the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. For details about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service network support firm like Progent as opposed to an individual freelance consultant, your company is assured fast access to knowledgeable experts when you need them. You no longer have to be concerned that sickness, training, vacations, or conflicting jobs with different customers will leave you without support when you have an emergency.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers online or onsite access to a Cisco Certified Internetwork Expert (CCIE) engineer to help your business to plan, deploy, administer and troubleshoot unified communications networks built on Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth backgrounds assisting companies of any size to create collaboration ecosystems by providing services such as Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, Voice over IP and video phones configuration, and Cisco wireless VoIP phone deployment. Progent can help you with Cisco's entire portfolio of UC applications like Cisco Jabber, WebEx Meeting Center, Unity Connection, Unified Contact Center Express (CCX), and Unified Attendant Console.

Team Approach to Service and Technical Issue Escalation
Information networks have grown increasingly sophisticated. At the same time, most small office computer networks incorporate products from many different vendors. This makes computer integration and support increasingly difficult. It is impossible for even the most capable individual to have in-depth familiarity in all areas of computer technology, or extensive practical experience in the thousands of products, versions, and revisions that small companies include in their IT systems. Progent follows a team approach to network support and depends on subject matter specialists to bring in-depth skills when necessary to fix the most intractable technical issues efficiently, at the lowest cost to your company.

SharePoint Consulting Services
Progent's Microsoft-authorized SharePoint 2010 developers and Microsoft SharePoint Server 2007 support professionals can assist you to rationalize the business justification for implementing the latest release of SharePoint Server, advise you on the most sensible version of Microsoft SharePoint Server for your application, provide setup and deployment expertise, assist you to install MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and customized application software to operate with Microsoft SharePoint Server, develop a company-wide security strategy that incorporates portal technology, and provide troubleshooting and Contact Center services.

PC and Mobile Device Unified Configuration Management Consulting
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 cloud integration, Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation and Microsoft Intune expertise to centralize and streamline the management of your desktops and web-facing tablets and smartphones. Progent can help you to upgrade efficiently to Configuration Manager 2016 from an older device and application management solution or help you to enhance your existing SCCM 2016 environment to accommodate your evolving IT requirements.

Virtualization Support
Virtual compute, storage and networking techniques allow businesses to maximize resource utilization, simplify network operations, and improve workload availability and data protection. run several virtual servers on a single physical processor. Common applications for virtualization include hardware efficiency, inexpensive platforms for applications that require outdated OS software, and affordable segregation of application programming or pilot environments from on-line systems. Progent's virtualization technology consultants offer Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows Hyper-V Virtualization help, VMware vSphere and vCloud deployment, VMware NSX network virtualization design and integration, and Citrix XenServer assistance. Progent can install virtual machines to maximize speed, fault tolerance and ease of administration while simultaneously lowering costs; propose and test business recovery strategies that minimize productivity loss in the event of a catastrophic failure; and provide ongoing maintenance, repair, and consulting services as computer technology advances.

Mac OS X Consulting
Progent's consultants for Apple Mac OS X technology can provide Mac OS X users a range of services such as desktop support, help with Apple Mac applications, security and accessibility expertise, co-existence with Windows networks, and one-on-one education. For business systems based exclusively on Apple Mac OS X or for networks utilizing a combination of Mac, Linux, and Microsoft based servers and workstations, Progent has the background and depth to handle the challenge of architecting, configuring and managing a network system that is stable, safe, efficient, and aligned with your business goals.

Video Conferencing and Telepresence Consulting Support
Progent can provide the services of an accredited video conferencing and telepresence engineer with expertise deploying technology from the leading telepresence vendors such as Cisco, Polycom, and LifeSize and can assist you to plan, install, upgrade, or maintain a telepresence environment that protects your current investment and optimizes the business value of your IT network. Progent also offers the expertise of infrastructure engineers able to help companies of all sizes to build and troubleshoot a network that delivers the speed, dependability, security, and expandability you need to support your telepresence solution.

Talk to a Progent Computer Consultant
To learn how you can contact a Progent network support expert for remote or onsite expertise in , phone 1-800-993-9400 or go to Online Network Help.














© 2002- 2018 Progent Corporation. All rights reserved.