If your North Carolina organization is located beyond the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local network support options may be limited in expertise, or not available during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent’s staff of expert network engineers average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a extensive range of customers. This means you obtain not only the technical skills needed for the job, but an expert with proven methods for applying those skills to assist with affordable network solutions.

Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.

Quick Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent technical team members have over ten years of experience working with the Microsoft family of technologies.

Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.

National Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Microsoft and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate specialists as required.

Software Applications Support Services
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and complete IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the top class of companies that work closely with Microsoft, have shown technical expertise, and have confirmed client references. Microsoft Gold Partners are required to maintain large staffs of IT experts who have undertaken extensive proficiency testing. Gold Partners are provided access to exclusive support and training opportunities from Microsoft and early access to new software for training and piloting purposes.

In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft’s leading server platforms and applications including Microsoft Windows Server 2003, Windows 2000 Server, Windows NT, Microsoft Exchange 2007, Microsoft Exchange 2003 Server, Exchange 5.5 and Exchange 2000 Server, and SQL Server 2000.

Powerful Remote Access Tools
Powerful remote access tools and experienced technicians and consultants combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going education.

One-stop Shopping for Completed Network Support Services
Progent can be a single source for most network support needs for small businesses. While focused on supporting products from Microsoft and Cisco, Progent staff regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

Apple Macintosh Support
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your business objectives.

Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate mail server free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.

Linux Support and Linux/Windows Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux software on a network that includes Microsoft-based servers, workstations and applications, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.

24x7 Support for Maximum Network Availability
For businesses with line-of-business computer applications, Progent can provide online support services on a round the clock basis. Added to Progent's automated 24x7 server monitoring offering, this service can help ensure the highest network availability.

Remote Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager 2005 so that your server support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and costly service disruptions.

Affordable Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost a small business many times over its’ cost in lost productivity.