For office networks located in the state of North Carolina, Progent's Microsoft and Cisco authorized professionals can deliver remote phone assistance and remote troubleshooting to repair your computer network problems quickly and affordably. Progent has developed top-notch skills, sophisticated utilities, and support knowledge bases to identify and fix IT problems without the cost and time delays normally associated with in-person technical service calls.

If your North Carolina business is located outside of the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local network support options may be limited in technical capability, or unavailable during an emergency. This can result in a computer network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a extensive range of customers. This means you get not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide cost effective network solutions.

Citrix Virtual Windows Desktop Engineering Support
Desktop virtualization solutions from Citrix permit fast provisioning of new desktops, rapid publication of new applications and updates, simplified image control, immediate restoration after client hardware failure or loss, lower capital cost and longer usable life for desktop computers, consistent high performance, centralized control of security standards, and the ability to keep sensitive corporate or government data from leaving its authorized location. Progent's Citrix XenDesktop engineers and XenApp experts can help your IT staff to evaluate, test, deploy, administer, and troubleshoot Citrix virtual desktop and application technology and can help you with additional virtualization platforms from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Broad Expertise in Microsoft's Leading Server Technology
Progent provides in-depth expertise in Microsoft’s leading server systems. Progent offers Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 configuration, Microsoft Windows 2008 R2 expertise, Windows Server 2003 consulting services, Microsoft Windows 2000 engineering services, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 maintenance, Microsoft SQL Server 2016 integration and development, and SQL Server 2012 and 2014 consulting and technical support.

MS Project Server Expertise
Progent's certified Microsoft Project Server experts can provide advanced online and on-premises support for Microsoft Project Server and for Microsoft products that integrate in conjunction with Microsoft Project Server. Services offered by Progent include Project Professional and Project Web App integration, SharePoint 2013 design and configuration, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 maintenance,Excel and Office 365 Excel development, and PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE consultants to assist you to optimize your infrastructure to accommodate local, branch office, home-based, and mobile users so that they can utilize Project Server to work together securely and efficiently. Progent's certified security experts can help your IT team to adopt and enforce security policies that protect sensitive business data without disrupting the productive exchange of legitimate information.

Online Technical Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers expert online support for Microsoft Windows and Cisco-based networks anywhere in the U.S. Progent's certified engineers have the knowledge and experience to help you to analyze and resolve difficult network problems quickly and affordably. The breadth of technical expertise represented by Progent's staff of consultants makes it possible to escalate even the toughest issues to the right subject matter experts as necessary. Whether you need occasional phone support and online troubleshooting or ongoing access to a Help Desk Technical Response Center, Progent's engineers can provide your organization with enterprise-level expertise without the cost and administrative overhead of maintaining a big in-house IT organization.

Amazon AWS Cloud Integration Consulting Services
Progent's Amazon AWS planning and integration experts offer cost-effective online consulting to assist companies to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to deploy all-cloud or hybrid environments that seamlessly incorporate Amazon AWS resources. Progent offers as-needed support or Progent can provide project management outsourcing or co-sourcing services to help you migrate smoothly to the Amazon AWS platform.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) network engineers have earned a certification restricted to only the most capable experts for architecting, programming, implementing, and debugging a wide range of Cisco network and connectivity solutions. There are only seven thousand CCIE’s around the world, and attaining this distinction requires extensive verification of competency via written exams and hands-on demonstrations to make sure that CCIE’s can apply theory to practical situations. CCIE’s have a base knowledge of core networking concepts and protocols that enable rapidly crafting multi-vendor solutions.

Progent's Online Consulting and Training Support for Office and Office 365
Progent's Office and Office 365 consultants can assist companies of any size to integrate Office desktop and Office 365 apps including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a cohesive productivity solution that provides fast return on investment and promotes better business results. Progent can help you to integrate Microsoft Office or Office 365 apps with one another and with other key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also help you resolve compatibility problems with different releases of Microsoft Office desktop and offers live online Office and Office 365 instruction to individual users and groups.

Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their reach, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.

Mac OS X Consulting
Progent's consultants for Apple Mac OS X technology can provide Apple Macintosh users a range of services such as desktop support, help with Mac OS X applications, security and connectivity expertise, integration with Microsoft-based environments, and custom education. For business networks based exclusively on Apple Mac OS X or for environments utilizing a mix of Apple Mac, Linux, and Windows based servers and desktops, Progent has the experience and depth to handle the challenge of architecting, configuring and managing a network system that is reliable, secure, efficient, and aligned with your business goals.

Video Conferencing Consulting Support
Progent can provide the support of an accredited video conferencing engineer with an extensive background integrating products from the leading video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist your company to plan, install, expand, or troubleshoot a telepresence solution that preserves your investment and maximizes the strategic value of your information network. Progent can also provide the services of infrastructure consultants who can help businesses of any size to build and maintain a network that provides the performance, reliability, security, and expandability you need to support your video conferencing/telepresence solution.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide advanced online and onsite support for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small businesses and campus LANs to enterprise data centers and ISPs. Progent can assist you to implement Cisco's quickly evolving switch technology to realize the performance, expandability, availability, virtualization, security and manageability needed by your organization. For information about Progent's consulting and troubleshooting services for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and support. To learn about Progent's consulting services for Cisco's Nexus family of data center switches, refer to Cisco Nexus switch consulting and support services. To learn about Progent's support for Meraki switches, refer to Meraki switches configuration and management.

Consulting and Troubleshooting Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft Gold-certified Microsoft SCOM 2012 consultants have more than a decade of experience designing, implementing, enhancing and repairing Microsoft SCOM environments and can provide companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate critical issues detected by System Center 2012 Operations Manager. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) consulting services to help your organization to migrate efficiently from Operations Manager 2016 to Operations Manager 2016.

Contact a Progent Network Consultant
To see how you can get in touch with a Progent network support expert for remote or onsite expertise in , call 1-800-993-9400 or visit Online Computer Support.














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