For small office networks located throughout the state of North Carolina, Progent's Microsoft and Cisco certified engineers can provide online support and remote troubleshooting to solve your computer system problems fast and cost effectively. Progent has developed enterprise-class skills, software utilities, and support databases to diagnose and resolve IT problems while avoiding the high cost and delays associated with on-site service calls.

If your North Carolina business is located outside of the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network support choices may be limited in expertise, or unavailable during urgent situations. This results in a office network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of network professionals average more than twelve years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of customers. This means you get not only the technical competency needed for the task, but a professional with demonstrated methods for applying those skills to provide efficient network solutions.

Microsoft Dynamics NAV Consulting
The most recent version of MS Dynamics NAV offers powerful new features such as tailored Role Centers, enhanced business intelligence and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP experts offer programming, integration and debugging services to help your company to take advantage of Microsoft Dynamics NAV. Progentís engineers can assist you to integrate Microsoft Dynamics NAV to other services and programs. In addition, Progent can assist your organization to create and utilize data warehouses so you can improve your understanding of your operations, attract more clients, refine your sales campaigns, and form successful partnerships.

PC Desktop Support Services
Progent's desktop support team can assist you to install desktop computers, laptops, or handheld computers as needed or assist you to plan and execute a company-wide upgrade to a current version of an OS or a new version of an important desktop application. Progent's Microsoft PC consultants can install titles from Microsoft's Office suite of productivity software or Microsoft Dynamics accounting and CRM products on your client PCs so they integrate productively with other Microsoft applications, software from third-party vendors, database servers, and line-of-business solutions network-wide. As an example, Progent can set up Microsoft Outlook on a desktop or notebook to match both the usage profile of your employee and the security policies of your company. Progent can in addition offer remote and in-person technical services for desktops.

Online Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center offers expert remote support for Microsoft and Cisco-based systems anywhere in the United States. Progent's certified professionals have the expertise to assist you to troubleshoot and resolve complex network problems rapidly and affordably. The scope of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most challenging problems to the right subject matter experts as required. Whether you require one-time phone support and remote repair or continuing availability of a Help Desk Technical Response Center, Progent's engineers can provide your company with enterprise-level support without the high cost and management overhead of maintaining a big internal IT organization.

Some Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router consulting services offered by Progent's certified Cisco experts are setting up hostname, DHCP, routing tables, NTP, security logon banner and user accounts; configuring iBGP, aggregation, static to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing tables, and BGP peering; upgrading router's IOS image; setting up and confirming failover; resolving VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus policy and redundancy strategy.

Project Server Expertise
Progent's certified Microsoft Project Server consultants can provide advanced online and on-premises support for Microsoft Project Server as well as for all Microsoft platforms that work in conjunction with Project Server. Consulting support services provided by Progent include Project Professional and Project Web App set up, SharePoint Server 2013 design and configuration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting,Office Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE engineers to assist your company to optimize your infrastructure to accommodate local, branch, at-home, and mobile workers so that they can use Project Server to work together securely and productively. Progent's security engineers can assist your IT team to define and enforce security workflows that safeguard important project data without interfering with the efficient sharing of authorized data.

Complete Documentation of Services
Progent produces complete and meaningful documentation of all service activity to make sure clients donít ever feel like a hostage to their support company. Progent sends email documentation of services immediately after finishing each service task, and also encloses a hard copy along with monthly invoices. Comprehensive network support documentation makes it less disruptive for customers to transfer to a different service provider or take on increased support duties in house. Good support reporting also give management the information needed to determine the value of maintenance services and produce more realistic IT budgets.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of computer security experts. GIAC certifications are recognized by businesses and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer support for any of the security capabilities covered within the GIAC accreditation including evaluating network security mechanisms, security incident management and response, intrusion detection, web-based application security and SIEM solutions for compliance with regulatory requirements for reporting incidents.

Consulting Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft certified System Center 2012 Operations Manager consultants have more than a decade of background designing, implementing, optimizing and repairing Microsoft SCOM solutions and can provide organizations of all sizes advanced remote or on-premises consulting support for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to import and tune Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or on-premises technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to migrate cost-effectively from SCOM 2012 to SCOM 2016.

Web Development Consulting
If you need to revamp your corporate Web site, develop internal web sites for functions such as HR or employee education, build a standout Web presence for a new venture, or create enterprise-class, database-driven web applications, Progent can provide talented and experienced web designers and developers. Progent's consultants can also help you to host your web solutions by building and maintaining a protected, dependable server and communications environment featuring remote and mobile access. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for leading web development platforms. For database-intensive web sites, Progent offers the expertise of certified MS SQL Server programmers, Oracle developers and database administrators, and MySQL experts.

Exchange 2013 Upgrade Support
Progent offers comprehensive Microsoft Exchange Server 2013 migration support services including ROI analysis, end-to-end project management, site analysis, cost estimates of all new software and equipment required, setting up your Active Directory forest and its domains to work optimally with your Exchange Server 2013 solution, configuring DAGS that deliver maximum availability to your Exchange mailboxes, system verification at a client's site or at Progent's testing lab, setting up temporary coexistence between Microsoft Exchange 2013 and older editions of Exchange Server, implementation of the production Exchange environment, decommissioning the old system, and webinar training for client's support staff and users.

Cisco Wireless VoIP Phone Solutions
Successful integration of Cisco's wireless IP phones typically requires that you configure and fine tune numerous key pieces of your Wi-Fi infrastructure including wireless access points, routers and switches, wireless LAN controllers, and management tools. Progent's wireless IP phone configuration experts offer remote and onsite support to help your organization create and manage a Cisco wireless VoIP phone solution by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.

Expert Wireless Consulting and Support Services
Progent's wireless solutions consultants have wide-ranging expertise in the implementation and support of wireless information technology and can help you to design, install, manage and troubleshoot wireless ecosystems that are secure, robust, scalable, easy to manage and operate, able to handle your critical applications, and seamlessly integrated into hybrid cloud environments. Remote and on-premises Consulting services offered by Progent span a selection of wireless technologies such as smartphone management, Wi-Fi network planning and deployment, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless integration.

Contact a Progent Network Support Expert
To find out how you can access a Progent computer consultant for online or onsite assistance in , phone 1-800-993-9400 or visit Remote Network Help.

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