If your business network is in North Carolina you can depend on quick remote access to a UNIX or CCIE-certified consultant to assist with complex problems affecting your computer network. Progent retains among the largest groups of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consultants available by phone of any nationwide support organization in the U.S. Rates are affordable, charges are per minute, sign-up is fast, and support is world class.

In case your North Carolina office is located some distance from larger urban neighborhoods like Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, contact with UNIX or Cisco CCIE experts could be problematic during a crisis. This can cause a loss of income for your company, upset customers, unproductive employees, and defocused executives. By utilizing Progent's remote support, you can get in touch with a certified engineer ready to offer help when you need it to keep your information system on line.

Because Progent charges for phone help per minute, your business owes exclusively for support delivered. Progent imposes no startup charge. Many remote support firms have significant minimum time requirements or charge for each quarter hour or longer. Progent's fine granularity and simple billing mechanism do away with unexpectedly large bills for speedy repairs.

If your North Carolina business needs remote help for UNIX, Linux, Solaris, Mac OS X or Cisco technology, visit Progent's online support, call 866-776-4368, or visit Contact Progent.

Why is Progent's Online Support Program Unique?
Progent's seasoned staff of remote support professionals possesses a broad array of world-class information technology knowledge. This enables Progent's remote technical support specialists to resolve the most challenging technical problems faster than is feasible with typical independent support organizations or with the internal IT staff usually found in smaller businesses. Progent has refined the tools and skills to repair technical issues economically in a wide variety of network configurations that incorporate mixtures of UNIX, Linux, Sun Solaris, Apple Mac OS X, Microsoft Windows, and Cisco technologies. (See Progent's client testimonials.)

Progent's UNIX/Linux, Solaris, Apple Mac, and CISCO CCIE consultants have qualified for advanced credentials such as Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote support engineers also hold a number of high-level Cisco credentials which include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

In order to assist businesses who operate environments based on a combination of UNIX, Linux, Solaris, Mac OS X and Microsoft operating systems, Progent's remote support team can provide the assistance of engineers with prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering advanced security consulting, Progent provides online support from engineers who have earned major security credentials such as CISM consultants, CISSP specialists, and Information System Security Architecture Professional consultants. The range of Progent's technical knowledge combined with Progent's group approach to fixing technical problems streamlines trouble ticket escalation, when called for, to specialists with relevant background to deal with unusually tough support calls. This accelerates resolutions of emergency problems, prevents network disruption, and minimizes maintenance bills.

For companies in the state of North Carolina, Progent offers immediate online communication with UNIX/Linux, Sun Solaris, Apple Mac OS X specialist for urgent support to troubleshoot information system issues that are hurting productivity and are outside the comfort zone of your local network support organization. Progent's UNIX, Linux, Solaris, Apple Mac, and Cisco CCIE-certified support professionals can interface with your computer environment using state-of-the-art remote support utilities that allow them to deliver quick and efficient diagnosis and repair of serious IT issues.

Services Progent's Remote Consulting Experts Can Provide Your North Carolina Business
Progent's network engineers can deliver advanced assistance for an extensive set of UNIX/Linux, Apple OS X, Cisco, and Microsoft Windows technologies such as:

Remote Support Services for UNIX/Linux, Solaris, and Apple Mac Systems
Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote technical support team can help North Carolina companies to maintain a broad set of information products and technologies that include network infrastructure, email support, security expertise for computer systems and business operations, Microsoft Windows integration with UNIX/Linux, Sun Solaris, or Mac OS X systems, virtual server products for processor economization and centralized administration, and moving from out-of-date applications to current solutions based on newer versions of UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft Windows.

Progent's support professionals offer remote troubleshooting for computers powered by major versions of UNIX such as: Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or common Linux platforms including RedHat, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the computer support arena for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level networking professionals who are awarded this rare credential by completing strenuous testing given by Cisco. The vast majority of Cisco CCIEs are employed by large enterprises or nationwide Internet service providers, and as a result their services are not easily accessible to small and midsize businesses.

Progent is among the rare IT consulting firms that ensures that CCIEs are accessible to help small and medium sized organizations. In addition, Progent facilitates fast access to a CCIE via telephone so your company can receive timely help for complex network problems that are impacting your productivity but are not within the comfort zone of your local IT support providers. Progent's CCIE engineers can access your system by utilizing state-of-the-art on-line troubleshooting technology in order to perform fast and affordable diagnosis and repair of critical system trouble. To find out additional information concerning Progent's services for Cisco infrastructure, see Cisco Network Consulting Expertise.

Microsoft Gold Certified Partner for Remote Expertise for MS Windows
Progent's Microsoft-qualified online service professionals can deliver computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your company the assistance of support professionals who can help you with a wide variety of technology expertise such as Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 design, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

Qualified Security Experts
Progent provides you access to qualified CISA, CISM, and ISSAP security engineers who can deliver a variety of security solutions to bolster the defenses of your UNIX/Linux, Solaris, or Mac OS X environment against internal or external threats or help you to revive rapidly from an assault. Security solutions available from Progent include: comprehensive security evaluation utilizing platforms such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds and Nikto; efficient recuperation from malicious attacks; integrating firewalls; planning secure techniques for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and implementing continual automated monitoring. To learn additional information about Progent's security expertise for small and midsize businesses, see Progent's Engineering Support for System Security.

Applications Support: Online Classes, Development, Problem Solving
Progent's Mac technology experts can support the creative facets of Macintosh computing by providing consulting services and education in graphics, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video production studio.

Progent's Application Experts Team offers in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To read more about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

Call Center Outsourcing Options
Progent offers a selection of programs for Help Desk Call Center assistance that include UNIX/Linux, Sun Solaris, Mac OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Operations Consulting and Staffing.

Progent's Call Center Outsourcing Services are intended mainly for companies who need the immediate availability of a professional Help Desk but who have limited funds and IT management resources. Progent’s Virtual Help Desk is a seamless extension of your current Help Desk staff. Progent can act as a main Help Desk for your organization, represent an escalation resource for the most challenging technical issues, or be ready in overflow instances when your ordinary service providers are swamped. Progent's Call Center Consulting Services can aid you in building an effective new Call Center or enhancing your current one, selecting or programming Help Desk software products to address the particular requirements of your business, or adding supplemental staff to work remotely with your internal Help Desk resources to handle high-demand scenarios like software migrations.

Progent is a Microsoft Gold Partner plus a certified Cisco Partner and Progent's Call Center staff of seasoned UNIX, Linux, Sun Solaris, Apple Mac, Cisco and Microsoft experts can give your customers easy contact with a dependable support resource with extensive experience delivering telephone-based help and remote access repair service for small and midsize business networks. Progent's focus is on earning the Help Desk a positive recognition as a major contributor to business productivity, and Progent's charter is to resolve rather than just record problems. To learn more information about Progent's Help Desk support, go to Progent's Help Desk Services.

Progent's Online Technical Support Tools
Progent's highly evolved service reporting application keeps thorough histories for all support provided to Progent's clients. Each authorized Progent staff engineer has the benefit of the details of services delivered to every customer by any team engineer. This database of problems and resolutions is structured as an easily searchable internal database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's certifications with major vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases as well as to vendors' internal support staff that allow Progent's online service specialists to find the optimal resolutions promptly.

Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Support Specialist Now
To see how you can ask a UNIX/Linux consultant or a Cisco CCIE for urgent online consulting expertise in North Carolina, call 1-800-993-9400 or visit Urgent Online Network Help.

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