If your company information network is in the state of North Carolina you now have quick online help from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified support specialist to help with emergency issues that threaten your computer network. Progent retains among the most extensive groups of UNIX and Cisco CCIE consultants accessible online of any independent support organization in the United States. The cost is competitive, charges are per minute, engagement is fast, and service is world class.

In case your North Carolina office is situated some distance from more populated metropolitan areas like Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, the availability of UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts may be limited when you have a network crash. This can cause a loss of revenue for your business, angry clients, unproductive workers, and defocused management. By utilizing Progent, you can get in touch with a qualified engineer who can provide expertise whenever you need it to get your network operating.

Because Progent bills for phone help on a per-minute basis, your business is invoiced just for technical help received. Progent imposes no initialization surcharge. Some online service organizations apply significant minimum time requirements or bill for each quarter hour or longer. Progent's by-the-minute granularity and straightforward pricing mechanism eliminate unexpectedly large bills for speedy repairs.

If your North Carolina business requires technical support for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's online help, phone 866-776-4368, or see Contact Progent.

Why is Progent's Remote Support Program Special?
Progent's experienced staff of online consulting professionals has a wide array of in-depth computer knowledge. This allows Progent's online service experts to deal successfully with the most challenging technical problems more quickly than is possible with typical third-party service firms or with the in-house IT resources commonly found in small or mid-size businesses. Progent has developed the technology and skills to repair problems efficiently in a wide variety of computer configurations that feature mixtures of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's customer testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE engineers have been awarded professional certifications such as Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online support engineers also hold a variety of key Cisco credentials including Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

In order to help companies who operate environments featuring a mix of UNIX/Linux, macOS and OS X, and Microsoft Windows operating systems, Progent's remote support group offers the services of engineers with prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide high-level security consulting, Progent provides online support from professionals who have qualified for recognized security certifications such as CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's technical knowledge coupled with Progent's cooperative approach to fixing technical problems allows service escalation, if appropriate, to specialists with sufficient background to deal with unusually tough support calls. This speeds up resolutions of emergency network problems, avoids system disruption, and reduces maintenance bills.

For companies throughout North Carolina, Progent offers immediate remote access to a UNIX/Linux, Sun Solaris, macOS or OS X consultant for emergency help to fix technical issues that are threatening productivity but are not within the experience of your local computer service group. Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and Cisco CCIE-qualified support professionals can interface with your network with state-of-the-art remote troubleshooting tools that allow them to perform quick and efficient analysis and remediation of critical computer issues.

Services Progent's Phone-based Support Experts Can Offer Your North Carolina Company
Progent's online professionals can deliver expert support for an extensive array of UNIX, Apple, Cisco, and Microsoft solutions including:

Remote Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online computer service team can assist North Carolina companies to maintain a broad set of information products and technologies including system infrastructure, messaging solutions, security consulting for networks and company processes, Windows coexistence with UNIX/Linux, Sun Solaris, or Apple macOS and OS X platforms, VMware options for processor economization and centralized administration, and transitioning from outdated applications to current environments based on updated versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft Windows.

Progent's support professionals offer remote troubleshooting for computers powered by leading derivatives of the UNIX OS such as: Apple macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or familiar Linux packages including RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Architecture and Security Solutions
Progent is unmatched in the computer support industry for offering fast and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after network engineers who qualify for this prestigious certification only after strenuous examinations administered by Cisco. Usually CCIEs are employed by large enterprises or national ISPs, and so their skills are not readily accessible to the general public.

CCIE and CCNP authorized experts from Progent can help your business to architect, setup, and manage an integrated information system that can streamline business processes, reduce costs, and accelerate the path to positive ROI. By offering Cisco integrated services routers experience with Catalyst switches consulting services and Aironet wireless technology integration help, Progent can dramatically improve the business value of your integrated network in North Carolina. To find out additional information on Progent's support for Cisco infrastructure, see Cisco Network Professional Support.

Microsoft Certified Partner for Online Consulting for MS Windows
Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a wide range of platform practice areas such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 support, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server design, Microsoft Lync implementation and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud monitoring, Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

Qualified Security Experts
Progent offers you the services of qualified CISM and ISSAP security consultants who can deliver a range of security solutions to strengthen the protection of your UNIX/Linux, Solaris, or macOS and OS X environment against assaults or assist your business to recuperate quickly from an assault. Security services provided Progent include: comprehensive security evaluation utilizing platforms such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; efficient recuperation from virus and worm assaults; setting up firewalls; planning safe techniques for off-site and mobile access; securing your email system against spam and directory harvest attacks; and implementing 24x7 automated monitoring. For additional information on Progent's security support for small and medium-size companies, visit Progent's Professional Expertise for System Security.

Applications Services: Webinar Training, Customization, Troubleshooting
Progent's Apple Mac technology experts can promote the creative aspect of Mac computing by providing consulting services and training in graphics, sound, and video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production studio.

Progent's Application Experts Team offers in-depth engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To find out more information about Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

Help Desk Call Center Support Options
Progent offers a selection of programs for Help Desk Call Center assistance that include UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Help Desk Services, and Call Center Operations Consulting and Staffing.

Progent's Help Desk Call Center Outsourcing Services are intended primarily for companies who require the timely availability of a professional Call Center but who have limited budgets and internal support resources. Progent’s Virtual Help Desk is a transparent extension of your current Call Center team. Progent can operate as a main Call Center for your organization, serve as an escalation resource for the most challenging network issues, or be available in those situations when your other service providers are too busy. Progent's Help Desk Call Center Consulting Services can assist you in building an efficient new Help Desk or improving your current one, evaluating or customizing Help Desk software products to meet the particular needs of your business, or providing temporary staff to work online with your internal Call Center resources to handle demanding events like system upgrades.

Progent is a Microsoft-Certified Partner and maintains a large roster of Cisco-certified networking experts. Progent's Help Desk staff of seasoned UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft professionals are ready to provide your clients instant access to a large support resource with years of background delivering phone support and online repair service for small and medium-size business information systems. Progent's concentration is on giving the Call Center a positive reputation as a significant driver of company success, and Progent's target is to fix rather than simply record problems. To learn more information concerning Progent's Help Desk support and outsourcing, visit Progent's Help Desk Call Center Support.

Progent's Online Service Tools
Progent's sophisticated customer support reporting application stores comprehensive documentation for all service delivered to Progent's clients. Every authorized Progent staff consultant has access to the history of services rendered to every customer by any team member. This archive of problems and fixes is structured as a conveniently retrievable proprietary database that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's partnerships with key vendors including Cisco and Microsoft permit access to additional vast technical support databases and to vendors' in-house technical personnel that enable Progent's remote consulting specialists to find the optimal solutions promptly.

Get in Touch with a UNIX/Linux or Cisco Network Assistance Specialist Immediately
To learn how you can get in touch with a UNIX/Linux consultant or a Cisco CCIE for urgent phone-based consulting expertise in North Carolina, call 1-800-993-9400 or visit Urgent Online Network Support.















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