If your company computer network is in North Carolina you can now get fast remote technical support from a UNIX or CCIE-certified expert to help with emergency issues involving your network. Progent offers the services of one of the most extensive groups of UNIX and Cisco CCIE consulting experts available by phone of any independent support organization in the country. Rates are affordable, charges are by the minute, sign-up is quick, and service is world class.

If your North Carolina business is some distance from more populated urban areas including Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, contact with UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers could be problematic when there's a network crash. This can result in a drop in revenue for your company, angry customers, idle workers, and distracted management. By utilizing Progent's remote support, you have access to a certified professional ready to provide expertise when you need it to keep your information system operating.

Because Progent charges for telephone-based service by the minute, your business is invoiced exclusively for technical help received. Progent requires no service activation charge. Many remote support organizations demand substantial minimum time requirements or charge for each quarter hour or longer. Progent's by-the-minute granularity and simple billing model do away with unexpectedly large invoices for quick solutions.

If your North Carolina business needs immediate online assistance, learn how to get in touch with Progent's UNIX/Linux, Solaris, Mac OS X, or CCIE experts by visiting Progent's urgent phone-based support, calling 1-800-993-9400, or sending email to information@progent.com.

What Makes Progent's Online Support Program Unique?
Progent's experienced team of remote consulting professionals has a rich set of world-class information technology knowledge. This allows Progent's online technical support specialists to deal successfully with the most complex network trouble more quickly than is possible with ordinary independent support firms or with the internal support staff commonly available to small companies. Progent has delivered phone-based services to companies in every state in the U.S. and has developed the technology and skills to fix problems efficiently in many different computer environments that feature combinations of UNIX, Linux, Solaris, Apple Mac OS X, Microsoft Windows, and Cisco technologies.

Progent's UNIX/Linux, Solaris, Mac OS X, and CISCO CCIE service specialists have qualified for major credentials including Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online support engineers also hold a number of key Cisco Systems certifications including Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.

To help businesses who maintain networks incorporating a combination of UNIX/Linux and Microsoft Windows technology, Progent's phone-based support team makes available the assistance of consultants have earned important Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide company-wide security consulting, Progent offers phone-based contact with professionals who hold recognized security credentials such as Certified Information Security Manager consultants, CISSP experts, and Information System Security Architecture Professional engineers. The range of Progent's expertise coupled with Progent's group approach to repairing technical problems streamlines trouble ticket escalation, when called for, to experts with relevant competence to deal with unusually intractable jobs. This accelerates remediation of serious network problems, avoids network unavailability, and minimizes technical support bills.

For companies throughout North Carolina, Progent allows virtually instant communication with an online UNIX/Linux, Solaris, Apple Mac OS X engineer for emergency support to repair technical issues that are damaging your business but are not within the scope of your ordinary computer service resources. Progent's UNIX/Linux, Solaris, Apple Mac OS X, and Cisco CCIE-certified engineers can interface with your system with the latest remote support tools that allow them to perform quick and affordable diagnosis and resolution of critical IT issues.

Troubleshooting Services Progent's Online Support Experts Can Provide Your North Carolina Company
Progent online professionals are qualified to offer expert assistance for a comprehensive array of UNIX/Linux, Cisco, and Microsoft solutions such as:

Online Support Services for UNIX, Linux, Sun Solaris, and Mac OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online network support team can assist North Carolina small businesses to maintain a broad set of computer products and technologies including network infrastructure, messaging solutions, security consulting for computer systems and company operations, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or Apple Mac platforms, VMware products for processor economization and streamlined management, and migration from orphaned systems to contemporary environments powered by updated versions of UNIX, Linux, Sun Solaris, Mac OS X, or MS Windows.

Progent's support professionals offer remote troubleshooting for systems powered by major derivatives of UNIX such as: Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or mainstream Linux platforms such as RedHat, SUSE, Debian GNU/Linux and Slackware.

Cisco Network Architecture and Security Technology
Progent is unmatched in the network support industry for offering immediate and economical access to Cisco CCIEs. Cisco-certified CCIEs are high-level network consultants who earn this rare credential only after intense testing administered by Cisco Systems. Usually CCIEs work for large enterprises or nationwide ISPs, and as a result their expertise is not conveniently available to the general public.

Progent is among the few IT technology support organizations that ensures that CCIEs are accessible to assist small and mid-size companies. In addition, Progent can provide fast contact with a CCIE via telephone so that you can get immediate support for complex system issues that are hurting your productivity but are not within the comfort zone of your ordinary network maintenance resources. Progent's CCIE support experts can tie into your network by means of state-of-the-art on-line support technology to perform fast and cost-effective analysis and remediation of critical network anomalies.

Cisco qualified consultants from Progent can assist your company to architect, implement, and maintain an integrated business network that can simplify operations, lower costs, and accelerate the path to positive ROI. By providing Cisco routers expertise with Cisco Catalyst switches consulting services and Cisco Aironet wireless products integration help, Progent can significantly increase the business value of your network infrastructure in North Carolina. To learn more about Progent's services for Cisco infrastructure, refer to Cisco Technology Engineering Expertise.

Microsoft Gold Partner for Remote Consulting for Windows
Progent's Microsoft-authorized engineers offer phone-based network troubleshooting and IT help for entire set of Microsoft server and application solutions. As a Microsoft Gold Partner, Progent can deliver your business the services of consulting engineers who can show you how to integrate, troubleshoot and administer any Microsoft Windows Server such as Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Application Center, SharePoint Server, Microsoft Virtual Server 2005, Project Server, and Operations Manager 2007 and 2005. To find out additional information on Progent's support for MS server products, refer to MS Netservers Professional Support.

CISM and ISSAP Certified Network Security Experts
Progent provides you the services of expert CISM, CISA and CISSP security engineers who offer a variety of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, or Apple Mac OS X network against assaults or help you to recuperate promptly from a breach. Security services provided Progent include: extensive security audits using utilities such as GFI LANguard, NMAP Port Scanner, and utilities from Metasploit and Hydra; efficient recovery from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and implementing continual proactive monitoring. To learn more about Progent's security support for small companies, see Progent's Professional Services for Network Security.

Business Applications Support: Training, Custom Development, Problem Solving
Progent's Apple Mac experts can support the creative aspect of Macintosh environments by offering consulting services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production facility.

Progent's Application Experts Group can supply professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To learn more information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

Call Center Support
Progent offers several support programs for Call Center assistance including UNIX, Linux, Solaris, Mac OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Process Consulting and Staffing.

Progent's Help Desk Call Center Outsourcing Services are designed mainly for smaller companies who require the immediate accessibility of an affordable Help Desk with effective telephone support and the ability to escalate problems, but who have relatively small budgets and IT management bandwidth. Progent’s Virtual Help Desk is a seamless supplement to your existing Helpdesk resources. Progent can act as a main Call Center for your organization, represent an escalation resource for tough network problems, or be available in overflow instances when your other resources are swamped. Progent's Help Desk Consulting Services can aid you in building an efficient new Call Center or improving your existing one, selecting or customizing Help Desk Call Center application software to meet the particular requirements of your business, or adding supplemental staff to operate online in conjunction with your in-house Help Desk Call Center group to deal with high-demand scenarios like software migrations.

Progent is a Microsoft Gold Certified Partner as well as an authorized Cisco Partner and Progent's Help Desk team of seasoned UNIX/Linux, Solaris, Apple Mac, Cisco Systems and Microsoft professionals are ready to provide your clients instant communication with a large support resource with years of experience in telephone-based support and online troubleshooting for small and midsize business information systems. Progent's focus is on giving the Call Center a positive image as a key driver of business productivity, and Progent's aim is to fix and not just record problems. For more on Progent's Call Center outsourcing, see Progent's Help Desk Support.

Progent's Online Service Technologies
Progent has deployed a collection of customized tools, evolved over more than a decade of use, dedicated to allowing the most advanced quality of service for delivering online engineering help and troubleshooting for small company information systems. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN remote connectivity allows the engineers of Progent's Technical Response Center to link to your environment remotely without compromising network security.

Progent's highly evolved service database system includes thorough histories for all support provided to Progent's customers. Each active Progent team consultant has access to the history of support delivered to each customer by any team engineer. This archive of problems and solutions is organized as an easily searchable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's partnerships with key vendors including Cisco and Microsoft permit access to additional vast support knowledge bases as well as to vendors' in-house technical staff that enable Progent's online consulting specialists to come up with the best resolutions quickly.

Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Specialist Immediately
To see how you can get in touch with a UNIX, Linux, Solaris, Mac OS X consultant or a Certified CCIE for emergency remote consulting expertise in North Carolina, call 1-800-993-9400 or go to Urgent Online Computer Help.













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