If your business network is in North Carolina you can depend on fast remote help from a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE professional to assist with the toughest issues affecting your network. Progent offers the services of one of the most extensive teams of UNIX and CCIE-certified support professionals accessible by phone of any nationwide service firm in the United States. The cost is competitive, charges are by the minute, sign-up is fast, and support is unbeatable.

In case your North Carolina organization is situated some distance from more populated metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, contact with UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts is often problematic during an emergency. This can result in lost productivity for your business, upset customers, idle workers, and defocused management. By contacting Progent, you can get in touch with a qualified consultant ready to deliver expertise when you have to have it to keep your computer network running.

Because Progent bills for telephone-based service on a per-minute basis, your company is invoiced exclusively for support delivered. Progent asks for no startup surcharge. Some remote service companies demand significant minimum fees or bill for every fifteen minutes or longer. Progent's one-minute granularity and simple billing policy do away with big bills for fast solutions.

If your North Carolina business needs urgent technical assistance, learn how to contact Progent's UNIX, Linux, Solaris, Apple Mac OS X, or CISCO CCIE engineers by going to Progent's urgent online help, calling 1-800-993-9400, or e-mailing information@progent.com.

Why is Progent's Online Support Services Unique?
Progent's seasoned team of remote consulting engineers possesses a rich set of world-class information technology knowledge. This allows Progent's remote service experts to deal successfully with the most challenging network trouble faster than is feasible with ordinary third-party service firms or with the internal support resources commonly found in small or mid-size companies. Progent has provided online services to companies in every state in the United States and has developed the tools and skills to fix problems economically in a wide variety of network environments that feature mixtures of UNIX, Linux, Sun Solaris, Apple Mac, Microsoft, and Cisco products.

Progent's UNIX, Linux, Sun Solaris, Apple Mac OS X, and CISCO CCIE engineers have earned major credentials including Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support team members also hold a variety of high-level Cisco Systems credentials including Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help businesses that run networks based on a combination of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows technology, Progent's remote support team makes available the help of engineers have earned important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security consulting, Progent offers online support from professionals who have been awarded a variety of security credentials including Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants. The range of Progent's expertise coupled with Progent's group approach to repairing network problems allows trouble ticket escalation, if needed, to specialists with sufficient background to deal with unusually tough problems. This accelerates remediation of serious network problems, prevents system disruption, and reduces maintenance invoices.

For companies throughout North Carolina, Progent allows immediate communication with a remote UNIX/Linux, Solaris, Mac OS X specialist for emergency support to troubleshoot technical issues that are damaging your business but are not within the scope of your on-hand network maintenance organization. Progent's UNIX, Linux, Solaris, Mac, and Cisco CCIE-qualified network experts can analyze your computer environment using the latest remote troubleshooting utilities in order to provide rapid and economical analysis and resolution of critical network problems.

Services Progent's Phone-based Consulting Experts Can Provide Your North Carolina Business
Progent network engineers are qualified to offer expert assistance for an extensive set of UNIX, Cisco Systems, and Microsoft Windows solutions including:

Online Support Services for UNIX/Linux, Solaris, and Mac OS X Systems
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online technical service team can help North Carolina small businesses with a large assortment of information products and technologies that include system infrastructure, messaging solutions, security consulting for computer systems and company processes, Microsoft Windows coexistence with UNIX, Linux, Solaris, or Apple Mac OS X systems, virtual server products for server consolidation and streamlined management, and migration from orphaned systems to current solutions powered by newer versions of UNIX/Linux, Sun Solaris, Apple Mac OS X, or Windows.

Progent's service professionals can provide online troubleshooting for systems powered by major variants of the UNIX operating system including: Apple Mac OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or common Linux products including RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the IT consulting arena for providing immediate and affordable communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level networking engineers who are awarded this prestigious certification only after thorough examinations supervised by Cisco Systems. Usually CCIEs work for large enterprises or nationwide Internet service providers (ISPs), and consequently their help is not conveniently had by small businesses.

Progent is among the few network support organizations that makes sure that Cisco CCIEs are accessible to assist small and medium sized businesses. Also, Progent offers fast access to a Cisco CCIE via phone so your company can receive immediate help for complex network issues that are hurting your productivity but are beyond the comfort zone of your usual system maintenance personnel. Progent's CCIE engineers can connect to your environment by means of the latest remote troubleshooting tools to perform rapid and affordable diagnosis and remediation of serious network trouble.

CCIE and CCNP authorized experts from Progent can assist you to design, configure, and service a converged business network that can streamline business processes, lower costs, and speed time to positive ROI. By providing Cisco Systems routers expertise with Cisco Catalyst switches support and Aironet wireless technology integration help, Progent can dramatically improve the business value of your information system in North Carolina. To learn more information about Progent's services for Cisco infrastructure, refer to Cisco Network Consulting Services.

Microsoft Gold Partner for Phone-based Consulting for MS Windows
Progent's Microsoft-authorized experts offer online network support and IT expertise for all Microsoft server and office productivity products. Designated a Microsoft Gold Partner, Progent can offer your business the help of support engineers who can show you how to configure, maintain and administer every Microsoft Windows Server including Microsoft Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Server, Microsoft Virtual Server 2005, Project Server, and Microsoft Operations Manager 2007 and 2005. To read more information about Progent's support for Microsoft servers, refer to Microsoft Servers Consulting Expertise.

CISM and ISSAP Qualified Security Professionals
Progent provides you contact with qualified CISA and CISM security professionals who offer a range of system protection services to strengthen the resistance of your UNIX/Linux, Solaris, or Apple Mac OS X environment against internal or external threats or assist your business to recover rapidly from a breach. Security solutions available from Progent include: in depth security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; planning secure techniques for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and implementing round-the-clock proactive monitoring. To find out more information concerning Progent's security services for small businesses, see Progent's Engineering Services for Network Security.

Business Applications Services: Training, Development, Troubleshooting
Progent's Mac experts can promote the creative aspect of Macintosh environments by offering consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.

Progent's Application Experts Team offers professional consulting expertise and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and MS Excel. To find out more concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

Help Desk Service and Outsourcing
Progent offers three service offerings for Help Desk Call Center services that include UNIX/Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Operations Consulting and Staffing.

Progent's Call Center Outsourcing Services are designed mainly for small companies who require the immediate accessibility of an affordable Call Center with effective telephone assistance and the ability to escalate problems, but who have limited budgets and internal support bandwidth. Progent’s Virtual Help Desk is a transparent supplement to your current Help Desk staff. Progent can operate as a primary Help Desk Call Center for your organization, serve as an escalation resource for the most challenging network issues, or be available in those situations when your other service providers are swamped. Progent's Call Center Consulting Services can assist you in establishing an effective new Help Desk or enhancing your existing one, evaluating or customizing Call Center application software to address the special requirements of your business, or adding temporary personnel to operate remotely with your internal Call Center resources to handle high-demand scenarios like software migrations.

Progent is a Microsoft Gold Certified Partner plus a certified Cisco Systems Partner and Progent's Help Desk Call Center team of seasoned UNIX, Linux, Solaris, Mac OS X, Cisco Systems and Microsoft experts can provide your clients convenient contact with a dependable support team with extensive background delivering telephone-based help and online repair service for small business information systems. Progent's focus is on earning the Call Center a positive reputation as a major driver of company productivity, and Progent's aim is to resolve rather than simply record problems. For more information concerning Progent's Help Desk support, go to Progent's Help Desk Call Center Support.

Progent's Remote Service Tools
Progent has deployed a set of customized technologies, refined over years of use, dedicated to enabling the highest quality of service for delivering remote engineering help and troubleshooting for small company IT networks. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN offsite access allows the consultants of Progent's remote service group to link to your system without compromising network security.

Progent's sophisticated customer support reporting system keeps comprehensive documentation of all service provided to Progent's clients. Each authorized Progent staff engineer has access to the history of support delivered to each client by any team member. This archive of issues and solutions is structured as a conveniently searchable internal knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's certifications with major vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases as well as to vendors' in-house support personnel that enable Progent's online service specialists to come up with the best resolutions quickly.

Talk to a UNIX/Linux or Cisco Systems Technical Assistance Expert Now
To learn how to ask a UNIX, Linux, Solaris, Mac OS X consultant or a Cisco CCIE for emergency online engineering support in North Carolina, phone 1-800-993-9400 or visit Urgent Online Network Help.













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