For office network systems located throughout the state of North Carolina, Progent's Microsoft certified engineers can provide phone help and troubleshooting to resolve your computer network issues fast and cost effectively. Progent has acquired world-class skills, advanced software tools, and support databases to diagnose and resolve network problems without the expense and delays associated with on-site technical service visits.

If your North Carolina business is located beyond the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network support choices may be limited in skills, or not available during an emergency. This can result in a network environment that is unusable or causing wasted time due to technical problems going unresolved for too long. Progentís group of network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical projects for a broad range of customers. This means you get not only the technical expertise needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

Remote Support for Microsoft Windows Server 2008
Windows Server 2008 R2 is an important step forward in making IT networks more protected and available, simpler to virtualize and administer, faster, and able to offer an improved environment for web hosting and development. Progent's Microsoft-certified Windows 2008 professionals can provide expert, cost-effective remote support to assist your business benefit fully from the improvements built into Windows Server 2008 R2 by providing consulting, support, education, administration, monitoring, and security engineering services.

Online Seminars for Desktop Applications
Progent provides live online classes for popular desktop programs and operating systems such as Microsoft Excel, Word, Publisher, Visio, Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8. Webinar-based instruction provides all the advantages of traditional classroom sessions, such as immediate interaction between students and teachers, but avoids the costs of travel and the challenge of trying to synchronize the schedules of many workers.

Full Range of Security Help
Progent's CISM, GIAC, and CISA certified security experts can help your company to perform complete security evaluations, recover quickly from attacks, configure firewalls, configure safe mechanisms for off-site and mobile access, install spam and virus protection and email encryption, and create a company-wide security plan built around round-the-clock automated monitoring.

Assistance with Choosing an ISP and an Internet Connection Package
Progent can provide the cost-effective support of remote Internet connectivity experts to help your company to evaluate or update your ISP services so your Internet access solution meets your business needs. Support services provided by Progent include assessment of your existing bandwidth utilization, vendor and plan comparison and selection, network provisioning, and managing a seamless move to a different ISP and/or service arrangement. Network provisioning can include optimizing existing routers and deploying new ones, implementing firewalls, and upgrading dependable BGP configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Migration Support services for SharePoint Server 2013
Progent has been providing SharePoint consulting services since the initial product was published more than a decade ago, and Progent has the scope of IT knowledge to assist organizations of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that bring substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration environment; decide if an in-house, online or hybrid deployment is best suited for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can assist in specific jobs associated with your SharePoint 2013 deployment.

Amazon AWS Cloud Migration Consulting Services
Progent's Amazon AWS cloud integration consultants offer affordable online consulting to help companies to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create all-cloud or hybrid environments that efficiently incorporate Amazon AWS resources. Progent offers occasional expertise or Progent can deliver comprehensive project management outsourcing services to help you migrate efficiently to the Amazon AWS cloud platform.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN customized for your facilities, providing your business a WLAN that has the coverage, speed, capacity, Quality of Service, security, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís onsite wireless survey features physical walkthroughs, spectrum and security assessment of your existing wireless network, evaluation of your site's layout, testing for radio frequency contention, signal propagation modeling, identification of optimum locations for client-specified Wireless Access Points (WAPs) such as Cisco Aironet access points, Meraki access points and Apple AirPort devices, and a detailed document describing a new wireless network.

Responsiveness of Progent's TRC for Remote Technical Support
Progent's Technical Response Center is committed to delivering the highest quality of remote computer support available for urgent as well as non-critical problems. For urgent problems that impact multiple users, crucial individuals, or a mission-critical application, the Technical Response Center will engage in one hour or less. For standard problems, the TRC will in two hours or less. In all cases, your trouble ticket will be created quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding each corrected issue to confirm you are satisfied with the outcome and ready to close out the ticket. Learn more details about Progent's TRC Customer Commitment.

Microsoft Exchange 2013 Migration Services
Progent offers comprehensive Microsoft Exchange Server 2013 migration consulting such as ROI analysis, outsourced or co-sourced project management, site prep, specification of all new software licenses and equipment required, setting up your Active Directory (AD) forest and domains to work with your Exchange 2013 environment, configuring DAGS that provide maximum availability to your mailbox servers, system testing at a customer's site or at Progent's testing lab, setting up temporary coexistence between Microsoft Exchange 2013 and previous editions of Exchange, deployment of the new system, decommissioning the old servers, and training for customer's support group and users.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core technologies first developed for and refined on Azure, among the world's largest public clouds. This significantly improves the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, dependability and disaster recovery. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V specialists can help you to assess the advantages of Hyper-V 2016 for your business, set up pilot systems to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and carry out a smooth upgrade plan, train your IT management and technical support staff, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

Progent's Consulting and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and get to market quickly.

Get in Touch with a Progent Network Support Expert
To see how you can contact a Progent network support expert for online or onsite expertise in , phone 1-800-993-9400 or go to Remote Network Support.

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