For small business computer networks located throughout the state of North Carolina, Progent's Microsoft and Cisco authorized technical team members can deliver phone help and remote troubleshooting to fix your computer network problems fast and affordably. Progent has developed enterprise-level skills, sophisticated utilities, and support knowledge bases to troubleshoot and repair network problems without the expense and delays associated with in-person technical service visits.

If your North Carolina small business is located outside of the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network systems support options may be limited in skills, or unavailable during urgent situations. This can result in a computer network that is unstable or causing productivity loss due to technical problems persisting for too long. Progent’s group of network professionals average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a varied range of clients. This means you get not just the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to assist with efficient network solutions.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC560 consulting services to help you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient migration to a current VoIP solution.

Easy Sign-on and Billing Structure
Progent's simplified per-minute billing model has no complicated contracts, retainers or hidden charges. Many other companies have minimum billable time or other additional charges that increase support costs. For remote support from Progent during regular business hours, you only pay for the actual time spent working on your issue. If it only takes ten minutes to solve your problem, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed exclusively for the time when Progent's expert is actually on premises working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you might have to pay for our consultant's travel time, but never a higher emergency rate. Because Progent has a large pool of consultants located within the entire Northern California service territory, an available engineer is usually near to assist. Progent can in addition offer onsite technical support to the majority of zip codes in the U.S. within 24 hours of receiving a support request. Progent's remote technical support team has provided help to small businesses in every state in the U.S (See Progent's customer testimonials.)

CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM certified network security management experts. The Certified Information Security Manager (CISM) organization describes the core competencies and worldwide standards of performance that IT security managers are expected to master. It gives business management the confidence that those who have qualified for their CISM credential have the experience and knowledge to deliver efficient security management and consulting services.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help you plan, deploy, administer and troubleshoot VMware vSphere and vCloud-powered virtualization solution for on-premises networks, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and NSX consulting team offer world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility.

Microsoft Dynamics NAV Consulting
The latest version of MS Dynamics NAV ERP offers powerful innovations such as Personalized Role Centers, improved management information and reporting options, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting professionals offer programming, configuration and debugging services to help you to benefit from Microsoft Dynamics NAV. Progent’s consultants can assist you to integrate MS Dynamics NAV ERP software to other systems and programs. Also, Progent can help your organization to design and analyze databases so you can enhance your understanding of your business, acquire more clients, expand your sales strategies, and build productive alliances.

Design and Configuration Support for Meraki Indoor and Outdoor Wi-Fi APs
Progent's Cisco Meraki wireless AP consultants provide remote and onsite support services to help businesses of any size to design, install, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki cloud-managed APs. Progent can help you to set up and manage Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products including Catalyst, Nexus and Meraki switches, routers and firewalls to create a seamless ecosystem that provides identical connectivity, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their mobility or device. (See Cisco Meraki switches configuration and management.)

Complete Reporting of Services Delivered
Progent produces full and meaningful reports of all service activity to ensure customers do not feel “captive” to their IT service provider. Progent sends email accounts of support activity immediately after completion of each support interaction, and also provides a printed copy along with monthly billings. Comprehensive IT support reporting makes it less risky for customers to transfer to a different support organization or take on increased support responsibilities in house. Complete service documentation also provides IT managers the information needed to assess the quality of support services and develop more realistic network budgets.

ProSight WAN Watch Network Infrastructure Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out about Progent's entire ProSight suite of value-priced network management outsourcing services for small businesses.

Comprehensive Support for Systems at Colocation Data Centers
There are several hundred enterprise-grade data center colocation sites in Northern California and larger cities throughout the U.S., and Progent's colocation center support team can enhance your system’s reliability and performance by helping you choose a remote data center facility that addresses the particular requirements of your business including geographic location, space, connectivity, affordability, and extra additional features and services. Progent’s data center IT services are designed for companies with hardware housed at collocation hosting sites and requiring timely in-person service at the co-location site as well as remote help from Microsoft and Cisco qualified professionals. Progent offers a selection of colocation center consulting services including system topology analysis, Windows and Linux server integration and support, tech support for server and telecommunications networking, design and installation of zero-downtime configurations, architecting and deploying layered security structures, firewall integration and troubleshooting, designing load balancing environments, and creating high-availability server and storage cluster configurations.

Cost-effective Computer Support Solutions
Many small organizations utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take several times longer to complete the identical job than a seasoned IT professional. For example, billing 30% less per hour, but taking three times as long for the same job is hardly a deal. Even worse, a poorly designed or configured IT environment that is unstable and hard to manage or expand can cost a business many times over its initial price because of lost productivity. Progent's customer testimonials from satisfied companies across the U.S. confirm the effectiveness of Progent's service model and the technical capability of Progent's team of IT professionals.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and CUBE integration consultants can assist your business to design, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based SIP trunks. Progent can provide cost-effective online or on-premises expertise to assist businesses to move smoothly to a modern communications network that delivers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server or Lync Server for access to a SIP-based IP PSTN trunk.

Get in Touch with a Progent Network Consultant
To find out how you can contact a Progent network support expert for online or onsite help in , call 1-800-993-9400 or visit Online Computer Help.














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