For business network systems located anywhere in the state of North Carolina, Progent's Microsoft and Cisco certified engineers can provide online support and remote troubleshooting to resolve your network systems problems quickly and cost effectively. Progent has developed enterprise-class skills, sophisticated tools, and support databases to troubleshoot and resolve IT problems while avoiding the high cost and delays associated with on-site service dispatches.

If your North Carolina company is situated beyond the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local computer support options may be limited in technical expertise, or not available during an emergency. This results in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progentís staff of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a diverse range of customers. This means you obtain not only the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to assist with cost effective network solutions.

Microsoft Desktop Virtualization Consulting
Microsoft's virtual desktop technologies lower the work needed for IT managers to set up applications so they are standardized throughout an entire workforce, offer the ability to control rights to critical information, and enable quick installation of additional or updated desktops. In Windows Server 2008 R2, the Terminal Services utility has been revamped and renamed Remote Desktop Services. Microsoft's innovative VDI infrastructure that powers Remote Desktop Services streamlines client connectivity, enhances performance, tightens security, unifies administration, and provides a nearly seamless client environment. Progent's desktop virtualization engineers can help your company to evaluate the strategic advantages of Microsoft's virtual desktop technologies, configure test and on-line deployments, improve your system architecture to support virtual clients efficiently, evaluate and remediate security issues, and educate your network managers to follow industry best practices to gain a fast ROI from desktop virtualization.

Some Examples of Remote Support Services Offered by Progent for Cisco Routers
Among the popular online Cisco router support services offered by Progent are configuring domain name, DHCP, routing tables, NTP, and user accounts; setting up iBGP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; reviewing NAT configurations, routing configuration, and BGP peering; installing current IOS image; setting up and confirming failover; resolving VPN tunnel issues; making a network diagram and documenting router setup; plus policy and redundancy strategy.

Planning Consulting Support for SharePoint Server 2013
Progent has been providing SharePoint support since the initial product was released more than a decade ago, and Progent has the breadth and depth of technical know-how to assist businesses of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 applications that add significant business value to your information network. Progent's Microsoft Gold-certified consulting team can assist your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from another collaboration solution; decide whether an in-house, Cloud-based or hybrid deployment is best suited for your busi9ness; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers comprehensive project management support or can assist in individual tasks related to your SharePoint 2013 migration.

Network Support for Local Governments
Progent has extensive experience providing a full-spectrum of remote network support and emergency troubleshooting services to local governments and schools throughout the United States. Progent is one of the industryís pioneers in providing advanced remote IT consulting and has delivered network support to organizations in all 50 states. Progent's remote network consulting for local governments eliminates travel expenses and solves issues faster than on-premises service calls.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the top class of organizations that work closely with Microsoft, have proven their technical skills, and have verified client references. Gold Partners are required to maintain large staffs of IT professionals who have undergone extensive proficiency testing. Gold Partners are given access to exclusive support and training programs from Microsoft and early access to new software for training and evaluation purposes.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless network adapted to your facilities, offering your business a wireless solution that has the reception, performance, capacity, Quality of Service, security, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service. Progentís on-premises survey includes physical walkthroughs, RF and security audits of your existing wireless network, analysis of your site's floor plans, measuring for radio frequency contention, signal propagation modeling, selection of optimum placement for customer-requested Wireless Access Points (WAPs) such as Cisco Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a detailed report defining the new wireless network.

Progent's Test and Design Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento, California has a collection of dedicated computers and network equipment that can be utilized online or on site to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity planning, education, and additional reasons to help Progent's customers successfully carry out major projects.

Assistance with Choosing an ISP and a Connection Plan
Progent can provide the affordable support of online Internet connectivity consultants to help your company to evaluate or update your Internet services so your Internet access solution matches your business requirements. Services provided by Progent's engineers include evaluation of your existing bandwidth use, vendor and plan comparison and ordering, network provisioning, and managing a smooth switchover to a different ISP and/or service arrangement. Provisioning can include optimizing existing routers and switches and configuring new ones, setting up firewalls, and designing dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Android Smartphone Integration and Management
Progent's Android phone integration consulting services have years of experience delivering remote and on-premises support for organizations of any size who want to incorporate Android phones and tablets into their IT systems so that users can work together while on the go. Progent offers the range of skills to resolve technical issues that involve multiple vendors and that represent a mix of legacy and up-to-date information technology. Progent provides budget-friendly online technical support to help you with any aspect of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to assist you to handle particularly challenging technical issues, or Progent can provide comprehensive project management services to ensure that you complete major IT initiatives on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and can provide support for all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or one-on-one training to show you how to manage and operate Android phones and tablets securely and productively.

Virtualization Expertise
Virtual compute, storage and networking technologies allow businesses to optimize resource utilization, simplify network management, and improve workload availability and data protection. operate multiple virtual servers on a single physical computer. Typical applications for virtualization are resource consolidation, low-cost hosts for applications that only run on outdated OS software, and economical segregation of application development or testing environments from on-line ones. Progent's virtual server engineers offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Microsoft Windows Hyper-V Virtualization help, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization design and integration, and Citrix XenServer support. Progent can install virtual servers to maximize performance, dependability and ease of administration while at the same time cutting expenses; suggest and test disaster recovery plans that minimize productivity loss in case of a catastrophic failure; and provide ongoing maintenance, troubleshooting, and consulting assistance as computer technology advances.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and CUBE configuration experts can assist your business to design, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent offers affordable online or on-premises expertise to help you to move smoothly to a modern unified communications network that offers accelerated ROI. Progent's Gold-certified Microsoft collaboration experts can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.

MS SQL Server Application Development
Progent's certified SQL Server application programmers can assist with all stages of creating and maintaining SQL Server applications. Progent follows industry best practices within Microsoft's MSF Framework to create extensible, easy-to-manage custom applications and to complete application projects on time and on budget. Software development support offered by Progent for Microsoft SQL Server environments includes functional specs, logical and physical modeling, normalization, data integrity, T-SQL coding, software installation, capacity planning, tuning, backup/recovery strategies, clustering, synchronization, security and compliance, and disaster recovery/business continuity planning.

Security Inventory Scanning for Small Businesses
Progent offers two ultra-affordable service bundles intended to enable small companies to get an objective network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer administers a comprehensive examination of your network from outside your firewalled perimeter to determine potential risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security engineer executes a system scan from a secure machine within your firewall to uncover your exposure to inside threats. Both security inventory services are set up and run from a secured external site.

Immediate and Economical Remote Consulting and Support Nationwide
Progent has delivered online or on-premises network consulting help to organizations in each state in the country. Many of these clients have shown their appreciation to Progent via testimonials to the high quality of Progent's support staff. Take a look at Progent's customer testimonials to learn what they say about the quality of Progent's consulting services

Data Backup Expertise
Progent's backup and restore engineers offer help for a broad array of products and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and desktops as well as laptops and smartphones. Progent offers expertise for leading backup platforms such as Acronis, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, Mozy, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can assist your company to deploy, upgrade, or maintain backup systems for a variety of topologies such as on-premises, edge to datacenter, cloud, or a mix.

Contact a Progent Network Consultant
To learn how you can access a Progent computer support expert for remote or onsite support in , call 1-800-993-9400 or go to Remote Computer Help.

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