For small office network systems located anywhere in the state of North Carolina, Progent's Microsoft and Cisco qualified technical experts can provide online support and remote troubleshooting to solve your computer network troubles quickly and cost effectively. Progent has developed enterprise-class skills, sophisticated utilities, and support databases to diagnose and fix IT problems while avoiding the high cost and time delays associated with in-person technical service calls.

If your North Carolina business is situated outside of the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network support choices may be limited in skills, or not available during a crisis. This can result in a office network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent’s group of field proven network consultants average more than 12 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for a varied range of clients. This means you obtain not just the technical expertise needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with affordable network solutions.

Consulting and Support Services for System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to offer a unified solution for configuring and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can help organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate efficiently from legacy releases of Virtual Machine Manager, develop workflows for creating and deploying VMs and VM hosts, implement high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, set up virtual switches, write and refine PowerShell scripts, and assist you to assess the potential advantages of new capabilities like Storage Replica and Shielded VMs. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware ESXi expertise.

Simple Engagement and Pricing Structure
Progent has made it easy to become a client. Progent requests no complex contracts, no minimum commitment, no retainers, and no minimum support time for services performed during normal working hours. All service time is fully documented and billed to the actual minutes used. By-the-minute billing eliminates situations in which customers are charged major dollars for fast fixes. You are charged only for the services you get.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering with continual replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters located as far as 185 miles apart from each other. Progent can provide online or on-premises access to a certified NetApp MetroCluster consultant who can assist you to design, deploy, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your technical requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by providing guidance with procedures like assigning disk pools, arranging plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to show adherence with industry standards and government mandates.

MS Project Server Expertise
Progent's Microsoft Project Server and Project Online consultants can provide comprehensive remote and onsite support for Project Server and for Microsoft products that work closely with Project Server. Services provided by Progent include Project Professional set up, SharePoint Server 2013 design and configuration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting,Excel and Office 365 Excel application support, plus Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE engineers to help your company to optimize your environment to support local, branch office, at-home, and mobile users so they can utilize Microsoft Project Server to work together safely and productively. Progent's security consultants can help you to plan and enforce security policies that safeguard sensitive project information without disrupting the efficient exchange of authorized data.

Disaster Recovery/Business Continuity Planning Support Services
Progent's disaster recovery experts can help you create a disaster recovery strategy to handle a complete network outage. Progent can help you define a complete disaster recovery solution that incorporates periodic disaster recovery evaluations and testing so that if a disaster takes place, you reduce network downtime. Progent's Microsoft and Cisco-certified consultants can also help you to create an affordable, zero-downtime network solution that addresses availability issues involving a wide range of infrastructure technologies and procedures. Progent's business continuity specialists can assist your company to prepare for the high-level issues related to keeping your company running following a disaster by taking into account not only IT issues but additional problems such as alerting key staff members, locating alternate work space, accessing replacement vehicles, hiring temporary employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery experts can show you how to design and build a cost-effective disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for emergency network support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for established corporate accounts.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can assist businesses of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist you to migrate from a legacy version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM 2012 environment so you realize the highest possible return on investment. Progent also offers SCVMM 2016 migration consulting to help your organization to plan and carry out a smooth migration from Virtual Machine Manager 2012 to SCVMM 2016 in order to benefit from stronger security capabilities, more affordable VMM storage fabric, and other enhancements.

Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's entire ProSight family of value-priced network management outsourcing services for small and mid-size businesses.

Deployment Support for Lync Server 2013
Lync 2013 allows organizations of any size to create a manageable and protected communications environment that permits a BYOD computing model with IM, presence, audio/video and web conferencing with application sharing, as well as IP and PSTN calling enabled for a broad assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 experts can assist your company to assess the business benefits of Lync 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your present and long-term plans, implement Lync 2013 in a way that expedites your ROI, and provide custom online and onsite training to your management team and users. Progent has expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with popular Microsoft Office and Office 365 applications including Outlook, Excel and PowerPoint. If you are already using Lync, Progent's Skype for Business experts can assist you to design and carry out an efficient migration to Skype for Business.

Mac Support
Progent's experts in Apple Mac technology can provide Mac OS X users a range of technical services such as desktop support, help with Apple Mac application software, security and connectivity consulting, integration with Microsoft-based environments, and custom training. For small business networks based exclusively on Mac OS X or for networks incorporating a combination of Mac, Linux, and Microsoft based servers and desktops, Progent has the background and depth to handle the challenge of architecting, setting up and maintaining a network infrastructure that is stable, secure, efficient, and supportive of your business needs.

VMware NSX Virtual Networking
VMware's NSX virtual network platform allows you to build entire networks in software. NSX permits virtual networks to be deployed instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly recover the complete logical network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM and VMware NSX.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting to help organizations of any size to design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

MS Dynamics GP Customization and Training
Progent can provide a Microsoft Dynamics GP technical expert to assist your company to support and enhance your Microsoft Great Plains-powered management information system. Progent can also help you to architect and deploy a smooth Great Plains upgrade from a legacy accounting package so that you retain your information, increase your security, improve your reporting and analytics, take full advantage of Microsoft Office compatibility, and eliminate business impacts by designing and following an efficient upgrade plan.

Contact a Progent Computer Support Expert
To learn how to access a Progent network support expert for online or onsite expertise in , call 1-800-993-9400 or visit Online Computer Support.

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