North Carolina Network System Consultants for Small Business Information Technology Systems: Online Phone Consulting and Repair
For business network systems located in the state of North Carolina, Progent's Microsoft and Cisco certified consultants can provide online help and troubleshooting to fix your computer system issues quickly and affordably. Progent has developed world-class expertise, advanced software tools and support databases to troubleshoot and resolve IT problems without the high cost and delays associated with onsite service dispatches.
If your North Carolina company is situated outside of the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network support options may be limited in technical capability, or unavailable during a crisis. This can result in a computer network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progent’s staff of field proven network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a broad variety of technical projects for a extensive range of customers. This means you obtain not only the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to deliver affordable network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All service time is fully documented and billed to the actual minutes used.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the top tier of businesses that work closely with Microsoft, have shown technical expertise, and have confirmed customer references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have undertaken comprehensive certification testing. Gold Partners are provided access to special support and training opportunities from Microsoft and early exposure to new software for training and piloting purposes.
Nationwide Remote Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in America. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for rapidly developing multi-vendor solutions.
Broad and In-depth Experience with Office Networks
Progent’s team of sixty+ network experts means clients benefit from the leverage of 800 years of cumulative experience and shared information base to fix the most vexing network issues. Progent has the know-how to come up with solutions quickly and implement them cost effectively.
VPN Access Support for Leading Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Advanced Remote Access Utilities
Advanced remote access tools and experienced technicians and consultants combine to enable Progent to resolve most computer network problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support tools, technical personnel, and extensive on-going education.
Comprehensive Information Network Security Evaluation
Progent’s CISSP and CISM certified engineers can efficiently perform complete security audits, firewall evaluation and penetration testing on mission-critical business information networks.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless applications.
Experience with a Broad Spectrum of Business Networks
Progent’s certified expert consultants have provided IT support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.
Detailed Service Documentation
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support company. Progent sends email documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Network Monitoring Expertise
Progent offers an assortment of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.
Web Development
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
Progent's Solaris family support experts provide small businesses and developers support for managing and maintaining Sun Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of expertise offers you a convenient single source to help you build and manage a secure and reliable cross-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
E-Mail Guard represents a comprehensive service for blocking spam and viruses. E-Mail Guard addresses the security and management of company email by providing constantly improved spam and virus blocking, policy administration, content filtering, and defense against email-borne DHA and DoS attacks. E-Mail Guard also includes tracking, management and reporting tools as well as outbound email testing to let you troubleshoot your email system and define and enforce corporate email policy.
Progent’s Microsoft certified experts provide a range of support services for Microsoft Dynamics GP 9.0. Microsoft Dynamics GP is a Microsoft financial package and corporate management solution based, like all Microsoft financial tools, on the scalable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP 9.0, the latest version of Microsoft financial products in the Microsoft Great Plains Accounting line, provides a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Great Plains is simple to deploy and integrate, and with its modular design you are able to purchase only the capability you currently require, with the ability to add clients and increase functionality in the future. Progent’s Microsoft Great Plains Software consulting experts can help you install, customize and administer Microsoft Dynamics GP 9.0 and also earlier versions of Great Plains such as Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Remote server management cards give IT managers complete control of a server without the requirement for an on-site visit. Using these server management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to an IT expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and manage a high-availability company network that includes remote management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
Progent's Mac consultants can promote the creative aspect of Mac environments by offering help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
For businesses with Apple Macintosh users in Northern California, Progent can provide one-on-one training customized for individuals who want to broaden their understanding of the OS X platform, Apple Mac computers, or Macintosh office productivity applications including Word, Excel, and Entourage for Mac.
Progent's Microsoft and Cisco qualified computer engineers offer advanced support for a wide array of products and technologies and can deliver that expertise remotely nationwide or in person in select cities across the United States and anywhere in Northern California. Progent provides 24x7 remote support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Mac OS X, or for environments that incorporate a combination of Microsoft Windows and UNIX/Linux technology. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for complex network problems, as well as the the assistance of CISA-qualified security consultants to assist with high-level security design and problem solving. Progent has delivered online troubleshooting to businesses in every state in the U.S.
Progent's SonicWALL experts can show you how to select, deploy, and maintain the SonicWALL Firewall, VPN and SonicWALL PRO family of products and can offer training to help you to manage SonicWALL security technology. Progent's CISSP qualified consultants, CISM qualified security professionals, and CISA qualified security audit consultants can show you how to create an end-to-end security strategy, including documented policies, and design security into your business practices.
Progent can supply organizations in the San Francisco Bay Area and select cities across the U.S. with an expert familiar with the latest features of MS Word 2007. An engineer from Progent's Experts Team can show you how to integrate MS Word's powerful components into the operations of your organization, help with designing templates and writing time-saving macros, or provide 1-on-1 education to keep your company current on MS Office Word 2007. Progent's staff consultants can help your business build and manage a secure, reliable IT system foundation to run your MS Word solutions.
Progent’s IT outsourcing packages offer affordable computer consulting for small organizations. Whether it involves designing network infrastructure, creating an in-house Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or developing a web-based business solution, outsourcing your IT engineering services can reduce costs and eliminate uncertainties, permitting network support budgets to increase in a more linear and manageable manner than is possible by building up a bulky, knowledgeable in-house IT staff. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available network foundation for your vital applications based on Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.
Speakeasy is a nationwide carrier of broadband data VoIP services. Speakeasy provides a broad variety of data transports including Speakeasy DSL, IDSL, Full T1, and Bonded T1 services. In addition, Speakeasy Business offers VoIP service. Progent has an agent agreement with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to incorporate Speakeasy carrier services to create a world-class, cohesive communications solution on a down-to-earth budget.
By using virtual server technology, companies can operate many virtual machines on a single physical server. Virtualization technology enables IT organizations to gain all the benefits of server segmentation, while avoiding the expense that goes with buying additional server hardware. Other useful server management options include server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management specialists can help you in all aspects of server consolidation and administration to allow your business to contain costs and conserve time.
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Exchange Server 2007 upgrade plan that minimizes network downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent has the background to complete your move rapidly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.
Cisco Unified Communications system for VoIP gives you the foundation and feature set for building a single converged network that can manage voice, video, and data traffic simultaneously. The Unified Communications solution provides this capability while sustaining a high level of network availability, QoS, and security. Progent can give you access to a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you deploy Cisco VoIP technology. Progent’s VoIP engineers can analyze your existing IT system and Internet access channels to determine whether your environment is adequate to handle Voive over IP products efficiently, help you to select and implement Cisco hardware and software appropriate for today's requirements and tomorrow's growth plans, and integrate your Cisco Voice over IP solution with technology from third-party companies. Progent is able to deliver help with all of Cisco IP Telephony products including Cisco Unity Express and Cisco CallManager Express.
