For office computer networks located anywhere in the state of North Dakota, Progent's Microsoft and Cisco authorized engineers can provide online help and troubleshooting to resolve your computer network problems quickly and affordably. Progent has acquired enterprise-class expertise, sophisticated tools, and support databases to diagnose and resolve network problems while avoiding the high cost and delays associated with in-person service dispatches.

If your North Dakota business is located beyond the larger metropolitan areas such as Fargo, Bismark, or Grand Forks, your nearby network support options may be limited in technical capability, or not available during urgent situations. This can result in a network environment that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís team of seasoned network engineers average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a varied range of clients. This means you obtain not only the technical expertise needed for the task, but a professional with demonstrated methods for applying that expertise to assist with efficient network solutions.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps like Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, resolving QoS, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco SRST solutions for high availability.

Planning and Deployment Consulting for Cisco's Meraki Cloud-managed Wireless APs
Progent's Meraki wireless AP consultants offer remote and on-premises support to help organizations of any size to plan, install, manage, upgrade or repair Wi-Fi systems that include Cisco Meraki cloud-managed APs. Progent can help you to configure and manage Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including switches, routers and firewalls to build a cohesive ecosystem that provides the same access, performance, security compliance, manageability and uptime for wired and Wi-Fi users regardless of their location or device. (Refer to Cisco Meraki switches configuration and management.)

Microsoft Exchange Server 2016 Migration Consulting
Progent's MS Exchange 2016 Server consultants can help your business in any and all facets of your migration to Exchange Server 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Consulting Expertise for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management tools and is intended to offer a unified solution for configuring and administering virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can help organizations of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to upgrade efficiently from legacy releases of Virtual Machine Manager, design workflows for building and installing VMs and VM hosts, design high-availability compute and storage clusters, connect your datacenter resources with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and assist you to evaluate the potential advantages of the latest technologies such as Storage Replica and Host Guardian Service. Progent's certified hypervisor experts offer world-class Windows Hyper-V consulting and VMware ESXi support.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert online support for Microsoft and Cisco-based networks anywhere in the United States. Progent's certified engineers have the expertise to assist you to analyze and resolve complex network problems quickly and cost effectively. The scope of information technology expertise offered by Progent's staff of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required. Whether you require one-time phone support and online repair or continuing availability of a Helpdesk Call Center, Progent's engineers can provide your small business with enterprise-level support without the cost and management hassle of running a big in-house support group.

Full Array of Security Assistance
Progent's CISM, GIAC, and CISA certified security engineers can assist you to perform comprehensive security audits, restore operations rapidly from compromised security, configure firewalls, configure safe mechanisms for off-site and mobile access, deploy spam and virus protection and email encryption, and create a company-wide security strategy built around 24x7 automated network monitoring.

Wide and In-depth Expertise with Office Networks
Progentís team of close to 100 network consultants means clients can take advantage of the leverage of more than 1,000 years of cumulative background and collective information to repair the most vexing IT problems. Progentís accredited information technology consultants possess the experience to identify solutions fast and implement them affordably.

Citrix Desktop Virtualization Support Services
Desktop and application virtualization platforms from Citrix permit fast set up of new client computers, fast publication of current applications, simplified image management, quick restoration after desktop PC failure or loss, lower initial investment in and extended usable life for desktop computers, consistent high performance, tight control and enforcement of security standards, and the ability to prevent critical corporate or government information from leaving its authorized location. Progent's Citrix-certified XenDesktop engineers and Citrix XenApp specialists can assist your IT staff to assess, pilot, install, manage, and troubleshoot Citrix virtual Windows desktop products and can assist you with additional virtualization platforms from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

Android Phone Integration
Progent's Android smartphone and tablet integration consulting services have extensive background providing online and on-premises assistance for organizations of all sizes who want to incorporate Android phones into their information systems so that mobile clients can work together from virtually anywhere. Progent has the range of know-how to solve technical problems that span multiple vendors and that entail a combination of older and up-to-date technology. Progent provides budget-friendly remote technical support to help you with any stage of designing, implementing, managing and troubleshooting your BYOD environment. Progent can deliver occasional technical support to help you to handle particularly challenging IT problems, or Progent can provide comprehensive project management support to help you finish strategic IT initiatives on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and offers support for all major operating systems, applications, management tools and network infrastructure. Progent also offers specialized group or individual training to show you how to manage and operate Android phones efficiently.

Design, Deployment and Troubleshooting Expertise for System center 2012 R2
Progent's Microsoft System Center 2012 consulting experts have over 15 years of experience deploying, supporting and troubleshooting the core platforms included with System Center and can assist your organization to plan, deploy, maintain, and fix your Microsoft System Center solution to maximize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent also can provide System Center 2016 migration consulting to help you to move to the current edition of Microsoft System Center from an older release or from a third-party IT management solution to provide the advantages of best-in-class provisioning, management automation, security, plus infrastructure and application availability and performance monitoring.

Linux Support Services and UNIX/Windows Integration
If your company IT environment combines Linux technology with Microsoft Windows, Progent can assist you to incorporate your servers into an efficient system that allows all your platforms to coexist peacefully for easy management, transparent dataflow, high availability, high throughput, and integrated security. If you are creating Linux based-software within an environment that includes Windows-powered servers, workstations, and application software, Progent offers full-service IT outsourcing that frees you to concentrate on your area of expertise.

ProSight WAN Watch Network Infrastructure Monitoring and Management
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out about Progent's entire ProSight series of value-priced outsourced network management services for small and mid-size organizations.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager, is a unified voicemail system that facilitates teamwork by providing a variety of options for retrieving voice messages within an environment that is simple to deploy and manage. Cisco Unity Connection lets you access and manage your voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and enterprise satellite offices with up to 500 workers. Progent's Cisco-qualified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to ensure that your voice messaging deployment gives you maximum competitive value.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified IT consultants can provide Windows Server 2016 migration consulting services to help organizations of any size to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

Contact a Progent Computer Consultant
To learn how to contact a Progent network support expert for online or on-premises assistance in , phone 1-800-993-9400 or visit Online Network Support.

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