North Dakota Network System Consulting for Office Computer Networks: Remote Consultation and Troubleshooting
For business networks located within the state of North Dakota, Progent's Microsoft and Cisco qualified consultants can provide remote phone assistance and remote troubleshooting to solve your computer network issues quickly and affordably. Progent has developed world-class expertise, advanced software tools, and support databases to troubleshoot and repair IT problems without the cost and time delays associated with onsite service dispatches.
If your North Dakota business is situated beyond the larger metro areas such as Fargo, Bismark, or Grand Forks, your local network systems support choices may be limited in technical expertise, or unavailable during a crisis. This results in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of field proven network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a extensive range of customers. This means you get not just the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to provide excellent network solutions.
Fast Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent engineers have over ten years of experience supporting the Microsoft family of technologies.
Broad and In-depth Knowledge of Business Networks
Progent’s team of sixty+ network consultants means customers benefit from the leverage of 800 years of combined experience and shared information base to resolve the most troublesome IT issues. Progent has the know-how to identify solutions quickly and implement them cost effectively.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert consultants resort to untrained or inexperienced local resources for critical computer network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Immediate Support for Urgent Issues
With Progent’s remote network support services, you can get immediate assistance for problems that are causing wasted productivity without the lengthy wait for an on-site service engineer. For day-to-day administration tasks, Progent’s off-site support engineers can complete most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded only to the highest tier of companies that work closely with Microsoft, have demonstrated IT expertise, and have verified customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology experts who have completed comprehensive proficiency testing. Microsoft Gold Partners are provided access to special support and training opportunities from Microsoft and early access to beta software for training and study purposes.
VPN Access Support for Popular Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Eliminate Reliance on an Individual Freelance Consultant
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
24x7 Support for Maximum Network Availability
For companies with mission-critical applications, Progent offers online support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring offering, this service can help promote the maximum system availability.
Remote Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM so that your server support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network free of stressful and costly service disruptions.
Linux Support Services and Windows/Linux Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, workstations and applications, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Expert Network Services for Collocation Data Centers
Progent provides support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Custom Software Development
Progent can provide expert software architects and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully developing both simple and complex application development projects for businesses of all sizes.
Detailed Documentation of Services
Progent provides complete and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Progent's certified Windows Server 2003 engineers offer network support and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, integration, update, and support services include network design, installation, project management, in-person and off-site network support and repair, Call Center outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Cisco's security and remote connectivity solutions for small to mid-size businesses represent a full range of easy-to-administer protection products to let you protect your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, and Virtual Private Network access concentrators. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit best with your business goals.
Progent can provide the services of CISM certified security consultants. The Certified Information Security Manager organization defines the core capabilities and international standards of skill that information security professionals are expected to master. It gives business management the assurance that those who have qualified for their CISM certification possess the background and capability to provide effective security administration and support consulting.
Progent's Solaris platform support services provide small companies and software developers support for managing and supporting Sun Solaris systems that coexist with Microsoft-powered technology. Progent can give your business contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide range of expertise offers you a convenient single consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications environment that supports Solaris and Microsoft coexistence by integrating MS Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat Linux, SUSE, Mandriva Linux, Debian-GNU, and Slackware Linux.
Key features of Microsoft Dynamics Great Plains accounting include a modular design that allows you to license just the functionality you require, a standardized architecture based on Microsoft technologies to secure your investment and offer a tightly integrated environment, enhanced reporting services that allow you to monitor all activities, revenues and spending and sales patterns, integration with Microsoft Office to enable access to corporate data, the capability to process information from virtually any db software or workstation application into Microsoft GP, plus an open architecture that makes it possible to develop custom applications. Progent can show you how to configure and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains support professionals to show you how to convert the advanced features of Great Plains accounting into a productive business solution.
Progent's MS Exchange Hosting and Management Services provide a world-class data center with backed-up power and environmental control systems, round-the-clock site security and operations center, and failover access to tier-1 Internet service companies. Hosted Exchange servers are ser up as virtualized machines for high availability, easy scalability, and fast recovery. Progent's services include integration with your business network, connectivity with handheld computing products, automated monitoring of efficiency and security, spam and virus protection, patch and revision control, Help Desk Call Center services, per-day data backup, and comprehensive email management support.
Progent can help your business to design and execute a smooth migration from a UNIX-powered IT environment to a network powered by MS Windows and capable of running Microsoft's popular office productivity products, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to preserve your data and minimize business discontinuity by designing an efficient migration strategy that preserves your existing investments in UNIX application and technology. UNIX-to-Windows transition support expertise offered by Progent include evaluation of current environment, transition planning and testing, Exchange migration expertise, information and application software migration, and server and mass storage migration and economization.
Progent's Apple Mac consultants can promote the creative aspect of Macintosh computing by offering consulting services and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Small to middle size businesses can now enjoy all the advantages of MOM and also have quick access to Progent’s Microsoft and Cisco qualified network consulting experts. With Progent's affordably priced IT support packages, mid-size businesses can select a basic MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager 2005 and MOM 2000 to provide small company networks enterprise-class availability, protection and productivity.
Progent's consultants can provide Apple Mac users a range of services including desktop support, Apple OS X consulting, Apple Mac co-existence with Windows networks, Entourage and email help, network protection services, and one-on-one training. For business networks based exclusively on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft certified consultants have the background and depth to handle the difficulty of planning, integrating and supporting a network infrastructure that is available, safe, efficient and aligned with your company's objectives.
