For small business network systems located throughout the state of Ohio, Progent's Microsoft authorized technical experts can deliver phone support and remote troubleshooting to fix your network problems fast and cost effectively. Progent has acquired enterprise-class expertise, software utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the expense and time delays associated with on-site service visits.

If your Ohio company is located outside of the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís team of field proven network professionals average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical projects for a diverse range of clients. This means you obtain not just the technical skills needed for the task, but an expert with field proven methods for applying those skills to assist with cost effective network solutions.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device deployment and updating, centralizes compliance settings management, inventories network resources, guards against company data leakage, performs health reporting, enables safe end-user self service, and delivers a common control mechanism for administering mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can help your organization with any aspect of designing, implementing, operating and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco SRST systems for high availability.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, configure, administer and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid deployments. Progent's VMware vSphere consulting team offer world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that provide high availability, data security, and application mobility.

Broad and In-depth Expertise with Office Networking
Progentís group of over 100 network experts means customers can take advantage of the leverage of more than 1,000 years of combined experience and shared information to resolve the most troublesome computer problems. Progentís certified network engineers possess the know-how to find fixes fast and implement them cost effectively.

Microsoft Desktop Virtualization Support
Microsoft's virtual desktop technologies reduce the effort needed for IT administrators to install software programs so they are consistent across an entire user base, provide the ability to manage access to business information, and enable quick deployment of additional or updated workstations. With Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure behind Remote Desktop Services streamlines desktop connectivity, improves responsiveness, tightens data security, centralizes administration, and offers a nearly seamless client experience. Progent's Windows Server 2016 engineers can assist your company to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, set up pilot and production deployments, optimize your system architecture to support virtualized desktops effectively, evaluate and remediate security issues, and train your network administrators to utilize industry best practices to achieve maximum payback from client virtualization.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for urgent network assistance include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 payment terms are available for recurring accounts.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or on-premises NetApp SAN consulting support for NetApp's complete line of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably following best practices.

Microsoft Active Directory Design and Integration Expertise
Progent's Microsoft-certified Active Directory consultants have extensive experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, damaged AD objects, cleanup of beta software configuration objects in on-line AD systems, and fixing of failed installations of Active Directory and AD-enabled software. Progent is also skilled in using ďexpert onlyĒ AD tools such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important issues including AD naming standards, hierarchical model, IT management structure, utilization and design of group policy objects, plus protection and auditing specifications. Progent can also evaluate the implications of alternate server and service configurations on functionality and performance. Progent can assist businesses to design and roll out deployments of Active Directory Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup software offers small organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also enables low-cost backup to Microsoft Azure storage. Top features include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular restore options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for handling large-scale environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of consulting services to help you to plan, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. For details, see Altaro VM Backup Consulting Services.

System Center Data Protection Manager Consulting Services
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations near-continuous backup and simplified restore capabilities for Microsoft-based networks. SCDPM 2016 delivers application-aware backup for critical workloads such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consulting experts can assist you to plan, implement, administer, and troubleshoot a multi-site backup/restore solution built around DPM 2016. Progent can assist you to upgrade from a previous release of Data Protection Manager or from a legacy solution, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can provide occasional guidance to help you through technical bottlenecks or provide end-to-end project management services to help you finish your Data Protection Manager 2016 initiative on time and on budget.

Planning, Deployment and Support Services for System center 2012
Progent's System Center 2012 consultants have more than 15 years of experience integrating, maintaining and troubleshooting the core platforms included with Microsoft System Center and can assist your organization to plan, install, support, and repair your System Center 2012 R2 ecosystem to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration planning and support to help your organization to move to the latest version of System Center from an older one or from a third-party datacenter management solution to deliver the advantages of enterprise-class provisioning, centralized management, security and compliance, plus datacenter and application availability and performance monitoring.

Consulting and Support Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have more than 10 years of experience designing, implementing, enhancing and repairing Microsoft SCOM solutions and can provide organizations of all sizes expert online or onsite consulting services for SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also help you to install and tune SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to fix serious problems detected by SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to help you to migrate smoothly from SCOM 2012 to SCOM 2016.

Progent's Integration and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their market, lower their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

Linux Support and UNIX/Windows Integration
If your small business network combines Linux technology with Windows, Progent can help you to integrate your servers into a cohesive network that permits all your platforms to coexist peacefully for easy management, transparent dataflow, fault tolerance, high performance, and tight security. If you are developing Linux applications on a network that incorporates Microsoft Windows-powered servers, desktops, and application software, Progent offers comprehensive support outsourcing that allows you to concentrate on your area of high-value expertise.

Get in Touch with a Progent Computer Support Expert
To learn how you can get in touch with a Progent network consultant for online or on-premises support in , call 1-800-993-9400 or go to Remote Computer Support.














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