If your Ohio small business is situated beyond the larger metropolitan areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby network systems support options may be limited in technical capability, or not available during a crisis. This can result in a office network that is unstable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical projects for a broad range of clients. This means you get not just the technical expertise needed for the task, but a consultant with proven methods for applying those skills to assist with affordable network solutions.

Immediate Support for Urgent Issues
With Progent’s remote network support services, you can get immediate help for issues that are causing wasted productivity without the long wait for an on-site service consultant. For day-to-day administration tasks, Progent’s online support engineers can complete most jobs within minutes of a request, instead of forcing you to wait for hours or days.

Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the highest tier of businesses that work closely with Microsoft, have demonstrated technical expertise, and have confirmed client references. Gold Certified Partners are required to maintain large staffs of Information Technology experts who have completed extensive proficiency testing. Gold Certified Partners are provided access to special support and training opportunities from Microsoft and early access to new software for training and evaluation purposes.

Convenient Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting the Microsoft family of technologies.

Sophisticated Remote Access Utilities
Powerful remote access tools and experienced technicians and consultants combine to enable Progent to solve most computer network problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going education.

Broad and In-depth Experience with Office Networks
Progent’s team of sixty+ networking consultants means customers benefit from the leverage of 800 years of cumulative experience and shared information base to repair the most difficult network problems. Progent has the know-how to find solutions fast and implement them cost effectively.

Software Applications Support Services
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.

Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.

Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time. All service time is fully documented and invoiced to the actual minutes utilized.

Web Development Services
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.

Virus Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your corporate email free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.

Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless applications.

Apple Macintosh Support
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network infrastructure that is reliable, secure, efficient and aligned with your business objectives.

Sun Solaris Support
Progent offers your small business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.

Round the Clock Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent can provide remote support services on a round the clock basis. Combined with Progent's automated 24x7 server monitoring offering, this service can help ensure the maximum system availability.

Extensive Network Security Auditing and Testing
Progent’s CISSP certified consultants can quickly perform comprehensive network security audits, firewall evaluation and penetration testing on mission-critical small business IT networks.