For office network systems located throughout the state of Ohio, Progent's Microsoft certified professionals can deliver online assistance and troubleshooting to solve your computer system troubles quickly and affordably. Progent has developed enterprise-class expertise, advanced software utilities, and support databases to diagnose and resolve IT problems without the expense and time delays associated with on-site service visits.

If your Ohio business is situated outside of the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby network systems support choices may be limited in expertise, or not available during urgent situations. This results in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of expert network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with efficient network solutions.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery consultants can show you how to design a disaster recovery strategy in case of a catastrophic data center outage. Progent can show you how to develop a comprehensive disaster recovery solution that incorporates periodic disaster recovery assessments and testing so that if a disaster happens, you reduce lost productivity. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, zero-downtime network solution that takes into account availability issues covering a broad array of network technologies and procedures. Progent's business continuity specialists can assist your company to deal with the broader issues associated with keeping your company operational following a catastrophe by addressing not just IT issues but additional problems like alerting critical staff members, moving into alternate work space, acquiring emergency transportation, hiring substitute employees, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery experts can help you to plan and deploy an affordable disaster recovery solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure cloud.

Wide and Deep Experience with Business Networks
Progentís group of more than 80 network experts means customers benefit from the leverage of more than a thousand years of cumulative background and shared information to repair the most difficult network problems. Progentís certified information technology consultants have the knowledge and experience to identify fixes quickly and implement them cost effectively.

Part-time Chief Information Officer Support Services
Progent can supply companies with an information management expert who can act as a temporary or part-time Chief Information Officer. This veteran technology executive can offer long-term direction to assist you to deploy appropriate IT products to enhance business operations so they align better with your corporate goals. Your company can develop and install a well conceived information technology plan without incurring the cost of a full-time Chief Information Officer. Critical tasks Progent's temporary CIO can carry out include strategic planning, establishing technology budgets, developing and tracking models for Total Cost of Ownership, optimizing business processes, reviewing contracts with suppliers, establishing security and compliance standards, cash flow management, automating network management, computer desktop support solutions, patch management, and business continuity planning.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates application and device provisioning at scale, simplifies compliance settings management, keeps track of network resources, protects against corporate data leakage, provides network health reporting, allows safe end-user self service, and delivers a common control mechanism for administering multi-OS networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Azure cloud integration specialists can help you with any aspect of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

Unified Communications Manager and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, previously known as CallManager, is the center of Cisco's collaboration solution. CUCM and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX solution by integrating closely with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can assist with any aspect of Unified CM configuration and debugging in areas such as integrating Cisco VoIP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, designing Cisco UCS server clustering systems for survivability, and integration with Exchange Server.

Planning, Integration and Support Services for Microsoft System center 2012 R2
Progent's System Center consultants have over a decade of background integrating, maintaining and troubleshooting the key components that make up System Center and can help your organization to design, deploy, support, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent also can provide System Center 2016 migration consulting to assist you to transition to the latest edition of System Center from an earlier release or from another IT management platform to provide the benefits of best-in-class provisioning, automation, security, plus datacenter and application performance monitoring.

Progent's Cloud Integration Services for Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small organizations to make the move from the traditional physical on-premises datacenter to the contemporary hybrid networking model that combines local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of moving to Essentials and adopting a hybrid on-premises/cloud model for your network ecosystem. Progent can provide comprehensive project management support so you can plan and execute an efficient move to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud platforms and services. (Learn about Progent's Office 365 integration with on-premises Exchange and Microsoft Azure integration consulting services.) Progent also offers continuing consulting help, technical support, and training.

Expert Wireless Consulting and Support Services
Progent's wireless integration consultants have wide-ranging expertise in the implementation and maintenance of wireless information technology and can assist your IT team to plan, deploy, manage and troubleshoot wireless ecosystems that are secure, resilient, scalable, easy to administer and use, able to support your vital applications, and seamlessly integrated into hybrid cloud networks. Online and onsite expertise provided by Progent span a selection of wireless solutions and include smartphone and tablet management, Wi-Fi infrastructure design and deployment, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Data Backup/Restore Consulting Services
Progent's backup and restore engineers offer help for a broad range of utilities and services that deliver solutions for protecting Windows, Mac, and Linux servers and workstations as well as laptops and smartphones. Progent offers expertise for leading backup products including Acronis, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can help your company to install, upgrade, or maintain backup solutions for a variety of topologies such as on-premises, remote, cloud-based, or hybrid.

Comprehensive Support Services for Systems at Colocation Sites
There are hundreds of enterprise-grade Internet Data Centers in the San Francisco Bay Area and major cities across the U.S., and Progent's colocation consulting professionals can enhance your systemís fault tolerance and performance by helping you choose a colo facility that addresses the specific requirements of your company including geographic location, space, communications, budget, and value-added features and services. Progentís data center IT services are designed for companies with hardware located at colocation hosting facilities and in need of timely on-premises help at the collocation site as well as online help from Microsoft and Cisco qualified professionals. Progent offers a variety of colo center consulting services including system topology evaluation, Windows and UNIX server integration and support, troubleshooting for server and telecommunications infrastructure, development and installation of zero-downtime configurations, architecting and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing environments, and planning high-availability server cluster configurations.

Planning and Support Expertise for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified SCOM 2012 consultants have more than a decade of background designing, implementing, optimizing and repairing System Center Operations Manager environments and can provide companies of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability required to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and tune SCOM 2012 management packs according to best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to fix critical issues uncovered by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager expertise to assist you to migrate smoothly from SCOM 2012 to Operations Manager 2016.

Detailed Reporting of Services Provided
Progent provides complete and meaningful reports of all service activity to ensure clients donít ever feel ďcaptiveĒ to their IT service organization. Progent sends e-mail documentation of support activity immediately after completion of each service interaction, and also provides a printed copy along with monthly invoices. Complete IT support documentation makes it easier for customers to transfer to a different support organization or take on more support responsibilities internally. Complete service documentation also provides IT managers the visibility needed to determine the value of maintenance services and produce more realistic network budgets.

Contact a Progent Computer Support Expert
To find out how you can access a Progent network support expert for online or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Support.

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