For business computer networks located within the state of Ohio, Progent's Microsoft certified technicians can deliver phone support and troubleshooting to repair your computer network issues fast and affordably. Progent has acquired enterprise-class expertise, software utilities, and support knowledge bases to identify and fix network problems without the high cost and delays associated with on-site technical service dispatches.

If your Ohio company is located beyond the larger metro areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of network professionals average more than ten years of real-world computer industry experience, in the trenches of network support, performing a wide range of technical projects for a extensive range of clients. This means you get not just the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to deliver cost effective network solutions.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for urgent network help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for recurring accounts.

Network Consulting for Local Governments
Progent has a long background providing a full-spectrum of remote network consulting and emergency troubleshooting services to local governments and schools across the United States. Progent is among the pioneers in providing advanced remote network consulting and has provided network solutions to clients in every state. Progent's online computer support for local governments saves travel expenses and resolves issues more quickly than onsite service calls.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a certification reserved for only the most accomplished experts for planning, programming, installing, and troubleshooting a wide array of Cisco networking and interconnectivity solutions. There are only about seven thousand certified CCIEs around the world, and achieving certification involves comprehensive verification of networking skills via written examinations and hands-on lab demonstrations to ensure that CCIE’s can apply knowledge to practical situations. CCIE’s have a base understanding of core networking technologies and protocols that enable rapidly creating multi-vendor solutions.

Easy Sign-on and Billing Model
Progent has made it simple to be a client. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum job fee for services delivered during regular business hours. All support time is fully documented and billed to the precise number of minutes used. Per-minute billing eliminates scenarios where clients pay major dollars for fast repairs. You are billed only for the support you get.

Consulting Expertise for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consulting experts can help businesses of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your business to move from a legacy release of SCVMM or from a third-party virtualization management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 environment so you realize maximum business value. Progent can also provide SCVMM 2016 migration consulting to assist you to plan and execute an efficient upgrade from SCVMM 2012 to SCVMM 2016 in order to take advantage of stronger assurance capabilities, more affordable VMM storage fabric, and other improvements.

ProSight Data Protection Services Managed Backup
Progent's ProSight Data Protection Services automated backup and disaster recovery provides small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn about the entire ProSight line of value-priced network monitoring and management services for small and medium-size businesses.

MySQL Database Application Programming and DBA Consulting
Progent's certified MySQL RDBMS specialists offer a variety of budget-friendly support services to help companies of all sizes to optimize the business benefit of their MySQL environment. Consulting services available from Progent for MySQL include database administration support, application programming, and database migration help.

Juniper Networks Consulting Services
Progent's Juniper-authorized network consultants can help your company to design and deploy Juniper Firewall/VPN technology, optimize and support your infrastructure, and upgrade efficiently from outdated equipment to the latest versions. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to enable your business to simplify the management and strengthen the security of your Juniper and NetScreen VPN appliances, multi-access gateways, and switches. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations manage environments that incorporate a combination of Juniper's software platforms.

Planning and Deployment Consulting for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts can assist your business to upgrade to Aironet wireless access points and Cisco wireless controllers that comply with the recently approved IEEE 802.11ac Wi-Fi specification, making it possible to triple the performance for your wireless network while expanding the coverage.

ProSight WAN Watch Network Infrastructure Monitoring and Management
ProSight WAN Watch infrastructure monitoring and management service makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about Progent's complete ProSight family of affordable network monitoring and management services for small and mid-size organizations.

Planning and Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning experts can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises evaluation and upgrade support for Microsoft Windows 10 available from Progent include Return on Investment analysis, project coordination, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile management, telecommuter connectivity, security and compliance, automated provisioning and administration, infrastructure design, wired/wireless convergence, disaster recovery planning, group and personal training for IT support staff and end users, and ongoing consulting support.

Wireless IP Phone Integration
Integration of Cisco's wireless IP phones usually requires that you set up and fine tune numerous key pieces of your Wi-Fi infrastructure such as access points, routers and switches, wireless LAN controllers, and call management tools. Progent's Cisco wireless IP phone configuration and troubleshooting consultants can provide online and onsite support to help you build and administer a Cisco wireless VoIP phone solution by providing integration services that range from debugging the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

Responsiveness of Progent's Technical Response Center for Online Support
Progent's Technical Response Center is dedicated to providing the best quality of remote network support possible for emergency as well as non-critical problems. For urgent problems that affect many workers, key personnel, or a mission-critical program, the Technical Response Center will respond within an hour. For standard problems, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be generated quickly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will contact you regarding every resolved problem to verify you are satisfied with the resolution and ready to close the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Talk to a Progent Network Support Expert
To learn how you can get in touch with a Progent network consultant for remote or onsite assistance in , phone 1-800-993-9400 or visit Remote Computer Support.














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