For small company network systems located throughout the state of Ohio, Progent's Microsoft certified technical experts can provide phone help and troubleshooting to resolve your computer system troubles quickly and cost effectively. Progent has developed top-notch skills, sophisticated tools, and support knowledge bases to diagnose and fix network problems while avoiding the high cost and time delays associated with on-site service calls.

If your Ohio organization is situated outside of the larger metro areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer support options may be limited in expertise, or unavailable during urgent situations. This results in a computer network that is unusable or causing productivity loss due to technical issues persisting for too long. Progent’s team of field proven network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a broad range of customers. This means you get not just the technical competency needed for the task, but an expert with field proven methods for applying that expertise to assist with affordable network solutions.

PC Desktop Support Services
Progent's desktop support staff can assist your company to set up PCs, notebooks, or handheld devices as needed or assist you to design and implement a mass upgrade to a current version of an operating system or an updated release of an important desktop application. Progent's Microsoft-certified desktop specialists can configure titles from the Office line of productivity products or Microsoft Dynamics accounting and customer relationship programs on your client PCs so they interact efficiently with all Microsoft applications, products from popular publishers, SQL databases, and key solutions network-wide. For example, Progent can configure Outlook email client on a workstation or notebook to align with both the work pattern of the user and the security policies of your business. Progent can in addition offer on-line and on-site troubleshooting support for desktops.

Full Range of Security Consulting Services
Progent's , CISSP, CISM, and ISSAP certified security consultants can help your company to perform complete security evaluations, recover rapidly from intrusions, configure firewalls, set up safe techniques for off-site and mobile connectivity, deploy spam protection and email encryption, and create a company-wide security strategy based on round-the-clock automated network monitoring.

The Progent Test Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab located at the Herakles Data Center in Sacramento, California includes a variety of dedicated computers and network support infrastructure that can be utilized online or on site to facilitate system testing, evaluations, capacity modeling, forensics, disaster recovery simulation, training, and other reasons to help Progent's customers successfully carry out major projects.

MySQL Software Programming and Database Administration Services
Progent's MySQL database management experts offer a range of affordable online support services to assist companies of any size to enhance the strategic value of their MySQL environment. Expertise provided by Progent for MySQL systems include DBA support, application development, and MySQL migration help.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultantscan provide expert remote support services to assist organizations of all sizes to connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective hybrid environments that can include Windows and Linux systems and apps in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange and Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

Citrix Virtual Windows Desktop Engineering Support
Desktop virtualization platforms offered by Citrix allow quick set up of new desktops, fast publication of new applications, simplified desktop image management, quick restoration after desktop hardware failure or loss, lower initial investment in and longer usable life for desktop computers, consistent performance, tight control of security standards, and the ability to prevent critical corporate or government data from leaving its authorized location. Progent's Citrix-certified XenDesktop engineers and Citrix XenApp specialists can assist you to evaluate, pilot, install, administer, and support Citrix virtual desktop technology and can assist you with other virtualization solutions from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V integration.

Wireless VoIP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless IP phones typically demands that you set up and fine tune numerous components of your wireless environment such as access points, switches, wireless LAN controllers, and call management tools. Progent's wireless VoIP phone configuration consultants offer online and onsite support to help your organization create and administer a Cisco wireless IP phone solution by providing integration services that can range from debugging the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

Progent's Cloud Integration Services for Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is a value-priced, entry-level operating system that allows small organizations to make the move from the traditional stand-alone on-premises datacenter to the modern hybrid computing paradigm that combines both local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide cost-effective remote consulting and technical support for Microsoft Windows Server Essentials. Progent can assist you to determine the potential productivity and cost benefits of moving to Essentials and implementing a hybrid local/cloud-based model for your network environment. Progent can provide full-service project management support to help you plan and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises Exchange and Azure integration consulting services.) Progent also offers continuing consulting, technical support, and customized training.

CRISC Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to validate a consultant's ability to plan, deploy, and maintain IS controls to reduce IT risk. Progent can provide the services of a CRISC-certified consultant to help you to create and execute a business continuity or disaster recovery plan that follows leading practices identified by CRISC and geared to align with your organization's risk appetite, business objectives, and IT budget.

Immediate and Affordable Online Consulting and Support Throughout the U.S.
Progent has delivered online or on-premises IT support help to companies in each state in the United States. Many of these clients have shown their appreciation to Progent in the form of testimonials to the high quality of Progent's service staff. Check out Progent's customer testimonials to learn what people say about the high level of Progent's IT services

Cisco IOS software Upgrade Consulting
If you incorporates Cisco routers, you may be running an outdated release of Cisco IOS, the control software powering most Cisco router as well as the latest switches from Cisco. Cisco often provides upgrades to IOS in order to fix problems, plug security gaps, or add functionality. Unfortunately, updating Cisco IOS or other Cisco OS platforms can be a challenge, depending upon your Cisco device and your network infrastructure. For example, there could be limited internal RAM that might cause a new software version to operate incorrectly. Progent's Cisco CCIE consultants can provide a broad variety of support services associated with upgrading Cisco IOS software or any Cisco OS such as CatOS or IOS XR. Progent can perform audits of your Cisco software, recommend appropriate updates, prepare Cisco appliances, copy software images, activate and test your update, tune performance, resolve problems, and teach your network support staff how to utilize all significant new features.

Server Virtualization Support
Virtualization techniques enable IT organizations to operate multiple virtual servers on a single physical computer. Typical applications for virtual servers are resource consolidation, low-cost platforms for programs that require outdated operating systems, and affordable segregation of application programming or testing environments from production systems. Progent's virtual server engineers offer Windows Server 2008 Hyper-V Virtual Server consulting, Windows Server 2012 R2 virtualization expertise, VMware vSphere virtual server integration services, and Citrix XenServer virtual server support. Progent can configure virtual servers to maximize performance, dependability and manageability while simultaneously lowering expenses; propose and test business recovery plans that reduce productivity loss in case of a major failure; and provide continuing maintenance, troubleshooting, and consulting assistance as virtualization technology evolves.

After-hours Remote Technical Support
Progent's economical extended hours remote technical support program offers companies 24x7 access to remote support from Progent's Technical Response Center. Support services available beyond standard work hours include fixing issues with Microsoft servers, MS Windows desktop support, help with Microsoft Office programs, system backup and recovery, and fundamental routing and switching support for Cisco technology.

Get in Touch with a Progent Computer Consultant
To see how you can get in touch with a Progent network consultant for remote or on-premises support in , call 1-800-993-9400 or go to Remote Computer Help.

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