For small company networks located in the state of Ohio, Progent's Microsoft and Cisco certified consultants can provide phone support and remote troubleshooting to repair your computer system issues quickly and affordably. Progent has developed world-class expertise, software tools, and support databases to identify and fix computer network problems without the high cost and delays associated with in-person technical service dispatches.

If your Ohio business is located outside of the larger metro areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer network support choices may be limited in expertise, or not available during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of customers. This means you get not just the technical know how needed for the job, but an expert with field proven methods for applying those skills to assist with cost effective network solutions.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to plan and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN adapted to your environment, offering you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, security, and hand-off capability your company needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service. Progentís on-premises survey includes onsite inspection, RF and security assessment of your existing wireless network, analysis of your buildingís floor plans, measuring for radio frequency interference, RF propagation modeling, selection of optimum placement for customer-specified Wireless Access Points (WAPs) including Cisco Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a detailed document describing the new wireless network.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 experts can deliver a variety of IT outsourcing and co-sourcing services to assist companies of all sizes to support, manage, and repair IT systems that incorporate workstations, laptops, tablets, or Windows phones powered by Windows 8.1. Progent's consultants can also provide Windows 10 migration support.

Online Technical Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers world-class online technical support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified engineers have the experience to assist you to troubleshoot and solve complex network problems rapidly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate subject matter experts as necessary. Whether you need one-time phone support and remote troubleshooting or continuing availability of a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level support without the high cost and management hassle of maintaining a large internal support organization.

Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router support services available from Progent include setting up hostname, IP addressing, routing maps, logging, security logon banner and user accounts; setting up iBGP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing configuration, and line settings; updating router's IOS image; validating failover; troubleshooting VPN tunnel and routing problems; making a network diagram and documenting router setup; plus policy and availability planning.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight family of managed services for small businesses.

Microsoft Dynamics NAV Consulting
The most recent edition of MS Dynamics NAV ERP includes powerful innovations such as Personalized Role Centers, improved analytics and reporting options, and advanced workflow support. Progent's Microsoft Dynamics NAV ERP experts offer software development, configuration and debugging services to help you to take advantage of MS Dynamics NAV. Progentís consultants can show you how to connect Microsoft Dynamics NAV to additional systems and programs. Also, Progent can assist you to design and utilize data warehouses so you can improve your knowledge of your business, acquire more customers, expand your marketing strategies, and form successful partnerships.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE integration experts can help you to design, integrate, maintain, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent offers cost-effective online or onsite support to help businesses to move efficiently to a modern unified communications network that delivers fast ROI. Progent's certified Microsoft collaboration experts can assist you to set up interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

64-bit Processing Upgrade Support Services
Progentís 64-bit upgrade support specialists can help your organization to update your servers and workstations affordably from 32 to 64 bits. Progent can assist you to understand the risks and advantages of migrating to 64-bit processing, design an economical migration strategy that minimizes operational interruptions, and offer responsive online help to assist your organization to install 64-bit software and application programs on your existing hardware. Progent's Microsoft-certified consultants can help you to install the 64-bit versions of Microsoft products such as Windows Server, SQL Server, Windows 10, and Microsoft Office Excel.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to validate the knowledge of network security professionals. GIAC accreditations are acknowledged by companies and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for any of the security disciplines covered under GIAC certification such as auditing infrastructure vulnerability, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting security events.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to design, deploy, administer and troubleshoot converged communications environments built on Cisco Unified Communication products in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds helping companies of any size to build advanced collaboration solutions by providing expert services that include Unified Communications Manager (Unified CM) and CallManager system design and deployment, IP voice and video phones setup, and Cisco wireless VoIP phone solutions. Progent's consultants can help you with Cisco's entire portfolio of Unified Communications applications such as Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Attendant Console.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers can provide expert online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that run the gamut from small businesses and campus LANs to enterprise data centers and public clouds. Progent can help you to implement Cisco's continually improving switch solutions to achieve the throughput, scale, availability, virtualization support, data protection and manageability needed by your business. To learn about Progent's consulting services for Cisco's extensive family of Catalyst switches, see Cisco Catalyst switch support. To find out about Progent's consulting services for Cisco's Nexus family of switches, see Cisco Nexus switch consulting and support. To learn about Progent's support services for Cisco Meraki switches, see Cisco Meraki switches consulting services.

Progent's Consulting and Training Support for Office and Office 365
Progent's certified Microsoft Office and Office 365 experts can assist businesses to incorporate Microsoft Office desktop and Office 365 apps such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive solution that offers quick ROI and promotes better business outcomes. Progent can help your company to interface Office or Office 365 apps with one another and with additional core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server deployed on-premises or in the cloud. Progent can also help you to resolve compatibility issues with different releases of Office and offers customized online Office and Office 365 instruction to individual users and teams.

Desktop and Mobile Device Unified Administration Support
Progent can provide Configuration Manager 2016 cloud integration, System Center Configuration Manager (SCCM 2012) design and installation and Intune expertise to consolidate and streamline the management of your PCs along with your web-facing tablets and smartphones. Progent can help you to upgrade efficiently to SCCM 2016 from a legacy device management solution or assist you to enhance your existing SCCM 2016 ecosystem to accommodate your evolving business needs.

Get in Touch with a Progent Network Consultant
To see how to contact a Progent network support expert for online or onsite assistance in , call 1-800-993-9400 or visit Remote Network Support.














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