For small office computer networks located in the state of Ohio, Progent's Microsoft and Cisco certified technical experts can deliver online assistance and troubleshooting to solve your network issues quickly and affordably. Progent has acquired enterprise-class expertise, sophisticated tools, and support knowledge bases to troubleshoot and repair network problems while avoiding the high cost and time delays associated with onsite service visits.

If your Ohio company is located beyond the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer support options may be limited in skills, or unavailable during an emergency. This results in a office network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progentís group of network professionals average more than 12 years of real-world industry experience, in the trenches of network support, performing a large variety of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the job, but a professional with demonstrated methods for applying that expertise to provide cost effective network solutions.

The Progent Test Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab at the QTS Data Center in Sacramento can be used for testing line-of-business applications, developing cost-effective system upgrade methodologies, assessing and tuning performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and establishing training environments for new technologies. For Progent clients who lack adequate internal resources to configure proper pilot systems, the lab cuts capital outlay and engineering risk and helps keep vital network initiatives on schedule.

Simple Engagement and Billing Structure
Progent's simple per-minute billing policy requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that drive up support costs. For remote support during normal business hours, you only get billed for the actual time spent working on your problem. If it only requires ten minutes to solve your issue, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are billed exclusively for the time when Progent's expert is actually on premises solving your problems. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you may be billed for our engineerís travel time, but not a higher emergency rate. Because Progent has a large pool of engineers located within the entire Northern California service territory, an available engineer is usually close by to help. Progent can in addition dispatch on-premises support to most zip codes in the U.S. within 24 hours of answering a service request. Progent's remote support group has provided help to small companies in every state (Refer to Progent's customer testimonials.)

Progent is a Certified Microsoft Partner
Since Progent is a Certified Partner for Microsoft, each Progent network consultant has access to the technology and educational resources needed to deliver the best information technology help available. Progent's outsourcing, Help Desk Call Center, Office 365 integration expertise, and software development services permit small and midsize business clients to take advantage of the broad array of knowledge associated with the IT departments of large enterprises without the high expense and hassle of maintaining a large in-house network support team.

Business Intelligence Reporting Consulting and Development
Progentís BI reporting experts can provide remote and onsite expertise to help you with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing applications to designing and implementing an advanced BI environment. Progent's BI consultants can assist you to support your current BI environment, assist you to upgrade databases and applications from a legacy reporting platform to a current one, and deliver as-needed online training tailored to your individual requirements. Progentís management reporting and analytics professionals can provide experience in the leading business analytics reporting and visualization tools such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Builder.

MySQL Application Development and Database Administration Support
Progent's MySQL software programmers, database architects, and DBAs offer affordable remote database administration or software development services and can assist businesses of any size to integrate and maintain MySQL within a robust IT environment that offers high levels of performance, scalability, and protection. Progent also has proven skill assisting businesses port applications from Oracle to MySQL.

Consulting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist businesses of all sizes to follow best practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; plan, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help you to migrate from an older release of System Center Virtual Machine Manager or from another management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you realize maximum return on investment. Progent can also provide SCVMM 2016 migration consulting to assist your organization to design and carry out an efficient migration from SCVMM 2012 to Virtual Machine Manager 2016 so you can take advantage of stronger security features, more affordable VMM storage options, and other improvements.

Design and Deployment Support for Meraki Indoor and Outdoor Wireless APs
Progent's Cisco Meraki Wi-Fi AP experts provide online and onsite support services to assist organizations of all sizes to plan, install, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology such as Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a cohesive network infrastructure that delivers the same access, responsiveness, security compliance, ease of management and uptime for wired and wireless clients regardless of their mobility or device. (See Cisco Meraki switches consulting services.)

Design and Configuration Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants can provide Aironet wireless access point consulting and Cisco wireless controller consulting to help you benefit from the 802.11ac Wave 2 WiFi standard to triple the performance for your Wi-Fi network while extending the coverage.

Upgrade Support for Skype for Business
Progent's Microsoft Skype for Business experts offer remote and on-premises expertise for organizations of any size to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to plan a local, cloud-based or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC. Progent's certified data security experts can help you create and verify a security strategy for your Skype for Business solution that is compliant with regulatory standards.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants can provide advanced online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that run the gamut from small companies and campus networks to enterprise data centers and ISPs. Progent can help you to deploy Cisco's rapidly evolving switching solutions to realize the speed, scale, resilience, virtualization, security and manageability required for your business. For information about Progent's support for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and support services. For details about Progent's consulting services for Cisco's Nexus Series of data center switches, see Cisco Nexus switch consulting and support services. To learn about Progent's support for Cisco Meraki switches, visit Cisco Meraki switches configuration and management.

SharePoint Server Support
Progent's Microsoft-certified Microsoft SharePoint Server 2013 engineers, SharePoint Server 2010 developers and Microsoft SharePoint 2007 experts can show you how to evaluate the economic case for implementing the current version of Microsoft SharePoint Server, advise you on the most appropriate version of SharePoint Server for your circumstances, provide setup and deployment expertise, assist you to install Microsoft SQL Server as a supporting DBM, optimize your network integrity, integrate your standard and customized application programs to work with Microsoft SharePoint, design a company-wide security strategy that encompasses portal solutions, and deliver troubleshooting and Helpdesk services.

Security Inventory Evaluation for Small Businesses
Progent offers two low-cost service bundles intended to enable small businesses to get a professional security assessment from a qualified security engineer. With Progent's External Security Inventory Scan, a security engineer administers a comprehensive examination of your IT infrastructure from beyond your firewall to uncover possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a security expert executes a network scan from a secure machine within your firewall to evaluate your exposure to internal attacks. Both security inventory packages are set up and run from a secured external site.

Microsoft Active Directory Design and Integration Expertise
Progent's Microsoft-certified Active Directory consultants have deep knowledge troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted Active Directory objects, cleanup of legacy application configuration objects in production AD environment, and restoration of failed installations of Active Directory and AD-integrated applications. Progent is also experienced in using advanced AD tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address important areas such as Active Directory naming standards, hierarchical model, IT management structure, utilization and design of group policy objects, plus protection and auditing specifications. Progent can also analyze the implications of server and service configurations on capability and performance. Progent can assist businesses to design and install configurations of AD Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.

Data Protection Manager Help
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size organizations automatic backup and easy restore capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware backup for key platforms such as SQL Server, Exchange Server and SharePoint, protects Windows and Linux virtual machines, works with virtual machines running on Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consultants can help you to design, implement, manage, and troubleshoot an enterprise-wide backup/recovery solution powered by DPM 2016. Progent can help you to upgrade from an older version of DPM or from an outdated system, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver occasional expertise to help you through challenging issues or deliver end-to-end project management or co-management support to make sure you complete your SCDPM 2016 deployment on time and on budget.

Get in Touch with a Progent Computer Support Expert
To learn how to access a Progent network support expert for remote or on-premises help in , call 1-800-993-9400 or visit Online Computer Help.














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