For business networks located anywhere in the state of Ohio, Progent's Microsoft certified professionals can deliver online help and troubleshooting to fix your computer network problems fast and cost effectively. Progent has developed enterprise-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and fix network problems while avoiding the high cost and delays normally associated with on-site technical service visits.

If your Ohio small business is located beyond the larger metro areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local network support options may be limited in technical capability, or not available during urgent situations. This results in a office network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís team of network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a diverse range of clients. This means you obtain not only the technical know how needed for the job, but an expert with proven methods for applying that expertise to assist with cost effective network solutions.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network. Read about the complete ProSight series of value-priced managed services for small and medium-size businesses.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with replication to provide rapid, zero data loss disaster recovery between datacenters located up to 300km away from one another. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can assist you to plan, deploy, manage, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your functional needs and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing help with tasks like assigning disk pools and shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR solution to prove adherence with information assurance standards and government mandates.

Best Practices Applied by Seasoned Consultants
Many companies situated far from cities with ample network consultants utilize poorly trained or unseasoned local resources for vital IT support services. This can result in a system that is unstable or unproductive. Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, in the front lines of network support, providing a wide array of technical services for a broad selection of clients. This means that with Progent you receive not just expert technical skills, but a consultant who follows computer industry leading practices in applying that knowledge to resolve actual information network issues efficiently and in a consistent fashion.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent technical support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for regular corporate accounts.

ProSight Network Audits for Checking Network Health
Prosight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable and safer Active Directory implementation. Both options also provide the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include easier network management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. To find out more about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento has a variety of dedicated servers and network equipment that can be used remotely or on site to facilitate system testing, evaluations, capacity testing, forensics, business continuity planning, training, and other purposes to help Progent's customers successfully carry out large-scale projects.

Full Range of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security experts can assist your company to perform comprehensive security assessments, recover quickly from attacks, set up firewalls, configure safe techniques for remote and mobile connectivity, install spam filtering and email encryption, and develop a corporate-wide security plan built around round-the-clock automated monitoring.

SQL Server Software Programming
Progent's Microsoft-certified SQL Server application developers can help with all stages of creating and managing SQL Server-powered database applications. Progent follows industry best practices using Microsoft's .NET architecture to create expandable, manageable custom applications and to finish software projects on time and on budget. Software development support available from Progent for Microsoft SQL Server environments includes requirements analysis, logical and physical modeling, ETL development, data migration, T-SQL coding, software installation, storage management, tuning, backup and restoration, clustering, replication, security, and disaster recovery/business continuity planning.

Video Conferencing and Telepresence Consultants
Progent offers the services of a certified video conferencing engineer with expertise deploying products from the major video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, and LifeSize and can help your company to design, configure, expand, or troubleshoot a telepresence environment that protects your investment and maximizes the business value of your information network. Progent can also provide the services of infrastructure engineers able to assist businesses of any size to create and troubleshoot a network that delivers the speed, reliability, security, and scalability required to accommodate your telepresence environment.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging platform that facilitates collaboration by offering a variety of options for accessing voice messages within a framework that is simple to implement and maintain. Unity Connection lets you read and manage voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses and corporate branch locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE network consultants can provide Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your CUE deployment continues to deliver significant business value.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network engineers offer expert remote and onsite support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that range from small or midsize companies and campus networks to enterprise data centers and public clouds. Progent can assist you to implement Cisco's quickly improving switch technology to achieve the performance, scale, uptime, virtualization support, data protection and manageability needed by your business. For information about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and troubleshooting services. For details about Progent's consulting services for Cisco's Nexus Series of switches, see Nexus switch consulting and troubleshooting services. To learn about Progent's support services for Meraki switches, refer to Meraki switches consulting and troubleshooting services.

CRISC IT Risk Management Specialists
The CRISC program was established by ISACA in 2010 to verify an IT professional's skills to plan, implement, and support information system controls to mitigate IT risk. Progent offers the services of a CRISC-certified consultant to assist your company to develop and carry out a business continuity plan that follows industry best practices promoted by CRISC and geared to match your organization's risk appetite, business goals, and IT budget.

Get in Touch with a Progent Computer Support Expert
To see how you can get in touch with a Progent computer support expert for online or on-premises assistance in , phone 1-800-993-9400 or visit Online Computer Help.














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