For small company networks located anywhere in the state of Ohio, Progent's Microsoft and Cisco certified professionals can provide remote phone assistance and troubleshooting to solve your computer network problems fast and affordably. Progent has developed enterprise-class skills, sophisticated utilities, and support databases to diagnose and repair network problems while avoiding the high cost and delays associated with on-site service visits.

If your Ohio small business is located beyond the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local network support choices may be limited in expertise, or unavailable during an emergency. This can result in a computer network that is unstable or causing productivity loss due to technical problems persisting for too long. Progent’s group of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with proven methods for applying that expertise to assist with affordable network solutions.

Design and Deployment Support for Meraki Cloud-managed Wi-Fi APs
Progent's Meraki Wi-Fi access point consultants provide online and on-premises support to assist businesses of any size to plan, install, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including switches, routers and ASA firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security, ease of management and availability for wired and wireless users regardless of their mobility or computing device. (Check out Meraki switches configuration and management.)

MySQL Database Application Development and Database Administration Consulting
Progent's certified MySQL relational database management system experts can provide a variety of affordable online services to help organizations to optimize the business value of their MySQL environment. Expertise provided by Progent for MySQL include database administration support, application programming, and database migration help.

Juniper and NetScreen Consulting Services
Progent's Juniper-authorized network consultants can help you to plan and implement Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and migrate efficiently from outdated products to current releases. Progent's Junos OS engineers offer expertise with Juniper's premiere network operating system to enable your business to simplify the administration and improve the security of your Juniper Networks VPN devices, routers, and switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations manage networks that incorporate a mix of Juniper's software platforms.

Full Array of Security Services
Progent's , CISSP, CISM, and ISSAP certified security consultants can assist you to perform complete security audits, restore operations quickly from virus and worm attacks, set up firewalls, set up secure techniques for remote and mobile access, install spam filtering and email encryption, and create a company-wide security plan based on 24x7 automated monitoring.

Simple Engagement and Pricing Model
Progent has made it simple to be a client. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum support time for services delivered during normal business hours. All consulting time is fully documented and invoiced to the actual minutes utilized. By-the-minute invoicing eliminates situations where customers pay big bucks for quick repairs. Your company is billed only for the services you get.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content policies for monitoring the content of email messages and attachments and preventing the transmission of sensitive or unauthorized information or spam. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid being blacklisted and keep compliant with industry security standards and government mandates such as HIPAA and Sarbanes-Oxley. Learn more about Progent's entire ProSight portfolio of value-priced managed services for small organizations.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere and NSX consulting team can provide world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery.

Temporary CIO Support Services
Progent can supply businesses with an information management expert who can act as a part-time CIO. This experienced IT executive can provide strategic direction to assist your company to deploy sensible technology to enhance business processes so they match more closely with your corporate goals. Your company can create and implement a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer. Critical tasks Progent's part-time Chief Information Officer can carry out include strategic planning, rationalizing IT budgets, building models for Total Cost of Ownership, reengineering workflows, negotiating contracts with vendors, establishing security policies, cash flow management, streamlining data center administration, desktop support solutions, patch control, and disaster recovery preparedness.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given only to the top tier of organizations that operate closely with Microsoft, have been tested for IT expertise, and have verified client references. Microsoft Gold Partners must maintain large staffs of Information Technology professionals who have undergone extensive certification testing. Gold Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and piloting purposes.

Consulting and Support Services for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum availability for key workloads by providing unified, mixed-platform tracking of IT resources installed across on-premises systems and private and public clouds. Progent's consulting group can provide world-class remote and onsite expertise to assist organizations of all sizes to design, integrate, tune, enhance and repair Operations Manager 2016 deployments. Progent's SCOM 2016 consultants can help you to move to SCOM 2016 from older versions or from different monitoring platforms, or combine a variety of monitoring systems into a cohesive infrastructure management solution. Progent can also help you extend your Operations Manager 2016 environment to incorporate resources hosted on public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 and local Exchange. This allows you to have some mailboxes hosted at your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consulting team can help your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide occasional support to help you resolve challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on time and within budget. To learn more about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration with on-premises Exchange.

Linux Consulting and UNIX/Windows Integration
If your business IT environment mixes Linux technology with Windows, Progent can assist you to incorporate your servers into an efficient network that allows all your operating systems to coexist peacefully for simpler administration, transparent dataflow, fault tolerance, enhanced performance, and tight security. If you are developing Linux applications on a network that incorporates Microsoft-based servers, desktops, and applications, Progent offers comprehensive network outsourcing that frees you to focus on your area of high-value expertise.

Design, Integration and Support Expertise for System center 2012
Progent's System Center 2012 consultants have over a decade of background deploying, maintaining and troubleshooting the key components included with Microsoft System Center and can help your organization to design, configure, manage, and fix your Microsoft System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration planning and support to help you to move to the latest edition of Microsoft System Center from an older one or from another IT management solution to provide the benefits of best-in-class provisioning, management automation, security, plus infrastructure and critical application performance monitoring.

Microsoft Exchange Server 2013 Migration Services
Progent can provide comprehensive Microsoft Exchange Server 2013 migration consulting services such as ROI analysis, end-to-end project management services, site readiness preparation, cost estimates of new software and equipment required, preparing your Active Directory forest and its domains to work with your Exchange 2013 environment, designing Database Availability Groups that deliver maximum availability to your mailbox servers, pilot verification at a client's site or at Progent's test lab, setting up transitional coexistence between Exchange Server 2013 and previous editions of Exchange, deployment of the production Exchange environment, decommissioning the previous system, and training for customer's support group and users.

Team Approach to Support and Problem Escalation
Computer networks have become increasingly sophisticated. At the same time, most small business computer networks incorporate solution from many different vendors. All this makes computer integration and maintenance increasingly challenging. It is unfeasible for even the most experienced engineer to have deep knowledge in all aspects of information technology, or broad practical experience in the thousands of hardware and software brands, versions, and revisions that small businesses include in their information systems. Progent utilizes a collaborative methodology to network support and relies on application experts to bring high-level skills when needed to solve complex problems effectively, at the lowest expense to your company.

Data Backup Expertise
Progent's backup experts offer help for a broad range of utilities and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent offers help for all major data protection platforms such as Acronis, Altaro VM Backup, Barracuda Backup and disaster recovery, Symantec Backup Exec, BackupAssist, HP Data Protector, DoubleTake/Carbonite, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can assist your company to implement, upgrade, or maintain backup solutions for a range of environments such as local, remote, cloud-based, or hybrid.

Get in Touch with a Progent Computer Support Expert
To learn how to get in touch with a Progent computer support expert for remote or onsite expertise in , call 1-800-993-9400 or visit Remote Network Help.

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