For small company networks located anywhere in the state of Ohio, Progent's Microsoft and Cisco certified professionals can provide remote phone assistance and troubleshooting to solve your computer network problems fast and affordably. Progent has developed enterprise-class skills, sophisticated utilities, and support databases to diagnose and repair network problems while avoiding the high cost and delays associated with on-site service visits.

If your Ohio small business is located beyond the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local network support choices may be limited in expertise, or unavailable during an emergency. This can result in a computer network that is unstable or causing productivity loss due to technical problems persisting for too long. Progent’s group of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with proven methods for applying that expertise to assist with affordable network solutions.

Exchange 2016 Migration Consulting
Progent's certified MS Exchange 2016 experts can assist you in all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines, databases and log files; setting up HLB for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

MySQL Database Application Programming and Database Administration Consulting
Progent's MySQL relational database management system specialists can provide a range of budget-friendly support services to help companies to enhance the business value of their MySQL environment. Expertise available from Progent for MySQL cover DBA services, software development, and database migration assistance.

Network Consulting Services for Small Governments and School Districts
Progent has extensive experience delivering a broad range of remote IT support and emergency repair services to local governments and schools across the United States. Progent is one of the industry’s pioneers in providing expert online IT support and has provided network solutions to clients in every state. Progent's online network consulting for local governments eliminates travel costs and solves issues faster than onsite support.

Full Portfolio of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security consultants can help your company to perform comprehensive security audits, recover rapidly from virus and worm attacks, set up firewalls, set up safe mechanisms for remote and mobile access, install spam filtering and email encryption, and develop a company-wide security strategy built around 24x7 automated monitoring.

Simple Sign-on and Billing Model
Progent makes it simple to become a client. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time for services delivered during regular working hours. All support time is fully documented and invoiced to the precise number of minutes utilized. Per-minute invoicing eliminates situations where customers are charged major dollars for fast fixes. Your company is billed only for the services you receive.

Cisco Unified Communications Manager and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager, formerly named CallManager, acts as the foundation of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified Communications Manager Express provide an advanced IP-PBX solution by integrating closely with apps such as Cisco Unified CM IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM experts can assist with any facet of Unified CM configuration and debugging in areas that include integrating Cisco Voice over IP phones and video phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE support, creating UCS server clustering solutions for survivability, and integration with Microsoft Exchange and Skype for Business.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or onsite NetApp SAN consulting services for NetApp's complete line of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN environments efficiently following best practices.

Temporary Chief Information Officer Support Services
Progent can supply organizations with an information management professional who can function as a temporary or part-time Chief Information Officer. This veteran IT executive can offer strategic direction to help your company to deploy appropriate IT products to enhance business processes so they match better with your corporate objectives. Your business can create and implement a well thought out information technology strategy without absorbing the cost of a full-time senior IT executive. Critical services Progent's part-time CIO can carry out include growth strategies, establishing technology budgets, developing and tracking models for Total Cost of Ownership, optimizing workflows, negotiating contracts with vendors, defining security policies, monitoring service level agreements, automating data center management, desktop management solutions, patch management, and disaster recovery preparedness.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded only to the top tier of businesses that work closely with Microsoft, have proven their technical skills, and have verified client references. Microsoft Gold Partners must maintain large staffs of IT professionals who have undergone extensive certification testing. Microsoft Gold Partners are provided access to special support and training opportunities from Microsoft and early exposure to beta software for training and evaluation purposes.

Microsoft Access Database Application Development
Progent's Office Access consultants offer affordable remote consulting services for all editions of Office Access including Access desktop and Access Web App and can provide advanced support for application development, database migration, performance tuning, report design, and troubleshooting. Progent also can provide tailored online training for Office Access application programming and DBA services.

Fast and Economical Remote Support Nationwide
Progent has delivered online or on-premises technical support help to companies in each state in the United States. Many of these customers have indicated their appreciation to Progent through testimonials to the high quality of Progent's service staff. Check out Progent's client testimonials to see what people have said concerning the quality of Progent's network support services

System Center 2016 Consulting Services
System Center 2016 delivers major enhancements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; unified management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

Progent's Cloud Integration Services for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is a value-priced, versatile OS that enables small organizations to make the move from the traditional physical in-house datacenter to the new hybrid networking paradigm that combines on-premises and cloud-based resources. Progent's certified Windows Server Essentials consulting experts offer cost-effective remote consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to assess the potential productivity and cost benefits of migrating to Windows Server Essentials and implementing a hybrid local/cloud-based design for your network ecosystem. Progent can provide comprehensive project management to help you design and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Microsoft Azure planning and integration consulting.) Progent also offers continuing consulting, technical support, and customized training.

VMware NSX Network Virtualization
VMware's NSX virtual network technology enables you to create complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly recover the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist you to design, configure, test and manage a DR solution based on VMware SRM and VMware NSX.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager, is a converged voice messaging system that promotes collaboration by offering flexible set of alternatives for accessing calls and messages within a framework that is easy to deploy and administer. Unity Connection allows you to access and manage voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, IVR, and automated-attendant services for small to medium businesses and corporate branch locations with up to 500 users. Progent's Cisco-qualified CCIE network consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to make sure your CUE deployment continues to deliver maximum competitive value.

Contact a Progent Network Consultant
To learn how to get in touch with a Progent computer support expert for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Network Help.














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