For small company network systems located throughout the state of Ohio, Progent's Microsoft certified technical experts can provide phone help and troubleshooting to resolve your computer system troubles quickly and cost effectively. Progent has developed top-notch skills, sophisticated tools, and support knowledge bases to diagnose and fix network problems while avoiding the high cost and time delays associated with on-site service calls.

If your Ohio organization is situated outside of the larger metro areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer support options may be limited in expertise, or unavailable during urgent situations. This results in a computer network that is unusable or causing productivity loss due to technical issues persisting for too long. Progent’s team of field proven network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a broad range of customers. This means you get not just the technical competency needed for the task, but an expert with field proven methods for applying that expertise to assist with affordable network solutions.

PC Desktop Support Services
Progent's desktop support staff can assist your company to set up PCs, notebooks, or handheld devices as needed or assist you to design and implement a mass upgrade to a current version of an operating system or an updated release of an important desktop application. Progent's Microsoft-certified desktop specialists can configure titles from the Office line of productivity products or Microsoft Dynamics accounting and customer relationship programs on your client PCs so they interact efficiently with all Microsoft applications, products from popular publishers, SQL databases, and key solutions network-wide. For example, Progent can configure Outlook email client on a workstation or notebook to align with both the work pattern of the user and the security policies of your business. Progent can in addition offer on-line and on-site troubleshooting support for desktops.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given exclusively to the top class of organizations that operate closely with Microsoft, have proven their technical expertise, and have verified customer references. Gold Partners are required to maintain large staffs of IT experts who have undertaken extensive certification testing. Microsoft Gold Certified Partners are provided access to exclusive support and training programs from Microsoft and early exposure to new software for training and evaluation purposes.

Windows 8.1 Integration Support
Progent's Microsoft-certified Windows 8.1 experts can deliver a variety of network consulting services to help organizations of all sizes to install, manage, and troubleshoot IT systems that include desktops, notebooks, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's senior project managers can help design and configure test environments to assess Microsoft Windows 8.1 and develop and manage Windows 8.1 migration plans following leading practices. Progent's consultants can also provide Windows 10 planning and migration support.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery consulting experts can show you how to create a disaster recovery strategy to respond to a total network failure. Progent can show you how to define a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and drills so that after a catastrophic failure happens, you minimize network downtime. Progent's Microsoft and Cisco-certified engineers can also assist your company to build an affordable, zero-downtime network architecture that takes into account reliability issues covering a broad range of infrastructure technologies and procedures. Progent's business continuity specialists can help you to deal with the broader problems related to keeping your company operational after a disaster by addressing not only IT issues but additional issues such as notifying critical personnel, locating temporary office space, acquiring emergency transportation, hiring substitute workers, and filing regulatory documents.

Progent's Consulting Services for Microsoft SQL Server 2016
SQL Server 2016 introduces major improvements in speed, scale, security and compliance, availability, BOYD integration, and built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ files in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts offer remote and on-premises support to help organizations of all sizes to plan, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and SCOM.

Microsoft Virtual Desktop Support Services
Microsoft's desktop virtualization technologies reduce the work needed for IT administrators to deploy software programs so that they are consistent across a corporate workforce, offer the power to manage rights to business information, and enable fast installation of new or upgraded desktops. With Windows Server 2008 R2, the Terminal Services tool has been revamped and renamed Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure behind RDS simplifies client connectivity, improves performance, strengthens data security, unifies management, and provides a nearly seamless user environment. Progent's Windows Server 2008 R2 engineers can assist you to evaluate the strategic advantages of Microsoft's virtual desktop solutions, set up pilot and on-line deployments, optimize your network infrastructure to accommodate virtualized desktops effectively, evaluate and resolve security problems, and educate your IT managers to follow industry best practices to gain maximum payback from client virtualization.

Complete Documentation of Services
Progent produces complete and detailed documentation of all service work to make sure clients don’t ever feel like a hostage to their IT service company. Progent sends email accounts of services immediately after finishing each service interaction, and also sends a printed copy along with monthly billings. Complete network service documentation makes it easier for customers to transfer to a different support organization or take on more service duties in house. Good service documentation also give management the information needed to evaluate support services and produce more realistic network expense projections.

CRISC Risk Mitigation Specialists
The CRISC program was established by ISACA to verify an IT professional's skills to plan, deploy, and support IS controls to mitigate network risk. Progent offers the services of a CRISC-certified engineer to assist your company to create and carry out a workplace continuity or disaster recovery plan that follows leading practices identified by CRISC and crafted to align with your organization's risk tolerance, business objectives, and budgetary guidelines.

Voice over IP and Telepresence Design and Consulting
Progent can provide online or onsite access to a certified CCIE Collaboration expert to help your business to design, implement, administer and troubleshoot unified communications networks supported by Cisco Unified Communication technology in a centralized, cloud-based, or hybrid environment. Progent's Cisco Unified Communications engineers have in-depth backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and soft phones, wireless IP phone solutions, Unified Communications applications like Jabber and Unity Connection, Cisco's teleconferencing technologies, and collaboration gatekeepers.

After-hours Online Technical Support
Progent's affordable after-hours online technical support program provides clients 24x7 availability of online support from Progent's Technical Response Center (TRC). Support services offered outside regular business hours include resolving issues with Microsoft-based server products, MS Windows desktop support, assistance with Microsoft Office programs, system backup/restore, and fundamental routing and switching help for Cisco technology.

Web Development Consulting
If you need to revamp your corporate web, develop internal Webs for functions such as HR or employee training, build a standout Web presence for a new venture, or create enterprise-class, data-driven web applications, Progent can provide skilled and seasoned web architects and programmers. Progent's consultants can also assist your company to support your web solutions by building and managing a protected, robust server and communications environment that includes offsite and mobile access. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one classes for leading web site authoring platforms. For data-intensive web applications, Progent can provide the expertise of certified SQL Server developers, Oracle programmers and database administrators, and MySQL experts.

Talk to a Progent Computer Consultant
To see how to get in touch with a Progent computer consultant for online or on-premises expertise in , call 1-800-993-9400 or go to Online Computer Support.

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