For small office networks located throughout the state of Ohio, Progent's Microsoft and Cisco authorized consultants can provide phone help and remote troubleshooting to resolve your computer system troubles fast and affordably. Progent has developed top-notch expertise, software tools, and support databases to diagnose and fix IT problems while avoiding the expense and delays associated with in-person service dispatches.

If your Ohio organization is situated beyond the larger metro areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local computer support options may be limited in technical expertise, or unavailable during a crisis. This can result in a office network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís group of network engineers average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of customers. This means you obtain not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide excellent network solutions.

Part-time CIO Support Services
Progent can supply businesses with an IT management professional who can serve as a part-time Chief Information Officer. This experienced IT officer can provide strategic direction to assist you to deploy appropriate IT products to improve business processes so they align more closely with your business goals. Your business can create and install a well conceived information technology strategy without absorbing the cost of a full-time senior IT executive. Key services Progent's temporary CIO can perform include growth strategies, planning technology budgets, creating models for Total Cost of Ownership, reengineering business processes, negotiating with vendors, defining security and compliance standards, monitoring service level agreements, automating network administration, desktop management solutions, software revision control, and disaster recovery/business continuity planning.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery expert consultants can help you design a disaster recovery strategy to handle a complete network outage. Progent can show you how to develop a complete disaster recovery plan that includes periodic disaster recovery assessments and drills so that if a catastrophic failure takes place, you reduce network downtime. Progent's Microsoft and Cisco-certified professionals can also assist your company to build an affordable, fault-tolerant network architecture that addresses reliability issues involving a wide array of infrastructure technologies and procedures. Progent's business continuity experts can help your company to deal with the broader issues related to keeping your company running after a catastrophe by addressing not only IT concerns but other problems like notifying critical staff members, moving into alternate office space, accessing replacement vehicles, finding substitute workers, and submitting regulatory reports.

Best Practices Followed by Expert Consultants
Many companies situated away from areas with ample expert engineers utilize less qualified or inexperienced local consultants for critical IT support. This can result in a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco certified engineers average more than a decade of hands-on industry background, in the trenches of network support, providing an extensive array of information system tasks for a broad mix of customers. This means that with Progent you receive not only high-level technical skills, but a consultant who follows computer industry best practices in using that knowledge to solve actual information network problems successfully and in a repeatable way.

SQL Server 2012 Consulting Services
Progent can provide the support of certified SQL Server 2012 consultants and experienced software programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery specialists, and certified security consultants to help you to manage your SQL Server 2012 environment and define an efficient and secure network infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also assist your organization to upgrade to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously named CallManager, or with Unified CM Express (CME) to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM applications like Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving QoS, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST systems for high availability.

Online Training Classes for Popular Desktop Apps
Progent provides live online classes for an array of desktop applications and operating systems such as Microsoft Office and Office 365 Excel, Word, PowerPoint, Project, Acrobat Writer, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8. Online training offers all the benefits of conventional classroom sessions, such as immediate interaction between students and teachers, but eliminates the expenses of travel and the challenge of attempting to synchronize the schedules of many students.

Progent's Consulting and Development Support for SQL Server 2016
SQL Server 2016 offers significant improvements in performance, scale, security, availability, BOYD support, plus integrated business intelligence. Innovations include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Reports, and seamless management of local and cloud-based resources. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts offer online and onsite support to help organizations of all sizes to plan, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager.

Microsoft Project Server Integration
Progent's Microsoft Project Server and Project Online consultants can provide comprehensive online and onsite support for Project Server and for all Microsoft products that integrate in conjunction with Project Server. Consulting support services provided by Progent include Microsoft Project Professional planning and support, SharePoint 2013 planning and deployment, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 troubleshooting,Excel and Microsoft Office 365 Excel application support, plus PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network engineers to assist you to optimize your infrastructure to accommodate local, branch, at-home, and mobile users so they can utilize Project Server to collaborate safely and efficiently. Progent's certified security engineers can help your IT team to adopt and police security workflows that safeguard important project data without disrupting the productive exchange of authorized information.

Immediate Assistance for Urgent Problems
With Progentís emergency online computer troubleshooting services, your company can get immediate support for problems that are causing lost productivity. Online help eliminates the long wait and increased cost associated with in-person computer help. For ordinary administration work, Progentís online support engineers can complete most jobs within a few minutes of receiving a request, rather than requiring you to live with a problem for hours for on-premises support to arrive.

Data Backup Expertise
Progent's backup experts offer consulting support for a wide range of products and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops plus notebooks and handhelds. Progent can provide expertise for leading data protection products such as Acronis Backup and Recovery, Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, Mozy, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can assist your company to install, upgrade, or maintain backup systems for a variety of topologies including on-premises, remote, cloud-based, or a mix.

Comprehensive Consulting and Support Services for Systems at Colocation Sites
There are hundreds of enterprise-class data center colocation sites in the San Francisco Bay Area and larger metropolitan areas throughout the United States, and Progent's colocation center support group can improve your systemís fault tolerance and performance by helping you choose a remote data center facility that meets the specific needs of your organization such as geographic proximity, space, connectivity, budget, and extra additional features and services. Progentís data center support services are designed for companies with equipment located at collocation hosting facilities and in need of on-demand in-person assistance at the collocation site as well as online support from Microsoft and Cisco qualified experts. Progent offers a selection of collocation center consulting services including system topology analysis, Windows and Linux server installation and maintenance, tech support for server and communications infrastructure, development and deployment of non-stop systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning fault tolerant server clustering systems.

Automated Server Monitoring with System Center Operations Manager
Progent offers an assortment of network maintenance packages based on Microsoft System Center Operations Manager. Progent's automated, 24x7 server monitoring makes your computer management proactive instead of reactive. By anticipating emerging issues before they cause network disruptions, Progent's server monitoring can keep your information network free of untimely and expensive service interruptions.

Spam and Virus Filtering and Email Encryption
Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.

Microsoft Exchange Server 2013 Upgrade Consulting
Progent offers expert Microsoft Exchange Server 2013 migration support including ROI analysis, outsourced or co-sourced project management services, site readiness preparation, specification of all new software licenses and equipment needed, preparing your Active Directory (AD) forest and its domains to work optimally with your Exchange 2013 environment, designing DAGS that deliver maximum availability to your mailbox servers, pilot testing at a client's location or at Progent's testing lab, managing transitional coexistence between Exchange Server 2013 and previous versions of Exchange, deployment of the new system, deactivating the previous system, and training for client's IT group and end users.

Azure Integration Consulting
Progent's Azure planning and integration consultants can assist you with any stage of Azure cloud migration such as requirements analysis, prerequisites evaluation, solution architecture, pre-production testing, implementation, automated administration, performance optimization, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to configure and debug firewalls and VPN tunnels so your users can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL and SharePoint. Progent can also help you to create a hybrid ecosystem that transparently integrates on-premises datacenters with Azure services.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager, is a converged voice messaging system that facilitates productive collaboration by offering flexible set of options for accessing calls and messages within a framework that is simple to deploy and administer. Cisco Unity Connection lets you read and manage voicemail from your Exchange inbox, browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch offices with up to 500 users. Progent's Cisco-qualified CCIE consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your CUE deployment delivers significant competitive advantage.

Get in Touch with a Progent Network Consultant
To see how you can get in touch with a Progent network support expert for remote or on-premises assistance in , phone 1-800-993-9400 or go to Remote Network Support.

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