For small office networks located throughout the state of Ohio, Progent's Microsoft and Cisco authorized consultants can provide phone help and remote troubleshooting to resolve your computer system troubles fast and affordably. Progent has developed top-notch expertise, software tools, and support databases to diagnose and fix IT problems while avoiding the expense and delays associated with in-person service dispatches.

If your Ohio organization is situated beyond the larger metro areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local computer support options may be limited in technical expertise, or unavailable during a crisis. This can result in a office network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís group of network engineers average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of customers. This means you obtain not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide excellent network solutions.

Part-time CIO Support Services
Progent can supply businesses with an IT management professional who can serve as a part-time Chief Information Officer. This experienced IT officer can provide strategic direction to assist you to deploy appropriate IT products to improve business processes so they align more closely with your business goals. Your business can create and install a well conceived information technology strategy without absorbing the cost of a full-time senior IT executive. Key services Progent's temporary CIO can perform include growth strategies, planning technology budgets, creating models for Total Cost of Ownership, reengineering business processes, negotiating with vendors, defining security and compliance standards, monitoring service level agreements, automating network administration, desktop management solutions, software revision control, and disaster recovery/business continuity planning.

MySQL Software Development and Database Administration Services
Progent's MySQL database consultants can provide a selection of budget-friendly online support services to assist organizations to maximize the business value of their MySQL environment. Support services provided by Progent for MySQL environments cover database administration support, software development, and database migration assistance.

Best Practices Applied by Expert Engineers
Many businesses located far from areas with plentiful network engineers utilize poorly trained or inexperienced local resources for critical computer network support services. This can result in a system that is undependable or unproductive. Progentís team of Microsoft and Cisco qualified consultants average over a decade of real-world industry background, in the trenches of IT support, performing a wide range of technical tasks for a diverse mix of customers. Consequently, with Progent you get not only expert technical knowledge, but a consultant who understands computer industry leading practices in applying those skills to solve real-world business system issues successfully and in a consistent fashion.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and install a Wi-Fi wireless LAN customized for your environment, providing you a WLAN that has the coverage, performance, capacity, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed on-premises service. Progentís on-premises survey includes onsite walkthroughs, RF and data protection assessment of your existing WLAN, evaluation of your buildingís floor plans, testing for radio frequency contention, RF propagation modeling, identification of optimum placement for customer-requested Wireless Access Points such as Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document describing a new wireless network.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally branded CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

Online Training Classes for Desktop Applications
Progent provides online instruction for an array of client programs and environments including Excel, Word, Publisher, Project, Adobe Acrobat, Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8. Live online training provides the benefits of traditional classroom seminars, such as instant interaction between students and teachers, but avoids the expenses of travel and the hassle of attempting to synchronize the availability of many students.

Amazon AWS Migration Consulting
Progent's Amazon Web Services (AWS) integration consultants can provide affordable remote consulting to assist companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, pilot testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-centric or hybrid ecosystems that seamlessly integrate Amazon AWS resources. Progent offers as-needed expertise or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS cloud.

Project Server Integration and Training
Progent's Microsoft Project Server and Project Online consultants can provide comprehensive remote and onsite support for Project Server as well as for all Microsoft platforms that integrate in conjunction with Project Server. Services offered by Progent include Project Professional integration, SharePoint 2013 design and configuration, SQL Server 2016 integration, SQL Server 2014 support, Microsoft Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 troubleshooting,Excel and Microsoft Office 365 Excel application support, and Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE engineers to assist you to optimize your environment to accommodate local, branch, home-based, and mobile workers so they can use Microsoft Project Server to collaborate securely and productively. Progent's certified security experts can assist your IT team to adopt and police security policies that safeguard important project data without interfering with the productive sharing of legitimate data.

Immediate Assistance for Urgent Problems
With Progentís urgent remote network troubleshooting services, you can receive immediate help for problems that are causing lost productivity. Online support eliminates the long delay and increased cost associated with on-site network support. For day-to-day administration work, Progentís remote support consultants can finish most jobs within minutes of receiving a request, rather than requiring your company to live with a problem for hours for on-premises support to show up.

After-hours Online Technical Support
Progent's low-priced extended hours online support program offers clients 24x7 availability of remote support from Progent's TRC. Support services available outside standard business hours include fixing issues with Microsoft-based servers, MS Windows desktop troubleshooting, help with Microsoft Office programs, network and system backup and restore, and fundamental routing and switching help for Cisco networking products.

Exchange Server 2010 Upgrade Help
Progent's Microsoft Gold-certified Exchange 2010 Server consultants can help you to advantages the benefits of Microsoft Exchange Server 2010 for your organization and can assist your IT staff to plan and carry out an affordable migration to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2K that will provide quick ROI by improving your productivity, lowering the cost of hardware and service, simplifying administration, and consolidating your vital communications platforms.

64-bit Processing Upgrade Help
Progentís 64-bit upgrade support specialists can help you to enhance your application servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of moving to 64-bit computing, design a cost-effective migration process that reduces operational interruptions, and provide timely online support to assist you to install 64-bit software and application programs on your existing hardware. Progent's Microsoft certified processing consultants can assist you to integrate the 64-bit versions of Microsoft products such as Windows Server 2008, SQL Server, Microsoft Windows 7, and Excel 2010.

Desktop and Mobile Device Centralized Administration Consulting
Progent offer Microsoft System Center Configuration Manager (SCCM 2012) planning and deployment and Microsoft Intune expertise to centralize and simplify the administration of your PCs along with your Cloud-connected tablets and smartphones. Progent can help you to upgrade smoothly to SCCM 2012 from an older device and application management solution or assist you to enhance your current SCCM 2012 environment to accommodate your evolving IT needs.

Team Approach to Support and Problem Escalation
Computer technologies have grown ever more sophisticated. At the same time, typical small office computer networks integrate solution from dozens of different vendors. All this makes computer integration and maintenance increasingly challenging. It is unfeasible for even the most experienced individual to have in-depth knowledge in all facets of information technology, or broad practical experience in the enormous range of products, models, and updates that small businesses include in their IT networks. Progent utilizes a collaborative approach to network consulting and depends on application experts to bring high-level skills when needed to fix complex problems efficiently, at the lowest expense to your company.

Planning, Deployment and Support Services for System center 2012
Progent's System Center consultants have over 10 years of experience integrating, supporting and fixing the key platforms included with System Center and can assist your organization to plan, install, maintain, and repair your Microsoft System Center solution to optimize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent's consultants can assist you to migrate to the latest edition of System Center from an earlier one or from another datacenter management solution to deliver the benefits of enterprise-class provisioning, centralized management, security, plus infrastructure and application availability and performance monitoring.

SharePoint Server Support Services
Progent's Microsoft-certified Microsoft SharePoint 2010 specialists and SharePoint Server 2007 consultants can assist you to rationalize the business case for implementing the current version of Microsoft SharePoint Server, consult with you on the appropriate version of SharePoint Portal Server for your circumstances, provide setup and integration expertise, help you to set up Microsoft SQL Server as a back-end DBM, improve your network infrastructure, integrate your off-the-shelf and customized application programs to operate with SharePoint Server, develop a comprehensive security strategy that includes portal solutions, and deliver troubleshooting and Helpdesk support.

Talk to a Progent Network Consultant
To see how to access a Progent computer support expert for remote or onsite assistance in , call 1-800-993-9400 or go to Remote Network Support.














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