For small business computer networks located throughout the state of Ohio, Progent's Microsoft certified consultants can deliver phone help and remote troubleshooting to solve your computer system troubles fast and affordably. Progent has acquired world-class skills, advanced software tools, and support knowledge bases to diagnose and resolve computer network problems without the expense and time delays associated with onsite service dispatches.

If your Ohio organization is situated beyond the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer support options may be limited in skills, or not available during a crisis. This can result in a office network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progentís group of field proven network engineers average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a broad range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.

Assistance with Selecting an Internet Service Provider and an Internet Service Package
Progent offers access to the cost-effective support of remote Internet connectivity experts to help your organization to assess or update your ISP services so your Internet access solution aligns with your business requirements. Support services provided by Progent's engineers include evaluation of your current bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and overseeing a smooth move to a new carrier and/or service arrangement. Network provisioning can include enhancing current routers and switches and deploying new ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Online Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert remote technical support for Windows and Cisco-based environments Nationwide. Progent's certified engineers have the knowledge and experience to help you to analyze and resolve complex network problems quickly and affordably. The scope of technical expertise offered by Progent's team of consultants allows them to escalate even the most challenging problems to the right subject matter experts as required. Whether you require occasional phone support and online troubleshooting or ongoing availability of a Help Desk Technical Response Center, Progent's experts can provide your company with enterprise-level expertise without the cost and administrative hassle of maintaining a big internal support organization.

Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer affordable online consulting to help you to plan, configure, and fix any facet of your iPhone and Windows integration efforts and is available for quick jobs to help you get past specific technical bottlenecks or long-term engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or support a resilient, protected and efficient network infrastructure that is best suited to your computing model. Progent also offers online and onsite training to show you how to manage and use your iOS devices in a safe, team-oriented ecosystem that optimizes the business value of your information system.

Immediate Support for Urgent Issues
With Progentís emergency remote computer troubleshooting services, you can get immediate assistance for issues that are causing network disruption. Remote support does away with the long delay and increased expense required for on-site computer help. For day-to-day IT management tasks, Progentís remote support engineers can finish the majority of jobs within a few minutes of receiving a request, instead of forcing your company to live with a problem for up to a day for on-site support to show up.

ZENO Monitoring and Reporting for IP-based Assets
ZENO is Progentís monitoring and management service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of all vital IP-based devices that constitute your entire network environment. When ZENO uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impair or take down network.

BI Reporting Consulting and Development
Progentís BI reporting experts offer remote and on premises consulting to assist you with any aspect of business intelligence reporting ranging from troubleshooting or enhancing applications to planning and deploying an advanced business intelligence solution. Progent's BI consultants can assist your company to maintain your existing reporting system, help you to migrate reports and databases from a discontinued reporting platform to a current solution, and provide as-needed online training tailored to your specific requirements. Progentís management reporting and analytics consultants offer experience in all popular business analytics reporting and visualization tools such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Designer.

Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-qualified CCIE network consultants can assist your company to manage your current PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite help with ASA 5500-X firewalls with Firepower Services and can help you to design, integrate, optimize, manage and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix XenServer virtualization consultants can help you to evaluate the strategic advantages of XenServer and additional Citrix platforms, and can assist your IT organization to plan, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your current Citrix technology deployment and show you how to optimize resource utilization, performance, security and compliance, availability, and recoverability.

Cisco IOS Upgrade Support
If your network includes Cisco appliances, you could be using an old release of IOS, the operating system used in most Cisco router and current switches from Cisco. Cisco frequently offers upgrades to IOS to correct bugs, shore up security gaps, or add functionality. Unfortunately, upgrading Cisco IOS and other Cisco operating systems can be a challenge, depending on your Cisco appliance and your network environment. As an example, there could be limited internal Flash storage that might cause a new OS version to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a wide variety of services associated with upgrading Cisco IOS or any other Cisco control software such as CatOS or IOS XR. Progent can run inventories of your Cisco software, propose appropriate updates, provision Cisco devices, transfer software images, configure and test your Cisco software, tune performance, resolve issues, and train your network support staff how to take advantage of any significant new functions.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide advanced online and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize companies and campus LANs to giant data centers and public clouds. Progent can assist you to implement Cisco's continually improving switch solutions to realize the throughput, expandability, resilience, virtualization support, data protection and manageability required for your organization. For information about Progent's consulting services for Cisco's extensive family of Catalyst switches, see Cisco Catalyst switch consulting and support services. To find out about Progent's consulting and support for Cisco's Nexus family of data center switches, refer to Cisco Nexus switch support. For information about Progent's support services for Cisco Meraki switches, refer to Meraki switches consulting services.

Microsoft Exchange 2013 Upgrade Consulting
Progent can provide expert Microsoft Exchange Server 2013 migration consulting services including cost/benefit analysis, end-to-end project management, site readiness preparation, cost estimates of new software and hardware needed, setting up your Active Directory (AD) forest and domains for optimal operation with your Exchange 2013 solution, configuring DAGS that provide HA and resilience to your Exchange mailboxes, system testing at a client's site or at Progent's test lab, managing transitional coexistence of Microsoft Exchange Server 2013 and older editions of Exchange, deployment of the new Exchange environment, decommissioning the old system, and training for client's support staff and users.

Mac Support Services
Progent's consultants for Apple Mac OS X technology can provide Apple Mac users an assortment of services such as desktop support, help with Mac OS X applications, security and connectivity consulting, incorporation with Windows-based environments, and custom training. For business networks based exclusively on Apple Mac OS X or for environments utilizing a mix of Mac OS X, Linux, and Windows based servers and desktops, Progent has the background and depth to deal with the challenge of architecting, setting up and maintaining a network system that is stable, safe, fast, and supportive of your business objectives.

Get in Touch with a Progent Computer Consultant
To learn how to access a Progent network support expert for online or on-premises help in , phone 1-800-993-9400 or visit Online Computer Support.














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