Ohio Network Support Services for Small Business Computer Networks: Remote Consultation and Repair
For small business computer networks located within the state of Ohio, Progent's Microsoft and Cisco certified professionals can provide remote phone help and remote troubleshooting to solve your computer system problems fast and affordably. Progent has developed enterprise-class skills, sophisticated tools and support knowledge bases to identify and resolve computer network problems absent the cost and delays normally associated with on-site service visits.
If your Ohio small business is situated beyond the larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your local computer network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a computer network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s team of network professionals average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a large variety of technical projects for a broad range of clients. This means you obtain not only the technical know how needed for the task, but a professional with field proven methods for applying that expertise to deliver affordable network solutions.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
VPN Access Support for Leading Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Full Range of Security Consulting Services
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from compromised security, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical computer network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given only to the top class of organizations that operate closely with Microsoft, have demonstrated IT skills, and have confirmed customer references. Microsoft Gold Partners must maintain large staffs of IT professionals who have undertaken comprehensive proficiency testing. Microsoft Gold Certified Partners are given access to exclusive support and training programs from Microsoft and early exposure to new software for training and evaluation purposes.
Linux Support Services and Linux/Windows Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and applications, Progent offers full-service support outsourcing that allows you to concentrate on your area of high-value expertise.
Web Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide engineers who can you develop and deploy custom eCommerce solutions.
Expert Support for Internet Data Centers
Progent provides support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center in America. Progent’s long experience in working remotely with collocation data center environments allows us to help clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Affordable Computer Support Solutions
Many small businesses utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a deal. Still worse, a poorly designed or implemented IT infrastructure that is unstable can cost an organization many times over its’ cost in lost productivity.
Round the Clock Support for Maximum Network Uptime
For organizations with mission-critical network applications, Progent can provide remote support services on a 24x7 basis. Added to Progent's automated 24x7 network server monitoring package, this service can help ensure the highest network availability.
If your company is producing UNIX-based software on a network that includes Microsoft Windows-based servers, PCs, and office applications, Progent can provide full-service information technology outsourcing that frees you to concentrate on your area of strategic know-how while avoiding the continual distraction of maintaining your company information system. Through the use of automated server monitoring and by delivering remote and on-site assistance as your company needs it, Progent represents an affordable way for maintaining an information network that features high dependability, security, and performance. Progent's developer support offerings feature comprehensive it outsourcing, virtual infrastructure, online and on-sitesupport and repair, proactive network monitoring services, and help desk support.
Progent provides the help of Microsoft and Cisco-qualified network support professionals to offer clients economical alternatives to help businesses maximize the value of Microsoft and Cisco technology. For networks that range from remote offices to nationwide enterprises, Progent's network engineers can assist you to improve your network's e-mail architecture, protection, reliability, throughput, and network administration.
Progent offers the services of Cisco switches experts to deliver seasoned network design and troubleshooting services for information networks built on Cisco switching technology. Cisco switches offer cutting edge Quality of Service to help make sure that network traffic is identified and ranked, and that congestion is minimized. Configuration of QoS for a Cisco switch is dramatically simplified through automatic QoS, a function that finds Cisco IP phones and automatically configures the switch for the appropriate sorting and transit queuing. This streamlines traffic prioritization and network throughput without forcing your IT staff to implement a complex switch program. Through the Cisco Catalyst switches for small and midsized businesses, Cisco allows customers to realize the full benefits of adding intelligent services into their IT networks. A Cisco network switch makes it possible to deploy capabilities that make the network environment consistently available to handle real-time needs, scalable to accommodate growth, safe enough to guard sensitive data, and capable of classifying and controlling data flows. Progent’s Cisco-certified IT consultants can help you choose and install a Cisco Ethernet switch to maximize your system's throughput and availability.
Progent's fault tolerant consulting services for small business networks provides Microsoft and Cisco-qualified network experts who can show you how to implement clustered servers to build a robust network that includes key technologies and processes for mission critical applications. Progent’s fault-tolerant system experts can show you how to create non-stop IT systems by planning and integrating the expanding line of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By showing you how to create your non-stop network based on Microsoft Windows Server 2003 Cluster, Progent’s consulting professionals can help implement a network infrastructure with features such as high-availability Internet connections, system load balancing, non-stop data center design, high-availability interoffice connectivity, high-reliability multi-site systems, and fail-safe business continuation design.
As the worldwide leader in IP networking, Cisco provides the industry's most complete range of solutions for enabling Internet Service Providers to deliver protected, flexible, value-added voice, video, and data services. Progent's Cisco-certified network consultants have experience serving the distinct needs of ISPs by assisting ISPs to architect, deploy, and support fault-tolerant, scalable connectivity solutions appropriate for shared public networks.
Progent’s Microsoft-certified experts offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server offers a common spot for your employees or clients to connect to, organize, share and interact with relevant information, files, and software and to communicate with other people. It enables faster and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge available inside and outside a business network. Windows SharePoint Services join employees, customers, workgroups and projects with the data they’ve developed in a manner that makes data convenient to locate, download and apply.
Progent is a Microsoft Gold Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Gold Certified Partners represent the most successful Microsoft Business Partners who earn the highest client endorsement and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the level of Microsoft Gold Partner benefits Progent's clients by allowing Progent to offer your company better technical solutions for your IT system.
Stealth intrusion checking is a key component of any comprehensive network security plan. Progent’s security professionals can run thorough penetration tests without the awareness of your company's in-house network support staff. Stealth penetration testing uncovers whether existing security monitoring tools such as intrusion detection alerts and event history analysis are properly configured and consistently observed.
Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching solution for securing the Internet-facing applications of any organization against a broad variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can help you plan, cost-justify, pilot, install, customize and support the Standard or Enterprise edition of ISA Server 2006 on your information system.
Progent offers customers the services of consultants who have earned some of the computer industry's most prestigious credentials. Progent thinks that clients have the right to be sure that their IT service providers have accredited testing plus broad practical backgrounds so that Progent's customers can engage Progent's service with trust. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly better vendor support than is available to non-certified consultants, enabling Progent to offer customers a better level of IT service. In other cases, major certifications such as CISSP or ISSEP for network security can help enterprise clients to show compliance with regulatory demands by engaging the assistance of accredited IT experts.
Progent’s Cisco-qualified network experts offer consulting for Cisco routers that includes integration and support services plus experienced Cisco IOS software consulting. Progent's services for Cisco routers include design help for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Cisco routers for small to mid-size businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small offices and remote telecommuters to the Internet or to the company network via ISDN, DSL, Ethernet or serial connections. Cisco 1700 Router Series modular access routers are built to offer an economical, complete e-business solution for small and midsize businesses. They provide versatility and ease of management to meet complicated e-business demands, such as seamless data/voice/video/fax integration, high-speed broadband Internet access, and full-featured security solutions. Cisco 2600 Routers are a family of scalable multiservice access routers for branch offices, offering flexible local area network and wide area network options, a variety security settings, and an array of high performance processors. The Cisco 3700 Router Series is a line of scalable, multiservice connection platforms for mid-sized and large-sized offices. With over 70 available interface components, the Cisco 3700 family delivers the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Progent can supply small businesses with an IT management professional who can function as a part-time CIO. This part-time CIO can provide long-term direction to help you deploy sensible IT products to improve business operations so they align better with your corporate objectives. Your company can develop and implement a well conceived information technology strategy without incurring the cost of a full-time senior IT executive.
Progent can provide the support of CISM certified security consultants. The Certified Information Security Manager organization defines the core capabilities and international standards of performance that information security professionals are expected to learn. CISM provides executive management the assurance that those who have qualified for their CISM credential possess the experience and capability to deliver effective security management and support consulting.
Small to middle size companies can now get all the benefits of MOM and also have fast access to Progent’s Microsoft and Cisco certified network consulting experts. With Progent's economically priced IT support programs, mid-size businesses can select a basic MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager 2005 and MOM 2000 to provide small business networks world-class reliability, security and productivity.
