For office networks located throughout the state of Oklahoma, Progent's Microsoft qualified technical team members can provide remote phone support and remote troubleshooting to resolve your computer network issues fast and affordably. Progent has acquired enterprise-class expertise, software utilities, and support knowledge bases to diagnose and fix network problems without the high cost and delays normally associated with onsite technical service visits. If your Oklahoma organization is located outside of the larger urban areas such as Oklahoma City, Tulsa, Norman, or Lawton, your local computer network support options may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s team of seasoned network consultants average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a broad range of clients. This means you obtain not just the technical skills needed for the job, but a professional with field proven methods for applying those skills to deliver cost effective network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All support time is documented in detail and invoiced to the actual minutes utilized.
Fast Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All Progent consultants have over ten years of experience supporting the Microsoft family of technologies.
Application Support Services
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and comprehensive IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Advanced Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to solve most computer network problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical personnel, and extensive on-going education.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and debugging a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for rapidly developing multi-vendor solutions.
Linux Support and Linux/Windows Integration
If your company network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux applications on a network that includes Windows-based servers, workstations and applications, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Mac Support
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For small business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network system that is reliable, secure, fast and aligned with your business needs.
Expert Network Services for Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy experience in working remotely with collocation data center environments allows us to help clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in Northern California, and is fully supported remotely.
Virus and Spam Protection via Managed Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your company mail server free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policy.
