Mac OS X, Linux, Solaris Consulting Mac OS X Consulting Help: Fast Phone Support for Mac OS X
Progent provides national online technical support and troubleshooting services for companies that run Apple Mac networks or whose IT systems include a combination of Apple Mac OS X and Microsoft products. Online IT help offers maximum leverage for your IT dollar by preserving user efficiency and shortening the time billed for computer repair services. Advanced online access tools and skilled technicians and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and money by traveling to your site. In most of cases your IT issues can be dealt with over the phone or via a mix of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP certified security professionals to help with the most difficult system issues.
Progent charges for online support per minute. Consequently, you are charged only for support received. Progent asks for no initialization charge. Many online service firms impose substantial minimum fees or bill for each fifteen minutes or longer. Progent's fine granularity and simple pricing policy avoid large bills for speedy fixes.
Apple Mac, Cisco CCIE, Windows, and System Security Expertise
Progent's remote support professionals have expertise in a broad array of disciplines. This breadth of capability makes it possible to handle almost any crisis likely to take place in a small business network. Certificates earned by Progent engineers in Mac OS X platforms include Apple Certified System Administrator (ACSA), Apple Certified Help Desk Specialist (ACHDS), Apple Certified Technical Coordinator (ACTC), and Apple Certified Desktop Technician (ACDT). Cisco Systems credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
Apple Mac OS X Support Services
Progent's Apple Mac OS X online support services cover a wide array of computer technology including system infrastructure, messaging solutions, system and operational security, Apple Mac and Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older systems to Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Qualified Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and indicates a person's networking skills at the expert level. CCIEs can handle even the most difficult problems associated with network design, integration, management, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in identifying problems with Cisco IOS Software network management tools and developing workarounds or obtaining software updates to resolve problems. CCIEs are an exceptional value because their depth of experience allows them to resolve the most complex problems quickly. In common cases, less qualified consultants can struggle with the same problems for hours or even days.
Progent is among the few service firms that makes CCIEs available to assist small and mid-size companies. Progent can provide fast access to a CCIE by telephone so that you can get timely support for urgent network issues that are hurting worker productivity but are beyond the experience of your local network maintenance resources. Progent's CCIE engineers can connect to your environment via sophisticated remote troubleshooting tools in order to provide quick and affordable diagnosis and remediation of critical system problems. To find out how to get in touch with a Progent CCIE for immediate help with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected high-speed and integrated services (IS) routers, wireless access points, wired and wireless Voice systems, Catalyst Series switches, as well as security and Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-qualified professionals offer computer repair and IT help for all Microsoft server and application technology. As a Microsoft Gold Partner, Progent can provide your company the expertise of support engineers who can show you how to plan, deploy, troubleshoot and administer the entire family of Microsoft Servers such as Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, SharePoint Services, Microsoft Virtual Server 2005, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISM and ISSAP Qualified System Security Professionals
Progent can provide accredited CISM and ISSAP security consultants to deliver a variety of security solutions to strengthen the defenses of your Mac OS X network against assaults or assist your business to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile access; securing your messaging system against viruses, spam, and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent's Remote Technical Support Tools
Progent has refined an extensive set of tools and technologies that enable the Remote Support Team to deliver the highest quality of remote help. Progent offers secure Virtual Private Network access support for gateways from a variety of sources such as Microsoft, Cisco Systems, Watchguard and Checkpoint. Safe VPN remote connectivity permits the consultants of Progent's online support team to link to your system remotely without violating network security. Progent's advanced service reporting system includes thorough records for all delivered support. Each authorized Progent staff consultant has full access to all the specifics of services delivered by any staff engineer to every client. This database of issues and resolutions, plus false alarms and miscues, is structured as a readily searchable proprietary database that enables Progent's support professionals to share their knowledge company-wide to ensure that the overall efficiency of Progent's technical support expands daily.
In addition, Progent offers country-wide remote monitoring services powered by MS Operations Manager, adapted by Progent for your business so your computer maintenance is proactive rather than reactive. By detecting potential problems before they result in network outages, remote monitoring can minimize stressful and costly service breakdowns.
Help Desk Call Center Support
Progent offers several essential programs for Help Desk support including Microsoft and Apple Mac Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a seamless extension of your current Call Center resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of trained Microsoft and Apple Mac OS X experts gives your customers convenient access to a dependable technical group with extensive background delivering phone support and remote access repair for networks based on Microsoft, Apple Mac OS X and Cisco technology. Progent's focus is on giving the Help Desk a respected image as a key contributor to company performance, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Apple Mac OS X networking, go to Progent's emergency remote support, phone 1-800-993-9400, or send email to apple-help@progent.com.
Progent provides national online technical support and troubleshooting services for companies that run Apple Mac networks or whose IT systems include a combination of Apple Mac OS X and Microsoft products. Online IT help offers maximum leverage for your IT dollar by preserving user efficiency and shortening the time billed for computer repair services. Advanced online access tools and skilled technicians and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and money by traveling to your site. In most of cases your IT issues can be dealt with over the phone or via a mix of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP certified security professionals to help with the most difficult system issues.
