Apple Mac OS X Consulting Help: Urgent Phone Consulting for Mac OS X
Progent offers national urgent phone support and troubleshooting services for companies who run Mac OS X networks or whose IT systems have a combination of Apple Mac and Microsoft Windows technology. Remote IT help offers optimum leverage for your information technology dollar by protecting user productivity and limiting the time billed for computer repair services. Sophisticated online access tools and skilled service specialists and consultants combine to enable Progent to handle the majority of IT problems quickly without needlessly expending time and money by traveling to your site. In most situations your IT issues can be remediated over the phone or through a combination of phone support and online connectivity. Progent can make available Cisco CCIE network engineers and CISM and CISSP qualified security specialists to assist you with the most challenging network problems.
Progent charges for remote help by the minute. This means you pay just for services delivered. Progent asks for no initialization charge. Many online service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing policy eliminate big tabs for speedy solutions.
Apple Mac OS X, Cisco, Microsoft Windows, and Security Support
Progent's remote support engineers have certified skills in a broad range of disciplines. This scope of capability makes it possible to handle almost any emergency likely to occur in a small business information system. Accreditations held by Progent consultants in Apple Mac OS X platforms include Apple Certified System Administrator (ACSA), Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), and Apple Certified Desktop Technician (ACDT). Cisco Systems certifications earned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
Support services available from Progent's network engineers include:
Mac OS X Support Services
Progent's Apple Mac OS X online consulting services address a broad array of information technology including system infrastructure, messaging solutions, system and process security, Apple Mac OS X and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Qualified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and indicates that an individual's technical skill ranks at the master level. CCIEs can resolve even the most complex problems associated with network design, integration, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and, if necessary, coming up with alternate approaches or obtaining software patches to fix problems. CCIEs represent an exceptional value since their depth of experience allows them to solve the most intractable problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with the same tasks that CCIEs can fix in a few minutes.
Progent is one of the few service organizations that makes CCIEs available to help small and mid-size businesses. Progent offers quick access to a CCIE by phone so that you can receive immediate support for urgent network problems that are hurting worker productivity but are outside the experience of your local network support providers. Progent's CCIE engineers can tie into your network by means of state-of-the-art on-line support technology in order to provide fast and economical analysis and repair of critical system problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, secure broadband and IS routers, wireless access points, VoIP phones and systems, Catalyst Series switches, as well as security and VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-qualified professionals offer computer troubleshooting and IT support for the complete line of Microsoft server and office productivity technology. Being a Microsoft Gold Partner, Progent can provide your company the expertise of consulting professionals who can show you how to plan, deploy, maintain and administer the entire family of Microsoft Servers such as Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2008 (SBS 2008), Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft SharePoint Services, Microsoft Virtual Server 2005, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISM and ISSAP Certified System Security Experts
Progent can give you access to qualified CISM and CISSP security engineers to offer a range of security solutions that can enhance the defenses of your Apple Mac environment against assaults or help your business to recuperate rapidly from a breach. Security services available from Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Service Tools
Progent has refined an advanced set of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent provides protected VPN connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access allows the engineers of Progent's Technical Response Center to link to your system without violating network security. Progent's advanced customer support management system keeps thorough histories for all provided service. Each authorized Progent team engineer has full access to all the specifics of services delivered by any team engineer to every client. This database of issues and resolutions, plus false alarms and mistakes, is organized as an easily searchable proprietary knowledge base that allows Progent's technical professionals to share their experiences company-wide to make sure that the general efficiency of Progent's support expands continuously.
Also, Progent offers country-wide online monitoring support powered by MS Operations Manager, adapted by Progent for your environment so that your network support is proactive and automated. By anticipating emerging problems before they result in downtime, automated monitoring can avoid stressful and expensive service crises.
Help Desk Call Center Outsourcing
Progent offers three basic types of Help Desk services including Microsoft and Mac OS X Call Center Outsourcing Services, Virtual Help Desk Services (a transparent extension of your current Helpdesk resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of trained Microsoft and Mac OS X experts offers your customers convenient contact with a reliable support group with years of experience delivering phone support and online repair for networks based on Microsoft, Apple Mac OS X and Cisco technology. Progent's concentration is on giving the Call Center a respected image as a solid contributor to business productivity, and Progent's goal is to resolve rather than merely report problems.
How to Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based help with Apple Mac OS X technology, visit Progent's urgent online support, phone 1-800-993-9400, or send email to apple-help@progent.com.
Progent offers national urgent phone support and troubleshooting services for companies who run Mac OS X networks or whose IT systems have a combination of Apple Mac and Microsoft Windows technology. Remote IT help offers optimum leverage for your information technology dollar by protecting user productivity and limiting the time billed for computer repair services. Sophisticated online access tools and skilled service specialists and consultants combine to enable Progent to handle the majority of IT problems quickly without needlessly expending time and money by traveling to your site. In most situations your IT issues can be remediated over the phone or through a combination of phone support and online connectivity. Progent can make available Cisco CCIE network engineers and CISM and CISSP qualified security specialists to assist you with the most challenging network problems.
