Fast Online Help for LinuxProgent offers national urgent technical support and consulting services for companies that operate Linux-based environments or whose information systems include a combination of Linux/Linux platforms and Microsoft technology. Online technical support provides maximum leverage for your information technology dollar by preserving client productivity and shortening the time billed for computer repair services. Advanced online access utilities and skilled service specialists and consultants allow Progent to handle the majority of network issues rapidly without needlessly expending time and dollars by traveling to your site. In the vast majority of situations your network problems can be remediated by telephone or via a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE network experts and CISA qualified security specialists to assist you with the most challenging network issues.

Progent bills for telephone-based service on a per-minute basis. This means you pay just for support received. Progent asks for no initialization surcharge. Many online service companies demand large minimum fees or bill for each quarter hour or longer. Progent's fine granularity and straightforward billing policy eliminate big invoices for quick solutions.

Linux, Cisco Infrastructure, MS Windows, and Network Security Support
Progent's remote support professionals have expertise in a broad array of disciplines. This breadth of capability allows Progent's consultants to manage virtually any crisis likely to occur in a small company network. Certificates held by Progent consultants in Linux-family technologies include Red Hat RHCE and Red Hat RHCT. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to clients with multi-OS environments, Progent also offers the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

  • Linux Expertise
    Progent's Linux phone-based consulting services address a broad array of computer technology such as system architecture, messaging solutions, network and operational security, Linux and Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy systems to MS Windows or Linux solutions. Progent's team-based approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's Linux consultants can provide urgent phone-based assistance troubleshooting anomalies within networks powered by leading variants of Linux including RedHat, SUSE, Debian-GNU, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo.

  • Qualified Cisco Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and indicates a person's networking knowledge at the master level. CCIEs can handle the most complex issues surrounding network planning, deployment, administration, security, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or installing software patches to resolve problems. CCIEs represent an excellent value because their deep experience enables them to solve the most intractable problems rapidly. In common instances, less seasoned consultants can struggle with identical problems for many hours or even days.

    Progent is one of the few support firms that makes CCIEs available to assist small and mid-size companies. Progent offers fast contact with a CCIE by phone so that you can get timely support for complex network problems that are impacting worker productivity but are beyond the experience of your local IT support providers. Progent's CCIE support experts can connect to your environment by means of state-of-the-art on-line troubleshooting tools in order to provide quick and affordable diagnosis and repair of critical system problems. To learn how to talk to a Progent CCIE for immediate assistance with your network, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading catalog of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus protection and VPN technology.

  • Certified Windows Support
    Progent's Microsoft-qualified online support professionals offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your business the expertise of consulting professionals who can assist you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 upgrade support, Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server application development, Skype for Business migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Certified Network Security Professionals
    Progent can provide certified CISM and ISSAP security engineers to deliver a range of security solutions to strengthen the protection of your Linux network against internal or external threats or assist your business to recuperate quickly from a penetration. Security solutions available from Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; safeguarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent's Online Service Tools
Progent has refined an extensive array of tools and technologies that enable the Remote Support Team to deliver world-class online help. Progent offers protected Virtual Private Network connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote access allows the consultants of Progent's online support team to link to your network without compromising system security. Progent's advanced customer support management application keeps thorough histories for all provided support. Each certified Progent staff consultant has full access to all the specifics of services provided by any staff member to each client. This database of problems and resolutions, as well as false alarms and mistakes, is structured as a readily searchable internal database that enables Progent's technical professionals to communicate their knowledge company-wide to make sure that the overall quality of Progent's support expands daily.

Also, Progent can provide country-wide remote monitoring services powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your business so that your network support is proactive rather than reactive. By detecting emerging issues before they cause network outages, system monitoring can minimize stressful and costly service crises.

Call Center Support
Progent provides three essential types of Help Desk support : Microsoft and Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a transparent supplement to your current Call Center team), and Call Center Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of authorized Microsoft and Linux experts gives your clients easy contact with a reliable support group with years of background providing phone help and remote access repair for IT systems powered by Microsoft, Linux and Cisco technology. Progent's concentration is on giving the Call Center a respected image as a key contributor to business productivity, and Progent's goal is to fix rather than simply report problems.

How to Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Linux products, visit Progent's nationwide phone-based help, call 1-800-993-9400, or see Contact Progent.

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