Immediate Phone Support for LinuxProgent provides national urgent technical support and troubleshooting services for businesses that run Linux-powered environments or whose IT systems feature a mix of Linux/Linux platforms and Microsoft technology. Online IT help offers optimum leverage for your information technology dollar by preserving user efficiency and limiting the time billed for computer analysis and repair. Sophisticated online support utilities and skilled service specialists and engineers combine to enable Progent to solve the majority of IT issues rapidly without wasting time and dollars by traveling to your site. In most of cases your network issues can be dealt with by telephone or through a combination of phone support and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISA and CISM certified security specialists to help with the most challenging network problems.

Progent bills for remote service per minute. As a result, you pay exclusively for services received. Progent asks for no startup surcharge. Many online support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and simple pricing model eliminate big tabs for quick repairs.

Linux, Cisco, MS Windows, and Network Security Expertise
Progent's online support engineers have certified skills in a wide range of disciplines. This breadth of capability makes it possible to handle virtually any crisis likely to take place in a small company information system. Certificates held by Progent engineers in Linux-family technologies include Red Hat RHCE and Red Hat Certified Technician (RHCT). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.

To provide assistance to clients with multi-OS environments, Progent also provides access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited cybersecurity resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and CISSP-ISSAP security architecture consultants.

  • Linux Expertise
    Progent's Linux remote support services address a wide array of information technology including system infrastructure, email solutions, network and operational security, Linux and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's Linux support engineers can provide emergency phone-based assistance analyzing anomalies affecting networks based on leading derivatives of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo Linux.

  • Certified Cisco Engineers
    The CCIE certification is the premier recognition for network engineers, and certifies an individual's technical skills at the master level. CCIEs can resolve even the most complex problems associated with network planning, integration, administration, security, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in identifying problems with IOS Software network management utilities and coming up with workarounds or obtaining software updates to correct problems. CCIEs are an excellent value since their depth of experience allows them to solve the most complex problems quickly. In many instances, less seasoned engineers can wrestle with the same problems for many hours or days.

    Progent is one of the few support firms that makes CCIEs available to assist small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can get immediate help for complex network problems that are hurting business efficiency but are outside the scope of your ordinary IT support providers. Progent's CCIE support experts can tie into your environment via state-of-the-art remote troubleshooting technology in order to provide quick and affordable diagnosis and repair of urgent network problems. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as security and Virtual Private Network solutions.

  • Certified Microsoft Windows Expertise
    Progent's Microsoft-certified online service professionals can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Qualified System Security Consultants
    Progent can give you access to certified CISM and ISSAP security engineers to offer a range of system protection solutions to enhance the protection of your Linux network against assaults or assist you to recover rapidly from a breach. Security services offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Technical Support Technologies
Progent has refined an extensive set of utilities and technologies that allow the Remote Support Team to deliver world-class remote help. Progent offers secure Virtual Private Network access support for gateways from multiple sources such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access allows the consultants of Progent's Technical Response Center to link to your system remotely without compromising system security. Progent's sophisticated customer support reporting system keeps thorough records for all delivered service. Each certified Progent staff consultant has complete availability of to all the specifics of services delivered by any team member to each client. This history of issues and resolutions, plus false alarms and miscues, is structured as a readily retrievable internal database that enables Progent's support experts to share their knowledge company-wide to ensure that the general efficiency of Progent's support expands continuously.

In addition, Progent can provide nationwide remote monitoring services based on System Center Operations Manager, adapted by Progent for your business so that your computer maintenance is proactive and automated. By detecting emerging problems before they cause downtime, remote monitoring can avoid disruptive and expensive service crises.

Help Desk Call Center Support
Progent provides several essential types of Help Desk support including Microsoft and Linux Helpdesk Outsourcing Services, Virtual Help Desk Services (a transparent extension of your existing Call Center resources), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk staff of trained Microsoft and Linux professionals gives your clients instant contact with a reliable support resource with years of background delivering telephone-based help and online troubleshooting for networks based on Microsoft, Linux and Cisco technology. Progent's concentration is on earning the Help Desk a respected image as a solid contributor to business performance, and Progent's aim is to resolve and not simply record problems.

How to Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with Linux products, visit Progent's urgent online support, telephone 1-800-993-9400, or go to Contact Progent.

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