Fast Online Consulting for LinuxProgent offers national urgent phone support and troubleshooting services for businesses who operate Linux-powered networks or whose IT systems feature a mix of Linux/Linux platforms and Microsoft technology. Online network consulting offers maximum return for your information technology budget by extending client efficiency and shortening the hours charged for computer repair services. Sophisticated remote access tools and experienced service specialists and engineers allow Progent to handle the majority of network issues quickly without needlessly expending time and money by traveling to your site. In most of cases your IT problems can be dealt with over the phone or via a combination of phone help and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP qualified security specialists to assist you with the toughest network issues.

Progent charges for remote support by the minute. As a result, you owe just for services received. Progent requires no startup charge. Many online service organizations demand large minimum payments or bill for every quarter hour or longer. Progent's small granularity and simple pricing model eliminate big bills for quick repairs.

Linux, Cisco CCIE, MS Windows, and Network Security Expertise
Progent's online consulting engineers have expertise in a broad range of disciplines. This breadth of capability makes it possible to handle almost any emergency likely to occur in a small business network. Certificates held by Progent engineers in Linux-family technologies include Red Hat RHCE and Red Hat Certified Technician (RHCT). Cisco credentials earned by Progent support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-platform networks, Progent also offers the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

  • Linux Expertise
    Progent's Linux remote support services cover a wide spectrum of information technology including system infrastructure, email systems, network and process security, Linux and Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's Linux consultants can offer emergency remote assistance analyzing anomalies affecting networks powered by popular derivatives of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo Linux.

  • Qualified Cisco Infrastructure Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network engineers, and certifies an individual's networking skills at the master level. CCIEs can handle the most difficult problems surrounding network design, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in identifying anomalies with Cisco IOS Software network management utilities and developing alternate approaches or installing software patches to correct problems. CCIEs are an exceptional value because their depth of expertise enables them to resolve the most intractable problems rapidly. In many cases, less qualified consultants can struggle with the same problems for hours or even days.

    Progent is one of the few consulting providers that makes CCIEs available to assist small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can get timely help for urgent network issues that are hurting worker efficiency but are beyond the experience of your local network support providers. Progent's CCIE engineers can connect to your network via secure remote support technology in order to provide fast and economical diagnosis and repair of urgent system problems. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as security and VPN technology.

  • Authorized Windows Support
    Progent's Microsoft-qualified remote service professionals can provide network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2013 design, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Experts
    Progent can provide qualified CISM and ISSAP security consultants to deliver a variety of system protection solutions that can strengthen the defenses of your Linux environment against attacks or assist you to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
Progent's Online Technical Support Technologies
Progent has fine tuned an advanced array of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of online help. Progent offers secure VPN access support for VPN gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote connectivity allows the engineers of Progent's Technical Response Center to link to your network without violating network security. Progent's advanced customer support management application includes thorough records for all provided support. Each certified Progent staff engineer has complete availability of to all the details of services provided by any team engineer to every client. This archive of issues and fixes, plus false alarms and mistakes, is organized as a readily retrievable internal database that enables Progent's technical professionals to communicate their knowledge with the whole team to ensure that the overall efficiency of Progent's technical support improves daily.

In addition, Progent offers country-wide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating possible issues before they cause network outages, remote monitoring can minimize stressful and expensive network breakdowns.

Help Desk Outsourcing
Progent offers several basic programs for Helpdesk services including Microsoft and Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (a transparent extension of your current Help Desk resources), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of trained Microsoft and Linux professionals gives your clients instant contact with a dependable technical resource with years of background delivering phone help and remote access troubleshooting for networks based on Microsoft, Linux and Cisco technology. Progent's concentration is on earning the Help Desk a respected reputation as a key contributor to business productivity, and Progent's goal is to resolve rather than simply report problems.

How to Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with Linux networking, visit Progent's nationwide remote help, telephone 1-800-993-9400, or go to Contact Progent.

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