Progent provides nationwide online help and troubleshooting services for businesses who run Linux-powered networks or whose information systems feature a mix of Linux/Linux platforms and Microsoft products. Online technical support offers optimum return for your IT dollar by extending client efficiency and shortening the hours charged for computer analysis and repair. Sophisticated online access tools and experienced service specialists and engineers combine to enable Progent to solve the majority of network issues quickly without wasting time and dollars by making trips to your site. In the vast majority of cases your IT problems can be dealt with by telephone or via a combination of phone support and remote access. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to help with the toughest network problems.

Progent charges for online help by the minute. Consequently, you pay only for services delivered. Progent requires no service activation charge. Many remote service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity and straightforward pricing model eliminate big bills for fast repairs.

Linux, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's remote consulting professionals have expertise in a broad array of technologies. This scope of capability makes it possible to handle virtually any crisis likely to occur in a small company information system. Certificates held by Progent engineers in Linux-family technologies include Red Hat Certified Engineer (RHCE) and Red Hat Certified Technician. Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To support customers with mixed-OS networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

• Linux Support Services
  Progent's Linux online support services cover a wide spectrum of computer technology including network infrastructure, email systems, network and process security, Linux and Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from older applications to Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.

  Progent's Linux support engineers can provide urgent remote assistance resolving problems affecting networks based on leading derivatives of Linux such as RedHat, SUSE Linux, Debian-GNU and Slackware.

• Certified Cisco CCIE Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and certifies an individual's technical knowledge at the expert level. CCIEs can resolve even the most difficult issues associated with network design, deployment, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in identifying problems with IOS Software network management utilities and coming up with alternate approaches or obtaining software updates to correct problems. CCIEs represent an exceptional value because their depth of experience allows them to resolve the most complex problems quickly. In common instances, less seasoned consultants can struggle with identical tasks for hours or even days.

  Progent is one of the few consulting providers that makes CCIEs accessible to assist small and mid-size businesses. Progent offers fast contact with a CCIE by phone so that you can get timely help for complex network issues that are impacting business efficiency but are beyond the experience of your ordinary IT support providers. Progent's CCIE consultants can connect to your network using state-of-the-art remote support tools in order to provide fast and affordable diagnosis and repair of critical network trouble. To learn how to contact a Progent CCIE for timely assistance with your network, go to Progent's Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst Series switches, plus security and Virtual Private Network products.

• Authorized Windows Experts
  Progent's Microsoft-certified experts can provide network troubleshooting and IT support for the complete line of Microsoft server and office productivity products. Authorized as a Microsoft Gold Certified Partner, Progent can provide your company the expertise of consulting professionals who can assist to design, integrate, maintain and administer the entire suite of Microsoft Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, SharePoint Server, Microsoft SharePoint Services, Virtual Server, Project Server, and Operations Manager 2007 and MOM 2005.

• CISM and ISSAP Qualified System Security Professionals
  Progent can give you access to accredited CISM and CISSP security engineers to deliver a variety of system protection services to enhance the protection of your Linux network against internal or external threats or assist you to recover rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email system from spam and DHA attacks; and offering 24x7 proactive monitoring.

Progent's Online Support Tools
Progent has refined an advanced array of tools and mechanisms that allow the Technical Response Center to deliver world-class remote help. Progent offers secure Virtual Private Network access support for gateways from a variety of vendors such as Microsoft, Cisco Systems, Watchguard and Checkpoint. Secure VPN online access allows the engineers of Progent's Technical Response Center to connect to your network without violating network security. Progent's highly evolved customer support management system keeps thorough histories for all provided service. Each authorized Progent team engineer has complete access to all the details of services delivered by any team engineer to each client. This database of problems and resolutions, as well as false alarms and mistakes, is organized as a readily retrievable internal database that allows Progent's technical experts to communicate their knowledge company-wide to ensure that the general quality of Progent's support expands daily.

In addition, Progent offers nationwide remote monitoring support based on Microsoft Operations Manager, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating potential issues before they result in network outages, system monitoring can avoid stressful and costly network breakdowns.

Help Desk Outsourcing
Progent offers three essential programs for Help Desk support : Microsoft and Linux Call Center Outsourcing Services, Virtual Help Desk Services (which are a seamless extension of your existing Helpdesk staff), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of authorized Microsoft and Linux experts gives your customers convenient contact with a dependable technical group with extensive experience delivering phone help and online repair for IT systems powered by Microsoft and Linux technology. Progent's concentration is on giving the Help Desk a respected image as a key contributor to business productivity, and Progent's goal is to fix rather than merely record problems.

How to Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Linux networking, go to Progent's nationwide online support, phone 1-800-993-9400, or email linux-help@progent.com.