Urgent Remote Technical Support for LinuxProgent provides nationwide urgent technical support and troubleshooting services for businesses that operate Linux-powered networks or whose IT systems feature a combination of Linux/Linux platforms and Microsoft Windows products. Remote technical support provides maximum return for your information technology budget by protecting user efficiency and limiting the hours billed for network repair services. Advanced online access technology and skilled service specialists and consultants combine to enable Progent to handle most network problems rapidly without wasting time and money by traveling to your location. In most of situations your network problems can be remediated over the phone or via a combination of telephone support and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA and CISM qualified security specialists to help you with the toughest network issues.

Progent charges for telephone-based help by the minute. Because of this, you are charged just for support received. Progent requires no startup fee. Many remote service companies impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy avoid big invoices for speedy repairs.

Linux, Cisco CCIE, MS Windows, and Network Security Expertise
Progent's online consulting professionals have expertise in a wide range of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to take place in a small business network. Certifications earned by Progent consultants in Linux-family technologies include Red Hat RHCE and Red Hat RHCT. Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To support clients with mixed-OS environments, Progent also provides the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • Linux Support Services
    Progent's Linux phone-based consulting services cover a broad spectrum of computer technology such as system architecture, email solutions, network and operational security, Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's Linux consultants can offer urgent remote help resolving anomalies affecting systems powered by leading derivatives of Linux such as RedHat Linux, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Certified Cisco Consultants
    The CCIE credential is the top recognition for network consultants, and certifies an individual's networking skills at the expert level. CCIEs can resolve even the most challenging issues associated with network design, integration, management, protection, and repair. CCIEs operate closely with Cisco's internal support staff in identifying problems with IOS Software network management tools and coming up with alternate approaches or obtaining software updates to fix problems. CCIEs represent an excellent value because their deep expertise allows them to resolve the most complex problems rapidly. In common instances, less seasoned consultants can struggle with identical problems for hours or even days.

    Progent is among the few consulting organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers quick contact with a CCIE by telephone so that you can get immediate support for urgent network problems that are impacting worker efficiency but are outside the scope of your ordinary IT support personnel. Progent's CCIE consultants can tie into your network via state-of-the-art on-line support tools in order to provide fast and economical diagnosis and repair of critical network trouble. To learn how to contact a Progent CCIE for timely help with your IT infrastructure, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus protection and VPN products.

  • Authorized MS Windows Support
    Progent's Microsoft-qualified remote support engineers offer computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of support engineers who can help you with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server development, Microsoft Skype for Business planning and deployment support, Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Consultants
    Progent can provide accredited CISM and CISSP security engineers to offer a range of security solutions that can enhance the protection of your Linux environment against assaults or assist you to recover quickly from a penetration. Security services offered by Progent include: in depth security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; safeguarding your email system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Remote Service Technologies
Progent has fine tuned an extensive array of utilities and technologies that allow the Technical Response Center to deliver the highest quality of online help. Progent provides secure Virtual Private Network connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access permits the engineers of Progent's online support team to connect to your system without violating network security. Progent's advanced service reporting system keeps comprehensive records for all provided support. Each authorized Progent team engineer has full access to all the details of services delivered by any staff member to every customer. This history of issues and fixes, as well as false alarms and miscues, is structured as a readily retrievable internal knowledge base that enables Progent's support professionals to communicate their experiences company-wide to make sure that the general efficiency of Progent's technical support expands daily.

Also, Progent offers nationwide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so that your network support is proactive and automated. By anticipating possible problems before they cause downtime, system monitoring can minimize stressful and costly service breakdowns.

Help Desk Support and Outsourcing
Progent provides three essential types of Helpdesk support including Microsoft and Linux Help Desk Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your current Call Center team), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of authorized Microsoft and Linux experts offers your customers easy contact with a dependable support group with extensive experience providing telephone-based support and online troubleshooting for networks based on Microsoft, Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a solid contributor to company productivity, and Progent's target is to resolve rather than simply record problems.

How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Linux networking, visit Progent's emergency remote help, phone 1-800-993-9400, or refer to Contact Progent.

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