Urgent Phone Technical Support for LinuxProgent provides national remote technical support and consulting services for businesses who operate Linux-powered environments or whose information systems include a combination of Linux/Linux platforms and Microsoft products. Remote IT help provides optimum leverage for your IT budget by preserving user productivity and shortening the time billed for network analysis and repair. Advanced online access utilities and skilled technicians and consultants allow Progent to solve most network issues quickly without needlessly expending time and money by making trips to your location. In most of situations your IT issues can be remediated over the phone or via a combination of phone support and remote network analysis. Progent can make available Cisco CCIE network engineers and CISSP and ISSAP certified security specialists to help with the most difficult system problems.

Progent charges for online help by the minute. Because of this, you are billed just for support delivered. Progent asks for no initialization surcharge. Many online service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity and straightforward billing policy eliminate big bills for quick repairs.

Linux, Cisco Infrastructure, Microsoft Windows, and System Security Experts
Progent's online consulting engineers have certified skills in a wide array of technologies. This scope of capability allows Progent's consultants to handle virtually any crisis likely to take place in a small business information system. Certificates held by Progent consultants in Linux-family platforms include Red Hat Certified Engineer (RHCE) and Red Hat Certified Technician (RHCT). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To provide assistance to customers with multi-platform networks, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM consultants, CISSP specialists, and ISSAP engineers.

  • Linux Expertise
    Progent's Linux remote support services cover a broad spectrum of information technology including network infrastructure, messaging solutions, network and process security, Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and migration from older applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's Linux consultants can provide emergency remote assistance diagnosing problems within networks powered by leading variants of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo.

  • Certified Cisco CCIE Consultants
    The CCIE credential is the premier recognition for networking consultants, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most complex problems encountered in network design, integration, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in identifying problems with Cisco IOS Software network administration tools and coming up with workarounds or obtaining software patches to fix problems. CCIEs represent an excellent value since their deep expertise allows them to resolve the most complex problems quickly. In many cases, less qualified consultants can struggle with the same problems for many hours or days.

    Progent is among the few support organizations that makes CCIEs available to help small and mid-size businesses. Progent can provide quick access to a CCIE by phone so that you can receive immediate support for complex network issues that are hurting business productivity but are beyond the scope of your ordinary IT maintenance resources. Progent's CCIE support experts can tie into your environment using secure on-line troubleshooting technology in order to perform quick and affordable diagnosis and repair of urgent system trouble. To learn how to talk to a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    Progent's Microsoft-certified online support experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting professionals who can help your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Certified Network Security Specialists
    Progent can provide accredited CISM and CISSP security consultants to offer a variety of system protection solutions to strengthen the protection of your Linux environment against assaults or help your business to recover quickly from a penetration. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile access; protecting your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent's Online Service Tools
Progent has refined an advanced set of tools and technologies that enable the Technical Response Center to deliver the highest quality of online services. Progent offers protected Virtual Private Network access support for gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote connectivity permits the engineers of Progent's online support team to connect to your network without violating system security. Progent's sophisticated service management system keeps thorough histories for all delivered service. Each authorized Progent team engineer has complete access to all the specifics of support delivered by any staff member to each customer. This database of issues and fixes, as well as false alarms and mistakes, is organized as an easily retrievable internal knowledge base that enables Progent's technical experts to share their experiences with the whole team to make sure that the general effectiveness of Progent's technical support expands continuously.

In addition, Progent can provide nationwide online monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent for your business so that your computer support is proactive and automated. By anticipating potential problems before they result in network outages, system monitoring can minimize stressful and expensive service breakdowns.

Help Desk Outsourcing
Progent provides several basic types of Help Desk services : Microsoft and Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (which are a seamless extension of your existing Call Center resources), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of trained Microsoft and Linux professionals gives your clients instant access to a reliable technical group with years of experience delivering phone help and remote access troubleshooting for networks powered by Microsoft and Linux technology. Progent's concentration is on earning the Help Desk a respected image as a key contributor to company performance, and Progent's aim is to fix rather than merely report problems.

How to Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with Linux products, visit Progent's nationwide remote support, call 1-800-993-9400, or visit Contact Progent.

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