Progent offers nationwide online help and consulting services for companies who operate Linux-powered environments or whose IT systems include a mix of Linux/Linux platforms and Microsoft Windows technology. Remote network consulting offers maximum leverage for your IT dollar by protecting client productivity and shortening the time charged for network analysis and repair. Advanced online access tools and experienced service specialists and consultants combine to enable Progent to handle most IT issues quickly without wasting time and money by traveling to your site. In most of situations your IT issues can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security professionals to assist you with the most difficult system problems.
Progent bills for telephone-based support per minute. This means you are charged just for support delivered. Progent requires no startup fee. Many remote support firms demand substantial minimum payments or bill for every fifteen minutes or longer. Progent's small granularity and simple pricing policy do away with large invoices for fast repairs.
Linux, Cisco Infrastructure, Microsoft Windows, and System Security Support
Progent's online support engineers have expertise in a broad range of technologies. This breadth of capability makes it possible to handle virtually any emergency likely to occur in a small company network. Certificates earned by Progent consultants in Linux-family technologies include Red Hat RHCE and Red Hat Certified Technician. Cisco Systems certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to customers with mixed-OS environments, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional consultants.
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Linux Expertise
Progent's Linux remote consulting services address a wide array of information technology such as network infrastructure, email solutions, network and operational security, Linux and Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Progent's Linux consultants can offer emergency remote assistance diagnosing anomalies affecting systems powered by leading variants of Linux including
RedHat,
SUSE Linux,
Debian-GNU,
CentOS Linux,
Ubuntu Linux,
Mandriva,
PCLlinuxOS Linux,
fedora, and
Gentoo.
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Qualified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and indicates a person's networking knowledge at the master level. CCIEs can handle the most difficult issues encountered in network design, deployment, management, security, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in identifying anomalies with IOS Software network management tools and coming up with workarounds or obtaining software updates to resolve problems. CCIEs represent an exceptional value since their depth of experience allows them to resolve the most complex problems rapidly. In common cases, less seasoned consultants can struggle with identical tasks for many hours or even days.
Progent is one of the rare service organizations that makes CCIEs accessible to support small and medium sized businesses. Progent offers quick contact with a CCIE by phone so that you can get timely support for complex network issues that are impacting worker efficiency but are outside the scope of your ordinary network maintenance resources. Progent's CCIE engineers can tie into your environment using state-of-the-art remote troubleshooting technology in order to perform quick and economical analysis and remediation of urgent system trouble. To learn how to contact a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM, secure high-speed and integrated services (IS) routers, wireless access points, VoIP phones and systems, Catalyst family switches, as well as security and VPN products.
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Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified experts offer network repair and IT support for the complete line of Microsoft server and application technology. Authorized as a Microsoft Gold Partner, Progent can offer your business the expertise of consulting professionals who can assist to design, integrate, maintain and administer the entire family of Microsoft Servers including Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, Microsoft SharePoint Portal Server, Microsoft SharePoint Services, Microsoft Virtual Server 2005, Project Server, and Microsoft Operations Manager 2007 and 2005.
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CISM and CISSP Qualified System Security Professionals
Progent can provide qualified CISM and CISSP security engineers to offer a variety of security solutions to strengthen the defenses of your Linux environment against attacks or help your business to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile access; safeguarding your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
Progent's Online Technical Support Tools
Progent has fine tuned an extensive array of utilities and technologies that enable the Remote Support Team to deliver world-class remote help. Progent offers secure Virtual Private Network access support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access allows the engineers of Progent's Technical Response Center to link to your network without violating network security. Progent's sophisticated service reporting application keeps comprehensive histories for all delivered service. Each certified Progent team consultant has complete availability of to all the details of support delivered by any team engineer to each client. This archive of problems and fixes, plus false alarms and mistakes, is structured as a readily searchable proprietary knowledge base that enables Progent's technical experts to share their knowledge company-wide to make sure that the overall efficiency of Progent's technical support improves continuously.
In addition, Progent offers nationwide online monitoring support powered by Microsoft Operations Manager, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating emerging problems before they result in network outages, automated monitoring can avoid disruptive and expensive service breakdowns.
Call Center Support
Progent provides several basic programs for Help Desk services : Microsoft and Linux Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Helpdesk staff), and Call Center Operations Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of authorized Microsoft and Linux professionals offers your customers convenient access to a reliable support group with years of background providing telephone-based help and remote access repair for networks powered by Microsoft, Linux and Cisco technology. Progent's focus is on earning the Help Desk a positive image as a key contributor to business productivity, and Progent's aim is to resolve rather than merely report problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with Linux products, go to Progent's emergency remote support, phone 1-800-993-9400, or email linux-help@progent.com.
