Urgent Phone Consulting for Sun SolarisProgent provides national remote phone support and troubleshooting services for businesses that operate Sun Solaris networks or whose IT systems feature a combination of Solaris and Microsoft technology. Remote network consulting offers maximum leverage for your IT budget by extending client productivity and shortening the hours billed for network analysis and repair. Sophisticated remote access utilities and experienced service specialists and consultants combine to enable Progent to handle the majority of IT issues quickly without needlessly expending time and dollars by traveling to your site. In the vast majority of cases your network issues can be dealt with by telephone or via a mix of telephone support and online network analysis. Progent can make available Cisco certified CCIE network experts and CISA qualified security specialists to assist with the most challenging network problems.

Progent bills for remote support on a per-minute basis. Because of this, you owe just for support received. Progent requires no startup surcharge. Many online service companies demand large minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and simple billing policy save you from large tabs for quick fixes.

Solaris, Cisco, Windows, and System Security Experts
Progent's online consulting engineers have expertise in a broad array of disciplines. This scope of technical skills allows Progent's consultants to handle almost any emergency likely to occur in a small business information system. Certificates earned by Progent engineers in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To provide assistance to clients with multi-OS environments, Progent also provides access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Sun Solaris Expertise
Progent's Solaris online consulting services address a wide range of computer technology such as network architecture, messaging solutions, system and process security, Sun Solaris and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.

Progent's Solaris consultants can offer urgent remote help diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux variants such as RedHat Linux, SUSE, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.

Certified Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network engineers, and certifies a person's networking skills at the master level. CCIEs can resolve even the most challenging problems associated with network design, integration, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in identifying problems with IOS Software network management utilities and developing workarounds or installing software patches to fix problems. CCIEs represent an excellent value since their depth of expertise enables them to solve the most complex problems rapidly. In many cases, less qualified engineers can wrestle with the same problems for hours or days.

Progent is among the rare service providers that makes CCIEs available to assist small and mid-size companies. Progent offers fast access to a CCIE by telephone so that you can receive timely support for urgent network issues that are impacting worker productivity but are beyond the scope of your local IT maintenance personnel. Progent's CCIE consultants can tie into your network using the latest remote troubleshooting tools in order to provide fast and economical analysis and remediation of critical system trouble. To learn how to contact a Progent CCIE for immediate assistance with your network, go to Urgent Support.

Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus protection and Virtual Private Network solutions.

Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help your company with a broad variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 troubleshooting, SharePoint Server 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

CISM and ISSAP Certified Network Security Specialists
Progent can give you access to certified CISM and ISSAP security consultants to offer a variety of security solutions that can enhance the protection of your Solaris environment against internal or external threats or help you to recover quickly from a penetration. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.

Progent's Remote Support Tools
Progent has refined an extensive set of utilities and technologies that enable the Remote Support Team to deliver world-class online services. Progent offers secure Virtual Private Network access support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access permits the engineers of Progent's Technical Response Center to connect to your network without compromising system security. Progent's advanced service management system includes thorough histories for all delivered support. Each certified Progent team engineer has full availability of to all the specifics of support delivered by any team member to each customer. This database of problems and fixes, as well as false alarms and miscues, is organized as a readily retrievable internal database that allows Progent's technical experts to communicate their knowledge with the whole team to ensure that the overall effectiveness of Progent's technical support expands daily.

In addition, Progent can provide country-wide online monitoring services based on System Center Operations Manager (SCOM), customized by Progent for your environment so that your computer support is proactive rather than reactive. By detecting potential problems before they result in network outages, remote monitoring can avoid disruptive and expensive network crises.

Call Center Support
Progent offers three basic types of Helpdesk support including Microsoft and Sun Solaris Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless extension of your existing Call Center staff), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and Solaris professionals offers your customers convenient access to a dependable technical group with years of experience providing telephone-based help and online troubleshooting for IT systems powered by Microsoft, Solaris and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a solid contributor to company productivity, and Progent's goal is to resolve and not simply record problems.

How to Contact Progent's Online Support Experts
To contact Progent about emergency remote assistance with UNIX/Linux technology, visit Progent's emergency online support, call 1-800-993-9400, or go to Contact Progent.

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