Progent offers national remote help and troubleshooting services for businesses that operate Solaris networks or whose information systems include a mix of Solaris and Microsoft Windows technology. Online technical support provides maximum return for your IT budget by extending user productivity and shortening the time charged for network repair services. Sophisticated online support technology and skilled service specialists and consultants combine to enable Progent to handle the majority of IT issues quickly without needlessly expending time and dollars by traveling to your site. In most of cases your IT problems can be remediated over the phone or via a mix of telephone help and online connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to help you with the most challenging network problems.

Progent bills for telephone-based help per minute. Because of this, you are charged exclusively for support delivered. Progent asks for no service activation surcharge. Many online service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity and simple pricing model do away with big tabs for fast solutions.

Sun Solaris, Cisco Infrastructure, Microsoft Windows, and Network Security Support
Progent's online support engineers have expertise in a broad array of disciplines. This scope of capability allows Progent's consultants to handle almost any emergency likely to take place in a small company network. Certifications earned by Progent engineers in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To support clients with mixed-OS networks, Progent also offers the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional engineers.

• Sun Solaris Expertise
  Progent's Sun Solaris online consulting services cover a wide spectrum of information technology including network infrastructure, messaging systems, network and process security, Solaris and Windows coexistence, VMware products for server economization and easy management, and transitioning from legacy applications to MS Windows or Linux environments. Progent's team-based approach to solving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.

  Progent's Sun Solaris consultants can provide urgent phone-based help resolving anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as: Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, Debian GNU/Linux and Slackware Linux.

• Qualified Cisco Infrastructure Consultants
  The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking consultants, and certifies a person's networking knowledge at the master level. CCIEs can handle even the most complex issues surrounding network design, integration, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or obtaining software updates to fix problems. CCIEs represent an exceptional value because their deep expertise allows them to resolve the most complex problems rapidly. In many cases, less qualified consultants can wrestle with the same tasks for many hours or days.

  Progent is among the few support providers that makes CCIEs available to support small and mid-size companies. Progent can provide quick contact with a CCIE by phone so that you can receive timely help for complex network issues that are hurting business efficiency but are outside the scope of your ordinary network maintenance resources. Progent's CCIE support experts can tie into your network using secure on-line troubleshooting tools in order to perform fast and affordable diagnosis and repair of critical system trouble. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.

  Progent's certified CCIEs have expertise in all of Cisco's industry-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as protection and Virtual Private Network solutions.

• Authorized MS Windows Expertise
  Progent's Microsoft-qualified professionals can provide network repair and IT support for all Microsoft server and office productivity products. Being a Microsoft Gold Partner, Progent can offer your company the help of consulting engineers who can show you how to design, deploy, troubleshoot and administer the entire suite of Microsoft Windows Servers such as Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft SharePoint Services, Microsoft Virtual Server 2005, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.

• CISM and CISSP Qualified Network Security Specialists
  Progent can give you access to qualified CISM and CISSP security engineers to offer a variety of system protection solutions that can enhance the protection of your Sun Solaris environment against assaults or assist your business to recover quicky from a penetration. Security solutions available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile access; securing your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

Progent's Remote Service Technologies
Progent has refined an extensive array of tools and technologies that allow the Remote Support Team to deliver the highest quality of online help. Progent offers protected VPN access support for VPN gateways from multiple sources such as Microsoft, Cisco Systems, Watchguard and Checkpoint. Safe VPN online access permits the consultants of Progent's Technical Response Center to link to your system remotely without violating network security. Progent's sophisticated customer support reporting application keeps comprehensive records for all provided service. Each authorized Progent staff engineer has complete availability of to all the specifics of support provided by any staff engineer to every customer. This database of issues and fixes, as well as false alarms and mistakes, is organized as an easily searchable proprietary database that enables Progent's technical professionals to communicate their experiences with the whole team to ensure that the general quality of Progent's support improves continuously.

In addition, Progent can provide nationwide online monitoring services powered by MS Operations Manage (MOM), customized by Progent to accommodate your environment so that your network support is proactive rather than reactive. By detecting possible problems before they cause network outages, automated monitoring can avoid stressful and costly service breakdowns.

Call Center Support and Outsourcing
Progent offers three basic types of Help Desk support : Microsoft and Solaris Helpdesk Outsourcing Services, Virtual Helpdesk Services (a transparent extension of your current Call Center resources), and Helpdesk Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of trained Microsoft and Sun Solaris experts offers your clients instant access to a dependable support resource with extensive experience providing telephone-based support and online repair for networks based on Microsoft, Solaris and Cisco technology. Progent's focus is on earning the Call Center a positive image as a key contributor to business productivity, and Progent's goal is to fix rather than merely record problems.

How to Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based expertise with UNIX/Linux products, visit Progent's emergency remote support, call 1-800-993-9400, or send email to information@progent.com.