Progent provides national urgent technical support and troubleshooting services for companies that operate Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows products. Remote technical support provides optimum leverage for your IT budget by preserving user productivity and shortening the time charged for computer analysis and repair. Advanced online access utilities and skilled service specialists and consultants combine to enable Progent to solve most network problems quickly without needlessly expending time and dollars by making trips to your location. In most of situations your network problems can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM qualified security professionals to assist you with the toughest system issues.
Progent charges for remote service per minute. This means you pay exclusively for services delivered. Progent imposes no service activation charge. Many online service companies demand large minimum payments or bill for every quarter hour or longer. Progent's fine granularity and straightforward billing model avoid big invoices for fast fixes.
Sun Solaris, Cisco, Microsoft Windows, and System Security Experts
Progent's remote consulting professionals have expertise in a wide range of disciplines. This breadth of technical skills makes it possible to handle virtually any crisis likely to occur in a small company network. Certifications earned by Progent consultants in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To support clients with mixed-platform networks, Progent also offers access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.
Sun Solaris Support Services
Progent's Sun Solaris phone-based consulting services cover a broad spectrum of information technology such as system architecture, email systems, network and operational security, Sun Solaris and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's Solaris consultants can offer urgent online assistance analyzing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:
Apple Mac OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or important Linux versions including
Certified Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking consultants, and certifies an individual's technical skills at the expert level. CCIEs can resolve even the most complex problems surrounding network design, deployment, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or obtaining software patches to resolve problems. CCIEs represent an excellent value since their depth of expertise enables them to solve the most intractable problems quickly. In common instances, less seasoned engineers can wrestle with identical tasks for many hours or even days.
Progent is one of the rare service organizations that makes CCIEs accessible to support small and medium sized companies. Progent offers quick contact with a CCIE by telephone so that you can get immediate support for complex network problems that are impacting worker productivity but are beyond the experience of your local IT support providers. Progent's CCIE support experts can connect to your network via secure remote support tools in order to provide fast and affordable analysis and repair of critical network trouble. To find out how to talk to a Progent CCIE for immediate help with your network, visit Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as security and Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Qualified System Security Professionals
Progent can provide certified CISM and CISSP security engineers to offer a variety of system protection services to improve the protection of your Solaris network against attacks or assist you to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent's Remote Service Tools
Progent has refined an extensive array of utilities and mechanisms that enable the Remote Support Team to deliver world-class remote services. Progent provides secure VPN connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote connectivity allows the consultants of Progent's Technical Response Center to connect to your network without violating system security. Progent's sophisticated customer support management system keeps comprehensive histories for all delivered support. Each authorized Progent staff engineer has complete availability of to all the specifics of services delivered by any staff engineer to each client. This database of problems and fixes, as well as false alarms and mistakes, is structured as a readily searchable internal knowledge base that enables Progent's technical experts to share their knowledge with the whole team to ensure that the general effectiveness of Progent's technical support improves daily.
Also, Progent can provide country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they result in downtime, system monitoring can avoid stressful and costly network breakdowns.
Help Desk Call Center Outsourcing
Progent provides three essential programs for Help Desk support : Microsoft and Solaris Help Desk Outsourcing Support Services, Virtual Helpdesk Services (a seamless supplement to your existing Call Center team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of trained Microsoft and Sun Solaris professionals gives your clients convenient contact with a reliable support group with years of background delivering telephone-based support and remote access troubleshooting for networks powered by Microsoft and Sun Solaris technology. Progent's focus is on giving the Help Desk a positive image as a key contributor to business performance, and Progent's target is to resolve rather than merely report problems.
How to Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with UNIX/Linux networking, visit Progent's emergency online support, telephone 1-800-993-9400, or go to Contact Progent.