Urgent Phone Support for Sun SolarisProgent provides national remote phone support and consulting services for companies that operate Sun Solaris networks or whose IT systems include a combination of Solaris and Microsoft technology. Online network consulting provides optimum return for your IT dollar by extending user efficiency and limiting the time charged for computer repair services. Sophisticated online access utilities and experienced technicians and consultants combine to enable Progent to handle most network issues rapidly without needlessly expending time and money by traveling to your site. In the vast majority of cases your IT problems can be dealt with over the phone or through a combination of telephone help and remote access. Progent can offer the services of Cisco CCIE network experts and CISM and CISSP certified security specialists to assist you with the toughest network problems.

Progent bills for online service per minute. Because of this, you are charged only for services received. Progent asks for no startup surcharge. Many remote support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing policy avoid large tabs for quick fixes.

Sun Solaris, Cisco, Microsoft Windows, and Network Security Expertise
Progent's remote consulting engineers have expertise in a wide array of technologies. This scope of capability allows Progent's consultants to manage almost any crisis likely to take place in a small company network. Certificates earned by Progent consultants in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support clients with mixed-OS networks, Progent also offers access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Sun Solaris Expertise
Progent's Solaris online consulting services cover a wide spectrum of information technology including system infrastructure, messaging solutions, system and operational security, Sun Solaris and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to Windows or Linux solutions. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.

Progent's Solaris support engineers can offer emergency phone-based assistance troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as: Mac OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux variants including RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.

Qualified Cisco Engineers
The CCIE credential is the top recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can handle the most challenging problems surrounding network planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software patches to fix problems. CCIEs represent an excellent value since their deep expertise enables them to resolve the most complex problems quickly. In common cases, less seasoned engineers can struggle with identical problems for hours or days.

Progent is among the few consulting providers that makes CCIEs available to help small and mid-size companies. Progent can provide fast contact with a CCIE by telephone so that you can receive immediate help for urgent network problems that are impacting business productivity but are outside the scope of your ordinary network support resources. Progent's CCIE engineers can tie into your environment by means of the latest remote troubleshooting tools in order to perform quick and affordable diagnosis and remediation of critical network trouble. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.

Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as protection and Virtual Private Network technology.

Authorized MS Windows Experts
Progent's Microsoft-qualified online support experts can deliver computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 upgrade support, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials cloud integration.

CISM and ISSAP Certified System Security Consultants
Progent can give you access to accredited CISM and CISSP security consultants to offer a range of security solutions to strengthen the defenses of your Sun Solaris environment against attacks or assist you to recover quickly from a breach. Security services available from Progent include: in depth security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.

Progent's Online Technical Support Technologies
Progent has refined an extensive array of tools and technologies that allow the Technical Response Center to deliver the highest quality of remote help. Progent provides secure VPN connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online access permits the consultants of Progent's Technical Response Center to connect to your network remotely without violating network security. Progent's advanced customer support management application keeps comprehensive histories for all provided service. Each authorized Progent team consultant has complete availability of to all the specifics of services delivered by any staff engineer to every client. This database of problems and resolutions, as well as false alarms and miscues, is structured as an easily searchable internal database that allows Progent's support experts to communicate their experiences company-wide to make sure that the overall quality of Progent's technical support improves daily.

Also, Progent can provide nationwide remote monitoring support based on System Center Operations Manager (SCOM), customized by Progent for your business so your network support is proactive and automated. By anticipating possible problems before they result in downtime, system monitoring can minimize disruptive and expensive service crises.

Help Desk Call Center Support and Outsourcing
Progent offers several basic programs for Helpdesk support : Microsoft and Solaris Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless supplement to your current Help Desk resources), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of trained Microsoft and Solaris experts offers your clients convenient contact with a dependable support resource with extensive background delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft and Sun Solaris technology. Progent's focus is on earning the Helpdesk a respected reputation as a solid contributor to business productivity, and Progent's aim is to resolve rather than simply report problems.

How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X networking, go to Progent's nationwide online support, telephone 1-800-993-9400, or visit Contact Progent.

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