Urgent Online Help for Sun SolarisProgent offers nationwide online phone support and consulting services for businesses who operate Sun Solaris environments or whose information systems include a mix of Solaris and Microsoft products. Online network consulting offers maximum return for your IT budget by preserving user efficiency and shortening the time charged for computer repair services. Advanced remote support technology and experienced technicians and engineers combine to enable Progent to solve the majority of IT problems rapidly without wasting time and dollars by making trips to your location. In most of cases your network problems can be dealt with by telephone or via a combination of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security professionals to assist you with the most difficult network issues.

Progent bills for online help by the minute. Consequently, you are invoiced just for services received. Progent asks for no initialization charge. Many online service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity and simple pricing model save you from large invoices for speedy repairs.

Solaris, Cisco CCIE, Windows, and Network Security Experts
Progent's remote support professionals have certified skills in a broad array of disciplines. This scope of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small company information system. Certifications earned by Progent consultants in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-OS networks, Progent also provides the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, CISSP experts, and ISSAP engineers.

Solaris Support Services
Progent's Solaris phone-based consulting services address a broad array of information technology such as system infrastructure, messaging solutions, network and operational security, Sun Solaris and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from legacy systems to Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

Progent's Solaris support engineers can offer emergency remote assistance troubleshooting problems affecting UNIX/Linux systems based on popular variants of UNIX such as: Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or important Linux variants including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking consultants, and certifies a person's networking skills at the master level. CCIEs can handle the most complex issues associated with network design, integration, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or obtaining software updates to fix problems. CCIEs represent an exceptional value since their depth of experience enables them to fix the most complex problems quickly. In many cases, less seasoned consultants can struggle with identical problems for many hours or even days.

Progent is one of the few service organizations that makes CCIEs available to help small and mid-size businesses. Progent offers fast contact with a CCIE by telephone so that you can receive timely help for urgent network problems that are impacting business efficiency but are beyond the experience of your local IT maintenance personnel. Progent's CCIE engineers can tie into your environment by means of the latest remote support tools in order to provide quick and economical diagnosis and remediation of critical network trouble. To find out how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.

Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus protection and Virtual Private Network solutions.

Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support engineers can provide computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server application development, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

CISM and CISSP Qualified System Security Specialists
Progent can provide qualified CISM and ISSAP security engineers to offer a range of system protection solutions to improve the protection of your Solaris network against attacks or assist your business to recuperate rapidly from a breach. Security services available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

Progent's Online Technical Support Technologies
Progent has fine tuned an advanced array of utilities and technologies that allow the Remote Support Team to deliver world-class remote services. Progent provides protected VPN connectivity support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access allows the engineers of Progent's Technical Response Center to connect to your network remotely without violating network security. Progent's sophisticated customer support management application includes comprehensive histories for all provided service. Each certified Progent team consultant has complete access to all the details of services provided by any team engineer to every customer. This archive of problems and resolutions, as well as false alarms and mistakes, is structured as a readily retrievable internal knowledge base that enables Progent's technical experts to communicate their knowledge company-wide to make sure that the overall quality of Progent's support improves continuously.

Also, Progent can provide nationwide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your business so that your network maintenance is proactive and automated. By detecting emerging issues before they cause network outages, system monitoring can minimize stressful and expensive network breakdowns.

Help Desk Support
Progent offers three basic types of Help Desk services : Microsoft and Sun Solaris Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your current Helpdesk resources), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of trained Microsoft and Sun Solaris professionals gives your clients instant access to a dependable technical resource with extensive background delivering phone help and online troubleshooting for networks powered by Microsoft and Sun Solaris technology. Progent's focus is on giving the Call Center a positive reputation as a solid contributor to company performance, and Progent's goal is to fix rather than merely report problems.

How to Contact Progent's Remote Support Experts
To contact Progent about emergency online support with UNIX, Linux, Solaris, or Mac OS X products, visit Progent's urgent phone-based help, telephone 1-800-993-9400, or see Contact Progent.

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