Progent provides national online technical support and troubleshooting services for companies that run Sun Solaris environments or whose IT systems feature a combination of Sun Solaris and Microsoft technology. Online technical support offers optimum return for your IT budget by extending user productivity and shortening the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your location. In most of cases your network problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most challenging network problems.
Progent charges for phone support per minute. This means you pay exclusively for services received. Progent imposes no startup fee. Many remote service companies demand substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with large bills for quick repairs.
Solaris, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote consulting professionals have expertise in a broad array of disciplines. This scope of capability makes it possible to manage virtually any crisis likely to occur in a small company information system. Certifications earned by Progent consultants in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco Systems credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS environments, Progent also offers the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.
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Solaris Support Services
Progent's Solaris online support services cover a wide range of information technology including network infrastructure, email solutions, system and process security, Sun Solaris and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's Sun Solaris consultants can offer urgent phone-based assistance troubleshooting anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:
Apple Mac OS X,
Sun Solaris,
IBM AIX Open UNIX,
HP-UX,
Berkeley UNIX (BSD),
SCO and
Silicon Graphics IRIX or important Linux variants such as
RedHat Linux,
SUSE,
Debian GNU/Linux and
CentOS Linux,
Ubuntu,
Mandriva,
PCLOS,
fedora, and
Gentoo.
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Qualified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and certifies a person's networking skills at the expert level. CCIEs can handle the most challenging problems surrounding network design, deployment, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in identifying anomalies with IOS Software network management utilities and developing alternate approaches or installing software patches to correct problems. CCIEs represent an excellent value since their depth of expertise allows them to fix the most intractable problems rapidly. In many instances, less seasoned consultants can struggle with identical tasks for hours or days.
Progent is one of the few service organizations that makes CCIEs accessible to support small and mid-size companies. Progent can provide quick contact with a CCIE by telephone so that you can get immediate support for urgent network issues that are impacting worker productivity but are beyond the experience of your ordinary IT maintenance providers. Progent's CCIE support experts can connect to your environment via state-of-the-art on-line troubleshooting tools in order to perform fast and economical analysis and repair of critical system trouble. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure broadband and integrated services routers, Aironet wireless access points, VoIP systems, Catalyst switches, as well as protection and VPN products.
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Certified MS Windows Expertise
Progent's Microsoft-certified professionals can provide network repair and IT support for all Microsoft server and office productivity products. As a Microsoft Gold Partner, Progent can offer your company the expertise of consulting professionals who can assist to plan, deploy, troubleshoot and manage the entire suite of Microsoft Windows Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server, Microsoft SharePoint Services, Virtual Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
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CISM and CISSP Certified System Security Specialists
Progent can give you access to qualified CISM and CISSP security engineers to deliver a variety of security solutions that can enhance the defenses of your Sun Solaris network against assaults or assist you to recover quickly from a penetration. Security services available from Progent include: comprehensive security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Service Tools
Progent has refined an advanced set of utilities and mechanisms that enable the Remote Support Team to deliver world-class remote services. Progent provides secure VPN connectivity support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online connectivity permits the engineers of Progent's Technical Response Center to link to your network without compromising network security. Progent's advanced service management application includes comprehensive histories for all delivered service. Each certified Progent staff consultant has full access to all the specifics of services provided by any team member to each client. This history of issues and resolutions, plus false alarms and miscues, is structured as an easily searchable proprietary database that allows Progent's support experts to share their experiences with the whole team to ensure that the general quality of Progent's technical support expands continuously.
Also, Progent offers country-wide online monitoring services based on Microsoft System Center Operations Manager, customized by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they cause network outages, automated monitoring can minimize disruptive and expensive service breakdowns.
Help Desk Call Center Outsourcing
Progent provides three basic types of Help Desk support including Microsoft and Sun Solaris Help Desk Outsourcing Support Services, Virtual Helpdesk Services (a transparent supplement to your existing Call Center resources), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk staff of trained Microsoft and Solaris experts gives your customers convenient access to a reliable support group with extensive experience providing telephone-based support and online repair for networks powered by Microsoft and Sun Solaris technology. Progent's concentration is on giving the Call Center a positive image as a solid contributor to company performance, and Progent's goal is to resolve and not merely record problems.
How to Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based help with UNIX/Linux products, go to Progent's urgent online help, call 1-800-993-9400, or e-mail information@progent.com.
