Immediate Online Consulting for UNIX or LinuxProgent provides national online technical support and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Online technical support offers optimum return for your IT budget by extending user productivity and shortening the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your location. In most of cases your network problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most challenging network problems.

Progent charges for phone support per minute. This means you pay exclusively for services received. Progent imposes no startup fee. Many remote service companies demand substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with large bills for quick repairs.

UNIX, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote consulting professionals have expertise in a broad array of disciplines. This scope of capability makes it possible to manage virtually any crisis likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.

To support customers with multi-OS environments, Progent also offers the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote support services address a wide range of information technology such as system infrastructure, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from older systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance analyzing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as: Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX or important Linux variants such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo.

  • Qualified Cisco Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking professionals, and indicates a person's networking knowledge at the master level. CCIEs can handle even the most challenging issues associated with network planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or installing software updates to fix problems. CCIEs represent an excellent value because their deep expertise enables them to resolve the most intractable problems rapidly. In common cases, less qualified engineers can wrestle with identical tasks for hours or even days.

    Progent is among the few service organizations that makes CCIEs accessible to support small and medium sized companies. Progent offers quick access to a CCIE by telephone so that you can receive immediate support for urgent network problems that are hurting business productivity but are beyond the experience of your ordinary IT maintenance personnel. Progent's CCIE engineers can tie into your network via sophisticated on-line support technology in order to perform fast and economical diagnosis and repair of urgent network problems. To learn how to get in touch with a Progent CCIE for timely help with your network, visit Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    Progent's Microsoft-qualified online service engineers can deliver computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Qualified System Security Consultants
    Progent can give you access to accredited CISM and ISSAP security engineers to offer a range of system protection services that can strengthen the defenses of your UNIX/Linux network against internal or external threats or assist your business to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your email infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent's Remote Support Technologies
Progent has fine tuned an extensive set of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent offers protected VPN access support for VPN gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access permits the consultants of Progent's Technical Response Center to link to your network remotely without violating network security. Progent's highly evolved service reporting system keeps comprehensive records for all provided service. Each certified Progent team consultant has full availability of to all the specifics of support delivered by any team member to every client. This archive of problems and fixes, as well as false alarms and mistakes, is organized as an easily searchable proprietary knowledge base that allows Progent's support professionals to communicate their knowledge with the whole team to ensure that the general efficiency of Progent's support improves daily.

Also, Progent can provide country-wide remote monitoring support based on System Center Operations Manager, customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By anticipating emerging problems before they cause network outages, remote monitoring can minimize stressful and expensive service breakdowns.

Help Desk Call Center Support and Outsourcing
Progent offers three essential types of Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your current Call Center staff), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals offers your customers easy contact with a reliable support resource with extensive experience delivering phone help and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a positive image as a key contributor to company productivity, and Progent's target is to resolve and not merely record problems.

How to Contact Progent's Remote Support Experts
To contact Progent about emergency online support with UNIX/Linux products, visit Progent's emergency phone-based support, phone 1-800-993-9400, or see Contact Progent.




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