Fast Remote Help for UNIX or LinuxProgent provides national remote help and troubleshooting services for businesses that operate UNIX or Linux environments or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Online technical support provides maximum leverage for your information technology budget by preserving user productivity and limiting the time charged for network repair services. Advanced online access tools and skilled technicians and engineers allow Progent to solve the majority of IT issues quickly without needlessly expending time and dollars by traveling to your site. In most of cases your IT issues can be dealt with over the phone or through a mix of telephone support and online access. Progent can offer the services of Cisco CCIE network engineers and CISM qualified security specialists to help you with the most difficult system problems.

Progent bills for online service by the minute. Because of this, you are billed only for services received. Progent requires no startup charge. Many online support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's small granularity and simple pricing model save you from large bills for fast repairs.

UNIX, Cisco Infrastructure, Microsoft Windows, and System Security Support
Progent's remote consulting engineers have certified skills in a broad array of disciplines. This breadth of capability allows Progent's consultants to handle virtually any emergency likely to occur in a small business network. Certifications held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To support customers with mixed-OS environments, Progent also provides access to consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) security specialists, and CISSP-ISSAP consultants.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and Mac OS X online consulting services cover a broad spectrum of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX and Linux consultants can offer emergency online assistance troubleshooting anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as: macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo.

  • Qualified Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and certifies an individual's networking skills at the expert level. CCIEs can handle even the most challenging problems encountered in network design, integration, administration, protection, and repair. CCIEs work closely with Cisco's in-house engineers in identifying problems with IOS Software network administration utilities and coming up with workarounds or installing software updates to resolve problems. CCIEs are an exceptional value since their depth of expertise allows them to solve the most complex problems rapidly. In common instances, less seasoned consultants can wrestle with the same tasks for many hours or days.

    Progent is one of the few service organizations that makes CCIEs available to assist small and mid-size businesses. Progent can provide fast contact with a CCIE by phone so that you can receive immediate support for complex network issues that are impacting business efficiency but are beyond the experience of your ordinary network support personnel. Progent's CCIE engineers can connect to your network using secure remote support technology in order to perform quick and economical diagnosis and remediation of urgent network trouble. To find out how to get in touch with a Progent CCIE for immediate assistance with your network, visit Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) technology.

  • Certified Microsoft Windows Expertise
    Progent's Microsoft-certified remote service engineers offer computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server application development, Skype for Business Server migration consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Certified System Security Consultants
    Progent can give you access to certified CISM and CISSP security engineers to deliver a variety of security services to enhance the protection of your UNIX/Linux network against attacks or assist your business to recuperate rapidly from a breach. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Remote Service Tools
Progent has fine tuned an advanced set of tools and mechanisms that allow the Remote Support Team to deliver world-class online help. Progent provides secure VPN connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote connectivity permits the consultants of Progent's Technical Response Center to link to your system without compromising system security. Progent's advanced customer support reporting system keeps comprehensive histories for all delivered support. Each certified Progent team consultant has full availability of to all the specifics of services delivered by any team member to each customer. This archive of issues and fixes, plus false alarms and mistakes, is organized as a readily searchable proprietary database that enables Progent's support experts to communicate their experiences company-wide to ensure that the general efficiency of Progent's support improves daily.

Also, Progent can provide country-wide online monitoring support powered by System Center Operations Manager (SCOM), configured by Progent for your environment so your computer support is proactive rather than reactive. By anticipating possible problems before they result in network outages, system monitoring can avoid stressful and expensive service breakdowns.

Call Center Support
Progent provides three basic types of Helpdesk services : Microsoft and UNIX Call Center Outsourcing Services, Virtual Help Desk Support Services (a seamless supplement to your current Help Desk staff), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX professionals offers your clients convenient access to a reliable technical group with extensive background providing phone support and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Call Center a respected reputation as a key contributor to company performance, and Progent's target is to fix rather than merely report problems.

How to Contact Progent's Online Technical Support Experts
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac technology, visit Progent's emergency phone-based support, telephone 1-800-993-9400, or see Contact Progent.

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