Immediate Phone Technical Support for UNIX, Linux, or SolarisProgent provides national online technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Remote technical support provides optimum leverage for your information technology budget by preserving user productivity and shortening the hours charged for computer repair services. Advanced remote support technology and experienced technicians and engineers allow Progent to solve most network issues quickly without needlessly expending time and dollars by making trips to your site. In the vast majority of cases your network problems can be remediated by telephone or through a mix of telephone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISA and CISM certified security specialists to help you with the most difficult network issues.

Progent charges for telephone-based help per minute. Because of this, you pay just for support delivered. Progent imposes no initialization charge. Many online support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and straightforward pricing policy avoid big tabs for speedy fixes.

UNIX, Cisco CCIE, Windows, and System Security Support
Progent's remote consulting engineers have expertise in a broad range of disciplines. This scope of technical skills allows Progent's consultants to handle almost any emergency likely to take place in a small company network. Certifications earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To support customers with multi-platform networks, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services cover a wide range of computer technology including system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency online assistance resolving problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including: Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo.

  • Qualified Cisco Infrastructure Consultants
    The CCIE certification is the top recognition for network consultants, and indicates an individual's networking knowledge at the expert level. CCIEs can handle even the most difficult issues associated with network planning, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management utilities and developing workarounds or installing software updates to resolve problems. CCIEs are an excellent value because their depth of expertise enables them to resolve the most complex problems rapidly. In many cases, less seasoned engineers can struggle with identical tasks for many hours or days.

    Progent is one of the few consulting providers that makes CCIEs available to support small and medium sized businesses. Progent offers quick access to a CCIE by telephone so that you can receive immediate help for urgent network issues that are impacting worker efficiency but are outside the scope of your local IT support providers. Progent's CCIE engineers can connect to your environment by means of secure remote support technology in order to provide quick and economical analysis and remediation of urgent system trouble. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, visit Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus protection and VPN technology.

  • Certified MS Windows Experts
    Progent's Microsoft-certified remote service experts can provide network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

  • CISM and CISSP Certified Network Security Professionals
    Progent can provide certified CISM and ISSAP security consultants to offer a variety of security solutions to improve the protection of your UNIX network against attacks or help your business to recover rapidly from a breach. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; establishing secure techniques for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Online Technical Support Tools
Progent has refined an extensive array of tools and mechanisms that enable the Remote Support Team to deliver world-class remote help. Progent offers protected Virtual Private Network access support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the consultants of Progent's Technical Response Center to connect to your network remotely without violating network security. Progent's sophisticated service reporting application includes comprehensive records for all provided support. Each certified Progent staff engineer has full access to all the specifics of services delivered by any team member to each customer. This history of problems and fixes, plus false alarms and mistakes, is organized as an easily searchable internal knowledge base that enables Progent's technical experts to share their experiences company-wide to ensure that the general quality of Progent's support expands daily.

Also, Progent offers nationwide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so your network maintenance is proactive and automated. By detecting emerging issues before they result in downtime, automated monitoring can minimize stressful and expensive service crises.

Call Center Support
Progent provides several essential programs for Helpdesk services : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (which are a transparent supplement to your existing Help Desk team), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals gives your clients convenient access to a dependable technical group with extensive experience delivering phone support and remote access repair for networks powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Helpdesk a respected reputation as a solid contributor to company performance, and Progent's goal is to resolve rather than merely report problems.

How to Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X networking, go to Progent's emergency remote help, phone 1-800-993-9400, or visit Contact Progent.

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