Fast Remote Support for UNIX, Linux, or Sun SolarisProgent offers national urgent help and consulting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft Windows technology. Online IT help provides optimum return for your information technology dollar by protecting client efficiency and shortening the time billed for network analysis and repair. Advanced online access tools and experienced service specialists and engineers allow Progent to handle the majority of IT problems quickly without wasting time and money by making trips to your site. In most of cases your network problems can be dealt with by telephone or via a combination of phone support and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP qualified security specialists to assist you with the most challenging system issues.

Progent bills for telephone-based support per minute. Because of this, you are charged only for support delivered. Progent asks for no initialization charge. Many online support firms impose large minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and simple billing model avoid large invoices for fast fixes.

UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's online support engineers have certified skills in a broad array of disciplines. This breadth of capability makes it possible to manage virtually any emergency likely to occur in a small business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-OS environments, Progent also offers the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager consultants, CISSP specialists, and ISSAP engineers.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad array of computer technology such as system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and easy administration, and migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide urgent online help troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as: Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux platforms such as RedHat Linux, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Qualified Cisco Infrastructure Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and certifies an individual's technical skills at the master level. CCIEs can handle even the most complex issues surrounding network design, deployment, administration, protection, and repair. CCIEs work with the highest priority with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network management tools and coming up with workarounds or obtaining software patches to correct problems. CCIEs represent an excellent value since their depth of expertise allows them to solve the most intractable problems rapidly. In common cases, less qualified consultants can struggle with the same tasks for hours or days.

    Progent is one of the few support firms that makes CCIEs accessible to help small and mid-size companies. Progent offers quick contact with a CCIE by phone so that you can receive immediate help for complex network problems that are hurting worker efficiency but are beyond the scope of your local IT maintenance personnel. Progent's CCIE engineers can tie into your environment via the latest remote support tools in order to provide quick and economical analysis and repair of urgent system problems. To learn how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Experts
    Progent's Microsoft-qualified remote service professionals offer network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of support engineers who can help your company with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 development, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Certified Network Security Experts
    Progent can provide qualified CISM and ISSAP security consultants to offer a range of security services that can strengthen the defenses of your UNIX/Linux network against attacks or help your business to recuperate quickly from a penetration. Security services offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Support Tools
Progent has refined an extensive set of utilities and technologies that allow the Technical Response Center to deliver the highest quality of online help. Progent provides secure Virtual Private Network connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote connectivity allows the engineers of Progent's Technical Response Center to link to your system remotely without compromising network security. Progent's highly evolved service management application keeps comprehensive histories for all provided service. Each certified Progent staff engineer has complete access to all the details of services provided by any team engineer to each client. This archive of issues and resolutions, as well as false alarms and mistakes, is organized as an easily retrievable proprietary database that allows Progent's technical professionals to communicate their knowledge company-wide to ensure that the general effectiveness of Progent's support expands daily.

Also, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By detecting potential problems before they result in network outages, remote monitoring can avoid stressful and costly service breakdowns.

Help Desk Outsourcing
Progent offers several essential types of Helpdesk support including Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your existing Helpdesk team), and Call Center Consulting and Staffing Services. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts offers your clients convenient access to a dependable support group with years of experience delivering telephone-based help and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive reputation as a key contributor to company performance, and Progent's target is to resolve rather than merely report problems.

How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with UNIX/Linux products, go to Progent's emergency phone-based help, telephone 1-800-993-9400, or visit Contact Progent.

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