Fast Phone Consulting for UNIX or LinuxProgent provides national remote phone support and troubleshooting services for companies that operate UNIX or Linux environments or whose information systems include a mix of UNIX/Linux and Microsoft Windows products. Online network consulting offers maximum return for your IT dollar by extending client efficiency and shortening the hours charged for network repair services. Sophisticated online access technology and skilled service specialists and consultants allow Progent to handle most network problems rapidly without needlessly expending time and money by traveling to your location. In most of situations your IT problems can be remediated over the phone or through a mix of telephone support and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISA qualified security professionals to help with the toughest system issues.

Progent charges for telephone-based support per minute. Because of this, you are charged only for support delivered. Progent requires no initialization charge. Many remote support companies demand substantial minimum payments or bill for every quarter hour or longer. Progent's fine granularity and simple pricing model save you from large invoices for speedy solutions.

UNIX, Cisco, Microsoft Windows, and Network Security Experts
Progent's remote support professionals have certified skills in a broad range of technologies. This breadth of capability makes it possible to manage almost any emergency likely to occur in a small company network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.

To provide assistance to clients with multi-OS networks, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services address a wide array of information technology such as network architecture, email systems, network and process security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from older systems to Windows or Linux solutions. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent remote assistance diagnosing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux variants such as RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.

  • Qualified Cisco Infrastructure Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking consultants, and indicates a person's technical skills at the expert level. CCIEs can resolve even the most complex problems encountered in network design, integration, management, security, and repair. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or obtaining software patches to correct problems. CCIEs represent an exceptional value because their depth of experience allows them to fix the most complex problems quickly. In common instances, less seasoned engineers can struggle with the same problems for hours or days.

    Progent is among the rare service organizations that makes CCIEs available to help small and mid-size companies. Progent offers quick access to a CCIE by phone so that you can get immediate support for complex network issues that are hurting worker efficiency but are beyond the experience of your ordinary IT support resources. Progent's CCIE support experts can tie into your network by means of the latest on-line troubleshooting tools in order to perform fast and affordable analysis and remediation of critical network trouble. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) products.

  • Authorized MS Windows Support
    Progent's Microsoft-qualified online support experts can provide computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Qualified System Security Professionals
    Progent can provide qualified CISM and ISSAP security consultants to offer a range of security services that can improve the defenses of your UNIX network against internal or external threats or assist your business to recover rapidly from a penetration. Security solutions offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; securing your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
Progent's Online Technical Support Technologies
Progent has fine tuned an extensive set of tools and technologies that allow the Remote Support Team to deliver world-class online services. Progent provides secure VPN connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote connectivity allows the engineers of Progent's Technical Response Center to link to your system without violating system security. Progent's advanced customer support reporting system keeps thorough histories for all provided service. Each authorized Progent team consultant has complete access to all the details of support provided by any staff member to each client. This history of problems and fixes, plus false alarms and miscues, is structured as a readily retrievable internal database that enables Progent's support experts to communicate their knowledge company-wide to make sure that the general efficiency of Progent's support improves daily.

In addition, Progent can provide country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your business so that your network support is proactive rather than reactive. By detecting emerging issues before they cause downtime, remote monitoring can avoid disruptive and expensive network crises.

Call Center Support
Progent offers several essential types of Helpdesk support : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Support Services (a transparent supplement to your current Help Desk resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of authorized Microsoft and UNIX professionals gives your clients convenient contact with a reliable technical resource with extensive experience providing phone support and online troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a positive image as a key contributor to business productivity, and Progent's aim is to resolve and not simply report problems.

How to Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Mac OS X networking, go to Progent's urgent online support, phone 1-800-993-9400, or see Contact Progent.

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