UNIX Consultants: Immediate Online Technical Support for UNIX, Linux, Solaris
Progent provides nationwide online phone support and consulting services for businesses that run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX and Microsoft technology. Online network consulting offers optimum leverage for your information technology budget by protecting client productivity and limiting the time charged for network repair services. Sophisticated online access utilities and experienced technicians and engineers allow Progent to handle the majority of IT problems quickly without wasting time and money by making trips to your location. In the vast majority of situations your network issues can be dealt with over the phone or through a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP qualified security professionals to assist with the most difficult system issues.
Progent charges for remote support per minute. Consequently, you are charged exclusively for services received. Progent requires no service activation charge. Many online support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing model save you from large invoices for quick repairs.
UNIX, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's online consulting engineers have certified skills in a broad range of disciplines. This scope of technical skills allows Progent's consultants to handle almost any emergency likely to occur in a small business information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
UNIX, Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services address a broad spectrum of computer technology such as system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and certifies an individual's networking skills at the expert level. CCIEs can resolve even the most complex problems associated with network design, integration, management, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in identifying problems with Cisco IOS Software network management utilities and coming up with workarounds or installing software patches to resolve problems. CCIEs are an excellent value because their deep expertise enables them to solve the most complex problems quickly. In many instances, less qualified consultants can struggle with identical tasks for hours or days.
Progent is one of the rare service firms that makes CCIEs accessible to assist small and medium sized businesses. Progent offers quick access to a CCIE by telephone so that you can get timely help for complex network issues that are impacting worker productivity but are outside the scope of your local IT maintenance personnel. Progent's CCIE support experts can tie into your environment by means of state-of-the-art remote support tools in order to provide fast and affordable analysis and remediation of critical network trouble. To learn how to talk to a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, VoIP phones and systems, Catalyst switches, plus protection and Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-qualified experts can provide network repair and IT help for the complete line of Microsoft server and office productivity products. Designated a Microsoft Gold Partner, Progent can provide your company the expertise of support professionals who can show you how to design, deploy, troubleshoot and manage the entire family of Microsoft Windows Servers including Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Server, SharePoint Services, Virtual Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Qualified System Security Experts
Progent can provide accredited CISM and ISSAP security consultants to deliver a variety of security solutions that can strengthen the protection of your UNIX environment against internal or external threats or assist your business to recuperate quicky from a breach. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam, and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent's Online Service Technologies
Progent has fine tuned an advanced array of utilities and technologies that allow the Remote Support Team to deliver world-class online services. Progent provides protected Virtual Private Network access support for VPN gateways from multiple sources such as Microsoft, Cisco Systems, Watchguard and Netscreen. Safe VPN remote connectivity allows the engineers of Progent's online support team to link to your system without compromising network security. Progent's highly evolved customer support reporting system includes comprehensive records for all delivered support. Each certified Progent staff consultant has complete access to all the specifics of support delivered by any team member to every client. This archive of problems and fixes, as well as false alarms and miscues, is structured as an easily retrievable internal database that enables Progent's support experts to communicate their experiences company-wide to make sure that the general quality of Progent's support expands continuously.
Also, Progent offers nationwide online monitoring services powered by Microsoft Operations Manage (MOM), customized by Progent for your business so that your network support is proactive rather than reactive. By detecting possible issues before they cause network outages, remote monitoring can minimize stressful and costly service breakdowns.
Call Center Support and Outsourcing
Progent offers several basic types of Helpdesk services including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Helpdesk Services (which are a seamless supplement to your existing Call Center team), and Call Center Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals offers your customers instant contact with a dependable technical resource with years of background delivering phone help and online repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a respected image as a key contributor to company performance, and Progent's target is to fix and not simply record problems.
How to Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with UNIX/Linux products, go to Progent's urgent remote support, phone 1-800-993-9400, or e-mail information@progent.com.
Progent provides nationwide online phone support and consulting services for businesses that run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX and Microsoft technology. Online network consulting offers optimum leverage for your information technology budget by protecting client productivity and limiting the time charged for network repair services. Sophisticated online access utilities and experienced technicians and engineers allow Progent to handle the majority of IT problems quickly without wasting time and money by making trips to your location. In the vast majority of situations your network issues can be dealt with over the phone or through a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP qualified security professionals to assist with the most difficult system issues.
