Urgent Remote Consulting for UNIX, Linux, or SolarisProgent provides national urgent technical support and troubleshooting services for companies that operate UNIX or Linux environments or whose IT systems feature a mix of UNIX and Microsoft technology. Remote technical support provides optimum leverage for your IT budget by protecting user efficiency and limiting the hours billed for computer analysis and repair. Sophisticated remote support tools and skilled technicians and consultants allow Progent to handle most IT issues rapidly without needlessly expending time and dollars by making trips to your site. In most of situations your IT problems can be remediated over the phone or via a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM certified security professionals to assist you with the most challenging system issues.

Progent charges for remote help by the minute. This means you are invoiced just for services delivered. Progent requires no startup charge. Many online service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and straightforward billing model save you from large invoices for quick repairs.

UNIX, Cisco, Microsoft Windows, and System Security Expertise
Progent's online support professionals have certified skills in a broad range of technologies. This breadth of capability makes it possible to manage almost any crisis likely to take place in a small business network. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with mixed-platform networks, Progent also provides access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a broad spectrum of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can offer urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or major Linux variants including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo.

  • Certified Cisco CCIE Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network consultants, and indicates an individual's technical skills at the expert level. CCIEs can resolve the most complex issues associated with network planning, integration, management, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or installing software patches to resolve problems. CCIEs are an exceptional value because their depth of experience allows them to resolve the most complex problems rapidly. In common cases, less qualified engineers can wrestle with identical tasks for hours or even days.

    Progent is among the few support firms that makes CCIEs accessible to support small and medium sized companies. Progent offers quick access to a CCIE by phone so that you can receive immediate support for urgent network problems that are hurting worker efficiency but are outside the scope of your local IT maintenance resources. Progent's CCIE engineers can connect to your environment via the latest on-line troubleshooting tools in order to provide quick and affordable analysis and repair of critical network problems. To find out how to get in touch with a Progent CCIE for timely assistance with your network, go to Progent's Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as security and Virtual Private Network products.

  • Authorized MS Windows Support
    Progent's Microsoft-qualified remote service experts can deliver network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support engineers who can help your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint 2013 application development, Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Qualified System Security Consultants
    Progent can give you access to certified CISM and CISSP security engineers to deliver a variety of security solutions to enhance the defenses of your UNIX/Linux network against assaults or assist you to recuperate quickly from a breach. Security services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Online Support Technologies
Progent has fine tuned an extensive set of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of online services. Progent offers secure Virtual Private Network access support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online access allows the consultants of Progent's online support team to link to your system without violating system security. Progent's highly evolved service reporting system keeps comprehensive records for all provided support. Each certified Progent team consultant has complete availability of to all the specifics of services delivered by any team member to each client. This archive of problems and resolutions, as well as false alarms and miscues, is structured as an easily searchable internal knowledge base that enables Progent's support experts to share their experiences company-wide to ensure that the overall quality of Progent's technical support improves continuously.

Also, Progent offers nationwide online monitoring support based on System Center Operations Manager, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting possible problems before they cause network outages, automated monitoring can avoid disruptive and expensive network crises.

Call Center Support and Outsourcing
Progent offers several basic types of Helpdesk support : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless supplement to your existing Help Desk team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts gives your clients convenient access to a dependable support group with extensive background providing phone support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Call Center a positive image as a solid contributor to business performance, and Progent's aim is to resolve rather than merely report problems.

How to Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with UNIX/Linux technology, go to Progent's urgent phone-based support, telephone 1-800-993-9400, or go to Contact Progent.
















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