Urgent Remote Technical Support for UNIX or LinuxProgent offers national urgent phone support and troubleshooting services for businesses that operate UNIX or Linux networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows technology. Online network consulting offers optimum return for your information technology dollar by preserving user productivity and shortening the hours charged for computer repair services. Advanced online support technology and experienced technicians and engineers allow Progent to handle the majority of network problems rapidly without needlessly expending time and dollars by making trips to your location. In most of cases your network issues can be remediated by telephone or through a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security specialists to help you with the most difficult system issues.

Progent charges for online service by the minute. This means you are invoiced just for services delivered. Progent requires no initialization surcharge. Many remote support companies demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity and straightforward billing model avoid large tabs for speedy repairs.

UNIX/Linux, Cisco CCIE, Windows, and Network Security Experts
Progent's online support professionals have expertise in a broad range of disciplines. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to take place in a small business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with mixed-OS environments, Progent also offers the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a wide range of computer technology including system architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to MS Windows or Linux-based solutions. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide urgent remote help resolving anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as: Mac OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux versions including RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.

  • Qualified Cisco Engineers
    The CCIE credential is the top recognition for networking consultants, and indicates a person's technical skills at the master level. CCIEs can resolve the most difficult issues encountered in network planning, integration, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or obtaining software updates to resolve problems. CCIEs are an excellent value since their deep experience allows them to solve the most intractable problems quickly. In many instances, less qualified consultants can wrestle with identical tasks for many hours or days.

    Progent is one of the few consulting organizations that makes CCIEs available to assist small and mid-size businesses. Progent offers quick access to a CCIE by phone so that you can get timely help for complex network problems that are hurting worker efficiency but are beyond the experience of your local IT support providers. Progent's CCIE support experts can connect to your environment via secure on-line support technology in order to perform quick and affordable analysis and repair of urgent system trouble. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as security and Virtual Private Network technology.

  • Authorized Windows Support
    Progent's Microsoft-qualified remote support engineers can deliver computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the assistance of consulting professionals who can assist you with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Qualified System Security Consultants
    Progent can give you access to certified CISM and ISSAP security engineers to offer a range of security solutions to improve the protection of your UNIX environment against assaults or help your business to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Service Tools
Progent has refined an advanced set of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote help. Progent provides protected Virtual Private Network connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access permits the consultants of Progent's Technical Response Center to connect to your network without compromising system security. Progent's sophisticated customer support management system includes thorough histories for all delivered support. Each authorized Progent staff consultant has complete availability of to all the specifics of support provided by any staff engineer to every client. This history of issues and resolutions, as well as false alarms and mistakes, is structured as a readily retrievable proprietary database that enables Progent's technical experts to communicate their knowledge company-wide to ensure that the general efficiency of Progent's technical support expands daily.

In addition, Progent offers country-wide online monitoring support powered by System Center Operations Manager (SCOM), customized by Progent for your business so that your network maintenance is proactive and automated. By anticipating possible problems before they cause downtime, system monitoring can minimize disruptive and expensive network breakdowns.

Help Desk Call Center Outsourcing
Progent provides several basic programs for Helpdesk services : Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless extension of your existing Help Desk staff), and Call Center Consulting and Staffing. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals offers your clients instant contact with a dependable support group with years of experience delivering telephone-based help and remote access repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a positive image as a solid contributor to company performance, and Progent's goal is to resolve and not simply report problems.

How to Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux products, visit Progent's emergency phone-based help, call 1-800-993-9400, or see Contact Progent.

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