Fast Online Support for UNIX, Linux, or SolarisProgent offers national urgent technical support and troubleshooting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Online network consulting offers maximum return for your IT dollar by preserving user efficiency and shortening the time billed for computer analysis and repair. Sophisticated remote access utilities and experienced technicians and engineers allow Progent to handle the majority of network issues quickly without needlessly expending time and money by making trips to your site. In most of situations your network issues can be remediated by telephone or through a mix of phone support and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA and CISM certified security specialists to help you with the most challenging network problems.

Progent bills for telephone-based help per minute. Consequently, you are billed exclusively for support received. Progent imposes no service activation charge. Many online service organizations impose substantial minimum payments or bill for every quarter hour or longer. Progent's fine granularity and straightforward billing policy save you from big invoices for quick solutions.

UNIX, Cisco Infrastructure, Windows, and Network Security Support
Progent's remote consulting professionals have expertise in a broad range of technologies. This breadth of technical skills allows Progent's consultants to handle almost any emergency likely to occur in a small company network. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to clients with multi-platform environments, Progent also offers access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad array of information technology such as system architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy administration, and transitioning from legacy applications to Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer urgent remote help diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or important Linux versions such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Certified Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and indicates a person's networking skills at the master level. CCIEs can resolve even the most difficult problems encountered in network planning, deployment, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in identifying anomalies with Cisco IOS Software network management tools and developing alternate approaches or installing software updates to correct problems. CCIEs represent an exceptional value since their depth of expertise allows them to solve the most complex problems quickly. In common cases, less seasoned consultants can wrestle with the same problems for many hours or even days.

    Progent is one of the rare consulting firms that makes CCIEs available to assist small and mid-size companies. Progent offers quick contact with a CCIE by phone so that you can get immediate support for complex network issues that are hurting business efficiency but are outside the scope of your ordinary network maintenance personnel. Progent's CCIE consultants can tie into your network by means of state-of-the-art on-line support tools in order to provide quick and affordable diagnosis and repair of urgent system problems. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 upgrade support, Exchange Server 2013 integration, Microsoft Exchange Server 2010 troubleshooting, SharePoint Server 2013 application development, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Consultants
    Progent can provide certified CISM and ISSAP security engineers to offer a variety of security services to improve the protection of your UNIX/Linux environment against attacks or help your business to recover rapidly from a breach. Security services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Online Technical Support Tools
Progent has refined an advanced array of utilities and technologies that enable the Technical Response Center to deliver the highest quality of online services. Progent provides protected Virtual Private Network access support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote connectivity allows the engineers of Progent's Technical Response Center to link to your network remotely without violating network security. Progent's advanced service reporting system keeps comprehensive records for all provided support. Each certified Progent team engineer has full availability of to all the details of services provided by any team engineer to every client. This database of problems and resolutions, as well as false alarms and mistakes, is structured as a readily retrievable internal database that allows Progent's support professionals to share their knowledge company-wide to ensure that the overall effectiveness of Progent's support expands daily.

In addition, Progent can provide country-wide remote monitoring support powered by System Center Operations Manager (SCOM), customized by Progent for your environment so that your network support is proactive and automated. By detecting emerging problems before they result in downtime, remote monitoring can avoid disruptive and expensive service crises.

Help Desk Support and Outsourcing
Progent provides three basic programs for Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (a seamless extension of your current Help Desk team), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX professionals gives your customers easy access to a dependable support resource with years of background providing telephone-based help and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Helpdesk a respected reputation as a key contributor to company performance, and Progent's aim is to fix rather than simply report problems.

How to Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac products, go to Progent's emergency phone-based support, telephone 1-800-993-9400, or see Contact Progent.

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