Urgent Remote Technical Support for UNIX or LinuxProgent offers national urgent phone support and consulting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft Windows technology. Online network consulting offers maximum return for your IT budget by extending user productivity and shortening the time billed for network repair services. Sophisticated remote support utilities and skilled service specialists and engineers combine to enable Progent to handle most IT problems rapidly without needlessly expending time and dollars by traveling to your site. In most of cases your network issues can be dealt with by telephone or through a mix of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security professionals to help with the most challenging network issues.

Progent bills for telephone-based support on a per-minute basis. This means you are billed exclusively for support received. Progent requires no initialization surcharge. Many remote service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity and simple billing policy avoid large bills for quick solutions.

UNIX, Cisco CCIE, Microsoft Windows, and Network Security Expertise
Progent's remote consulting professionals have expertise in a wide range of technologies. This scope of capability makes it possible to manage virtually any crisis likely to occur in a small company network. Certifications held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.

To support clients with multi-OS networks, Progent also provides access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and CISSP-ISSAP consultants.

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote consulting services cover a wide range of information technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from older applications to Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as: macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux variants including RedHat Linux, SUSE, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Certified Cisco Consultants
    The CCIE credential is the premier recognition for network engineers, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most challenging issues surrounding network planning, deployment, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in identifying anomalies with IOS Software network administration tools and coming up with workarounds or installing software patches to resolve problems. CCIEs are an excellent value because their depth of expertise allows them to solve the most complex problems rapidly. In common cases, less qualified engineers can struggle with identical tasks for many hours or even days.

    Progent is one of the few support organizations that makes CCIEs accessible to support small and mid-size companies. Progent offers quick contact with a CCIE by phone so that you can receive timely help for complex network issues that are impacting business productivity but are outside the scope of your ordinary IT maintenance providers. Progent's CCIE support experts can tie into your environment by means of sophisticated remote troubleshooting technology in order to perform fast and affordable diagnosis and remediation of critical system problems. To learn how to talk to a Progent CCIE for timely help with your network, visit Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as security and VPN products.

  • Authorized Windows Expertise
    Progent's Microsoft-certified online support professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint Server application development, Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Consultants
    Progent can provide accredited CISM and ISSAP security engineers to deliver a variety of security solutions that can improve the protection of your UNIX environment against assaults or help your business to recover rapidly from a penetration. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; securing your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Service Technologies
Progent has refined an extensive set of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of online services. Progent provides secure VPN access support for gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online connectivity permits the consultants of Progent's online support team to connect to your network without compromising system security. Progent's highly evolved service reporting application keeps thorough records for all provided service. Each authorized Progent team consultant has full availability of to all the specifics of services delivered by any team member to every customer. This database of issues and resolutions, as well as false alarms and mistakes, is organized as a readily retrievable proprietary knowledge base that enables Progent's support experts to share their knowledge company-wide to ensure that the general efficiency of Progent's support expands daily.

Also, Progent can provide nationwide online monitoring support based on System Center Operations Manager, customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By detecting potential issues before they cause network outages, automated monitoring can minimize stressful and expensive service breakdowns.

Help Desk Call Center Support
Progent provides several essential types of Helpdesk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a transparent supplement to your current Help Desk team), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux experts gives your clients easy contact with a reliable technical group with extensive background delivering phone support and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a positive image as a key contributor to company performance, and Progent's goal is to resolve rather than simply record problems.

How to Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent remote support, phone 1-800-993-9400, or refer to Contact Progent.

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