Urgent Phone Technical Support for UNIX or LinuxProgent offers nationwide remote help and troubleshooting services for companies that run UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft technology. Remote technical support provides optimum return for your information technology dollar by preserving client productivity and limiting the hours charged for network repair services. Sophisticated online support utilities and experienced service specialists and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and dollars by making trips to your site. In most of cases your IT issues can be dealt with by telephone or through a mix of phone help and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP qualified security specialists to help with the toughest network issues.

Progent charges for online support by the minute. As a result, you are billed exclusively for support received. Progent asks for no initialization charge. Many online support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity and simple billing model save you from large tabs for speedy repairs.

UNIX/Linux, Cisco Infrastructure, MS Windows, and Network Security Support
Progent's online consulting engineers have expertise in a broad range of technologies. This scope of capability allows Progent's consultants to handle almost any emergency likely to take place in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To provide assistance to clients with multi-platform networks, Progent also offers the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a wide array of information technology such as system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from older systems to Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer emergency remote help resolving problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux variants such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Certified Cisco CCIE Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking professionals, and certifies an individual's technical knowledge at the master level. CCIEs can resolve even the most difficult problems surrounding network design, deployment, administration, security, and repair. CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing alternate approaches or installing software updates to fix problems. CCIEs are an exceptional value because their depth of experience enables them to solve the most complex problems quickly. In common cases, less seasoned consultants can struggle with the same problems for many hours or even days.

    Progent is one of the few consulting providers that makes CCIEs accessible to support small and medium sized companies. Progent can provide quick contact with a CCIE by phone so that you can receive immediate support for urgent network issues that are hurting worker efficiency but are outside the scope of your ordinary IT maintenance resources. Progent's CCIE consultants can connect to your network using state-of-the-art on-line support technology in order to provide fast and economical diagnosis and repair of critical network trouble. To learn how to get in touch with a Progent CCIE for immediate help with your network, visit Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as security and Virtual Private Network products.

  • Authorized MS Windows Expertise
    Progent's Microsoft-qualified online support engineers offer computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the assistance of support professionals who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 design, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Consultants
    Progent can give you access to certified CISM and CISSP security consultants to offer a range of system protection solutions to enhance the defenses of your UNIX environment against internal or external threats or help you to recuperate quickly from a breach. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Remote Technical Support Technologies
Progent has refined an advanced array of utilities and technologies that allow the Remote Support Team to deliver world-class online services. Progent provides secure VPN connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the consultants of Progent's online support team to connect to your network remotely without violating network security. Progent's sophisticated customer support reporting application includes comprehensive records for all delivered support. Each authorized Progent staff engineer has full access to all the specifics of support delivered by any team member to each client. This history of problems and resolutions, as well as false alarms and mistakes, is organized as a readily searchable proprietary knowledge base that allows Progent's technical experts to communicate their knowledge with the whole team to make sure that the overall effectiveness of Progent's technical support improves continuously.

In addition, Progent offers nationwide online monitoring services based on System Center Operations Manager, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By detecting possible problems before they result in downtime, automated monitoring can minimize stressful and expensive network breakdowns.

Help Desk Call Center Outsourcing
Progent offers several essential programs for Help Desk support including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your current Call Center staff), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux professionals offers your clients convenient contact with a dependable support group with extensive experience delivering telephone-based support and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected reputation as a solid contributor to company performance, and Progent's aim is to fix rather than merely record problems.

How to Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with UNIX/Linux technology, visit Progent's nationwide remote support, call 1-800-993-9400, or go to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.