Urgent Remote Support for UNIX, Linux, or Sun SolarisProgent offers national urgent help and consulting services for companies who run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft products. Remote technical support offers optimum leverage for your IT budget by protecting client efficiency and shortening the time billed for computer repair services. Advanced online support utilities and experienced service specialists and consultants combine to enable Progent to handle the majority of IT problems rapidly without wasting time and money by making trips to your location. In most of situations your network problems can be remediated by telephone or through a combination of phone help and remote network analysis. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP certified security professionals to assist you with the most challenging system problems.

Progent charges for online support by the minute. Because of this, you are billed just for services received. Progent asks for no startup charge. Many remote service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity and simple billing policy eliminate big bills for quick solutions.

UNIX/Linux, Cisco, Windows, and System Security Experts
Progent's remote support engineers have expertise in a wide range of technologies. This scope of technical skills allows Progent's consultants to manage almost any emergency likely to take place in a small business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support clients with mixed-platform environments, Progent also offers access to consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a wide array of computer technology including network infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server products for server economization and simplified management, and migration from older applications to Windows or Linux-based solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer urgent online assistance analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as: Apple Mac OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux variants including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Qualified Cisco Consultants
    The CCIE credential is the premier recognition for networking professionals, and certifies an individual's technical knowledge at the master level. CCIEs can handle even the most complex issues associated with network planning, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or obtaining software updates to fix problems. CCIEs are an exceptional value since their deep expertise enables them to fix the most complex problems rapidly. In many instances, less qualified engineers can wrestle with the same tasks for hours or days.

    Progent is one of the few service organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers quick access to a CCIE by phone so that you can receive immediate support for urgent network issues that are hurting business productivity but are outside the scope of your local IT support providers. Progent's CCIE consultants can connect to your network via secure remote support technology in order to perform quick and affordable analysis and repair of critical system problems. To find out how to get in touch with a Progent CCIE for immediate help with your network, visit Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Expertise
    Progent's Microsoft-qualified online service engineers can provide computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint Server 2013 application development, Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Qualified Network Security Consultants
    Progent can provide certified CISM and ISSAP security engineers to deliver a range of security solutions that can strengthen the defenses of your UNIX environment against internal or external threats or assist your business to recuperate rapidly from a breach. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Remote Technical Support Tools
Progent has fine tuned an advanced array of tools and technologies that allow the Technical Response Center to deliver world-class remote services. Progent offers protected VPN access support for gateways from multiple sources such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote connectivity allows the consultants of Progent's online support team to connect to your system remotely without compromising network security. Progent's highly evolved service reporting system keeps comprehensive histories for all provided service. Each authorized Progent team consultant has complete availability of to all the details of services provided by any staff engineer to each client. This history of problems and fixes, plus false alarms and miscues, is structured as an easily searchable proprietary database that allows Progent's technical professionals to share their knowledge company-wide to ensure that the general effectiveness of Progent's technical support expands daily.

Also, Progent offers country-wide online monitoring support based on System Center Operations Manager, configured by Progent for your environment so that your computer support is proactive and automated. By detecting possible issues before they cause network outages, system monitoring can minimize stressful and costly network breakdowns.

Help Desk Call Center Support
Progent provides three essential programs for Helpdesk support : Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Services (a seamless supplement to your existing Help Desk team), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals gives your customers easy contact with a dependable technical resource with years of background delivering phone support and remote access repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a respected image as a key contributor to business productivity, and Progent's goal is to resolve rather than merely report problems.

How to Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Mac OS X technology, go to Progent's nationwide online help, phone 1-800-993-9400, or go to Contact Progent.

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