Immediate Remote Support for UNIX, Linux, or SolarisProgent provides nationwide urgent help and consulting services for companies who run UNIX or Linux networks or whose information systems include a combination of UNIX/Linux and Microsoft products. Remote network consulting offers maximum return for your information technology dollar by protecting user productivity and limiting the hours charged for computer repair services. Sophisticated remote access technology and skilled technicians and consultants allow Progent to solve most network problems quickly without wasting time and money by making trips to your site. In the vast majority of situations your network problems can be dealt with over the phone or through a mix of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP certified security professionals to assist with the most difficult system issues.

Progent bills for phone support on a per-minute basis. As a result, you owe exclusively for services delivered. Progent imposes no startup surcharge. Many remote service companies impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing policy save you from large tabs for speedy fixes.

UNIX, Cisco CCIE, Windows, and Network Security Experts
Progent's remote consulting engineers have expertise in a broad range of technologies. This scope of capability makes it possible to manage almost any emergency likely to occur in a small company network. Certificates held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To provide assistance to clients with multi-platform environments, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of computer technology including network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and migration from older applications to Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux variants such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Certified Cisco Infrastructure Consultants
    The CCIE credential is the top recognition for network professionals, and certifies an individual's technical skills at the master level. CCIEs can resolve the most complex issues associated with network design, integration, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or obtaining software updates to fix problems. CCIEs represent an exceptional value since their deep experience enables them to solve the most complex problems rapidly. In many cases, less qualified consultants can struggle with identical tasks for many hours or even days.

    Progent is one of the rare support firms that makes CCIEs accessible to support small and medium sized businesses. Progent offers quick contact with a CCIE by phone so that you can get immediate support for urgent network issues that are hurting business efficiency but are beyond the scope of your ordinary IT support providers. Progent's CCIE engineers can tie into your network using sophisticated remote support technology in order to provide fast and affordable diagnosis and repair of critical network problems. To find out how to talk to a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and VPN solutions.

  • Certified MS Windows Experts
    Progent's Microsoft-qualified online support engineers can provide computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Qualified Network Security Specialists
    Progent can give you access to accredited CISM and CISSP security consultants to offer a range of system protection services that can enhance the protection of your UNIX environment against internal or external threats or assist you to recuperate rapidly from a breach. Security solutions available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Remote Service Technologies
Progent has fine tuned an advanced array of utilities and mechanisms that enable the Technical Response Center to deliver world-class remote help. Progent provides protected Virtual Private Network connectivity support for gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access permits the engineers of Progent's online support team to link to your system remotely without violating system security. Progent's highly evolved service reporting application keeps thorough histories for all delivered service. Each certified Progent staff consultant has full access to all the details of services provided by any team member to every client. This archive of problems and resolutions, plus false alarms and mistakes, is structured as a readily searchable internal database that allows Progent's technical experts to share their knowledge with the whole team to make sure that the overall quality of Progent's technical support expands daily.

In addition, Progent offers country-wide online monitoring support powered by System Center Operations Manager, adapted by Progent for your environment so that your computer support is proactive rather than reactive. By anticipating possible problems before they cause downtime, automated monitoring can avoid stressful and costly network crises.

Help Desk Call Center Support
Progent offers several essential types of Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a seamless supplement to your current Call Center resources), and Helpdesk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux experts gives your clients instant contact with a reliable technical resource with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a positive reputation as a solid contributor to business performance, and Progent's target is to fix rather than simply record problems.

How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Mac products, visit Progent's nationwide online support, phone 1-800-993-9400, or go to Contact Progent.

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